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“Plus jamais!!!”
Review of Lago Garden Hotel

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Lago Garden Hotel
Ranked #11 of 59 Hotels in Cala Ratjada
Certificate of Excellence
Reviewed 25 July 2011

1. First of all, it was very hard to find the hotel and the receptionist could not help us on the phone because of her poor English, she suggested us to ask the Information of the City Centre (who kindly sent us to a different place) how to find her hotel then just hung up. Amazing!
2. Once we arrived the hotel, the receptionist was really nice but could hardly understand us. The family suite was ok, big enough but very very old. The bathroom was not clean enough, my son refused to take a shower there. I had to call several times the receptionist for the problems we had. The kids had two single beds neatly laid out in the sitting room, where behind the Bar. The kids could not sleep because of the noises of the old refrigerator, it makes funny noises every 15 minutes. I’ve never seen this even in a 3 stars hotel somewhere else. We had to pay 3 euros per day to USE THE SAFE! The housekeepers start working at 8 a.m. every morning and they shouted at each other in the corridor, I got up twice to stop them. Amazing! !
3. The hotel is mainly for German market, so everything is written in German, even not in Spanish (excuse me, I thought we were in Spain, no?), we received an information note which told us that there would be no water at all from 10 a.m to 3 p.m. the next day, which was written in German, I had to check the dictionary to find out. Amazing!! !
4. I booked the family suite from booking.com from 11 to 19 July. But in the evening of the 14th, our neighbor’s baby kept on crying, and it seemed that they could not sleep neither since we could hear them very clearly (the wall is extremely thin, so that we could hear everything, believe me when I said everything is everything). The noises from the next door continued until the next morning, I could not stand anymore, so I called the reception and asked the lady to come to my room to listen, she said yes but she never showed up.
5. We decided to leave on the 15th, it is not a five stars hotel, too many problems and the services were bad. The receptionist gave me a handwriting bill without saying a word, even not a “sorry”. We found another 4 stars hotel which was much better than Lago Garden, we were very happy for our decision.
6. Unless you speak perfect German and Spanish, and you don’t mind the old hotel and bad services, otherwise, never go this hotel. It’s expensive, and not worth.

  • Stayed: July 2011, travelled with family
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8  Thank montblanc32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 13 of 149 reviews

Reviewed 17 June 2011

Where to start? Well, I'll start at the beginning I suppose! Receptionist to me (me, a little tetchy after a long day's travel and lots of driving with three kids and wife in tow): 'Guten Abend'. Me to receptionist: 'Good afternoon'. Receptionist, looks confused, pauses, then says to me: 'What?'. And the scene is set...

After the eventual realisation and (I would imagine) slight disappointment that yes I am English and not German like everybody else who stays at the hotel, we spent the next hour reenacting scenes from 'Lost in Translation', where we all seemed to try and get our heads around the various whys and wherefores of customary differences. It seemed that the staff found it quite extraordinary that a tired and weary family might want to do something as bizarre as checking in and going to their room. But not before champagne, standing around, more champagne, a free apple - very nice but I'd just like to go to my room n.... no, sir, have some peanuts, and some champagne, and some more standing around. There are only so many times you can tell your 4 and 6 year old boys to stop playing with the fountain before, well, YOU JUST WANT TO GO TO YOUR ROOM. But there you have it, it took an hour from arriving at reception to be shown to our room, but hey, at least no one drowned....

The hotel is beautifully laid out, with a large, spacious foyer and the hotel styled as a cross between contemporary and ancient (sandy coloured rustic columns adorn the hotel and attention has been given to luxurious furnishings, space, light and a bit more space). It has the 'feel' of quality throughout.

We booked a family room - initial impressions were that it seemed to fit the bill. The kids had three single beds neatly laid out in an area at one end of a reasonably sized 'sitting room', there was an entrance hall and a large double bedroom. But is it really too much to ask from a five star hotel to have a double bed? After all, we booked three singles and a double, so I don't really expect to see two singles pushed together with single bed sheets and single blankets etc. I also found it surprising to see a kettle and cups, but nothing to put in them. No tea, no coffee, no sugar, nothing.

We booked half board and the food itself (from only restaurant who have food) was excellent. We felt particularly out of place though with our young family drinking Diet Coke as the clientelle are almost exclusively upper-middle class Germans dressed accordingly and drinking wine recommended by the restaurant's resident wine expert...who tried to engage me in fluent German, at least until he realised from my blank expression that he was wasting his time somewhat. Having eventually come to terms with our level of social inadequacy, we enjoyed some of the plethora of dishes on offer. Buffet style but with much of it cooked freshly as you watch, you can enjoy various international and local cuisines. The fish and meats were very good and my only frustration was there simply wasn't enough days in the week or holes on my trouser belt to try everything, and the same could be said of breakfast as well. I was even impressed with the Spanish waitress' ability to speak fluent German (alas, not English though, again)

The hotel has three different pools - my kids loved the (heated) pool and that was still heated and available when night fell. Robes and appropriately sized towels are provided in your room to take poolside which makes your 'pool to room transition' fuss free. Back to the room then, fit to drop....

Leafing through the various leaflets and pamphlets in German, you may be lucky enough to eventually find something you can read. I found the room service menu, which after great deliberation (with three fussy eating children) we finally reached a conclusion and I glumly accepted I was about to part with the best part of 50 Euros. Then followed two phone calls to reception *ring ring* 'guten tag', oh here we go again....after trying to use the most basic English and Spanish phrases I could think of, I think I eventually managed to get the receptionist to comprehend that we were trying to order some food. 'No food, room service no food, only restaurant have food' said he, not particularly eloquently (to be fair, it was better than my German). So what IS the point in having a room service menu in a five star hotel, if you don't actually offer that service? 50 Euros saved, but I think I'd rather have paid that just to have a receptionist who could speak English.

