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“Truly 5* experience ” 5 of 5 bubbles
Review of Melia Cala d'Or Boutique Hotel

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Melia Cala d'Or Boutique Hotel
Ranked #7 of 47 Hotels in Cala d'Or
Certificate of Excellence
GreenLeadersGold level
Derby
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Truly 5* experience ”
5 of 5 bubbles Reviewed 12 August 2014 via mobile

Just returned from a 10 day stay at the Melia. This was our third visit and I have to say that the hotel just gets better. The staff are very friendly and helpful. We stayed half board, the buffet breakfast was superb with lots of choice and the evening meal was excellent with first class service. So much better than any of the restaurants in town. Highly recommended.

Thank you to all the staff for making our stay so enjoyable.

Stayed August 2014
Helpful?
5 Thank Johnbale70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
b_rbarameli_cdm, Director de Relaciones Públicas at Melia Cala d'Or Boutique Hotel, responded to this review, 18 August 2014
Dear Johnbale70,
Thank you so much for letting us know your opinion through Trip Advisor web site. Your opinion is very much appreciated and very important and helpful for other future guests in our hotel.
We look forward to hearing from you very soon.
Kindest regards,
Bàrbara Mora
GEX Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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466 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Lancashire
Level Contributor
68 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed 6 August 2014

Having requested adjoining rooms when booking 6 months in advance, I did not get them. When questioned why I was told that they ignored such requests. Not ideal when the 2nd room is for children! One of the rooms I was allocated had an air-con issue in that when it was switched on, it emitted a foul smell. The hotel were aware of the problem ahead of our complaint so why allocate the room and not fix the problem? When we asked for a different room, we were told first impossible then given a superior suite to the one we had booked but this was on the opposite side of the complex so even further away from the children. Reception told us that if we had that room for one night (our first) they would be able to allocate a different room back in the block where our second room was the following day. When we went to reception the following day, a different member of staff told us "no way" you cannot move rooms. After some complaint they relented and gave us a different room as requested.

Aside from this problem, the hotel is well situated and close to everything that Cala Dor has to offer. The hotel advertises itself as "boutique" but isn't. The only thing boutique about it is the tiny reception desk. The rooms are dark and the furniture whilst attractive is also very dark and the drawers were rendered unusable because of the musty smell. There is very little wardrobe space as well. The bed was comfortable. The breakfast offering was excellent but lunch was hit and miss as to whether you got a table because there is so little room available.

The outdoor pool area was very nice and well maintained and all of the staff polite and attentive.

Ignoring the initial room issue I still would not return to the hotel however and it definitely is not a "true" 5 star.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
9 Thank SpikeyMikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
b_rbarameli_cdm, Director de Relaciones Públicas at Melia Cala d'Or Boutique Hotel, responded to this review, 11 August 2014
Dear Spikey Mikey,

Thank you very much for writing at the Trip Advisor web site letting other guest know how your experience was. We feel sorry to hear that your stay has not been as pleasant as you wished.
For your information, your comments have been taken very much into consideration and we will do all our best to offer the best quality in all our services. Sorry if this time we haven't fulfilled your expectations.
We do hope to be able to greet you again in our hotel if you have the chance to visit Mallorca again in the future.
Best wishes,
Bàrbara
GEX Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yuhzno Sakhalin
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Having stayed in this lovely hotel a couple of years ago and enjoyed a quiet peaceful holiday I was looking forward to returning with my two grown up daughters but unfortunately not quite as peaceful this time.
The Hotel staff are all very welcoming and friendly, especially the restaurant team, accommodation standards remain very high and hotel is spotless.
I would chose this type of small boutique hotel to chill out and recharge my batteries but this time there were lots of noisy children which made the pool area seem quite hectic and not at all relaxing.
Perhaps it would be an idea for the Hotel Management to enforce a rule of nappies on young children in the pool and then we would`t have to avoid the floating poo which actually happened at least three times in the space of our 10 days there.
I will return but perhaps out with school holiday time

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
b_rbarameli_cdm, Director de Relaciones Públicas at Melia Cala d'Or Boutique Hotel, responded to this review, 11 August 2014
Dear John G,
Thanks for leaving your comments about our hotel after your holiday here, at the Meliá Cala d'Or.
We feel disappointed to hear that our hotel has not been entertaining for you and your family. It is true that our hotel is popular for its relaxing and peaceful environment but of course, depending on the season, we have more children so that other little guests can play with.

