Due to overbooking at the Hotel we were supposedly booked into we were told we would be staying here for two nights. We had a room which was below ground level, dark and dingy. "The Dungeon." There were only two bedside lights and the shutters and curtains were closed. When we opened them our outside "balcony" was below ground level and the area was covered in bicycles and bits where they were being repaired. There were families standing about waiting for bicycles being prepared for them. We closed the shutters and curtains for some privacy. The outside door from this area was fastened with a small flimsy sliding bolt.The outside area was also overshadowed on three side by the buidings around it and sunlight couldn't penetrate.
We had booked three rooms and none of those we were offered here were suitable or safe for children. The other two were only accessable by two flights of steep narrow steps, one with no handrail and the other too narrow for easy access with suitcases.
We immediately returned to our original Hotel and told them we were refusing to stay there.
After long discussions we had to sleep there for one night and then move.
We would refuse to ever go back to this Hotel under any circumstances and are in the process of making a complaint to Thomas Cooks.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Traveltool, S.L.U., Hotels.com, LoveHolidays, Travel Republic (UK), TripOnline SA, Cancelon and Evoline ltd so you can book your Palia Dolce Farniente reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Palia Dolce Farniente Hotel Cala d`Or
- Palia Dolce Farniente Cala D'Or, Majorca