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“Wonderful time at Janeiro”

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Hotel & Spa Ferrer Janeiro
Ranked #10 of 39 Hotels in Ca'n Picafort
Certificate of Excellence
London, United Kingdom
1 review
“Wonderful time at Janeiro”
Reviewed 5 July 2014

Just got back from Janeiro today after a week stay and thought I would write this review while all still fresh in my mind. I will list what I think in two lists below

Pros

1. The hotel itself is spotless and the staff work non stop in making sure it stays this way.
2. The food in the restaurant is good but a bit repetitive at times.
3. Miniclub for the young kids is run by an amazing group of people and our daughter loved her time there in the afternoon.
4. Beer available was Amstel and not Estrella (I hate the second one so a nice plus)
5. Quiet location not far from the beach
6. Wonderful staff all around the hotel

Cons

1. Night time entertainment bit to be desired - be aware of the bingo, if you win or make a false call you end up in the swimming pool!!!
2. Hotel mainly only has German guests, we were one of only 3 British couples at the hotel
3. Food (although a Pro is also a con) is geared more towards the German clientele
4. Be vary wary with children with the steps leading up to the stage, our daughter and another young girl cut their knee pretty bad on the sharp edges.

Overall though a very nice hotel and well worth going to it and to be honest I would book to go again and I don't tend to go back to the same hotels twice.

As I mentioned the food was a bit repetitive and we went out to eat a couple of time but that only bought us to a nice restaurant along the front called Cas Padri which is well worth a visit.

So one last thing to say a big Thank You to all the Miniclub staff and also to the hotel staff who made the visit an enjoyable one.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gwyn101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FerrerHotels, Guest Relations Manager at Hotel & Spa Ferrer Janeiro, responded to this review, 7 July 2014
Dear Guest,
Thank you very much for your valoration.
We are so glad to hear that you enjoyed your stay at our hotel and that your daughter were very happy with our Miniclub.
We are really very sorry that your daughter got hurt by the steps leading up the stage. After you informed our Guest - Manager about it, this problem got fixed right away, our technician covered all the edges of the steps so from now on nobody should get hurt anymore. Regarding the food: as we get more English guests we will adapt our food selection to our guests.
Looking foraward to seeing you again.
Sunny greetings
Your Ferrer Hotel Janeiro Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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416 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 June 2014

ANIMATION! Yes Animation, we had no high expectations being our first time in this island and at this Hotel.
I would start with Damaris, she is the one who manages the MINICLUB and she does a wonderful job. Our little Daughter loved our stay because of her and because of Shannon (Damaris helper) as well.
I would also want to say that if you are a family who likes doing sport on a daily basis, during your stay at this Hotel you won't miss your exercise or your daily routine because of Jonathan, Hitcham and Sophie. (Spinning, Running, Zumba etc..)
A special thanks goes from my daughter to Iris who is a lovely girl and my daughter felt in love with her.
The food was very good as well and plenty of choices.
A 10 from my Family for a lovely Holiday. We will be back soon.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MihaiPrise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FerrerHotels, Guest Relations Manager at Hotel & Spa Ferrer Janeiro, responded to this review, 1 July 2014
Dear Guest,
Thank you very much for your great valoration. We are glad to hear that you had a great time enjoying your holiday. Thank you for the compliment regarding our food and our animation team. Looking forward to seeing you again on your next Mallorca vacations.
Sunny regards
Your Ferrer Hotel Janeiro Team
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cumbria
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 June 2014

Quite simply the best hotel i have ever stayed in. The rooms were well designed and spotlessly clean.( cleaners work constantly 7 days a week) the food was excellent, all inclusive package well worth it. BUT what really makes the hotel is the staff!, and I mean all the people who look after you at the Ferrer . They are the nicest, most pleasant and helpful people you could meet.
Only the second time in Majorca but i will be going back. If we are fortunate enough to get back in to the Ferrer spa, we will.
Quite simply a fantastic holiday experience, thank you stayed 12.614 on GF

Room Tip: mostly European people in the hotel in June, German french Belgian but really nice people
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank happyholsCumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FerrerHotels, Guest Relations Manager at Hotel & Spa Ferrer Janeiro, responded to this review, 30 June 2014
Dear Guest,
thank you very much for your great valoration. We are glad to hear that you had fantastic holidays, enjoying our newly refurbished "superior rooms" and our food. Thank you for the great praise regarding our employees.
Looking forward seeing you again on your next vacations in Mallorca.
Sunny greetings
Your Ferrer Hotel Janeiro Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
birmingham
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 June 2014

