I got back from the Sur last night (6.10.12), having booked a holiday on the strength of reviews on here. It was a good decision.
OK, this hotel is not the Ritz. It's a bit old, and a bit tired - a bit like a comfy pair of shoes. But everything works, and is spotlessly clean. The rooms were serviced every day, except Mondays when the chamber-staff get a day off, and they do a really thorough job. In fact I heard a couple of guests voice my own thoughts when they wondered if the sheets were changed daily - certainly the sand that I always managed to trail into bed with me was invariably gone next evening, and the sheets always had a crisp, freshly changed feel.
My room, which I understand was pretty much standard (though I understand the family is starting to upgrade the rooms as a rolling programme), with wardrobe, dressing table, strongbox, fridge and two chairs. My room was a twin, though I had booked as a single (with no single supplement required!), with plenty of space. The balcony looked out over the pool, with two chairs and a table.
The bathroom was beautifully clean, with WC, wash hand basin and bath with shower over. To be honest, the bath was far too short for anyone over about 10 years old to bathe in, but I think most grown-ups shower anyway, don't they?
As I understand it, all the front-line staff are family members, and nothing is too much trouble for any of them. They were always ready with help, advice, or directions and, if they didn't know the answer, were always quick to Google it! There was one idiot guest who managed to lock his key in his room every day (sometimes twice!) but, despite this, the staff were very patient and good-humoured with me about it, and often had the spare key out when they saw me coming.
Any problems were dealt with very promptly. For example, when I arrived I noticed the rubberised floor of the lift was becoming worn and a bit wrinkled (this is something that is bound to happen to lift flooring regularly). This was no great problem, but few days later I saw the wrinkle had torn, and become a trip hazard. I mentioned it to one of the staff on my way out after breakfast, and by dinner-time the whole base of the lift had been replaced.
Meals were pretty much standard buffet fare, and not really to my taste, but many of the other guests were happy enough, so I guess it comes down to personal taste, but I think when I go next time (and I will), I'll opt for B&B, or even room only, so I can explore the other options available locally.
There is a small gym available, though I didn't see anyone use it (certainly not me), a lounge with a good selection of books, free wi-fi in the lobby and bar (bring your own laptop though) and the entertainment alternates day by day with the hotel across the road. The guy from Preston was especially good!
The entertainment all takes place at the front of the hotel, which makes the front-facing rooms pretty noisy, but while I was there it was all quiet soon after midnight, so it’s not unbearable. The rear facing room (facing he pool), get pretty hot, but sleeping with the balcony door open (maybe this wouldn’t work high-season) meant I didn’t need a fan
The pool is a quite small, though a good depth, with a separate kiddy-pool, though the sea was a lot warmer.
The local beach is about 1-2 minutes’ walk away. It's quite small and rocky, with a bigger sandier beach about 15 minutes’ walk away at Cala Millor.
There is a luggage room, and a shower room available for guests to use after they have checked out (check-out time 1200), and when I was there we were offered to option of keeping our rooms, for a very small fee, till 1500 or even 1800. I don't know if this option would be available in high season though.
I travel a lot for work, and have paid far, far more, and got far, far less, than the excellent quality, cleanliness and service I got at the Sur.
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- Also Known As:
- Sur Hotel Cala Bona
- Sur Cala Bona
- Hotel Sur Cala Bona, Majorca