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“Ok hotel”

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Sol Cala d'Or Apartamentos
Ranked #12 of 46 Hotels in Cala d'Or
Certificate of Excellence
GreenLeadersSilver level
Liverpool, United Kingdom
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Ok hotel”
Reviewed 11 July 2014

Came here for a week in july, the room we booked was a studio so we knew that it wouldnt be the ritz. We arrived and were puzzled at the layout of the room, there was a table placed right in the middle of the room so it made it look tiny. After a bit of rearrangement it looked alot better. The room had everything you needed with all the kitchen equiupment etc.

The one thing i found was the room did not have a wardrobe, the place to put your clothes in was just a cuboard with the boiler and safe in. No draws at all so the clothes had to be put on the floor of the cuboard which was a bit grim.

The pool area and bar was great, nice drinks and food and really cheap. Pool was massive however its a family hotel so expected getting splashed by 5 years olds constanlty.

Probably wouldnt stay here again however overall was happy with the stay

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, 15 July 2014
Dear Daniel H,

Thank you very much for let us know your opinion about our Sol Cala d'Or Apartments . Your opinion is very important for us to improve all our services and make sure that our customers have a pleasant stay with us.

Thank you again for choosing our hotel for your holidays.

Kind Regards.

Ana Matos
E-Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (224)
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English first
Leamington Spa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2014 via mobile

This was our first family holiday with our 14 month old daughter and we were not disappointed. Upon arrival, we were greeted by very friendly reception staff. The room was fantastic with a view of the pool. The apartments are in a great location, only a short walk to the beach and cala d'or center with lots of bars and restaurants. We would definitely stay here again!

Stayed June 2014
Helpful?
3 Thank animal_drummer99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, 3 August 2014
Hello animal_drummer99!

Thank you very much for your nice comments and thank you for choosing our Sol Cala d'Or apartments for your holidays. We are so glad to hear that you enjoyed your holiday , it would be really nice to see you again between us soon!.

Best wishes

Ana Matos
E- Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 July 2014

Me and my boyfriend stayed here for a week in June 2014 and decided to go all inclusive, the positives of our experience were:

- We arrived at 4am and the hotel had prepared a meal for us to microwave when we arrived
- The room was clean and was better than it looks in photos
- Towels/ sheets changed everyday
- Big swimming pool which was never crowded
- The local beach was amazing
- Perfect location for bars and restaurants
- The price of eating out was very reasonable
- We visited the waterpark in El Arenal which was really good
- Cala Mondrago is only 15 mins away and was worth a visit

And the negatives....
- Transfer from the airport took 2 1/2 hours by bus
- The food was disgusting and so we ate out every day and night
- Only 14/81 drinks were free with all inclusive, the rest you had to pay for
- The hotel had no entertainment
- Reception staff didn't seem to know anything about the area
- Not much to do in the area apart from go to the beach/ pool
- Buses run every couple of hours to take you out of the area
- No buses go directly to the waterpark in El Arenal so bus and taxis took 1 1/2 hours

Overall it is perfect if you are happy to just relax on the beach or by the pool but we were looking for a place with things to do being a young couple on our first holiday. I wouldn't recommend all inclusive and I am not a fussy eater- the choice was good but the food was awful. It is hard to leave the area because you don't really want to spend hours on the bus so be prepared for this if you want to leave. I should've researched more before going so I didn't have to rely on the hotel staff who were not helpful.

I wouldn't go back

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Danielle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, 3 August 2014
Dear Danielle M,

We wanted to thank you for taking the time to let us know your opinion about our hotel, which is very important for us. We apologize if the All inclusive service did not meet your expectations, we do really try our best to guarantee that all our customers likings are satisfying and we will continues working on it. We have taken good note about all the positives and negatives remarks, giving us the chance to make improvements and offer the best service to all our customers.

we look forward to seeing you again in our Sol Cala d'Or Apartments.

Kind Regards,

Ana Matos
E-Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Russia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2014

We bought this hotel on the cheap and were pleasantly surprised to have such good services for that money. I had doubted before booking about all inclusive system as in many last year feedback i read it was not very good. But it was. We did like the food very much. There was always meat and fish at lunch and dinner, The meat was always VERY tasty - soft (pork, turkey more often than chicken, veal and lamb). The fish was delicious too - often tuna, salmon and kinds of white fish. I was happy to see a wide choice of drinks in the bar for free. Those for money cost half the price for All Inclusive tourists. Sangria was superb! The waiters did a great job cleaning the tables very quickly. I also liked the part of the restaurant in front of the hotel. It's nice to eat and watch people pass by. As for the minuses of the restaurant - breakfasts are always the same. The milk in the jug at breakfasts was sour three times during our 18 fays stay.My son always ate cornflakes and found it. We told the waiter and the the fresh milk was brought immediately with lots of appologies. So it was not much of a problem. The bar counter was kind of sticky a couple of times.
The territory is very green and nice. The pool is big and warm. The room is nice and big enough with lots of kitchen equippment. Though we never used it. The cleaners is a sore subject of this hotel. They started with throwing away our big plastic bag with medicines for my two kids and us, our cremes and lotions. I admit though that it might partially be my fault. You see, there are too few drawers in the hotel rooms and I had trouble finding place for all our things. So I found lots of place in the kitchen area under the sink and the counter in the lower cupboard and put the white plastic bag with medicines there. The cleaner thought it was garbage (because there was a garbage bin in that cupboard too)and three it away. But she had to check it first. It didn't look like garbage! At reception they didn't help and said they were sorry but couldn't do anything. Then the cleaners don't come once in two days as they should - rather once in three days. They came in the afternoon when our baby boy was sleeping and it is very hard to make them come in the morning. The quality of cleaning is poor though I never pay attention to it at all.
The hotel is located well near the beach but it is not in a quiet place. We slept well as were tired every day. But you must be ready if you go to this hotel that until midnight there is hardly a quiet corner there. The nearest beach Cala Gran is beautiful but VERY crowded. We seldom went there because it's hard to find a place there. There are many better beaches on the island. The town Cala Dor is a wonderful idylic place - white houses all around!
Most of all in the hotel we like Helena, the entertainer. She did a great job playing with the kids. She is very tactful and considerate - always makes sure that every child is having a good time, wins at least once... She also does her best to involve adults into contests. We were pleased to hear Helena try to speak Russian to us. She studies Russian on her own every day. We also liked talking with her, she was always willing to answer our questions about Spain. All in all we spent an awesome time. Thank you Sol Cala Dor Apartamentos.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Russmurka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, 29 July 2014
Dear Russmurka,