Having finally decided that tiredness was comfortably winning the war over 'late evening peckishness', it was 'and so to bed'. Then a second war commenced, as the five of us battled against the noise of the late night poolside live band and singer. We asked for a quiet room, but perhaps that bit got Lost in Translation. I could hear every word the singer was singing, yes, you've guessed it - in fluent English!

Anyway, I'm sure you're getting the picture now. In summary, this is a lovely hotel, but caters pretty much exclusively for a German market. There really is no point in going there unless your German or Spanish is fluent. It's simply too frustrating at every turn. The whole resort of Cala Ratjada also caters pretty much exclusively for a German crowd, which we probably should have realised before we booked (it was our first holiday in Mallorca). Avoiding British and English abroad is so often a good thing, but not if you can't communicate with ANY of the staff in the hotel you stay in! Not really five star service is it?

  • Stayed: June 2011, travelled with family
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16  Thank DJDanny77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2010

My husband and I stayed at the Lago Garden for 6 days in late Aug/early Sept. The weather in Cala Rajada was perfect everyday and there were crowds, but never so many people that we couldn't find a good spot on the beach or in a restaurant. The hotels don't have private beaches, so the sunbeds and umbrellas cost about 11Euro/day (for 2 sunbeds and one umbrella), so we did like a lot of people do and bought a cheap umbrella and raft to use on the beach instead -- we used them everyday and definitely got our money's worth -- so I recommend this.

The hotel is in a decent location, but not great -- it's on the edge of town -- a 10 minute walk to the nearest beach (Son Moll) and to restaurants and shops. There are several pools and two restaurants at the hotel property, which we noted were mostly used by families with small children. They provide a shuttle service to one other nearby beach. Our room was spacious with a nice balcony and bathtub. The breakfast was a large buffet that we enjoyed.

The thing we didn't like very much about this hotel was the constant charging for every little thing. Examples:
*We asked for the hotel to arrange a car/driver to bring us there from the airport in Palma (about an hour drive) -- it cost 77Euro -- that seemed a lot for a one hour drive. And then, when the driver showed us to the vehicle, it was a bus. We were very surprised -- he kept saying it was 'exclusive', meaning that no other people would be on it -- and that was true -- it was me, my husband and the driver on a 26 passenger bus. I said several times that we just requested a regular car/taxi -- no wonder the trip cost so much -- I expect a bus goes through much more petrol than a car. I mentioned this when we checked in and they didn't seem to understand why this would be strange/problematic.
*Also upon check in we asked about the internet in the room -- we were told that it was 15Euro/day or 75 for a week -- since we were staying for 6 days we opted for the 75, but when we logged in with the password they gave us the system noted that it was 'free WiFi' -- we don't mind paying for internet in hotel rooms if we must, but charging us and then touting it as free really annoyed us.
*They gave us special cards to use to get towels down by the pool. The cards noted that, if we did not return them when checking out, we'd be charged 20Euro per card -- and also, that the towels were not to be taken from the pool area -- so we had to buy beach towels instead. Is there really such a big problem with people stealing poor quality towels that there has to be a 20Euro threat associated with using them? And I still don't really understand what the problem is with taking towels to the beach in a beach resort town.
*We went to use the safe in the room the first day for our passports, wallets and laptop -- the instructions noted we needed a key -- we called the desk to say that our safe key was missing and could we get one from them -- they told us that it would cost 2Euro/day to USE THE SAFE! That seemed not only ridiculous, but contrary to the idea of having a safe in the room to begin with.

There were other service issues as well. Therefore, even though the room was nice and comfortable, I wouldn't stay at the Lago Garden again or recommend it to my friends. It was just okay.

  • Stayed: August 2010, travelled as a couple
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8  Thank RachelinKabul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2010

Beautiful hotel, great location, friendly staff. Lots of activities on offer including spa, gym, tennis (with instuctor if desired) etc etc. 5 min walk from the beach. Definitely recommend!

  • Stayed: August 2009, travelled with friends
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1  Thank c0sm0p0l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2009

I brough my mother here for three days of a longer holiday in Majorca. We really enjoyed our stay at the Lago Garden Hotel. It's not too big and the public areas are well broken up with gardens and pools so that it never feels as bit as it is.

The room we stayed in overlooked the hills on the edge of the town and the balcomy trapped the afternoon sun. The room was spacious with a small seating area and a large bathroom also. Plenty of hanging space.

Breakfast were never too busy and the staff were quick to bring drinks. It was served on the veranda overlooking the gardens and was a very pleasant spot.

  • Stayed: July 2009, travelled with family
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1  Thank GoingDutchAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017
Google Translation

  • Stayed: July 2017, travelled with family
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Thank angelarO7698XY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2017
Google Translation

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
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2  Thank HansMampf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lago Garden Hotel

Address: Calle Buen Paseo C R s/n, 07590 Cala Ratjada, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala Ratjada
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
#6 Romantic Hotel in Cala Ratjada
#8 Luxury Hotel in Cala Ratjada
Price Range: £136 - £329 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lago Garden Hotel 5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Garden Lago Majorca
Hotel Lago Garden
Lago Garden Hotel Majorca/Cala Ratjada

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