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“family peak season holiday”

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Prinsotel Alba Hotel Apartments
Ranked #15 of 46 Hotels in Cala d'Or
Certificate of Excellence
Rayleigh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“family peak season holiday”
Reviewed 20 August 2012

Just back - all round a fine holiday in a very good location for beach/town centre etc. Handy to have apartment so adults can have some privacy and whilst we were all inclusive suspect kitchenette area would suit. Food on A/I is fine - I eat generally anything and ok a couple of mealtimes I thought things weren't ideal choices so I ate salad/pizza!!! My only comment would be scrambled eggs looked a little liquidy/fried eggs looked overdone (probably the way they do them) and the bacon is very fatty but big deal I ate other stuff. My kids 12 & 9 seem to only want chips/pizza/salad.bread and ice cream (help your self scoops instead of those small tubs) and won't try much new stuff. Bar/restaurant service is really good (and friendly) and the biggest queue at the bar was about 6 people for drinks so that was great. There's no real parent entertainment most nights (they do a good job encouraging kids and adults to take part during the day) and once the norm evening kids entertainment (mini disco or animacion show) is over (10.30pm ish ) that is it - there's no music that a family/parents can dance to so its a case of sitting in the bar area drinking away and amusing yourself - (cards or as you expect these days people on their phones and laptops!!). To some this may be better than those resorts where adults 'have' to take part in holiday audience games etc! TV in room has BBC1/2 and itv if you really want to still watch a few uk things. They don't allow lilos in the pool - which I have now seen a few times in Spain. Sunbeds locked up overnight and people do start sitting under umbrellas (if need some shade) 9.30 onwards for 10am unlocking. We got sunbeds each day only getting there at 9.55/10- but leave it later than 10.30 and you won't get one necessarily (in school hols) until later in afternoon. Its a bit strange to me (presumably their expansion) that there is a small road between reception (possibly your accomodation) and the pool/main complex (and there were arrivals/departure coaches every day) but its not a busy road (just a bit unusual). All round can't go too far wrong here - summarised as a nice time in a nice apartment in a family hotel/resort - good size town and obviously the Marina is worth a visit to just dream .....if only......

  • Stayed August 2012, travelled with family
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Helpful?
3 Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (122)
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English first
Rome, Lazio, Italy
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2012

Really bad customer service. The receptionists doesn't speek good English, it was very hard to make us understand. Moreober at the end they did a mistake with my transfer to the airport. I had to pay it twice also if it was obvious that was their mistake. The reception told me "if you don't pay the taxi you will lose your flight".
Still waiting of an answer at my refund request.

Stayed July 2012, travelled with family
Helpful?
1 Thank Brantley E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prinsotel, Guest Relations Manager at Prinsotel Alba Hotel Apartments, responded to this review, 10 August 2012
Dear Mrs Roselli,
we would like to deeply apologize for the incidence ocurred. It was about a missunderstanding that fortunately we have already been able to solve.
We are very sorry for that and hope that nevertheless you could enjoy a nice holiday in our hotel.
If we can still do something for you please do not hesitate to contact us.
Best regards,
Marga Serra
Prinsotel Guest Services Manager
mserra@prinsotel.es
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 August 2012

My wife and three young kids (5,4 and 18 months) have just came back from 10 days self catering so I cannot verify other peoples comments on the food at this hotel. First of all I have to say the location is superb, very central and a stones throw from the beach, if the beach is your thing!! The beach adjacent to the hotel, whilst lovely, is very small and extremely crowded however it is high season so you would expect nothing less.

Cala D'or itself is a great resort and I would definately go back - very child friendly with lots of things for the kids to do e.g 2 minute walk from the hotel is a small square with bouncy castles, go karts, trampolines with another similar area a further 2 minutes beyond this. Loads of restaurants with a varying degree of quality - we had some lovely meals and some that were vile. Avoid The Duke pub - food was disgusting!!

We had a one bedroom apartment. The rooms were a decent size, no more, no less. The facilities for self catering were poor though - a kettle and a microwave are a must for any self catering holiday, and our apartment had neither. The view from the apartment was not great either although we were grateful to be put in Block 6 at the back away from the pool, which could be quite noisy up to 11.30pm.

The bar facility was fine, reasonably priced although some of the bar staff looked clinically depressed - an occasional smile costs very little. Maid service was every day bar Sunday and Thursday and was adequate although we did have to request that our sheets were changed - I doubt they would have done this had we not requested it. The system they have with the pool towels is great though - for a 20 Euro deposit you can change your pool towels as often as you like at set times during the day. Excellent!!

The animation staff, as have been mentioned elsewhere, were great and very enthusiastic although not overly pushy. Our two oldest went to the kids club on a few occasions and enjoyed it. The entertainment at night was reasonable although very German orientated - quite why they did not use the inside stage is a mystery to me though, this would have helped keep the noise down.

On the whole the hotel was fine and whilst I would go back to Cala D'Or I think I would book elsewhere - there seems to be better accommodation in equally good locations in the resort.

