My wife and I disagree strongly on this hotel. You see my wife "lives to eat" whilst I "eat to live". Food is not everything in my opinion. What I cannot disagree with is that the quality, variety of choice and the whole dining experience is first class!
So you may wonder what is wrong with this hotel?
I have a couple of complaints which are as follows:
On our stay we were advised that there would be a wedding reception and we were asked to show respect for the party. No problem there I thought and even took a photo of the rather posh table layout prior to it starting (uploaded to trip advisor). What I didn't know was that the reception wouldn't start until 23:00hrs and that following the meal they would be starting the music in the function room attached to the bar! The loud booming music rose through a central courtyard and kept me awake all night. By 5am I got up, got dressed and went down to complain to the night porter asking what time the music would stop? After a phone call to whoever I was advised that it would be 5.45 to 6am! Having expressed my displeasure I was advised that the manager would get back to me later in the day. That never happened nor the following day nor the next 7 days when we checked out. Not so much as an apology was given by the manager!
It seems to me that the Hipocampo Palace have forgotten what there core business is and that the manager doesn't give two hoots about the resident guests! Having shown respect to the wedding party they showed non for the resident guests.
My second and relatively minor point is that whilst the quality of entertainment was good or better with all the acts bought in there was 4 out of 10 nights when no entertainment was provided. In my opinion that is not acceptable!
- Official Description (provided by the hotel):
- Welcome to HIPOTELS Hipocampo Palace & Spa, a luxury 5-star hotel in Cala Millor, Majorca for holidays or business with a spa and special golf discounts. ... more less
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- Also Known As:
- Hipotels Hipocampo Palace Hotel Cala Millor
- Hipotels Hipocampo Palace Cala Millor, Majorca