Before I review this hotel in a rather ebullient way I would like to preview it with a few tongue in cheek pearls of wisdom in order to counter the many caustic reviews posted on Trip Advisor over the last few months. I have bullet pointed these points for those who suffer with a short attention span and those who want to get straight to the moans.
•The answer to the number one complaint about the Hotel Haiti honestly is: there really are not enough sun beds for everyone to have one each during the peak season, there I have said it!! So if this is really important to your holiday either be prepared to get up early to secure one or do not read any further, get back on to last minute.com (other holiday web holiday sites are available) and find another hotel with larger grounds, no doubt at greater expense, so you won’t have to waste your time or ours writing yet another negative review about one of the most common problems experienced by holiday makers in practically every holiday hotel/resort below a 4 star in Europe during the height of the summer season for the last 40 years (and breathe).
•There really aren’t enough seats on the patio or in the entertainment room, again if sitting in the hotel all evening and watching the entertainment is important to you then please see my point above.
•The swimming pool is deep and therefore can feel cold. You can blame thermal dynamics for that one.
•There can be found, on occasion, empty plastic glasses, food wrappers and cigarette ends in and around the pool and grass area. Now they didn’t get there on their own or materialise from deep space. So before complaining about the staff not running around after filthy holiday makers, maybe you should be looking at the other holiday makers or even the person in the mirror. If it bothers you that much, do the decent thing and use one of the many waste bins provided or take the empties to the bar. Like you would at home and then get on enjoying your holiday.
•The entertainment is typical of every 3 star hotel and some 4 star hotels I have stayed at in the last 30 years of holidaying in Europe, i.e. it got better the more San Miguel I drank. They really do their best in the evenings but some are never going to win Britain’s got talent, X factor or even the local open mike event at the pub on the corner. Take it for what it is, smile and try to enjoy your holiday after all you are in a Majorcan hotel not a West End theatre.
•In the middle of a very hot summer it is not uncommon for the air-conditioning to struggle to keep up. You can blame the sun for that.
•Not every member of staff greets you like a long lost relative and shakes your hand, slaps your back, hugs you uncontrollably or grins at you like a Cheshire cat every time they see you. Get real, they work long hard hours for relatively low pay and do the thankless task of trying to keep us holiday makers happy. Saying that we never had a problem with a single member of staff anywhere in the hotel at any time, as a simple smile, a friendly “Ola” and a please and thank you always seemed to bring about the smile I mentioned whenever we encountered one.
•There is a road outside the hotel with a petrol station on the far side that people can see from their rooms. Incredibly we have roads and petrol stations in England also; however no one seems to complain about being able to see them from their houses, cars or pavements. You know Spain is not a third world country and as such they have discovered fire, electricity and of course automobiles and therefore they require the use of petrol stations. So if you expect to see herds of wildebeests sweeping majestically across the plains may I suggest you try Torquay.
Now that I have scared off or offended anyone not wishing to read an honest and positive review about this hotel I shall continue.
The Hotel Haiti does exactly what it says on the tin or in our case the brochure. It is advertised as a family orientated 3 star hotel and to our minds lives up to this billing exceedingly well. I have therefore written this review in regard to the price we paid (£539 each in peak season, a bargain seeing as many other 3 star hotels in the Med were in excess of £600 each) and our subsequent experiences whilst there. We travelled on this Thomson holiday as a party of four (between the dates 25th July to 1st August 2012, sorry for the delay but this review has been an ongoing quest due to the constraints of life, the world and everything else), my wife (age 46) and I (age48) in one room and our sister in-law (age 46) and niece (age 13) in another.
The Hotel Accommodation
On arrival by coach transfer we were greeted cheerfully at the front desk by the receptionist who quickly gave us our room cards. Our room was ready and the other was still being cleaned but became available within the hour. Both rooms were situated on the modernised 3rd floor, us in room 332 that overlooked the rear of the hotel and the sea in the distance, the other room was 340 which overlooked the roadside and the petrol station opposite (no wildebeests). Both rooms were homely with modern fixtures and fittings. The Bathroom had a powerful shower over a bath, a new shallow style sink unit and a soft close toilet seat (a blessing as one of the most annoying sounds on holiday is the sound of a neighbour’s loo seat crashing down at 2 in the morning, followed by a loud shushing noise as the offending article is scolded).
The 2 single beds (pushed together as is the norm) had firm memory foam mattresses and single pillows (soon doubled up when we contacted reception for more). The flat screen TV was wall mounted on a swivel bracket and had a full complement of British free view channels (great for watching the opening ceremony of the Olympics).
The balcony had 2 plastic chairs and a table with a wall mounted drying rack. We all found the rooms to be very comfortable for our needs and any noise from our surroundings was minimal , even the room on the road side was quiet at night due to the double glazing of the patio doors. A little tip; the electricity switch which accepts the door key works with any credit card sized piece of plastic, or in my case my RAC membership card. This means you can leave the air-con on all day and return to a cool room.
The restaurant is set up in the usual free for all help yourself buffet style, with a central double sided food service area containing both hot and cold food items. There is a dessert island to one side and there are drink stations at the front and the rear of the restaurant. Tables are placed throughout the restaurant in various configurations catering for different party sizes. The meal menus were all very varied in order to try to please the majority of English guests and of course the most fussy of eaters.
