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“Nothing really wrong but things they could do so much better” 3 of 5 bubbles
Review of Hotel Globales Borneo

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Hotel Globales Borneo
Ranked #41 of 65 Hotels in Cala Millor
Manchester Uk
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nothing really wrong but things they could do so much better”
3 of 5 bubbles Reviewed 26 May 2014 via mobile

Don't get me wrong you will have a good time here but there are several things that could make it better as an all inclusive.

Points to note as a Brit its very much a hotel orientated towards German guests... not that its an issue but be aware. Fortunately there isnt a crack of dawn raid to bagsy sunbeds but the hotel isn't full so it could be different if it were.

Pool is small and for the size hotel no where near enough beds. It is right on the beach just across the prom but sunbeds and parasols are not free and would come in as EUR 12.60 per day for a couple. We sat on our towels...

Water round the pool is restricted to plastic cup fulls (as many as you want) but no bottles handed out and since the rooms have fridges it wouldn't take much to provide a bottle in there a day....

Not really geared towards children and tbh as a couple aged 49/50 we were some of the youngest here. Its definetly an older clientele but on the plus side no rowdiness to be found.

Food is ok but like with any AI it gets repetitive but you won't starve. Restaurant isn't the largest so may be a struggle if hotel is full. Salad excellent but hot food wasn't the best, there is a cooking station but it can't really cope and once they were trying to provide at speed meaning chicken simply wasn't cooked properly and that's when not full.

Getting served with a beer or wine at lunchtimes in the restaurant was also hit and miss. They needed more waiters on.

Entertainment is poor. So poor that its laughable...

Location is good 15 minute stroll along promenade to the central area - so far enough away to be quiet but near enough for shops.

Rooms are clean and well decorated looking to be recently done. Beds felt hard but we slept well.

One major gripe was safety deposit box, (not withstanding that we feel this is something that AI should cover anyway) here they wanted EUR65 for our 10 day stay... this we feel is well out of order.

It does cater for disabled guests well, there are several wheelchair users here and even a lift into the pool.

As mentioned all in all we are having a great time, just some small touches would go along way to justify its 4 stars.

Stayed May 2014, travelled as a couple
Helpful?
3 Thank Samsonite600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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48 reviews from our community

Traveller rating
    14
    21
    10
    3
    0
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 23 May 2014

The hotel is in a brilliant location, right on the beach front. Everywhere was always very clean, the rooms were quite modern and again always immaculate. The staff were always helpful and friendly, especially the staff in the restaurant! Although there were German guests, there were also equally English if you got talking to people. I don't feel this caused any negative effects on our holiday. The only downsides were the food, there wasn't a lot of hot choices at lunch and dinner. And also the bar, as we went "out of season" the pool bar was closed which left only one bar open.
Overall our stay was pleasant, with good weather, good drinks and a clean comfortable room to stay in!

Room Tip: All rooms have sea views!
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  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Lauren-lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico P, Gerente at Hotel Globales Borneo, responded to this review, 22 June 2014
Dear guests:

Thank you so much for your wonderful comments, they are much appreciated.

Your happiness is important to us. We do everything in our power every day to ensure that you spend an unforgettable vacation. Making you feel welcome is what we are all about! Your vacation is important to us and our reason for living. Without you here we would not have the energy of your satisfaction pushing us every day!
You will be happy to know that our executive chef is working on new menus as we speak and always listening to customer feedback in order to plan them. We have made many changes in the last few months, always adjusting to your wants and so far we have been doing great! We hope that you will have the chance to come back soon and try out our new menus!



Thank you for taking the time to share your experience with us dear guests!

We look forward to welcoming you once again at Globales hotel Sumba, your great hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cheshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 19 May 2014

Visited this hotel 10/5/14 to 17/5/14 not a lot to say really just a few points i would like to raise,i paid £480 per person for the all inclusive package,so not a cheap late deal. I arrived after a 1 hr 30 mins horrendous transfer to find nice clean hotel with excellent reception service. Hotel was spotless and first impressions were good. The clientelle were 80% German but that was fine, they were all nice people, generally in their 70s. The hotel was very very quiet. After the usual evening "entertainment" nearly all the cotton tops went to bed ie 10pm.
Bar service during the day was poor. When there is a queue of 3/4 people waiting for a drink i do not expect the barman to continue to stack coffee cups while we all wait. Most bar staff spoke good German but little English. We were in a party of six, two of whom were in their 70's and a daughter with mobility issues. My wife was "told off" in a humiliating rant by the Bar Person when she asked him for six drinks which she was to take to the poolside where the family were waiting. She was the only person at the bar with my other daughter to help carry the drinks when she made the request but a few people then arrived. It was a one off request but the manner of the bar person was out of order. My wife explained there were six of us and wanted six drinks (not difficult for a good bar person especially when cocktails are pre mixed out of a machine). We got the impression that each member of the family should have come in individually for their own drink which would have made sense if the pool bar had been open. The help yourself coffee was always luke warm, hence most people queued at the bar for hot coffees. The pool bar was closed in May! ???? ok not August but it was a pain walking from pool to inside bar for a drink especially when the bar staff would not allow you a tray for use so it usually meant two trips.
Food was generally good but COLD, breakfast was cold bacon cold eggs and cold mushrooms,i didnt bother 3 out of 7 days, lunch and tea were ok but had to wait for drinks service not because staff were bad but because they were short staffed (and the hotel was not even full). There were various sauces yoghurts and milk on display but no labels to identify what they were. The food trays when empty were not replaced for some time so people had to hang around or gave up waiting. The overall impression was that the hotel was understaffed. If you stood at the end of the bar (being the only place in the whole hotel you can pick up wifi) you never got served. The animation team were very good and very willing if you like that sort of thing.
The room was nice, cleaned when required. The bathroom looked like it had been recently updated but the shower leaked like a sieve out into the hallway. This was common in most rooms not just ours (we had three rooms) and could be dangerous with water everywhere especially in view of the elderly guests. The location of hotel is excellent right by lovely beach.
On the whole an ok hotel but could do a lot better. With the exception of one bar person the staff were really pleasant and hard working and always had a smile. We stayed at the Sumba four years ago and could not fault it, which is why we returned but were placed in the Borneo. We got the impression the hotel is running on a tight budget.

