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“Nice hotel but be careful” 4 of 5 bubbles
Review of SENTIDO Playa del Moro

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SENTIDO Playa del Moro
Ranked #9 of 65 Hotels in Cala Millor
Certificate of Excellence
Lincoln, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice hotel but be careful”
4 of 5 bubbles Reviewed 22 June 2014

Recently back from 11 day holiday at Playa del Moro with Jet 2 Holidays. The hotel is ideally situated just across the promenade from the beach, and in the centre of the resort with plenty of shops and restaurants nearby. The resort itself is mainly geared for German holidaymakers with some restaurants not having English menus on the tables until you ask for one, but this wasn't a problem and the food and service was good wherever we ate. Unfortunately we had some money go missing from our room on our first morning at the hotel. We went down for breakfast at 9 o clock and returned to our room about 40 minutes later noticing that the maid had been in and cleaned our room. A short while later we realised we had forgotten to take the safe key with us when we went down for breakfast and had left it in the safe door. We opened the safe to find all our valuables still there but when we checked the wallet there was 100 euros missing. As we had arrived less than 24 hours before we knew exactly what money we had in the wallet and two 50 euro notes had gone. We immediately notified the management who came up to check the door and obtained a readout of the entry times of our room. We were told only ourselves and the maid had entered our room using the room key and that the maid had worked there for a long time and was trustworthy. I couldn't imagine the maid would risk her job by touching anything but whatever happened, the money had somehow mysteriously disappeared. The management offered to go to the police with us to report it but as it was partly our fault by leaving the key in the first place and wouldn't be able to claim on our insurance, we declined and put it down to experience and a hard lesson learnt. Then 4 days later we found out another guest had gone out for the day and left their wallet on the dressing table in their room. when they returned the wallet had gone containing all their money, debit/credit cards etc. Two such incidents in 4 days is a cause for some concern, so be on your guard when going out and ensure you put all valuables away in the security box and keep your key safe. It is unfortunate that you can't leave anything in your room without it being taken but that is the sad sign of the times I suppose and can happen in any hotel, anywhere in the world.
Putting these incidents aside the hotel itself is very good with all rooms having either a full or side sea view. The restaurant has an excellent choice of food and is of good quality both for breakfast and evening meal and the restaurant staff are a credit to the hotel, always working hard to keep the tables clear, serving drinks etc. The hotel is kept clean in all areas inside and out, although some areas are looking a little worn, but we understand it is having a refurbishment during the winter so should have a new look next year.

Room Tip: Side sea view rooms have smaller bathrooms than front sea view rooms
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Nick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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303 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

We stayed on a half board basis at the Playa del Moro for a week. The hotel location is brilliant as the beach is just across the road. Upon arrival, we were offered a glass of champagne each. This was a lovely gesture by the hotel staff checking us in. We were upgraded to a junior suite room on the 3rd floor which had a side sea view. The room was spacious and the the view of the sea from the balcony was amazing. The room had a mini fridge which we used and also good air conditioning facility. The room also had a safe which was charged at 1.60 Euro per day and a 10 Euro deposit which we got back upon check out. The hotel has a big outdoor pool and plenty of sun loungers and parasols. There is also a smaller outdoor childrens pool, an indoor pool, and a Jacuzzi.

We sat out on the terrace for our meals which offered a stunning view of the sea and the promenade. There were occasional smokers but this wasn’t a problem to us (and we are usually fussy), and neither were there flies. The terrace is lovely and has various cacti species. The restaurant staff were very friendly and helpful, in particular Sandra and Tamara. The choice of food at breakfast and dinner was good and varied. However, I have given this review a 4 and not a 5 for two main reasons. First, many of the dishes were either not labelled clearly, or not labelled at all. Second, we found that if we dined later, several dishes would run out so we ended up being a bit cheeky by taking some desserts back to our table as soon as we entered the dining room if we thought they may run out later. The wine menu on offer was good and we had Mallorcan wine every evening with our dinner. It was very much appreciated that staff would keep any unfinished wine for us for the following night.

The outdoor bar was great, as were the bar staff. We attended a few of the evening entertainment which was good. We also took part in some of the activities the hotel had on offer and sometimes went to the sister hotel Castell de Mar for some of these activities which we enjoyed.

The beach is literally seconds across the road from the front of the hotel and can be accessed by swipe card to get back into the hotel pool area. This was helpful to us if we wanted to just go for a dip in the sea whilst leaving the rest of our stuff back at the pool side. The beach itself is very clean and the sea was gorgeous and shallow. There were numerous water activities on offer including jetski, para sailing, and pedalo. We went on a boat trip towards Porto Cristo and Cala Romantica and visited the caves in Porto Cristo.

