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“Food starting to slip below standard for 4 star hotel”

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Grupotel Gran Vista & Spa
Ranked #2 of 39 Hotels in Ca'n Picafort
Certificate of Excellence
Basildon, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Food starting to slip below standard for 4 star hotel”
Reviewed 14 June 2014

Have just returned from 2 weeks hols at Gran Vista, this is our 4th visit, whilst the hotel is ideally situated, spotlessly clean and all staff very helpful and pleasant, the one thing that let the hotel down is the food, the chef should concentrate on less choice and more quality.

Room Tip: alway ask for a room above the second floor otherwise you will be overlooking the roof of the restau...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peterroffey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gvista, Director General at Grupotel Gran Vista & Spa, responded to this review, 16 June 2014
Dear guests,

Thank you very much for your feedback and taking the time to write your impressions of our hotel.

We take note of your comments and have sure we are going to improve day to day our service. Thanks to guest like you, we can improve every day.

Please visit us soon again on your next trip to Mallorca.

The Management
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (273)
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English first
Bridgend, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 June 2014

This was our first visit to this resort. The hotel is in a prime position just a short walk to the beach, shops and bars. On arrival, we were given glasses of fresh orange juice, which was a nice touch. We arrived after the restaurant had closed, but the buffet was reopened for us at 10 PM. This gave us time to settle in our room and enjoy the lovely fare on offer.The staff at this hotel are very attentive without being intrusive. Senior members of staff were always around if needed. Special mention to Pepe in the bar areas, who was superb. Also, in the restaurant, Issy deserves a special mention, she was always singing, and appeared very happy at all times. The choice of menu for all times of day was excellent, and catered for all tastes. The Panoramic bar is a must if you ever go to this hotel, the views are spectacular, especially at sunset. We had a room with sea view (room 403) which was very nice, but next time we visit (and we will), we will request a room with a pool view. The spa and gym facilities are very good.Thanks for a wonderful time. We travelled on 29th May, and spent a week at this fantastic hotel. Jeanette & Les Jones. South Wales.

Room Tip: Rooms with a sea view at the front of the hotel can be a little noisy when unloading and loading of...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Les J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gvista, Director General at Grupotel Gran Vista & Spa, responded to this review, 16 June 2014
Dear Guest,

Thank you very much for your kindly comments. We will pass to the rest of our team your written.

We hope see you again next year.

The management
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Bournemouth-UK
Level 5 Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 8 June 2014

We’ve just returned from another really lovely week at the Gran Vista (3rd year we’ve visited for a May/June break…) and overall we enjoyed our holiday very much indeed. The hotel still has much to offer in that it is well situated close to the local town, bars and seafront; the pool areas and grounds are excellent with no shortage of sun beds and no early morning panic to reserve a place; the whole place is kept extremely clean and tidy and the staff are simply excellent – very friendly and welcoming and without doubt a key factor in us having returned once again.
Our concern, however, (more so than a disappointment at this stage) is that we saw the beginnings of a decline in a few key areas when compared to previous years. The rooms, whilst adequate and spotlessly clean, are without doubt in need of “brightening up” as is the general décor throughout the corridors and other general areas. The food also, whilst again perfectly adequate, did not offer the same choice and was certainly not of the same quality that we’d experienced when we first visited the hotel. These are minor points which, if visiting for the first time you probably wouldn’t notice, but they are issues nonetheless which the hotel would do well to address.
This is a comfortable, friendly and well run hotel and it would be such a shame to see it go downhill. It will undoubtedly remain on our “return to” list for next year but much might depend on whether improvements are made at the end of the 2014 season…..we certainly hope they will be.

Room Tip: Pool view - always a preferred option - but for a week the outer facing rooms are perfectly adequate...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob-Lyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gvista, Director General at Grupotel Gran Vista & Spa, responded to this review, 16 June 2014
Dear guests,

Thank you very much for your feedback and taking the time to write your impressions of our hotel.
Next year we will have a surpise for you and all the guest!

Please visit us soon again on your next trip to Mallorca.

The Management
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Lurgan
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2014

Great time at this Hotel.Grounds and pool area well maintained and lots of places to relax.
Shops and beach just a short walk from the Hotel.
Dining experience good with lots to choose from. Panoramic bar gives a wonderful view of
the area particularly spectacular at sunset.
Staff are friendly and helpful- on hand to resolve any problems.
Management visible to ensure all is going well.

Room Tip: Higher the floor the better the view.Garden / pool is best.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnCoArmagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gvista, General Manager at Grupotel Gran Vista & Spa, responded to this review, 8 June 2014
Dear guest,

We would like to thank you for all the nice comments about us and our facilities, it was a plesure for all of us serving you during your stay and make your holidays as pleasant as possible.

We hope to welcome you again in your next holidays in Mallorca.