Breakfast (8.00-10.30) consisted of cereals, yoghurt and fruit from the dessert island, continental meats, cheeses and salads from the cold area and full English breakfast ingredients from the hot area (egg choices were fried, scrambled and boiled, bacon, English style sausages and beans and most days mushrooms and a potato choice). There were also two commercial toasters for those that required it and coffee, tea and juices were available from the drinks stations.
Lunch (12.30-2.30) and Dinner (6.00–8.30) were similar and were mixes of hot and cold dishes. The cold food area had a variety of the salad items along with a selection of cold dish specials (rice, pasta and mixed veg based). The hot food had a variety of choices with at a minimum a type of pasta, a rice dish or a potato choice along with the ubiquitous chips and pizza. The main dish choices were fish and meat orientated. 3 times during the week there was a roast meat choice (beef, lamb and ham all carved by hand by the head chef in the restaurant). Desserts were always varied with a choice of 4 flavours of ice cream, a couple of choices of Majorcan cold milk style puddings, cakes and fresh and tinned fruits. Drinks were available from the drink stations, along with help yourself draught San Miguel and local wines.
All in all the food was cooked to a high standard to what seemed like traditional Majorcan home cooking recipes. The restaurant staff were always efficient in clearing tables and plates away and they kept the food options fresh and topped up. The overall restaurant food hygiene appeared good to us with food stations being kept clean and tidy at all times and on many occasions I saw a member of staff checking food temperatures with an infra-red digital thermometer.
The reception desk was manned 24 hrs a day and we found the receptionists polite and helpful when we needed a little guidance. Within the reception area were two sets of leather sofas and the reps desk. We had no need of the reps services over the week as we were happy to do our own thing, however they were both friendly and always said hello when we passed them in the hotel. Next to the reps desk behind a screen was what we called the swap shop which was a great idea. This is a collection of items left by other guests on their return home. We managed to acquire two extra beach parasols and raffia sand mats for use on the beach on our first day and we returned them there for others to use at the end of the week.
The bar and lounge area
The barmen were always efficient and even when there was a queue you never really waited for more than a couple of minutes for your order. The all inclusive drinks were to our mind very good value, as I love San Miguel and my wife got quite addicted to the strawberry vodka and lemonade. The drinks would be served in glass if you were using the lounge or sun terrace or in plastic if you wanted to retire to the pool or grass areas. Next to the bar was the freezer that was always stocked with a variety of ice creams and a chiller cabinet that was stocked with cling film wrapped sandwiches in the afternoon and again later in the evening.
The lounge area is where the small stage area and a large screen TV is to be found and is furnished with a variety of easy chairs and sofas. This is one of the areas we felt could have been better as there was never an empty seat in the evening as they were occupied from an early hour for the evening entertainment and the line of sight was interrupted by the building’s supporting pillars. The entertainment was ok I suppose if you are looking for something to distract your evening. It was nothing special, but also it was not offensive and at times it was even quite amusing, so it helped to fill an hour or so before we retired for the evening.
The patio was our place of choice in the evening as it was well lit (great for reading or playing cards etc) and had comfy patio furniture and there was always a cooling breeze. The seats filled up early so we ate dinner early at 6.30pm and would claim our seats shortly after. From our seats we could still see and hear the entertainment through the windows. However, due to the lack of sufficient seating the people arriving later in the evening would either have to stand or use the sun loungers on the grass.
The pool seemed ok, although we didn’t really use it and the grass surrounding it was filled to capacity with sun loungers. Unfortunately there are not enough to go around. So be warned, be prepared to get up early to reserve one.
Yes it is on a busyish road opposite a petrol station, but it is not by any means a motorway and it does have crossings to safely get you to the Mercodona supermarket on the other side of the road. This was a great store for getting all your holiday extras and it was much cheaper than the little spar shops in the town.
One of the big plus points for us, was the short distance this hotel was from the beach, as this is where we like to spend our beach holidays, else what’s the point in travelling abroad if you only want to sit by a pool (centre parcs have far better ones). The beach was a comfy 5 - 10 minute walk away down a gently sloping hill and a nice slow 10 - 15 min walk back up again in the heat of the day. We loved the beach as it was cleaned daily and we always had plenty of personal space, something the people around the pool did complain about. The beach being so close to the hotel was a real bonus as it allowed us to leave our beach paraphernalia in situ at lunchtimes when we would wander up the hill to eat for an hour or so and then return to the same spot refreshed. At no time did anything go missing from the beach during our time away.
Ca’n Picafort, was a pleasant and friendly resort filled with holiday makers of various nationalities (although the majority seemed to be German and English), judging by the people we came across. It had the usual holiday boutique style shops, small supermarkets, restaurants and bars you come to expect in most Med resorts. As we enjoyed the food at the hotel we never found it necessary to eat out during our week there, however we did have a few drinks at various bars during the holiday and all were good and reasonably priced.
All in all we really could not fault the hotel and the value for money holiday we had there. Would we go back? Well Yes, if it was another good deal, however as we do like to try new hotels every year we have a beach holiday it may never happen, however we never say never.
Therefore and in all seriousness, if you want a good honest hotel, with hard working staff, that delivers what it promises, we would thoroughly recommend the Hotel Haiti. Just please do me a favour and go with an open mind and above all enjoy your holiday!!
- Also Known As:
- Haiti Hotel Ca n Picafort
- SuneoClub Haiti Ca'n Picafort, Majorca