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“Lovely Hotel and Excellent Staff”

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Sunprime Monsuau hotel
Ranked #9 of 46 Hotels in Cala d'Or
Certificate of Excellence
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely Hotel and Excellent Staff”
Reviewed 13 August 2014

Just returned from a lovely holiday at the Tamarix.Was all inclusive.Food was always of very high standard,lovely fish,mini beef steaks,spag bol and a gorgeous chicken korma were some of our favourites.Breakfasts very good.Staff very friendly,always ready to help.Room very clean and quite spacious for my husband,myself and 13yr old daughter.Air con excellent and always available.Pool lovely and plenty of sun loungers.Pool area cleaned every day.Entertainment was exceptionally good especially Il Duo.In the evening it is table service for the all inclusive drinks-so no queueing at the bar.Lovely coffees also available in evening and much hotter than those served at the poolside café.A special mention must go to Juan and Roberto who looked after us beyond expectation and sincere thanks to all staff who were by far the best from all the hotels we have stayed in.The only grumble we have is that on the day of departure,all inclusive finishes at mid-day.We were there until 8pm and therefore had to pay extra to have lunch and all drinks after mid-day!We had payed for 7 days and this was day 7!However still think the holiday was good value for money and in a lovely location..There are lots of shops around and a small shopping mall about 10mins walk.Recommend a visit to the frozen yoghurt parlour-delicious and very reasonable.A great holiday.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Bridgey007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica Q, Public Relations Manager at Sunprime Monsuau hotel, responded to this review, 25 August 2014
Regards from Mallorca,

Thank you for sharing your experience with all Tripadvisor users and giving us these detailed comments about your stay in Tamarix.
I’ll transmit your opinion to our staff, I’m sure they’ll appreciate your comments like me.
We are glad to know that you had a great time during your holiday and we hope to see you again in our hotel next year.

Sincerely,

Verónica Quintero
Relaciones Públicas Hotel Tamarix
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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282 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 July 2014 via mobile

I stayed at this hotel july 2014. I was vey satisfied. The room was clean with good air condition. We asked to change room because we where four of us at two different rooms and we stayed in to different buildings. That was not a problem. The staff was vey nice with always a smile. The breakfast was very good. The hotel had different show every evening with good quality. The pool area and the pool bar was great. We got a good value for our stay at hotel Tamarix. Thanx. Greetings from room 1212 and 1001.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank Håvard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica Q, Public Relations Manager at Sunprime Monsuau hotel, responded to this review, 30 July 2014
Dear Guest,

First of all, we would like to thank you for taking your time and giving us the comments about your stay in Tamarix.
I’m glad to read that you enjoyed your time with us and we appreciate your recognition to our friendly staff for the service.
We hope to see you again in our hotel next year.

Sincerely,

Verónica Quintero
Relaciones Públicas Hotel Tamarix
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hampshire
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 July 2014

Stayed here on a HB basis and had a good deal. Food was plentiful and you would never starve!! The ice cream was delicious , fresh fruit , salads, cakes all sorts I really couldn't fault it , house wine was only 7 euros a bottle and it wasn't bad at all!! They had entertainment most nights and was varied.... not bad and great fun.

The Reception staff were polite and helpful and couldn't do enough for you and nothing was too much bother for them.

The accommodation was basic but cleaned everyday and towels where changed everyday. We had a ground floor room and it was quiet even though there was a road outside. The only downside was there wasn't a fridge / cooler in the room which was a bit of a drawback but it didn't spoil the holiday.

The town itself is only a short walk and only takes 10minutes tops to walk into to. Plenty of shops and bars and some good entertainment. There is also an ice cream place similar to sprinkles and the icecream is to die for ( cant remember the name will find out :-( ......)

If you can go to the pirate adventure show it was 49 euros and you get your dinner and booze and soft drinks ( as much as you want) all included it was a fantastic show for kids and adults alike, skilful and fun. Well worth it !! The orange blossom trail is a great day out too...take drinks as you don't really have many stops to be honest but a nice day out.

Transfer was about 1 hour but is was worth it to be honest .....great deal , great hotel and great people......it was my first time in Majorca and it certainly wont be my last..

