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“Avoid this hotel”

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Hotel THB Gran Playa
Ranked #12 of 39 Hotels in Ca'n Picafort
Certificate of Excellence
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Avoid this hotel”
Reviewed 2 August 2014 via mobile

I booked this hotel for its 4* rating, adults only, gym, spa and turkish bath and i can honestly say..... it did nothing but disapoint!!!
Adults only is a joke, there was a man and child (4yr old) already there but did check out the next day, 5 days later a man and wife with their daughter (about 7-9yr old) and the next day a woman with her daughter (3yr old), i asked at reception if it was an adults only hotel to be told yes and when i asked about the latest child, they responded with 'she was booked in as an adult', i asked about other children and all of a sudden she couldnt understand my english!! The reception area is very grand and worthy of its 4* but the rest of the hotel not so much,
The hotel Spa and Turkish bath are NOT in the hotel but down the street which after a week of looking im stillbyet to find, therebis however a gym and hottub on the 4th floor.... with no windows that open so it smelt and was far to hot.
Rooms were to small and our air con leeked water, we were above the dining room so was very loud, bathrooms were fine! When cleaning lady had finished cleaning it smelt of wee (not sure what was used to clean with) we started to put the do not disturb sign up as couldnt stand the smell.
The pool area is fab as are the sunbeds, however the area was never once cleaned and yes this includes the actual pool, in the whole week i was there, when the sun was shining on the pool you could see the layer of scum and dirt on the surface and the pool filter was furry it was that dirty, kust to top it off the lifegaurd could walk due to an injury and he managed to read 2 thick books in a week, so you can guess who wasnt watching the pool!!!!!!!.
The staff are by far the most rude and ignorant people i have ever had the dis-pleasure of meeting, unless your German they dont want to know you, reception was having a full blown 10 min conversation with a german guest (after he seen me standing there waiting to speak to him) then when he did assit me i got a 1 word answer and a point of the finger.
Food was disgusting, i went b&b and i was thanking my lucky stars, its was ained at the german guests, breakfast was mainly cold meats, cheeses and german sausages, the chef (rolf) at the egg stand never smiled or spoke once till he got a sly €15 tip via a handshake from a german guest then left his station to put it away in his pocket.
The area of C'an Picafort is nice and the weather was amazing, personally i wouldnt go back as there is not much to do but if i ever did return it would not be to stay at this bad excuse of a hotel, very disapointed.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Dawn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Gerente at Hotel THB Gran Playa, responded to this review, 7 August 2014
Dear Customer,

Thank you very much for sending us your comments about our hotel. It hurts a lot to know that we were not up to yours expectations. We will try to improve on all the points you tells us.

Best Regards
S. Sureda
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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359 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chesterfield, United Kingdom
Level Contributor
81 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 25 July 2014 via mobile

Good hotel in a great location by the beachfront. Hotel clean and rooms are a fair size. We found the food to be lovely, but also close enough to many restaurants to eat out. A great place to stay for a week in the sun

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Gerente at Hotel THB Gran Playa, responded to this review, 26 July 2014
Dear customer,

Many thanks for your opinion, which is very valuable for us. We send greetings from Can Picafort and hope to see you again in the future.

Thank you very much from THB Gran Playa Team
S. Sureda
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 July 2014

had a lovely stay at this hotel it was that good we.have booked already for next june 19 for 10 days this time as 7days was to short liked the idea that we could get a sunbed any time of day andthe location was perfect in fact no complaints at all perfection we had a lovely room 242 and would like same room again mrs mary mulraney

Room Tip: try second floor
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  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
7 Thank May M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Gerente at Hotel THB Gran Playa, responded to this review, 16 July 2014
Dear Mrs. Mulraney,

Thanks for your opinions about our hotel. We are very pleased that our customers have the intention to visit our hotel again. We see you on 19 Juni next year. And please send us a mail
two weeks before, and we look the posibility to give room 242 again.
Sincerely. THB Gran Playa Team.

S. Sureda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 June 2014

Hotel was very laid back and comfortable with all staff extremely friendly and helpful. Food was of a good standard and rooms were adequate. Lovely central position but our room was lovely and quiet at night so very restful. We would definitely return to this hotel especially now it is adults only.

Room Tip: Quieter rooms overlooking the side streets are best, definitely not rooms overlooking the main stree...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank P0lar54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director General at Hotel THB Gran Playa, responded to this review, 4 July 2014
Dear customer,

Thank you very much for choosing our hotel for your holidays, we are glad that you have liked to be with us .
Your positive comments motivate us even more to continue working and get the satisfaction of our customers.
Thank you very much and we hope see you again next year.

