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“It is what it is......”
3 of 5 bubbles Review of Hotel Sur

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Hotel Sur
Ranked #13 of 20 Hotels in Cala Bona
Certificate of Excellence
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“It is what it is......”
3 of 5 bubbles Reviewed 16 July 2014 via mobile

Returned from 1 week stay on 12th July. Had read reviews,so knew what to expect. We stayed bed and breakfast. Food was ok, apart from EVERYTHING is deep fried(bacon etc) and swimming in grease. Mainly stuck to toast and pastries. Room was basic, but hard working maid kept it spotlessly clean. No A/C so hired a fan, but was so hot it didn't make much difference. Kept balcony doors open all night. Is VERY noisy at the front, but we had read that before going, so had earplugs which solved the problem! Hotel IS in a great location though. Would I go again??? Probably not.

Stayed July 2014, travelled with family
Helpful?
3 Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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703 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (315)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Durham, United Kingdom
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Just returned from 3 great nights in Cala Bona and this great little Hotel, Clean, Great Staff, Good Entertainment, we booked half board, breakfasts are very good, evening meals are ok, and great value for money, I Don't know how they do it for the price, good old fashioned service from a family run business who care. We would not of normally looked at a one star Hotel, but the Travel Agent suggested it and after reading several pages of Trip advisor feed back and not finding one adverse comment which is a feat in its self, (try it) as normally every Hotel has adverse comments within several pages, we decided to try it, especially as we were only there for 3 nights and how pleased we did, so much so that we have just booked again for October.We had a room with a balcony which overlooked the pool, room a little dated but clean and we were very happy with it, plenty of hot water & nice shower, We have honestly stopped in 3 & 4 star Hotels where we were not happy with our rooms and have up graded at extra cost, and with much poorer entertainment than this Hotel put on, and no hustle and bustle at meal times from over crowded dining rooms was also a bonus. We have only booked B+B next time as there are many reasonably priced eateries in Cala Bona where its nice to take in the ambiance , Hotel is minutes from the main resort area,it could not be better and really looking forward to returning, It's one star is an injustice.

Room Tip: Only had room at rear of Hotel with a nice balcony which over looked the pool,I could imagine that r...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank mosspool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Just arrived back from the Hotel Sur after going away for a long weekend with a mix of friends - we are Four Fussy Females age ranges from late 30's to 60 and we were really very pleasantly surprised. The staff are accommodating and the hotel has everything you need. Close to the harbour and beach, close to a Spar shop and has a bar beneath which has entertainment on a few nights and is always buzzing (although music ends at midnight so the rooms are quiet). We didn't have the evening meal but the breakfast was really very good with a lot of choice - buffet style and you clean your own mess away. The pool is clean with a nice man serving drinks, ice creams etc. all day. The only downside is that the pool has very little shallow end, although it has a kiddies pool section. Probably not an ideal hotel for people with very small children. The rooms are again very clean although basic with a mini fridge and balcony in the room. You can hire kettles, fans etc. for a reasonable price. The hotel also has a gym, lovely comfortable lounge, tennis court, wifi accessible in the foyer and bar, library, small playground, table tennis, air hockey table and pool table. There is also a shower room and luggage lock for those who have a late airport pick-up. This is also a predominantly British hotel - which was good for watching the World Cup in the bar with English commentary. For a one star hotel I was very, very impressed and would urge others not to be put off. A room tip - if you don't like the sun try asking for a front facing room as the sun is on the back of the hotel all afternoon making the rooms very hot.

Room Tip: Rooms at the front of the hotel have a little first thing in the morning - those at the back have fu...
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Laney1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Street, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Clean ,comfortable hotel. Staff very friendly and will do all they can to help you.on the down side,No air conditioning no tea or coffee making facilities in rooms and no TV.hotel will hire you a fan for 14 euros a week.pool must be very crowded when the kids are off school as was very full on our visit with air beds and rubber rings. Don't understand why a hotel that caters mainly for English holidaymakers cooks streaky bacon the Spanish way dripping in oil. One day we even had black pudding, but it was like charcoal! Overall had a good time and the food was ok ! Local beaches not too good rocky underfoot and tons of seaweed on the tideline,need to walk into cala millor to find sandy beach without seaweed on the shoreline. Hotel entertainment finishes at midnight but bars stay open till 2ish.

Room Tip: Rooms at front noisy if you want to go to bed early overlooking street.rooms at rear smaller overloo...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Owen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

I have stayed at the Sur on a number of occasions and have always been made very welcome, the rooms and the hotel are immaculately clean and the staff bend over backwards to make your holiday one to remember, the bar is well stocked and the staff seem to cope no matter how busy they are plus I always get a very warm welcome from the staff who have been the same for the last few years, its more like going home than going on holiday, its hard to believe its only a 1 star hotel but the service provided it deserves to have a much higher rating.
Its a big big thank you to Aiona and her hard working team.
Richard

Room Tip: A place not to miss
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  • Stayed June 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
3 Thank RICHARD M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falkirk, United Kingdom
Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

Just back from having a long weekend at the sur. we were room only but very clean, comfortable beds and the staff were lovely. Very short walk to the harbour and although our room was the first floor and we faced the street there was not a lot of street noise after 2230. No air con but you can hire a fan. The pool area is very clean and plenty of beds. We'll worth a visit. Basic but good value.

Room Tip: Rooms facing pool have sunshine in the afternoon.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank susanmferguson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

Just back today after 10 days at the Hotel Sur. Had a fantastic time in this hotel, spotlessly clean throughout, happy friendly staff - nothing is ever too much trouble. Great food, a wonderful pool and pool bar. Great bar with extremely reasonably priced drinks and snacks. There really is nothing negative I can say. I can thoroughly recommend this hotel to anyone

Room Tip: Quieter rooms at back overlooking pool, some noise at front from coaches dropping off and picking up
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
6 Thank Jaylo45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sur

Property: Hotel Sur
Address: Paseo Maritimo 25, 07559 Cala Bona, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala Bona
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#2 Best Value Hotel in Cala Bona
#9 Romantic Hotel in Cala Bona
#14 Family Hotel in Cala Bona
Price Range (Based on Average Rates): £
Hotel Class:1 star — Hotel Sur 1*
Number of rooms: 102
Reservation Options:
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Also Known As:
Sur Hotel Cala Bona
Sur Cala Bona
Hotel Sur Cala Bona, Majorca

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