Although we had a long transfer from the airport it was well worth the wait. We done the usual raise of eyebrow when we saw other passengers get off but when we got to our hotel it was just WOW! From the glass of champagne on arrival to the departure day where we checked out at 10 but thankfully we could use the all inclusive all day and had shower room and case closet until coach arrived. The hotel itself was amazing. Room overlooked two fantastic pools. Loads of chairs and brollies and no need to reserve at 5am each morning! The food was usual, a little repetitive but no complaints, catered for everyone with 24 hour food and drink available including wine and beer on self serve! You won't find a cleaner hotel, it was perfect. Spa was free, only used once but worth a go.....be careful though between 2 and 4 the spa was accepting customers total nude! But they did warn us. Staff were very helpful, we had the usual one miserable staff member but I think you get one out of about 50 wherever you go. The only downfall was the entertainment ..... Just don't stay in. Hotel is only yards from beach but the town is a 3 Euro ride away on the Butlins type choo choo which was great and ran until about 9.30pm. But you can walk back along each in 30 minutes. We never go back to the same place as we like to see different parts of the world, but I have to be honest, we could be tempted, it was that nice! Would recommend fully inclusive, great value for money-Cocktails included! Really was a 5* Hotel in my opinion.

Room Tip: We had room with Pool View which also looked out to sea. Ask for Pool View or Sea View.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank josemourinio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FerrerHotels, Guest Relations Manager at Hotel & Spa Ferrer Janeiro, responded to this review, 30 June 2014
Dear guest,
Thank you very much for your great valoration, like a “5* Hotel and Spa”!!! We are glad to hear that you enjoyed your stay at our hotel so much that you are thinking of returning to our hotel. We are sorry that we do not meet your expectation regarding our entertainment programme, but hopefully you will notice an improvement on your next stay. We work constantly on improving our service. Looking forward to seeing you again on your next Mallorca vacations.
Sunny regards
Your Ferrer Hotel Janeiro Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 June 2014

We needed a relaxing holiday and that is exactly what we got. The hotel was very clean, our room was simple but spacious. The staff were all friendly and eager to please. The spa area is fabulous with water jets to massage all parts of the body. For serious swimmers, two lanes have been sectioned off to allow you to swim lengths without people in the way. I was surprised to read the terrible review posted 3 days ago; we had such a different experience. We never went to the pool before 10am yet always got sun beds ( which are in really good condition and comfortable) and an umbrella, the other guests were all pleasant - yes there were a lot of smokers. The food was good quality and there was a wide range to choose from. Wine with dinner was very drinkable and it was lovely having soft drinks and hot and cold water available 24 hours. We didn't expect much from the entertainment which was about right.... Overall a lovely week and fantastic value.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Capsized360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FerrerHotels, Guest Relations Manager at Hotel & Spa Ferrer Janeiro, responded to this review, 23 June 2014
Hello Rod,
Thank you very much for your valoration and recommendation. Great to hear that you enjoyed your stay at our hotel and that you liked our food and our rooms.
We hope to see you again on your next vacation.
Sunny greetings
Your Ferrer Hotel Janeiro Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertford, United Kingdom
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 June 2014

Just back from 10 days at this hotel.
Nice touch on arrival;a glass of wine from reception and excellent service from Alexandria and Sylvia.The rooms were clean and although mine did not have much of a view I do not mind.
The food was really good with a varied menu.
Excellent pancakes from Tiscar(thanks for the Spanish lessons).
Yes this hotel caters for mostly a German clientel but I have no problem with communicating and unlike one of the other reviewers I did not find any issue.
If you are interested in sports this could be the hotel for you as all sports caterd for.
The hotel is 200 metres from the Son Baulo beach with easy access to Alcudia and the surrounding area by the local bus connections

Excellent hotel with quality staff

Rod

Room Tip: My room was on the second floor overlooking the poll area. Very quiet
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  • Stayed June 2014, travelled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rodhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FerrerHotels, Guest Relations Manager at Hotel & Spa Ferrer Janeiro, responded to this review, 30 June 2014
Dear Rod,
Thank you very much for your great valoration. We are glad to hear that you enjoyed so much your stay at our hotel and you were very happy with our service and our staff.
We are looking forward to seeing you again on your next vacation in Mallorca.
Sunny greetings
Your Ferrer Hotel Janeiro Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 June 2014

We just got back 4 days ago, beautiful hotel, very clean, spotless and posh, we were greeted with a glass of champagne on arrival and our room was superior, staff were great BUT.....the hotel was full of ignorant, rude, arrogant Germans, approximately over two hundred of them and about 10 Brits! The Germans push past you, knock you over, never queue and they are all heavy smokers, young and old alike!!! We couldn't get away from the horrible thick, strong stench from their cigarettes, every time we got a nice table in the shade outside near the pool, they sat beside us and forced us to inhale their rotten fumes! I don't know why they didn't have a designated smoking area so that non smokers could sit in comfort! We became friendly with an English couple, he smoked but you would never know it, he always disappeared and left the table to light up!

