Arriving after 2am puts you at a definite disadvantage. We were placed in (for me) one of the worst possible rooms in this hotel, on the ground floor, and as only the night porter was on duty, we had little choice but to accept it. I had emailed the hotel in advance, clearly to no avail.
My husband , after several attempts, managed to persuade the hotel duty manager Juame (see also Sid James) to move us, but he either thought we were trying to ‘blag it’, or has few customer service skills. However, after only two sleepless nights, we were moved to a room on the second floor. The rooms in La Luna are small, but spotlessly clean (in fact the cleaner deserves a special mention, as I forgot my expensive shampoo when we moved room, and she brought it up to me). The bathroom in 003 was slightly bigger than that in 201, and the balcony too. If you want a shady balcony at the end of the day, 002 and 003 would be ideal, or any of the front facing rooms, as the sun sets behind Levante Park. The rooms were well equipped with air con, fridge and safe combined, hair dryer, tea and coffee and complimentary bottle of water on arrival. 003 was next to a restaurant, which became lively at lunchtimes and in the evening, in fact their playing Englebert Humperdink’s greatest hits had us running from our room! In 201 we could hear the music from the hotel Sur up the road, and the Levante in the evenings, but both finished by midnight.
We ate in the Levante Park hotel, which seemed strange, as other matters were dealt with by the Levante. Our first evening at dinner, we had decided not to spend any of our money in the hotel, as they were at that stage being inflexible about the room. I was surprised that there was no drinking water available at all, and water had to be bought at 2.50 a bottle. I don’t think this is acceptable. Fresh drinking water should be made available with all meals. The food looked like standard buffet fare, but the quality was fantastic! There was always a variety of soups and salads for starters, several mains including freshly cooked from the grill, and loads of beautifully presented and tempting deserts and fruits. On a few occasions there were local cheeses too. Breakfasts were as good, the lovely Dioni made me freshly poached eggs in the mornings, as I like them a really soft, but the quality of the scrambled eggs (I always find scrambled eggs a good indicator) on the buffet was also excellent, and far better than other Thomson Gold hotels I’ve stayed in.
My only criticisms of the dining ‘experience’ are that it wasn’t an experience, and for most people now, dinner is more than just eating food. The restaurant could and should have done so much more. The lighting was very bright, which is suitable for breakfast, but detracted from the atmosphere in the evening. They could have lower lit areas, perhaps even candles on the tables, giving it less of the feel of a cafeteria. We asked for advice on wine one evening, to be met with shrugs. The staff should be briefed on basic information on wines, or the wine list cut down and descriptions added. They could even have offers on a ‘wine of the day’. If the Hotel did this, they would sell much more wine, and perhaps would not have to charge for water. The maitre’d should also escort guests to free tables, rather than telling them to choose any table, and letting them wander around. Because the quality of the food was good, the other aspects of the restaurant let it down.
The facilities of the hotel were OK. We expected the pool areas to be busy and overcrowded, and they were. We arrived at the pool at the Levante one day very early to get sunbeds, and stayed the whole day, but it was uncomfortably crowded and claustrophobic, and not relaxing at all. Despite the best efforts of the Thomson reps, people still ‘reserve’ sunbeds, and many were empty throughout the day, except for the towels people had placed on them. An older couple next to us were guilty of this, taking two sunbeds and a chair for just the two of them, and using them for only about 2 hours. We chose not to go to the pool again, but sunbeds on the beach had to be paid for – its surprising the Hotel hasn’t negotiated discounts for its guests, as it clearly doesn’t provide enough sunbeds at the pool. It was too hot on the Levante Park poolside without the benefit of the sea breeze, although there were beds available there. The Solarium at the Levante was lovely, with plenty of shaded areas, and a fantastic view, and the Jacuzzi’s were lovely and cool. The gym at each of the hotels were tiny, we only used the vibration plates after going for a run along the seafront, and they were good fun. It was a shame there were no gym towels provided, and again no water, it speaks of a clear mistrust of its clients by the hotel. The beach was gritty sand, much better beaches were to be found in Cala Millor along the road. We bought parasols and beach mats, and then found the recycling point in the Levante Park where people leave unwanted beach goods, sun cream, books etc,. One very annoying point was that the hotel charged for WiFi – so last century.
The seating area for the evening entertainment was vast, in a courtyard formed by rooms and the bar area of the Levante (I’m not sure how I would have felt if I had one of these rooms). The Thomson entertainment team were one of the best ‘acts’, they sang truly beautifully. We saw 2 other acts, and they were OK, but not really worth paying the high prices for the hotel drinks to watch. The cocktails were very poor, I had one which was curdled, which I changed for a Mojito, which then arrived with the addition of brown syrup. Yuk!
The resort itself was a really pleasant surprise, the harbour area was lovely, the bars and restaurants at the front of La Luna were really good, and so much cheaper than the bar prices at the hotel. We enjoyed paella at Xylos one evening , listening to the sea lapping the shore, and gazing at the beautiful full moon. There’s an English bar showing all football matches, and around the corner on the harbour side, a wide variety of restaurants (Thai, Indian, German, English, Spanish, Pizza, etc). In the other direction is a promenade along to Cala Millor, with many shops, bars and restaurants. There was a pleasant atmosphere, very family orientated, with no gangs of youths or loud nightclubs. There is a cycle path all the way along Cala Bona and Cala Millor, it’s very busy, with bikes, scooters and even segways travelling both ways, but seems safe – we didn’t see any accidents. There’s a bike hire place just by the Levante Park, prices seemed reasonable.
Overall, we would go back to La Luna, it’s such good value, and if they add in free WiFi as promised next May, it would make it even better.
- Also Known As:
- La Luna Hotel Cala Bona, Majorca