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“Good, but...”
Review of La Luna Hotel

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La Luna Hotel
Ranked #18 of 19 Hotels in Cala Bona
Swindon UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good, but...”
Reviewed 27 August 2013

Arriving after 2am puts you at a definite disadvantage. We were placed in (for me) one of the worst possible rooms in this hotel, on the ground floor, and as only the night porter was on duty, we had little choice but to accept it. I had emailed the hotel in advance, clearly to no avail.
My husband , after several attempts, managed to persuade the hotel duty manager Juame (see also Sid James) to move us, but he either thought we were trying to ‘blag it’, or has few customer service skills. However, after only two sleepless nights, we were moved to a room on the second floor. The rooms in La Luna are small, but spotlessly clean (in fact the cleaner deserves a special mention, as I forgot my expensive shampoo when we moved room, and she brought it up to me). The bathroom in 003 was slightly bigger than that in 201, and the balcony too. If you want a shady balcony at the end of the day, 002 and 003 would be ideal, or any of the front facing rooms, as the sun sets behind Levante Park. The rooms were well equipped with air con, fridge and safe combined, hair dryer, tea and coffee and complimentary bottle of water on arrival. 003 was next to a restaurant, which became lively at lunchtimes and in the evening, in fact their playing Englebert Humperdink’s greatest hits had us running from our room! In 201 we could hear the music from the hotel Sur up the road, and the Levante in the evenings, but both finished by midnight.
We ate in the Levante Park hotel, which seemed strange, as other matters were dealt with by the Levante. Our first evening at dinner, we had decided not to spend any of our money in the hotel, as they were at that stage being inflexible about the room. I was surprised that there was no drinking water available at all, and water had to be bought at 2.50 a bottle. I don’t think this is acceptable. Fresh drinking water should be made available with all meals. The food looked like standard buffet fare, but the quality was fantastic! There was always a variety of soups and salads for starters, several mains including freshly cooked from the grill, and loads of beautifully presented and tempting deserts and fruits. On a few occasions there were local cheeses too. Breakfasts were as good, the lovely Dioni made me freshly poached eggs in the mornings, as I like them a really soft, but the quality of the scrambled eggs (I always find scrambled eggs a good indicator) on the buffet was also excellent, and far better than other Thomson Gold hotels I’ve stayed in.
My only criticisms of the dining ‘experience’ are that it wasn’t an experience, and for most people now, dinner is more than just eating food. The restaurant could and should have done so much more. The lighting was very bright, which is suitable for breakfast, but detracted from the atmosphere in the evening. They could have lower lit areas, perhaps even candles on the tables, giving it less of the feel of a cafeteria. We asked for advice on wine one evening, to be met with shrugs. The staff should be briefed on basic information on wines, or the wine list cut down and descriptions added. They could even have offers on a ‘wine of the day’. If the Hotel did this, they would sell much more wine, and perhaps would not have to charge for water. The maitre’d should also escort guests to free tables, rather than telling them to choose any table, and letting them wander around. Because the quality of the food was good, the other aspects of the restaurant let it down.

The facilities of the hotel were OK. We expected the pool areas to be busy and overcrowded, and they were. We arrived at the pool at the Levante one day very early to get sunbeds, and stayed the whole day, but it was uncomfortably crowded and claustrophobic, and not relaxing at all. Despite the best efforts of the Thomson reps, people still ‘reserve’ sunbeds, and many were empty throughout the day, except for the towels people had placed on them. An older couple next to us were guilty of this, taking two sunbeds and a chair for just the two of them, and using them for only about 2 hours. We chose not to go to the pool again, but sunbeds on the beach had to be paid for – its surprising the Hotel hasn’t negotiated discounts for its guests, as it clearly doesn’t provide enough sunbeds at the pool. It was too hot on the Levante Park poolside without the benefit of the sea breeze, although there were beds available there. The Solarium at the Levante was lovely, with plenty of shaded areas, and a fantastic view, and the Jacuzzi’s were lovely and cool. The gym at each of the hotels were tiny, we only used the vibration plates after going for a run along the seafront, and they were good fun. It was a shame there were no gym towels provided, and again no water, it speaks of a clear mistrust of its clients by the hotel. The beach was gritty sand, much better beaches were to be found in Cala Millor along the road. We bought parasols and beach mats, and then found the recycling point in the Levante Park where people leave unwanted beach goods, sun cream, books etc,. One very annoying point was that the hotel charged for WiFi – so last century.
The seating area for the evening entertainment was vast, in a courtyard formed by rooms and the bar area of the Levante (I’m not sure how I would have felt if I had one of these rooms). The Thomson entertainment team were one of the best ‘acts’, they sang truly beautifully. We saw 2 other acts, and they were OK, but not really worth paying the high prices for the hotel drinks to watch. The cocktails were very poor, I had one which was curdled, which I changed for a Mojito, which then arrived with the addition of brown syrup. Yuk!
The resort itself was a really pleasant surprise, the harbour area was lovely, the bars and restaurants at the front of La Luna were really good, and so much cheaper than the bar prices at the hotel. We enjoyed paella at Xylos one evening , listening to the sea lapping the shore, and gazing at the beautiful full moon. There’s an English bar showing all football matches, and around the corner on the harbour side, a wide variety of restaurants (Thai, Indian, German, English, Spanish, Pizza, etc). In the other direction is a promenade along to Cala Millor, with many shops, bars and restaurants. There was a pleasant atmosphere, very family orientated, with no gangs of youths or loud nightclubs. There is a cycle path all the way along Cala Bona and Cala Millor, it’s very busy, with bikes, scooters and even segways travelling both ways, but seems safe – we didn’t see any accidents. There’s a bike hire place just by the Levante Park, prices seemed reasonable.
Overall, we would go back to La Luna, it’s such good value, and if they add in free WiFi as promised next May, it would make it even better.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Miss-TChur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Gloucester, England, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 August 2013

we have just returned from our fifth stay at this hotel so as you can imagine we love it there. Yes the rooms are slightly smaller than at the main complex, which is only 100 metres away, but that is the only down side. In fact you have tea and coffee making facilities in the room at the "la luna" which you dont have in standard rooms at levante or levante park! We stayed in room 306 and the balcony opens onto a full sea view all at no extra cost!! The staff throughout the complex are wonderful,always happy and helpful in fact most of the staff have been there on the 5 previous years we have been there which shows what a great place it is. we will be back ...Well done again "la luna".