Sincerely,

Your Gran Vista Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thorpe Bay
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 June 2014

Visited end of June with my wife,( we are retired ) daughter, son in law and grandchildren..ie.. 1 year ( boy ) and 5 years ( girl ) The hotel facilities are wonderful. Food superb and rooms and general facilities very clean. We, with a 5 year old granddaughter who loves One Direction, were really looking forward to the mini disco each night in the dance hall (8pm ) After x3 nights, we stopped attending. Frankly, it was all in German ( the hotel has approx. 90% German presence,) The disco announcements were all in German as were the games. My poor little Granddaughter was really bemused by a lack of any English spoken for this hour and a half Disco for children. Remarkable really, as looking at the tables of the Germans attending with their children, not much was being put across the bars re drinks. One of the waiters also commented " Mmmm-- No Brits in here again / NO GOOD " So many of the Brits at the Hotel spoke of this error at the Mini disco. It was not much better later either on in the evenings re the Adult bit.
Gotta say, some of the Mini disco songs were a bit er..ODD.. Up tempo " disco " marching songs seemed the order of the day for their kids!! Somewhat bizarre all of that music scene!! Nice place, a really nice hotel, but if you look for early evening entertainment for your kids, really not for the Brits...

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barrymThorpeBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gvista, General Manager at Grupotel Gran Vista & Spa, responded to this review, 8 June 2014
Dear guest,

Thank you for sharing your experience, we take your advice to improve our entertainment.

We would like to have the opportunity to welcome you again in the future.

Sincerely,

The management
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Chelmsford
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 June 2014

We had a 1 week stay at the hotel in one of their apartments. The apartment itself was very spacious and immaculately clean. The maid service was exceptional, always smiling and leaving the apartment sparkling. The apartments are within the landscaped grounds with cascading pools, volleyball court and tennis courts around., in fact the facilities were so good, that we were tempted away from our sun loungers to try the tennis and volleyball. Luckily the spa was well equipped to deal with the subsequent aches an pains. The hotel is great to visit with young children as there are several children's play areas and a lovely childrens pool. The evening entertainment was also enjoyed by the children more than the adults. It was the one area we felt was below standard despite the best efforts of the extremely hard working animation team. In Fact all the staff from reception to bar staff were extremely friendly and professional and whilst the hotel is a 4 star, the staff were 5 star (special mention to Pepe in the bar who serves a mean mojito). The food was varied and whilst I normally do not like buffet style dinners, we found the food to be of a high quality with both local and international dishes (the stewed rabbit was perfect). I have just two minor areas that could be improved, firstly the pools are all unheated and whilst this may not be a problem in mid season it did affect our enjoyment as could only stand a few minutes at a time in the water. Secondly, the staff were always adamant that tables could not be moved in the restaurant and therefore larger groups were split up. Surely, with a large booking, the hotel could set up a larger table for the week without too much disturbance.

Room Tip: Go for an apartment, slightly more expensive than a double room but well worth it for the extra spac...
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  • Stayed May 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Mogul_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gvista, Director General at Grupotel Gran Vista & Spa, responded to this review, 8 June 2014
Dear guest,

We would like to thank you for your advices and comments, specially the one concerning our staff, muchas gracias.

We all hope to welcome you again in the future.

Sincerely,

Your Gran Vista Team
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Crewe, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2014

Thoroughly enjoyed our second stay at this immaculate hotel for one week in mid May. Staff all very friendly while being professional at all times. Animation team great fun.
Had small problem with room when we arrived but was immediately dealt with and we were given a lovely room overlooking the pool and gardens. Spa was amazing! Will definately visit again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Des_210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gvista, General Manager at Grupotel Gran Vista & Spa, responded to this review, 6 June 2014
Dear Guest,

Thank you for choosing us again as destination for your holidays.

It will be a pleasure for us welcome you again next time.

Sincerely,

Your Gran Vista Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grupotel Gran Vista & Spa

Property: Grupotel Gran Vista & Spa
Address: Carretera Arta Alcudia 68 | Crta Arta-Pto Alcudia, Km, 07458 Ca'n Picafort, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Ca'n Picafort
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Ca'n Picafort
#1 Romantic Hotel in Ca'n Picafort
#2 Luxury Hotel in Ca'n Picafort
#4 Family Hotel in Ca'n Picafort
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grupotel Gran Vista & Spa 4*
Number of rooms: 440
Official Description (provided by the hotel):
400 M away from the Can Picafort beach. Wellness & fitness Spa. Attractive relax and health programmes. Rooms & Apartments: air-conditioning. Sat-TV. Minibar. Terrace. Apartments: Living room with sleeping-couch and kitchen. Sport & Leisure: swimming pools. Children's pools. Swimming lessons. Bicycle Center. Tennis courts. Minigolf. Miniclub. Evening shows. Gastronomy: Theme buffets. Show Cooking. Pool-Bistro. Panorama & Lounge bar with terrace. Special Services: Discounts on green fees at several golf clubs in Mallorca. Car rental. Internet. ... more   less 
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Also Known As:
Grupotel Gran Vista Hotel Ca`n Picafort
Grupotel Gran Vista & Spa Ca'n Picafort, Majorca

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