  • Stayed June 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank HampshireTeddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica Q, Public Relations Manager at Sunprime Monsuau hotel, responded to this review, 9 July 2014
Dear Guest,

Thank you for taking your time and giving us the comments about your stay in Tamarix.
I’m happy to read that you enjoyed the food and we appreciate your recognition to our staff for the service.

We hope to see you again in our hotel next year.

Sincerely,

Verónica Quintero
Relaciones Públicas Hotel Tamarix
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014

We have just come back from staying at the Tamarix Hotel, we were there for 11 days from the 21st June to the 2nd July the staff helpful and friendly, Veronica the entertainments manager is very nice and is great at her job. The hotel is very clean and is going to be re-vamped next year which will make it even better, the entertainment was great and so was the food, we went half board.The cleaners did a great job and if you wanted your bed would be changed every day. We would go back, the holiday could have gone on longer.
A short walk into town where you had more entertainment and resturants, a great location.We stayed in room 3305

Room Tip: room 3305 is a corner room which is large and sunny with a good size balcony
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica Q, Public Relations Manager at Sunprime Monsuau hotel, responded to this review, 9 July 2014
Dear Sandra,

Thank you very much for taking the time to share your experience about your recent stay with us.
.
We are really happy you had a brilliant holiday in our hotel and It is a proud to hear that you would like to come back. Thank you for all your comments, will be transmitted to different departments, our staff will be happy to read them.

Hoping to welcome you again in a near future.

Best regards,

Verónica Quintero
Relaciones Públicas Hotel Tamarix
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worksop
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 July 2014

Me and the family stayed here recently, from the 5th til the 12th of June. I have got to say that I was very shocked that this hotel was only awarded 3* its easily a 4* minimum.

Staff were great- Veronica, Roberto, Juan, Simon, are a credit to the hotel.

The food was varied, nice and lots of selection.

The hotel itself was exceptionally clean, the pool was nice, and the location was within walking distance of the local amenities.

Thoroughly reccommend, and will definately visit again. Thank you!

Nick

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nicksmith14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica Q, Public Relations Manager at Sunprime Monsuau hotel, responded to this review, 3 July 2014
Dear Nick,

Thank you for publishing this review about Tamarix in Tripadvisor. It is a proud to hear that you recommend our hotel to other travellers.
We are really happy to know that the hotel has met your expectations and that you enjoyed all our services, cleanliness, food and location.
We would like to express our gratitude for these kind words to our staff. I’ll transmit your opinion, I’m sure they’ll appreciate your comments.

We hope to see you again in our hotel next year.

Best regards,

Verónica Quintero
Relaciones Públicas Hotel Tamarix
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
worksop nottinghamshire
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 July 2014

A late reveiw but stayed at this hotel with my husband and his family 5th-12th of june. It was my first time abroad so didnt know what to expect but I was blown away what an amazing and beautiful place it was the hotel was spotless and the cleaners did an amazing job couldnt thank them enough clean towels everyday and fresh bedding.
Great selection on food and drinks and the staff were lovely and made us feel so welcome they all helped us plan our excursion as well as the receptionist they really went out their way to help and book things for us to.
The beaches near by were breathtaking and a lovely peaceful quiet location, we walked a little further and was lots of bars and resturants only a short walk away.
What an amazing week we had wish we had stayed longer but will definately go back
Rebecca smith england

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rebeccasmith12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica Q, Public Relations Manager at Sunprime Monsuau hotel, responded to this review, 3 July 2014
Dear Rebecca,

Thank you for taking the time to share your experience about your holiday in Tamarix.
It is a pleasure for us to know that you had a wonderful stay and that you were very satisfied with the hotel facilities and service.
Thank you for your recognition to our friendly staff for the service, your positive comments will help us with our continuing effort to improve the service quality.

Hoping to see you back again soon.