The food was diabolical, all geared up for German taste...how would you fancy curried German sausage, carrot and sweetcorn for your breakfast? YUK!!! We ate out most of the time even although we were 'all inclusive'. The German hotel manager asked us how we were enjoying our holiday and I told her that the food was awful, no variety and all to suit the German palate, she was shocked and said that she had never had a complaint about the food before, she gave us a card to eat and drink with their compliments one night in a local restaurant, she then gave us another card to use again in the same local restaurant on our last night, surely she would have been better to get her own house in order and sack the chef rather than outsource her guests!

The entertainment was rubbish, young kids were organising it and they didn't have a clue, no music or dancing! One night they had poker, about 12 guests on the stage playing and this was supposed amuse the masses! Other nights it was a half hour lesson of salsa dancing which would have been more suitable for afternoon entertainment! A Parrot show, (more suitable for a Children's show), a couple of acrobats, very clever but not my idea of holiday entertainment, also the female was twerking her backside into the guy Miley Cyrus style in front of young kids in the audience... and a snake show which I'm glad we missed as they were passing snakes round the audience! Entertainment was all finished by 9.30pm. We ended up in a local bar every night as the entertainment was much better, even although we had to buy drinks instead of getting them 'all inclusive' in the hotel. We stayed in the hotel for our last night as we had to be up at 5am in the morning to catch our coach transfer back to the airport....the entertainment that night was totally out of order, they advertised 'Crazy Bingo', we thought that can't be that bad! Well, these kids in charge of entertainment were forcing and shoving guests into the pool fully clothed, we were sitting with the English couple speechless and in shock. We had our cases packed, if we had got soaked we would never have got our clothes dry in time to travel home. These irresponsible ‘so called’ entertainers never even checked if guests were fit or had any health problems, the first guy they forced in there was in his 50's and very well dressed, so his clothes were probably ruined! I think these kids thought they were working on an 18-30's holiday, they had no idea how to entertain people of ‘ALL’ ages and families!

We could never get a sunbed by the pool as the Germans were up early placing their towels on them hours before breakfast. On our last day the hotel management put up a notice stating that sunbeds were not to be reserved with towels, so we managed to get a couple to relax on which was a godsend, but there were still some ignorant Germans who ignored the warning and left towels out hours before they got to the pool!

The holiday it was a complete disaster, when we arrived at Palma airport to start our holiday, we were told by the rep that this wasn’t one of Thomas Cook’s hotels so we wouldn’t have any contact with them, even although we arranged our holiday online through Thomas Cook. The day before our departure we were trying to find out what time the coach would be picking us up, we searched through all the brochures only to be told we had to go online to find this out, how could we do that with no computer??? Fortunately the hotel receptionist was very helpful and looked it up for us.
If this had been our first time in Majorca we would never go back but we have been going there for over 20 years and know it’s much better than this!!! We have never booked holidays with Thomas Cook before and, in future, we will make sure we never do! Nor will we holiday at a ‘German orientated’ hotel ever again!!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank SunshineandSangria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FerrerHotels, Guest Relations Manager at Hotel & Spa Ferrer Janeiro, responded to this review, 5 July 2014
Hi there,

we feel very sorry, that your holiday was a complete disaster.
We always try to make every clients' holiday a unforgetable holiday. As we work a lot with german tour operators the majority of guests is german. There are always some other nationalities like aswell english, french or italian. But it is the first time we got a complaint about the food. Of course we will react aswell on your remark and prepare aswell some english dishes. As in our restaurant we have 3 times a week a theme evening like chinese, italian or tropical cuisine. The other week we have typical spanish and mayorcan dishes and then mexican and mediterranean meals.
About the entertainers we have mostly positive opinions from our guests. Anyway we adviced them to adopt their program to the customers.

Best regards
Your Ferrer Janeiro Team
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Additional Information about Hotel & Spa Ferrer Janeiro

Property: Hotel & Spa Ferrer Janeiro
Address: Avenida Diagonal 41, 07458 Ca'n Picafort, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Ca'n Picafort
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Ca'n Picafort
#6 Luxury Hotel in Ca'n Picafort
#9 Family Hotel in Ca'n Picafort
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel & Spa Ferrer Janeiro 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Ferrer Janeiro is located in the zone of Son Baulo, one of the most peaceful parts of Ca´n Picafort. Only 80 m away from its fine sand beach. It disposes of 211 rooms distributed in 5 floors and 22 apartments, in a one-storey building right in the neighbourhood of the hotel. All rooms and apartments are equipped with air-conditioning / heating, bathroom, satellite TV, direct outward dialling phone, safety deposit box and balcony. ... more   less 
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Also Known As:
Hotel And Spa Ferrer Janeiro
Ferrer Janeiro Hotel Appartements
Hotel & Spa Ferrer Janeiro Ca'n Picafort, Majorca

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