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“Hotel Sur 3rd Visit”
Review of Hotel Sur

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Hotel Sur
Ranked #12 of 19 Hotels in Cala Bona
Certificate of Excellence
Chester, United Kingdom
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Hotel Sur 3rd Visit”
Reviewed 17 October 2013

I have read the reviews of people visiting this year, the majority of people have enjoyed staying at the Hotel Sur like us . For those that didn't I suggest they read what it says on the tin, it tells you no air conditioning, rooms service not available Mondays and that it is only one star.
It may only be officially rated as one star but the staff/family go out of their way to give you the customer the 5 star treatment.

We enjoy staying there also , such a warm welcome from all the staff, hence the return visits in September.
It is an ideal base for your staycation. Cala Millor is a comfortable stroll away and La Estacion Cafeteria is a good place to enjoy a typical Spanish Tapas Meal, Enjoy a Domingo (Sunday) day amongst the Local Spanish families who frequent this excellent bar. Or Just pop past the Cala Bona Hotel to Café Norai next door to the Rope and Anchor for an excellent cup of coffee or Pamboli (Majorcan Bread) with Serrano Ham and Spanish cheese. There are also plenty of places to accommodate the British food preferences if that is your choice. Your in Spain, let the taste buds have a holiday as well, enjoy what they have to offer, you will surprised how the simple things taste so good.

Room Tip: Read the Brochure or visit the Hotel Sur website before you go; Google Map and Street view as well...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Grumpygrandad48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (322)
Date | Rating
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  • English first
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  • Spanish first
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 October 2013

Good hotel in a central location bathroom needs updating bad stain in bath needs re-
enamelling .Really enjoyed the food no complaints about clearing own table never saw anyone that did complain your in a 1 star remember paying 1 star prices employ more dining room staff and the price will go up.
Pool area lovely grandchildren loved it would stay here again.

Stayed August 2013, travelled with family
Helpful?
3 Thank kev1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tadcaster, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 October 2013

Have just returned after a week staying at this lovely hotel in the centre of Cala Bona. We should not have been staying there and did not book but ended up there and how pleased we were with it. I read some reviews and it was with some trepidation that I entered the hotel It is only small but what a warm welcome we received. The room had a balcony overlooking the main street but as it is not a busy resort at this time of year it was no problem. The bathroom was very small and the door had some holes in it but as we did not spend long in the bathroom we overlooked it. How they kept us supplied with constant hot water amazed me.
The dining room was lovely and the food was good. perhaps my only complaints are that it was laid out back to front so that people were running backwards and forwards for things and the salad bar on an evening could have been more adventurous but the rest of the food was good, plentiful and hot. I unlike most of the guests there, did not clear my own pots away and nothing was ever said. who started this ridiculous idea in the first place? I go away to be waited on.
The only member of staff that I found to be rude at times was the night man who just wanted to be left to go to sleep.
All in all would recommend as a cheap place to stay which provides more than value for money.

Room Tip: If you go to bed early ask for a room at the back of hotel.
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Thesmiths1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 11 October 2013

Stayed at the Hotel Sur from 28th.September to 8th October 2013.
Hotel was kept clean to a good standard with only one cleaning rest day (Monday) which is ok as we had clean towels every day so one day off was not a problem.
The room we had 105 was overlooking the swimming pool and on a low floor which is what we asked for. The room consisted of one settee and 2 single beds and also had a mini fridge which we thought did not work but it just needed defrosting and was ok rest of holiday.
The Bathroom was a reasonable size and kept clean but the bath itself is in a badly stained state and needs replacing, although we only used the shower so did not complain. The water was always hot so no problem there.
THE WEATHER WAS VERY HOT EXCEPTIONAL FOR OCTOBER SO AIR CONDITIONING WOULD HAVE BEEN WELCOME BUT NO ROOMS ARE FITTED WITH IT
The staff are excellent and cater for your every need should you ask for it.
The dining room took us by surprise as you have to clear your table when finished but if it keeps costs down then no problem. The food was always hot and kept topped up.
The entertainment was good but very loud especially the rock band who we thought was cancelled because of the football so we went to bed only to be woken by the heavy rock sound.
The only problem was the elderly guest's who seemed to come alive in the late & early hours causing mayhem with screaming, shouting and even fighting one night. They scraped the furniture on the floors and made loud noises well into the early hours. We did not get one good night's sleep the whole nine days. They had no manners in the dining room and just pushed and shoved their way to get at the food. I have had quieter holiday when I booked an 18 to 30 holiday by mistake. Give me the younger guests anytime.

Room Tip: poolside rooms are a bit quieter and get the sun later in the afternoon street rooms are much noisi...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west lothian
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 October 2013

Just returned from a 1 week stay at Hotel Sur , Cleanliness in hotel is off a very high standard , Rooms are a bit compact but nice and clean , toilet small and could be doing with updating but clean and useable , We were half board and had no complaints with the food offered ,Plenty of choice at both breakfast and dinner , Hotel excelled with a Gala Dinner at end of Tourist week [Sunday 29/Sept ] Staff are very nice, very helpful and happy
Would we recommend - YES
Would we return - Yes - not for main holiday of year but a cheap week away before holiday season finishes

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank rosscl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 3 October 2013

We stayed at the Sur again this September and loved it. Every year there are a few changes - this year they had a new chef and the choice and quality of food was very good. Even though this is only a 1 star hotel, a few people were moaning about the odd meal - I can't honestly think why. Every meal we had was lovely
There is still no air conditioning so if its very warm you will need to hire a fan (2 euros per night) although we didn't need one this time
The residents of the Sur and the Moreyo (the hotel over the road) tend to party until the early hours and although there is no music after midnight the rooms at the front will be noisy. It never bothered us, we just had a drink on the balcony and then went to bed, but be aware.
All the usual staff were there and they are very helpful and friendly, it's a family concern and it shows, a good atmosphere allround.
The hotel is in a perfect position in a lovely resort. We will be booking for next September again. Its a great hotel, clean friendly and fantastic value

Room Tip: Rooms at the front noisier but cooler - rooms at the back quieter but warmer!!!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bigsimmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eastkilbride
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 October 2013

I spent a 3 night break at this hotel in August and thoroughly enjoyed my holiday . The hotel was basic but clean and the room was well furnished with a fridge. My only complaint would be that the bathroom needed a complete renovation. We hired a fan which I recommend as it was very hot in August. We only had breakfast in the hotel which was fine. The hotels location is excellent and only a short stroll to restaurants and nightlife. The hotel also had a very good group playing in their lounge one evening. I would go back to this hotel only for a short break of 3 or 4 nights and I would recommend it if your looking for a budget break.

Room Tip: Rooms at back get more hours of sun so hire a fan at a small cost.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank glenfeshie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sur

Property: Hotel Sur
Address: Paseo Maritimo 25, 07559 Cala Bona, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala Bona
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#9 Romantic Hotel in Cala Bona
#14 Family Hotel in Cala Bona
Price Range (Based on Average Rates): £
Hotel Class:1 star — Hotel Sur 1*
Number of rooms: 102
Reservation Options:
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Also Known As:
Sur Hotel Cala Bona
Sur Cala Bona
Hotel Sur Cala Bona, Majorca

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