We thank you again for your comments and we hope to be able to welcome you again, if you decide to come back.
Many thanks and best wishes,
Bárbara
GEX Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palma De Mallorca
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

This was our 4th visit and the hotel was a good as ever. A real jewel in the crown of Cala D'or. No complaints, just great food coupled with fabulous service. Nothing is too much for the dedicated staff which we see year after year. The hotel is exceptionally clean throughout and has not deteriorated at all in the years during which we have visited.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
4 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
b_rbarameli_cdm, Director de Relaciones Públicas at Melia Cala d'Or Boutique Hotel, responded to this review, 11 August 2014
Dear John K,

Thank you very much for choosing again our hotel for your holidays and for writing at this web site.
We fell very happy to know that your experience in our hotel has been so good because we all work with one aim, your satisfaction.
We hope to greet you again in the future.
Best regards,
Bárbara
GEX Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton Mearns, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

What a fantastic hotel! The whole experience staying at the Melia Cala D'Or is superb. If you like personal service, outstanding food, luxurious rooms and a holiday to remember - this hotel is definitely for you.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
5 Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
b_rbarameli_cdm, Director de Relaciones Públicas at Melia Cala d'Or Boutique Hotel, responded to this review, 8 August 2014
Dear Anne C,

Thank you very much for this fantastic comment on the Trip Advisor web site!
We are very happy to read it, because our main objective is your satisfaction.
We sincerely hope to see you again if you have the chance to come back to Mallorca in the future.
Our best wishes,
Bàrbara mora
GEX Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palma De Mallorca
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

Returned home wishing we were back at the Melia Hotel Cala Dor. All was well. well done to all the staff for your attention and customer service skills that we were shown during our visit in july . Thank you to all for making our stay with you enjoyable and relaxing

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
2 Thank Martin Patrick ... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
b_rbarameli_cdm, Director de Relaciones Públicas at Melia Cala d'Or Boutique Hotel, responded to this review, 8 August 2014
Dear Martin Patrick...P,

Thank you very much for letting us know how your experience at our hotel was. We are glad to hear that you enjoyed your holiday and we all hope to greet you again in the future.
Best wishes,
Bàrbara Mora
GEX Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sutton
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

We booked a last minute stay of 3 nights at this hotel in late June. It is a haven of peace in the resort which is Cala D'Or which we did not care for. The hotel is beautifully kept, especially the extensive (for the resort) grounds which surround the spacious, clean pool. The staff were all very helpful and attentive and the hotel kept spotlessly clean. Our room was not the most expensive, but was spacious. The balcony also. Breakfast choice very good and waiting staff very attentive. Our one complaint was the portions of food. We ate lunch by the pool once. Very small portions. One of us had Carbonara which comprised a plate of spaghetti with four small clams in shells , nothing else. We also hd dinner there one night and the same person had wild boar. A piece of meat approx 2in by 4in (max), a smear of sauce and ONE tiny carrot which had been barely cooked. We were so hungry at the end that we ordered cheese - I think not a traditional Spanish thing to do as we were presented with a huge amount of cheese. The food was not badly prepared, but the portions were mean beyond belief and quite expensive too. Something needs to be done about this. There was some distant noise from entertainment at a large complex down the road, but it stopped by midnight so did not cause a problem for us.

Room Tip: Some of the rooms in different blocks were probably larger and had large terraces, or balconies, but...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank p g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
b_rbarameli_cdm, Director de Relaciones Públicas at Melia Cala d'Or Boutique Hotel, responded to this review, 8 August 2014
Dear p g sutton,

We are glad to hear such a nice review about our hotel.
Thank you very much for choosing our hotel on your last holidays and we sincerely hope to be able to greet you in the future.
Our best wishes,
Bàrbara Mora
GEX Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Cala d'Or Boutique Hotel

Property: Melia Cala d'Or Boutique Hotel
Address: Portinatx 16-18, 07660 Cala d'Or, Majorca, Spain (Formerly Melia Cala D'Or)
Phone Number:
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cala d'Or
#1 Green Hotel in Cala d'Or
#3 Romantic Hotel in Cala d'Or
#5 Luxury Hotel in Cala d'Or
#8 Family Hotel in Cala d'Or
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Melia Cala d'Or Boutique Hotel 5*
Number of rooms: 49
Official Description (provided by the hotel):
Meliá Cala D’Or Boutique Hotel is located in a beautiful Mediterranean garden, just 200metres from Cala Gran and 250meters from the city center Cala D'Or, offering the most relaxed and peaceful environment. The rooms decorated in the typical Majorcan style, surrounded by gardens. Fully-equipped bathrooms with hydromassage-tub. Discover superb fine dining at our hotel, serving a wide range of daily menus. Enjoy our Pool with hydromassage and children´s pool with playground area. Experience the SPA with fitness center, sauna, steam bath an on request massages. Como to visit us... ... more   less 
Reservation Options:
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Also Known As:
Melia Cala d`Or Hotel Cala d`Or
Cala d Or Melia
Melia Cala D'Or Boutique Hotel Majorca

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