We just landed in Belfast last night and already are actively pursuing a return next year. We have never done that so that really says something. Here's a run down...
Location: this hotel is in the most beautiful location of cala bona; not overly touristy I'd say with no aggressive restaurant/bar touts, beautiful promenade with lots to see and do. The marina is beautiful.
Staff: the staff, all of them are simply outstanding. We were welcomed as we arrived off the bus, our bags were taken from us and when we left yesterday we were given a lovely personal send off by the staff. That is exceptional. Every member of staff always had a word for you from the maids to managers. Excellent practice. The entertainment team are so hard working; I really do not know where they get their energy from. 100% effort at all times. The kids club team were also very welcoming and sensitive. Special mention must go to victor, Nathan, kayla and lotty as well as grandad Gareth!
Kids club: the staff are fab and activities well managed although there was a certain degree of confusion at times around when things were happening. This needs better communicated. I feel a pack for the kids would be great outlining exactly what is happening for their age group over the duration and more importantly when. We were let down one day when a session we had planned for didn't happen. This upset our daughter and we had to diffuse. Mistakes can happen but needs tighter communication.
Rooms: we had a room with the biggest balcony in hotel. Whoop! The rooms are really beautifully and modernly appointed. Flat screen tv with cbeebies was a godsend. The kitchenette is pretty small but you'll manage fine. Two cooking rings, microwave and fridge with dishes, cutlery, saucepans and limited storage. It's fine really.
Pool: both the splash pools and main pools made our holiday. The former really helped monitor our three year old as not too deep so you weren't twitchy at every turn! Do not take this for granted. The main pool is massive.
Food: normally you hear people saying the food gets samey. It doesn't here. We had two weeks half board and there was amazing choice and standard of food at dinner for the duration. I must admit I was getting a little bit bored of breakfast after the time but this is not a criticism. If I was to do it again I'd book self catering and then add on the meals as some reviewers have already said. Don't be worrying about eating out. There are loads of restaurants in cala bona/millor and good supermarkets if you want to cook in. Drinks at splash pool bar are extortionate though. Two large cokes cost me over Seven euros. They were doing litre bottles of Pepsi at the bip supermarket for one euro!
Entertainment: my daughter simply loved the entertainment with thomson the dog and nightly dancing. The team work exceptionally hard. My only criticism would be that I think the foot could be taken off the pedal of this a bit and allow the kids just to free style at disco. It all felt a bit too directed at times although the elements of this were good. Didn't really see much of the adult night time entertainment but I hear it was just ok. The four tops I did see and thought they were great.
Thomson transfers: the poorest and most unacceptable element of the trip. When we arrived at airport we were directed towards an area with coaches. People are just herded onto coaches with a 75% surety that you are on the right one. Whatever happened to 'can I have your name place? ... Yes you are staying at the Bonaire... That is coach seven'. We were put onto a coach with exclusively older couples and were convinced at one point we were going the wrong way as we were heading to a family resort with a walking talking oversized canine ! Also no rep on the coach and its all down to the driver bless him who probably can't speak a word of English. Yesterday it took us two hours to get to the airport on coach! This was horrendous as we had a three year old in tow. It also created knock on stress in airport as we rushed to eat and board flight. Definitely taxi next time; wouldn't put my family through that hell again.
Overall we had an amazing holiday though. You will not be disappointed.
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- Also Known As:
- Protur Bonaire Aparthotel Hotel Cala Bona
- Protur Bonaire Aparthotel Cala Bona, Majorca