There are several restaurants, bars, and shops along the promenade and also along the road at the front of the hotel. We enjoyed Mama Ines (on the way to Cala Bona), Waikkiki bar, Sa Terrassa, Banana's, Hasta La Pasta, and Cafe del Sol. We rented cycles twice and went up to Cala Bona which has lovely views.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank vn_1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 14 June 2014

I am with 7 friends and this is our second stay at the hotel. We had varying size rooms. All excellent. The service is superb. We have been welcome as if we had arrived home!
The buffet breakfast and dinner is varied and very good.
The pool area superb and overlooking the beach.
It is so sad to say goodbye to the wonderful staff and the hotel tomorrow.
We cannot wait to return for an even longer visit next year.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DavidSinclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

We have been to this hotel last summer, in july. We went with a big group of friends.
The hotel is very nice for its price. The food - just awesome.. very much fresh seafood and a lot of desert.
The beach is in front of the hotel..You have a really wonderful view if you'll choose the seaview.
I don't have anything to complain about..
I'll definetly come back here...

  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jjcc_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafel N, Gerente at SENTIDO Playa del Moro, responded to this review, 10 June 2014
Dear client,

Thank you very much to give your opinio in Tripadvisor!!
we are very happy to know that you have enjoyed your holidays in Hotel Playa del Moro**** and on behalf all the team from the hotel, we would like to thank you one more time!!

We hope see you soon with us!

kinds regards

Rafel Nadal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newtown
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

Just returned from a weeks stay at this hotel. The hotels location is excellent right on the seafront promenade in Cala Millor, all rooms have either full sea view or side sea view, very quite at night as the seafront is pedestrianised. Cala Millor is a lovely resort with a fantastic beach, and plenty of bars and restaurants.
The hotel does cater mainly for German guests, there were not many English people staying there, however the staff made you feel very welcome and were all friendly. The food in the hotel is of excellent quality with plenty of choice at both breakfast and dinner time, you are allocated your own table throughout your stay in the restaurant, however if you choose to dine on the terrace this is not a problem.
Lots of sunbeds around the pool, and all the public areas were very clean. The only one thing the hotel could improve on is the rooms, they could do with a refurb with modern decor, but again they were very clean. I would definitely stay here again.

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank rustyjazzlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontefract, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

We stayed for 5 nights at the end of April in a sea view twin room on the 5th floor. On arrival we were given a refreshing glass of fresh orange and an invitation to attend a welcome meeting with drinks the following night. The room was spacious, we had a large bathroom, bedroom area with balcony overlooking the sea and a second area with sofa bed and second balcony and TV. We were very impressed with breakfast and dinner, plenty of choice and the individual starters and desserts were beautifully displayed. All the staff were friendly and efficient, on the odd occasion they didn’t understand us they went and got someone who did. Special mention to Vicente in the restaurant who was always there with a smiley face to greet us and make sure we had everything we needed. Also the lovely chambermaid who kept our room clean and looked after us, any request was greeted with "no problem". The second day at breakfast the customer relations manger came to speak to us to check we were happy with everything, this was a nice touch. We never usually stay in and watch the entertainment whilst on holiday in Spain as its not usually to our taste but we Stayed and enjoyed the Abba tribute. Fast WIFI.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pipbroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hereford, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 10 May 2014

Stayed at this hotel twice, staff outstanding. Thank you for a wonderful stay. Will be back in the near future. Good views froom my room. Good food choices. Pudding heaven I will start the diet next week. Room has great sea views. So close to the sea front. The sandcastles big on beach. You can walk the length of the beach, so many bars restaurants near beach front.

Room Tip: Room 515 great sea views.
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank georgina_stevenson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafel N, Gerente at SENTIDO Playa del Moro, responded to this review, 13 May 2014
Dear Georgina,

First we would like to thank you to choose the Hotel Playa del Moro**** to spend your holidays!!

it´s grat to know that you have enjoyed your holidays with us!

We hope see you soon with us!

Best regards

Rafel Nadal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Playa del Moro

Property: SENTIDO Playa del Moro
Address: Calle Alosa 2, 07560 Cala Millor, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala Millor
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Cala Millor
#3 Romantic Hotel in Cala Millor
#5 Spa Hotel in Cala Millor
#7 Luxury Hotel in Cala Millor
Price Range (Based on Average Rates): £
Hotel Class:4 star — SENTIDO Playa del Moro 4*
Number of rooms: 152
Official Description (provided by the hotel):
The SENTIDO Playa del Moro offers a perfect beach holiday at one of the popular places of Majorca. Because of the ideal location of the hotel, you've got the possibility to reach many spots and do many different activities in your holidays. In the beautiful area of Cala Millor in the northeast of the island, you can find the SENTIDO Playa del Moro. The hotel is directly located at the sandy beach and just a seafront is between the sea and the hotel. At the seafront you can find many restaurants and bars where you can enjoy local food and beverages. The airport of Palma is 70 km away from the SENTIDO Playa del Moro. Regarding the meals, the SENTIDO Playa del Moro prepares fresh buffets with Mediterranean and international meals. From the terrace you've got a wonderful view of the surroundings. At the pool bar of the SENTIDO Playa del Moro, you've got the chance to enjoy the fresh drinks. You can find a pool and a separate children pool in the garden of the SENTIDO Playa del Moro. Moreover, in the spa area you can find an indoor pool and a various number of wellness treatments. In the gym you can make your workouts and stay fit during your holidays. The SENTIDO Playa del Moro has got 152 rooms in total. ... more   less 
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Also Known As:
Playa Del Moro Hotel Cala Millor
Playa Del Moro Cala Millor
SENTIDO Playa Del Moro Cala Millor, Majorca

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