Room Tip: Ask for Block 5 or 6 away from the pool area!!!
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  • Stayed July 2012, travelled with family
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Helpful?
5 Thank finnster67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 August 2012

My sister, her 2 kids and myself went for a week all inclusive, had a night flight woke up the next morning and went down to breakfast and was pleasantly surprised with all the options but then i seen there was no beans which i wasnt very happy with as i like to have beans on toast for breakfast....turns out the only do them every other day which is a bit silly seeing as beans are the cheapest thing to buy!! the lunch and evening dinner was terrible hardly any options, nothing at all for vegetarians or kids, we had chips all week!
Pool was ok but hotel was very busy so felt like u couldnt relax or a ball would fly in your face lol,the lifeguard was a little too friendly and was trying to touch me up in the pool!!
Entertainment team was really good, did alot of activities for kids throughout the day, entertainment on the night wasnt great, hardly anywhere to sit and was located outside and went on until 12 most nights so couldnt get to sleep which is also not ideal for kids (bit silly seeing as they had a perfectly good lounge area with stage which they didnt use).
Room was big, we requested lower floor as hassle getting buggy upstairs etc and no lifts as most rooms was outside, this meant we had millions of ants on the floor which isnt a fault of the hotel but still wasnt pleasant, also shower was just dripping out and the cold tap was the same which we had to complain about but was quickly fixed.
Hotel is in a good location near the centre and beaches.
Definitely wouldnt go again!

  • Stayed July 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, England, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2012

We had a 10 day all inclusive stay arriving back in the UK on the 30th July. The Prinsotel Alba is a very well laid out complex with lots of activities going on. We were a family of 4 with 2 teenage children and we all had a super time. Cannot fault any aspect of the holiday - only that we had to come home to rain.

We had a room overlooking the pool. The rooms were spacious and kept very clean.

The food was amazing with lots of choice to please all tastes.

All staff were friendly and helpful and worked very hard all day - we were looked after very well.

The entertainment was superb and activities for all age groups. Our children were a bit old for the activities but got the benefit of the WiFi. The pool area is busy but kept clean and under control under the watchful eye of the lifeguard. The sun beds do get taken quite quickly but on the days we wanted to get sun beds we did get them.

The beach, bars, shops and harbour all within walking distance - lovely beach and the sea was warm, lively and lots of fish swimming around too. Worth a walk to the harbour to see the yachts.

Hope to return again some day.

Room Tip: As someone else has commented no lifts - nice that we had a room overlooking the pool.
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  • Stayed July 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2012

Enjoyable holiday we thought on booking there were lifts but there was not, this was quickly resolved by our family getting a ground floor appt.- which was excellent! The entertainment and hotel team were super - the only draw back was the fact that there were no rails at the pool and only steps in. this was a pity as it put me off using the pool.

  • Stayed June 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank Rita G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2012

This is a 3 star aparthotel but having returned a few days ago I have to say it belies its rating. We are a family of 4 with children aged 4 & 6 who stayed for a week all-inclusive.

I'll get the couple of niggles out of the way first; the wifi is poor (although it was quite refreshing to be offline for a few days!), the rooms were a little dated (but we spent almost no time in there for this to be an issue) & although the food came out hot at mealtimes it did cool quite quickly (but it was replaced very often).

Now the good points; the staff are attentive & helpful in all areas of the hotel, the animation team deserve a special mention for their unrelenting energy & willingness to involve everyone. The grounds, public areas & rooms are kept in pristine condition by the many cleaning & maintainence staff, additionally we found our 1 bedroomed apartment really very spacious. The beer & soft drinks were named brand, not cheap substitutes & the local spirits very palatable. The pool/beach towel deposit scheme is excellent & there are plenty of sun loungers round the pool area (not so much if you return from a trip in mid afternoon). The food was varied (particularly the excellent salads) and catered for all our tastes, be aware that this hotel attracts a multinational clientele & the menus reflect this.

If you're after a loud boozy all inclusive with steak & kidney & black pudding then look elsewhere, if you're looking for the silence of an adult only holiday then keep looking! (this is obviously advertised as a very child friendly little complex). If you're looking for somewhere to take your young children but enjoy a little peace while they're entertained for an hour here or there, then I highly recommend this place, we will be returning next year.



Stayed July 2012, travelled with family
Helpful?
2 Thank Geoff F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Prinsotel Alba Hotel Apartments

Property: Prinsotel Alba Hotel Apartments
Address: Calle de Sa Conillera s/n, 07660 Cala d'Or, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#7 Luxury Hotel in Cala d'Or
#12 On the Beach Hotel in Cala d'Or
#12 Family Hotel in Cala d'Or
Price Range (Based on Average Rates): £
Hotel Class:4 star — Prinsotel Alba Hotel Apartments 4*
Number of rooms: 226
Official Description (provided by the hotel):
Set in the resort of Cala d’Or, this recently renovated holiday complex is set just a few steps away from the crystal-clear Mediterranean waters of Cala Gran.The property has been built in a typical Balearic style, providing an authentic Majorcan experience. Relax in the sunshine on a sun lounger before diving into the large outdoor swimming pool. You can also enjoy a cool drink beside the pool from the outdoor bar. Refreshing drinks are also available in the lounge bar.The property is surrounded by Cala d’Or – one of Majorca’s most popular seaside and water sports resorts. From here, you can easily enjoy all that this beautiful island has to offer. Exploring at your own pace is made easy by the reception’s car and bike rental service. ... more   less 
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Also Known As:
Prinsotel Alba Apartments Manacor
Prinsotel Alba Apartments Hotel Manacor
Prinsotel Alba Hotel Apartments Cala D'Or, Majorca

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