Viva C'an Picafort.
Apologies for the length of this review, but this hotel has so many positive points, that I couldn't write a short review. And the hotel deserves recognition for what it does.
A summary of my review is here
Endless high-quality entertainment for children.
Food and drink service great.
Not enough sunbeds, and reluctance to deal with ‘sunbed blockers’
This was my fourth visit to Majorca but my first ever 'all-inclusive' holiday - the idea of eating all meals in the same place never appealed to me before, but having experienced Viva C'an Picafort, I'd happily consider it again.
Reception provided a fast check in service and the staff were friendly and efficient. The hotel is well laid out, outdoors there's loads of space and huge pools areas.
The rooms are clean and well appointed, although the beds in our room were not great - mattresses were a bit soft and lumpy. Bed linen was clean and in good condition. Towels were clean and fresh. Linen and towels were changed regularly. The air-conditioning worked really well in bedrooms.
Our room was spotlessly clean. The kitchenette was also clean. Washing up liquid was supplied.
Children could never be bored here. The list of children's activities was enormous, and included Archery, an Aqua Glider / Aqua Rocket, Aqua Aerobics, Beach Excursions, Bowling, Bungee Trampolines, Darts, Diving, Dodge Ball, Family Fun Fair, Fruit Kebabs. Football, Hockey, Mini Golf, Paintball, Pirate Games, Pistol Shooting, Poker, Pony rides, Rifle shooting (understandably only for older children!), Shuffleboard, Sjoelbak, Slackline, Table Tennis, Treasure Hunt, T-shirt painting, Volleyball, Water Polo, Zumba. The playground for younger children kept them occupied for quite a while after the evening meal, and it also tired them out as it involved loads of climbing and bouncing.
The staff of the kids club are all kind, but two in particular - Junior and Marlyn - really made an effort to engage with younger children. Junior was like a magnet for young boys who queued up to go playing soccer with him each evening at 9 pm. Parents were guaranteed that he'd return their kids exhausted!!!! Our six year old (girl) identified him as "the best". Marlyn was idolised by young girls, who always wanted to play with her, and Marlyn also went the extra mile to be helpful.
On top of all that, they have CBeeBies on TV, and if that wasn't enough, there's a small cinema where children can watch films like Stitch, Wall E and Pocahontas at 1 pm each day.
Swimming pools were clean and generally well observed / patrolled by lifeguards. Lifeguards' attendance at the children’s' splash pool was erratic during our stay, and some lifeguards chose to sit in the shade under the largest slide - this was the point where their view of most of the pool was obstructed and they were least likely to see a child in distress. Hopefully the hotel will respond to this criticism. There are loads of pool-based activities - aqua aerobics, water polo for kids, aquaglider, orbs, and others that I can't describe but which kept teenagers and younger kids absolutely enthralled. The kids splash pool was superb, and kept my 3 year old and 6 year old happy for hours.
One morning, the main swimming pool was almost empty - one of the staff who had been cleaning the pool the previous evening had left a valve open, and the pool drained as a result. It was mid-afternoon before the pool could be used again, and it was after midnight before it was completely refilled completely. The pool was cleaned regularly - I'd far prefer an occasional 'disaster' like an empty pool than to be swimming in dirty water!
WARNING - in the middle of the deepest pool - there are two metal anchor rings protruding from the floor by about 5 cm. While they are not sharp, they are solid metal, and they will hurt your toes / feet if you walk into / onto them. If they were marked by a small surface buoy attached using a brightly coloured rope, it would probably avoid a lot of sore feet / toes.
One of Viva's massive weaknesses - signs at the pool ask guests not to book sunbeds, and the hotel says that towels left on beds "might" be removed. Beds are consistently 100% booked by 9 am each morning, and are also consistently 50% - 70% vacant but not available for use by other guests throughout the day. Many guests book beds and then depart for the morning, or for most of the day. I raised this with the manager after he approached me about the empty swimming pool, and he said that removing towels usually creates bigger problems (lost towels, arguments between guests, staff being asked to intervene) and that from his perspective, booked and unused beds is the lesser of two evils. In fairness, he offered to put out more beds and seats if they were needed, and I did regularly see more beds being placed around the pool and in adjacent areas.
Hotel provides towels but these can be obtained and returned only between 10 and 12 and only on Mondays, Wednesdays and Fridays. If you arrive on a Friday after midday, and have to check out before 10 am the following Friday, you are effectively restricted to having pool towels from Monday to Wednesday! Room for significant improvement in service levels.
WiFi service in the dining areas and at the main show each evening was generally good, but with occasional short outages. In the more remote areas of the hotel, the WiFi service was atrocious - some of the time it was useless. Speeds were poor, and I had to repeat the (simple and quick) registration process several times. I used 5 different devices and service was consistently poor in our room, even though there was an access point right outside our door. Tip - stay behind in the main dining room after lunch or dinner, or in the show area late at night when most other people have left, the WiFi service is excellent.
Service at the bar is very efficient, and bottled water is available without limit. The selection of drinks at the bar, and the bar service are also excellent.
Enormous selection of foods at breakfast, lunch and dinner every day. Something to suit everyone, and it's 'as much as you can eat'. There are always several healthy options, and loads of salads and fruit. The selection of desserts on Wednesday evenings in the main dining room is spectacular, but the fresh fruit beats everything else. When you first arrive, take a few minutes to walk from the water fridges at one end of the dining room all the way to the fridge at the other end - this way you'll get a quick overview of the enormous selection of food and desserts.
Maintenance staff were quick to respond to routine issues, and keep the hotel in good working order.
Outside the hotel
If you are staying on an all-inclusive package, there is little reason to leave the hotel complex. C'an Picafort has little to recommend it. The beach is excellent but packed, and is a 10 minute walk. Most of the streets are full of very average tourist restaurants and 'souvenir' shops. Most of the venues worth visiting lie beyond C'an Picafort's boundaries. If you do want to leave, car hire and bicycle hire are both available at reception, but book your car in advance - I tried to get a car on our last afternoon, but none was available.
All areas of the hotel were kept spotlessly clean. Of course walkways and floors got dirty, but staff were always quick to clean up spills.
WiFi in block 3 was poor.
Super selection of food.
Hotel turns a blind eye to "booked" but unoccupied sun beds.
Great all inclusive package
Hotel is generally quiet at night.
Superb activities for kids.
The hotel undoubtedly deserves its predominantly excellent ratings on Tripadvisor.
The Manager seems to spend all day on-site, is available to guests, and adopts a hands-on approach, which shows in the standards in all areas.
Despite some small 'easy to fix' problems, this is a super hotel, and I'd happily stay again.
- Official Description (provided by the hotel):
- We present to you the most spectacular and fun family destination of the island. For the children, new and better attractions for their leisure and entertainment. And for the parents, the guarantee of the best service and the most complete and comfortable facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , Expedia, Booking.com, Travel Republic (UK), Priceline, Agoda, Odigeo and Hotels.com so you can book your Viva Can Picafort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Viva Can Picafort Hotel Ca`n Picafort
- Viva Can Picafort Ca'n Picafort, Majorca