We would like to thank you for letting us know your experience in our Sol Cala d'Or Apartments. We feel very happy to hear that you had a wonderful vacation with us, and about the restaurant comments we will take them very much into cosideration to improve on these aspects. I will also forward your comments to Helena!.
Many thanks and best wishes!

Ana Matos
E-Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 July 2014

My husband and I spent 1 week all inclusive from the 22nd June 2014. We enjoyed it so much that we have booked to go back again at the end of September. The staff were very hard working, polite and friendly. The service was excellent. Our apartment was spotless clean, towels could have maybe been changed a little more often. The restaurant was quite small but was never overly busy as there was a good time span of when you could eat. The food was to a very good standard. The location of the apartments was excellent, everything was on your doorstep. There were lots of lovely restaurants and bars further up in the Town which we may try next time. The beach was a five minute walk away. Ideal. We took a short walk to Esmeralda beach which was very nice. We also walked through the Town to the Marina. We had a very relaxing holiday and would have no hesitation in recommending sol cala d'or apartments. Hopefully we will enjoy it as much in September.

Room Tip: I would recommend you ask for a pool view although some rooms were obstructed with trees etc.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JintyL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, 6 July 2014
Dear JintyL,

It is really nice to receive your nice comments about our hotel, staff and services during your last stay in our Sol Cala d'Or Apartments,I realize that the towels provided were not enough, please do not hesitate to ask at the reception desk all the towels you may need, and we take good note of your comment to improve in this aspect for the future.

We are all looking forward to welcome you again next September!

Kind regards

Ana Matos
E-Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
south yorks
Level 4 Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 July 2014

We recently stopped at this hotel for one week. The rooms were clean, towels changed twice and bedding once during our stay which is very acceptable. The cleaning staff were very friendly. We never eat in on our holidays, but the self catering kitchen equipment was very limited. We were on the ground level on the main road which was very busy and there was a very noisy grate which when traffic went over was quite disturbing. The reception staff also mentioned on two occasions never to leave anything on your table outside, or leave your doors open when you were in shower etc. in other words be very security conscious, I think they were right in telling you this as anyone can walk through and on several occasions saw a very dodgy character always looking into rooms if the doors were open, this sometimes felt intimidating and I think this should be made so that only guests can access this area.overall we had a nice stay and I would probably visit again, very accessible to all amenities.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank BOBSouthYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, 6 July 2014
Dear BOB SouthYorks,

Thank you very much for letting us know your opinion about your holiday experience, we feel very happy to know that you had a enjoyable stay in our Sol Cala d'Or Apartments and we will take your comments very much into consideration for our further improvements,
We all hope to be able to welcome you again.

Kind regards

Ana Matos
E-Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2014

We returned to the Sol Cala Do'r in May - this is our 3rd stay at this hotel/apartments and yet again we were not disappointed with the service we received.
We were in a duplex apartment and all rooms were cleaned almost daily with clean towels provided every other day.
We had a lovely surprise the morning after we arrived with a very nice welcome back note and a variety of sweets, crisps and dried fruit.

Thank you to Antonia and all staff for their friendliness throughout our 12 night stay.

We are hoping to return in September 2014 but will definitely return May 2015

Regards
John Henderson & Joy Hodgson

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, 6 July 2014
Dear Joy H,

it is really pleasant for us to know that you keep returning to our Sol Cala d'Or Apartments for 3rd time and we are very happy to know that again you did enjoy your holiday with us. We all hope to welcome you again next year and we all remain at your disposal in anything you may need.

Best wishes

Ana Matos
E - Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Cala d'Or Apartamentos

Property: Sol Cala d'Or Apartamentos
Address: Els Revells, s/n, 07660 Cala d'Or, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#2 Green Hotel in Cala d'Or
#10 On the Beach Hotel in Cala d'Or
#14 Romantic Hotel in Cala d'Or
#22 Family Hotel in Cala d'Or
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sol Cala d'Or Apartamentos 3*
Number of rooms: 150
Official Description (provided by the hotel):
Sol by Melia presents Sol Cala D’Or a fully modernized apartment complex. It is located in the southeast of Majorca. It offers a varied buffet style, a Bar and a Pizzeria. Huge outdoor pool with children’s section surrounded by a Solarium area. Come with the family and enjoy the sea, the sun and the water sports. ... more   less 
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Also Known As:
Sol Cala d`Or Apartamentos Hotel Santanyi
Sol Melia Santanyi
Sol Cala Dor
Santanyi Sol Melia
Sol Cala D'Or Apartamentos Majorca

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