To me, '5 star' means reception staff will go out of their way to help you with any questions or issues. Reception staff were often too busy to help, and I was offended by the rude, dismissive attitude of one of them one morning when I needed assistance.
Cleanliness-wise, yes, it was definitely 5 star, but service is what matters most to me, so I do not feel like I got my money's worth for such a big spend.
Location - hidden away at the south end of Cala Millor beach. Next to an overgrown vacant lot.
Other guests - they could do well to attract a mix of nationalities, as I felt that I was the only one in the resort that couldn't speak German. One guest continued to glare at me during breakfast one morning from another table - it's a mystery as to why. I felt neither comfortable nor particularly welcome there in general, which I found quite odd considering I was a paying customer like everyone else.
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- Also Known As:
- Hipotels Hipocampo Palace Hotel Cala Millor
- Hipotels Hipocampo Palace Cala Millor, Majorca