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Hotel Sur
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Reviews (808)
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All reviewsone starno air conceiling fanstar hotelpool areafamily run hotelnight portershower roomnext yearfront facinguntil midnightnoisy at nighthalf boardmini fridgecooked breakfastbalcony doorbed and breakfast
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657 - 662 of 808 reviews
Reviewed 15 June 2012

Just returned once again from another lovely holiday in the Sur, I just can't say enough good things about Aina, Lorenzo, Cati, Christian, Heather and all the rest of the staff, right down to the maids who service the rooms, they really are second to none, once you've experienced their level of welcome and service you will come back again and again (like we do)
The family are also working hard to upgrade and improve the rooms, we really enjoyed the minibar/fridge in our room it was really great to be able to have cold drinks on tap, the food as ever was very good, well cooked and fair choice, the only niggle is the breakfast coffee machine which is very slow, but we're on holiday after all we shouldn't be in a hurry anyway, and at the end of your holiday they always come out to see you on to your transfer coach too, a big thank you once again to the whole family :-)

Room Tip: Rooms at the front are cooler at night but very noisy, Rooms at the back are much quieter but hotter at night as the sun is on the back all afternoon.
  • Stayed: June 2012, travelled as a couple
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8  Thank G_Anderson_68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2012

My husband and I stayed in the hotel Sur in Cala Bona from the 15th to 29th May 2012 and we would like to than Aina, Lorenzo,all the staff and Christian in the bar for their warm welcome. The friendly atmosphere and the hospitality was amazing. The hotel was clean and the food was beautifully cooked. This may only be a one star family run hotel but it was far superior than a lot of three star that I have stayed in and we would certainly not hesitate to stay there again in fact we are looking forward to it.

Pauline McCabe

Room Tip: We had a room on the first floor overlooking the pool and tennis court. It was spacious and the balcony had the sun from 2.30pm until about 8pm.
  • Stayed: May 2012, travelled as a couple
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10  Thank Pauline1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2012

Thank you so much to everyone at the hotel Sur. The staff there are extremely friendly and helpful and although this property is only rated 1 star by some, i have no idea why!! The pool is clean, the rooms are clean, the bar is lively and the food is very good. Thank you for the special effort you made on tourist weekend as well. We'll be back September 2012!! see you then!!

Room Tip: the rooms at the back are away from the bar downstairs and overlook the pool and are a little quieter in the evenings.
  • Stayed: September 2011, travelled with friends
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10  Thank holiday_bandit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2012

I booked the hotel Sur direct with the hotel. When I arrived I was given a choice of rooms and choose one at the front of the hotel with a seaview. Room was basic but clean and spacious.
One drawback though was the bar across the road that had a singer (and I use that term loosely) on until midnight each night. It's very loud but fine if you are happy to stay up until midnight/1am and don't mind 'Sweet Caroline' and 'Hotel California' sang on repeat! Can't say I minded too much and it was fun to people watch from the balcony.
I stayed on a HB basis and paid about £90 for 9 nights (absolute bargain). The breakfasts were served in the hotel and were buffet style and adequate. Because the hotel was not very full the evening meals were served down the road in Hotel Cala Bona. (Excellent result).
The hotel had a nice, sunny pool arae and I often had this area completely to myself.
The hotel is in a convenient location with numerous bars/restaurants surrounding it.
Not a luxury hotel by any means, but clean, comfortable and very convenient.
Certainly wouldn't rule it out again.

  • Stayed: June 2011, travelled solo
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11  Thank Surfergirl01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2011

Having visited Cala Bona for many years, the locals have always indicated come in September, so we decided on the advice of those in the know, took the plunge to attend during Tourist week.
So do we book a package or late deals, neither suited our requirements for days or flight times so decided a do it yourself method may be fun.
Checked the Monarch website for flights from Manchester to Palma found good flight times and also pricing, next step was to book a Hotel, again having visited many of the Cala Bona Landmark Hotels, thought we would give the Hotel Sur the benefit of our custom, A one star hotel offering value for money, we knew at the time of booking no tv and no air conditioning so no suprises when you get there.

On arrival we both were greeted at reception and proceeded to check in, I enquired about car parking faciity, and agreed with the reception that the best place to park was a car park to the rear of the hotel on the rodway served by the Public Bus, so off I went to park the car, on returning the wife had been shown to her room complete with the cases.
Nice room overlooking the pool. A good start.
Helpful staff, clean and tidy bedrooms also the lift and dining room, the quality of the food could not be criticised by ouselves and there was a choice each time we arrived to take breakfast or the evening meal in the spacious dining room from the self service area. During our stay a Gala Dinner was laid on, excellent food, well presented with a glass of cava to start, well done Hotel Sur.
All in all a very nice experience from a one star hotel which offered that little bit extra, which is not found in corporate establishments, total customer satisfaction, a good point which makes the diffierence to your stay. So as we did not pay 3 or 4 star prices for the accomodation but experienced a friendly place to stay, which was clean with good food.
I am confident the owners will continue building on the customer satisfaction and investing in facility upgrades.

Room Tip: Given the option to change to a front room, but prefer to catch the evening sun so was happy with the room allocated overlooking the pool.
  • Stayed: September 2011, travelled as a couple
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12  Thank Grumpygrandad48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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