Yours sincerely,

Verónica Quintero
Relaciones Públicas Hotel Tamarix
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torquay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2014

My parents and their friends have just returned from their holiday to Hotel Tamarix. I am writing this for them as they don't really use the internet. The hotel its self was really nice but because they went all inclusive they felt they were treated differently to the rest of the guests and not in a good way! If they went to the bar they were ignored or had to wait whilst they served people that were paying for their drinks, if they went to get a snack during the day people weren't really interested in serving them. The staff just seemed like they were only interested in serving people that weren't all inclusive because they were more likely to get a tip from the guests that were paying. My parents complained to the Thomson rep when they finally saw her after 4/5 days of being there and all she said was "you should have stayed at the hotel Esmerelda as she was staying there and it was really nice" the whole experience left a bitter taste in their mouths and wouldn't recommend the hotel to people after their experience!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RICHARD T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica Q, Public Relations Manager at Sunprime Monsuau hotel, responded to this review, 30 June 2014
Dear Guest,

Thanks for letting us know your impressions of your stay in Tamarix.

We deeply regret any problems that have occurred during your stay and hope you accept our sincere apologies if you felt you were treated differently to the other guest. We try our very best to guarantee that the quality of all our services remains at the demanding level of our standards and that all guests feel comfortable and well attended.

Thanks again for leaving a review and we hope you will give us one more chance to welcome you at Tamarix.

Yours sincerely,

Verónica Quintero
Relaciones Públicas Hotel Tamarix
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunprime Monsuau hotel

Property: Sunprime Monsuau hotel
Address: Avenida Cala d'or 2, 07669 Cala d'Or, Majorca, Spain (Formerly Monsuau Sensory Hotel)
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Cala d'Or
#21 Romantic Hotel in Cala d'Or
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sunprime Monsuau hotel 3*
Number of rooms: 91
Official Description (provided by the hotel):
Sunprime Monsuau has a modern and contemporary style on the idyllic outskirts of Cala D'Or. Far away from the hustle and bustle you can experience tranquility in the unspoilt countryside of Majorca and explore the wonderful area of Cala D'Or. The hotel is designed for adults over 16 years and offers a relaxed and casual atmosphere for a relaxing stay with your partner or friends. The Adults-only Sunprime Monsuau is located on the quiet outskirts of Cala D'Or in the south east of Mallorca. Only 300 meters away is the picturesque bay of Cala Ferrera with a gently sloping sandy beach and turquoise waters. Restaurants, bars and shops are within walking distance. South of Cala D'Or you can reach some of the most beautiful chalk cliffs of the island, many hidden coves and the Natural Park Mondrago a short drive away. Culturally, the center of Cala D'Or is dominated by its harbor - in addition to yachts and charter boats moored here often fishing boats that supply the numerous restaurants with fresh fish. The modern hotel has 91 rooms, spread over a main building and three annexes, each with two floors. So that you feel your stay as pleasant as possible, the 4.5-star hotel offers the following facilities: • Lobby with 24-hour reception • Lifts • Lounge • Wi-Fi • Buffet Restaurant • A-la-carte restaurant on the roof terrace with views • Sky Lounge • Lounge terrace • Laundry Around the Adults-only hotel extends a well-kept garden with swimming pool, spacious sun terrace and a poolside bar. Sun beds and umbrellas are available free of charge for you. The decoration in both buffet and a la carte restaurant is elegant and conveys a relaxed, casual atmosphere. The chefs will serve you according to the Board the morning and evening buffets with a selection of international dishes and local specialties. A good wine or a cocktail on the beautiful roof terrace complete the offer. In the beautiful sky lounge you can end your perfect vacation in peace with a cool drink or meet with friends at the lounge terrace. In addition, the Sunprime Monsuau offers three times a week evening entertainment and shows. Keep yourself fit in the modern gym and visit one of the aerobics classes (both included). For those guests wishing to explore the fascinating surroundings, the Sunprime Monsuau offers a bicycle rental fee. In the small spa area you can relax in the hot tub or unwind with a relaxing massage or beauty treatment. All rooms and suites at the Sunprime Monsuau are decorated in bright colors and wooden elements. To help you find the perfect accommodation for you, you can choose when booking the following room types: • Double room • Superior Room • Superior Studios The rooms and suites are all equipped with: • Ironing • Air Conditioning • Safety deposit box • Wi-Fi • Flat screen cable TV • Phone • Shower • Toilets • Hair Dryer • Balcony • Terrace The superior rooms are more spacious and offer a high quality equipment. ... more   less 
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Also Known As:
Tamarix Hotel Cala d Or
Sunprime Monsuau Hotel Cala D'Or, Majorca

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