Room Tip: choose a room lower down if you have mobility problems as the lift was sometimes out of service
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  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank moist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico P, Gerente at Hotel Globales Borneo, responded to this review, 22 June 2014
Dear guest,

Thank you to communicate your opinion about our property. We would have liked to have your comments and opinion while you were in the hotel as it is our goal to achieve our clients wishes and there is always something to do in order to improve a client's stay. We regrect the fact that we did not offer the experience you expected.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, UK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 October 2012

Great hotel, just as good as its sister hotel (Sumba ..3 previous visits). Spotlessly clean, good food, with friendly staff and a professional but relaxed feel. The entertainment is mixed to cater for all nationalities (mostly German, some Spanish and yes only some English...but not a problem for us). There is a clean compact indoor pool (and also a colder outside one).Plenty of sunbeds so no need to reserve. Right on the beautiful beach and lovely to stroll the promenade. Also great location for shops. The welcome gift of free local champagne was a nice gesture too.

Room Tip: Overlooking the pool
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  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sue33_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 11 October 2012

If you call this 4star hotel you are ridiculous! The food was overcooked, everyday same, no fish. Terases are made in the way that if you have smokers in other rooms around you cant even open a door, because it smells until your bed. There are terrible karaoke parties until 2 o'clock. The stuff is unfriendly and the hotel manager just dont do anything - we had a black man hair on our sheet and we told her - it didnt get changed all the week!
If you want to have a nice and calm holidays and you are not ok with communist offers of food and negotiations, go somewhere else.

  • Stayed September 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Kristýna Š
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bognor Regis, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 29 July 2011

Staying here at the moment and loving it! Food gorgeous, the salads are fabulous. The whole place is clean and tidy and the staff are very helpful.

It is 99.9% Germans visitors which didn't bother us at all, the TV has BBC1. Free Wi Fii in reception, a bargain if you have your own computer with you. Sun beds are free unless you want to be on the beach and it will cost you 15.Euros for 2 sunbeds and a parasol.
This is the place for a quite relaxing holiday if you are happy with your own company or can speak German.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Ashmount10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 2 November 2010

This was our first all inclusive holiday and we weren't dissapointed. The hotel was immaculate, the food well presented and changed everyday. The breakfasts are great! The hotel was full of retired Germans which meant that it was nice and quiet but the catering and entertainment was biased towards them. We slept ok as the beds are quite hard and would recommend not having a room on the first floor as all the noise below travels up through the walls, consequently we asked to be moved.
One negative would be the staff. Thye are not over friendly and at times made us feel very unwelcome especially the old man behind the bar who never smiled at the UK guests?! He was so unhelpful and rude I was quite taken a back. That said, we would go back as the location was fabulous and the sea and sights amazing.

  • Stayed October 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank BethBarnham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Globales Borneo

Property: Hotel Globales Borneo
Address: Calle Urbanizacion Sa Maniga, 07560 Cala Millor, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala Millor
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Cala Millor
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel Globales Borneo 4.5*
Number of rooms: 210
Official Description (provided by the hotel):
The Globales Borneo Hotel is located on the very beach of Cala Millor near the lovely coves and towns in the area like Porto Cristo, Calas de Mallorca and Canyamel. This beach hotel, which offers the all inclusive option, has comfortable rooms with a terrace and sea views, air conditioning, heating, ceiling fan, telephone, strongbox, satellite TV, fridge, full bath and hairdryer. For your family holidays, we also provide communicating rooms. This hotel in Cala Millor offers non-smoking rooms, spacious lounges, bar, exquisite buffet dining room (climate controlled) and the possibility of choosing the all inclusive option. Swimming pools, sauna and jacuzzi. The entertainment program organised by our entertainers will keep you active with games, sports, evening shows for adults and children. If you are looking to organise an incentive trip, you'll find in the hotel perfectly equipped halls. See venues in the hotel. All clients can use the facilities of the neighbouring hotel in Cala Millor, the Globales Sumba Hotel.. ... more   less 
Also Known As:
Borneo Hotel Cala Millor
Hotel Globales Borneo Cala Millor, Majorca

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