Room Tip: third floor rooms give you a better view of the sea.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redditch
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 August 2013

We stayed at La Luna hotel in May this year and were looking for a relaxing break. The position of La Luna is great, we had a fabulous sea view and our balcony was 10 mts from the beach area however the rooms were very very small, you have to walk sideways to get past the bed! The place was spotlessly clean and meals were taken in The Levante Park (a short walk of 50 mts or so ( don't know what would happens if its raining?) The food was the usual hotel fair and we always found something to suit. We would not use this hotel or area again simply because it was to quiet and was full of older people (average age 75 years?) so just was not for us. The pools areas get very cramped and the beds on the beach cost 4 euros each. The pool was too cold to use I only saw one person use it all the time we were there. The entertainment seemed very good.This is one of the places that the same people go to year after year. The town was lovely but you only need an hour to see the lot so I advise a visit not a stay. The staff were all very friendly except for the restaurant manager who was extremely morose. Definitely for the older person but not for us. Bare in mind that transit time from the airport was over an hour.

Room Tip: Always request a sea view.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nannyloulou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, England, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 July 2013

Date: July 2013
Party size: 2
Party age group: 40-46
Duration of stay: 7 nights

Having looked at a package for "La Luna's" parent hotel the "Levante" we decided to go with the La Luna making a considerable saving but we still got the use of all the facilities in the parent hotel. The room is adequate and has two single beds a robe dressing table with mirror flat screen tv mini fridge and an adequate sized bathroom with a hair dryer supplied the room is also AIR CONDITIONED . We stayed at room 306 which is a sea view front facing room(you can secure this room by email at time of booking) the hotel is on the small size but is very clean and serviced daily it is only 100yds from the parent hotels were we had breakfast and evening meal, we also got to use the pools and facilities of the two parent hotels but the lack of space poolside is always going to be an issue as the "no leaving towels on sun loungers" is flouted daily and is overlooked by the staff, the hotel caters for ONLY over 18s and this was reflected in the entertainment in the evening having read a lot of reviews about the la Luna I must we are very pleased with our stay and shall return the room is compact but we did not spend a lot of time in the room but I imagine some of the more aged travellers would not of found it very comfortable if they wanted to spend long periods in the room. The hotels parent hotels boast and indoor swimming pool but was NEVER open and seemed to be the case throughout the year. The hotel has a beach side snack bar that was excellent and handy.

My Tip: Ask for two room key cards(all will become apparent)

Room Tip: Email the travel firm at time of booking and request a sea view
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 July 2013

We have just returned from a week at La Luna. The hotel is very basic, it is an additional block for Levante and Levante Park. You access the pool, bars and restaurant at either the Levante or Levante Park. However the rooms are to a decent standard and are very clean, daily room service, unless you intend spending a great deal of time on your holiday sitting in your hotel room the La Luna will be more than adequate. Cala Bona is a lovely area, a little quiet, most bars close around midnight, but ideal for families and older couple's. Cala Millor is an easy walk along the beach and Porto Cristo and several small towns and villages in easy reach on the excellent bus service, I would strong advise using the local transport before booking on excursion trips, all the drivers spoke good english and every single person was more than happy to help.
In short a lovely area, very good hotel and we would have been disappointed to have paid a lot more to stay in Levante hotel instead of La Luna since you have all the same facilities.

Room Tip: Stay off the ground floor, however there are only two or three rooms on the ground floor.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JasonH70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONDON
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 September 2012

found staff really pleasant.food really good.entertainment ok..i think there could be a bit more variety.everynight was someone singing.on the down side feel there should b more space for .swimming pool area.found we were all on top of each other.could'nt move sun beds about.la luna rooms very small.had worst room.looking out on to the road.would of been better if we had a sea view.will not be going back to .cala bona.found other parts of marjorca.alot better.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LondonFatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnsley, United Kingdom
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 6 September 2012

Just back from 2 weeks at La Luna and although rooms are as clean as the Levante & Levante Park AND have free tea, coffee and buiscuits replenished daily, it is not the same as previous visits to Levante or Levante Park! Maybe because there is no reception area where guests can have a chat while waiting for meals etc.We also had what appeared to be an elephant in high heels in the room above (why do women not take their shoes off when they know people are below them?) where in the Levante the carpets make it quieter. Although we always had sunbeds when we wanted at Levante, due to new "yellow card" system, we will definately pay the extra for the Levante next time. However, if you like to be left alone and don't like a good natter this hotel would be perfect for you as Cala Bona is a great base for walking.

Room Tip: ask for top floor
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank carolew1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Luna Hotel

Property: La Luna Hotel
Address: Paseo Maritimo Cb 6, 07559 Cala Bona, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala Bona
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool
Hotel Style:
#6 Spa Hotel in Cala Bona
Hotel Class:2 star — La Luna Hotel 2*
Number of rooms: 21
Also Known As:
La Luna Hotel Cala Bona, Majorca

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