THB Gran Playa team and S. Sureda
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 June 2014

We have stayed in this hotel for the past two years most recent being 7th June 2014 for 10 days. I cannot praise this hotel enough and cannot imagine how any adult could wish for more from a hotel. The food choice , we were half board, was excellent catering extensively for my partner and my own different food preferences. The standard of cleanliness and the general aesethic ambience of the decor would please even the most discerning guest. The spa looking out over the beautiful majorcan was private and well appointed with the outdoor Jacuzzi an added bonus. Nightly entertainment was free and varied though the highlight for me was the outside bar with Paco Dj sharing his well loved and lifetime music collection with everyone on the main street in the resort. Beautiful hardworking Maerena and newly arrived Paco served us with fun and care. As did Stephan the maitre de who greeted and wished us well before and after every meal. This is what makes this hotel really stand out the friendliness professionalism and servant hearted attitude from all the staff cleaners, receptionists, chefs, waitresses, bar tenders , managers etc all made us feel really valued and gave their best to make our stay a memorable one. Everyone in this hotel deserves recognition and the owners should be very proud of the excellence and collaboration for success that their team delivered to us their guests. Alison and Tommy Elliott northern Ireland.

Room Tip: Sea view on top floor is beautiful with stunning sunrises but so is top floor overlooking street wat...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank tomali2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director General at Hotel THB Gran Playa, responded to this review, 25 June 2014
Dear Alison and Tommy,

Thank you very much for your very positive comments from our hotel, we also feel happy when our customers enjoy their holidays in our house, and we appreciate that you may already be thinking back to visit us again.
All our staff will be happy to welcome you again in Hotel THB Gran Playa.
Best Regards
S. Sureda
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 June 2014 via mobile

Firstly the transfer was epic! 2hr 15min, we did however get a nice tour of the island. I followed our route on google earth and I don't think there was a stone unturned on our journey. We arrived at the hotel which has a relatively normal Spanish frontage and appearance. The reception is beautifully designed and laid out and the gentleman on the desk was very welcoming and patient with our complete lack of Spanish. Our room was on the second floor with a small balcony overlooking the sea (as priorly requested (see reviews on room location!)) the room it's self was quite dated and the "double" bed was two of the firmest single beds ever made (which suited us) separately made pushed together. The room lacked some facilities, kettle, iron, Corby etc, but was adequate and facilitated our needs with a tv, a/c and a small fridge. The bathroom had lovely decor and was suitable stocked with hotel throwaway toiletries. The hotel dinning area was very welcoming and the seating plan and decor was very comfortable and social, the food was excellent! Clearly they have read some of the previous reviews and upped there game, as we had no complaints, very heaped plates and returned for seconds at most meals! The spa facilities were ok, a bit basic but all working and clean! Gym was the same (no weights, machine or free). The pool area was really nice and very private, over two levels with a reasonably high wall that though was a little daunting did completely disguise the reasonably busy street on it's exterior. The area around the pool was well stocked with lovely loungers and clean soft pillows, towels are also available which I thought was a nice touch. Pool was very clean and a good "cool off" temperature.
On the whole we couldn't really fault this hotel and would happily rebook in the future.

Stayed May 2014, travelled as a couple
Helpful?
4 Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director General at Hotel THB Gran Playa, responded to this review, 18 June 2014
Dear Customer,

Thank you very much for your very good comments. We inform you that soon we will have kettles in the room.
We hope to see you soon.

Best Regards
S. Sureda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 May 2014 via mobile

Went with my husband(both 50), we lasted one night in this hotel and were extremely dissappointed. Rooms were very tired and small, sea view debatable! Fitted sheets that didnt fit and were stained. Food not hot and bread at breakfast was mouldy which was last straw. We went off reviews on here as we always do but wont anymore! Moved to Hotel Uyal in Pollenca, again 4 star but no comparison and highly recommended. Agree with earlier review hotel was full of germans! Definitely wont be going back.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Hilary5493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thbgranplaya, Director General at Hotel THB Gran Playa, responded to this review, 3 June 2014
Dear Customers,

Thanks for your feed-back and sorry very much, that we have not been up to yours prospects.
But you can be sure, that we will begin to work to improve the deficiencies that you have told us.

Best Regards
S. Sureda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel THB Gran Playa

Property: Hotel THB Gran Playa
Address: Passeig Colom 126, 07458 Ca'n Picafort, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Ca'n Picafort
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Ca'n Picafort
#6 Romantic Hotel in Ca'n Picafort
#7 Luxury Hotel in Ca'n Picafort
#11 Family Hotel in Ca'n Picafort
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel THB Gran Playa 4*
Number of rooms: 177
Official Description (provided by the hotel):
Situated in the centre of Ca'n Picafort in the north of Majorca, only 50m from a magnificent beach. The Hotel THB Gran Playa offers a bar-cafeteria, dining room with buffet service and show cooking, lounge, satellite TV room, a completely air conditioned main floor, board games, billiards and internet access. Outside there is a swimming pool for adults and children and our SPA. ... more   less 
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Also Known As:
Hotel Gran Playa
Hotel THB Gran Playa Ca'n Picafort, Majorca

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