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“Lovely hotel shame about the food!”

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Barcelo Ponent Playa
Ranked #22 of 46 Hotels in Cala d'Or
Bishop Auckland, United Kingdom
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Lovely hotel shame about the food!”
3 of 5 bubbles Reviewed 22 June 2014

Just returned from a week at this hotel. Loved both cala d'or and the location of the hotel. The breakfasts were acceptable although presentation was poor and filling empty dishes very slow but the meal at night was really poor. The food was cold quality very poor and they kept running out of things. The staff spoke very little English and couldn't care less. Did feel however that there was not enough staff to do the work. Think they must have had an interest in pig farming as had pork in some form every night which would of been fine if it had been decent quality. They had no idea how to carve and the joints were just hacked to pieces. Such a shame it could have been so much better! Wouldn't return to this hotel.

Room Tip: Spoke to lots of people who had got sea view for free but when we asked were told we would have to p...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue0153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,645 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (464)
Date | Rating
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  • Dutch first
  • English first
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English first
Glasgow, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

Best 3star we have stayed in, lovely staff, very good food with great choices, on some nights during our stay we were also treated to chefs carvery, our room was very clean when we arrived and kept that way during our stay of 2 weeks.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barceló Hotels & Resorts

Helpful?
Thank Amytravers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 23 June 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We are glad that you enjoyed your stay, all our staff work hard to make our guest´s experience the best, so they will be very grateful about your comments.

We hope to see you again.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 22 June 2014

After staying here as a child almost 20 years ago, I had a vague memory of this hotel, but after reading some negative reviews on here I was a little worried - however there was no need to be! After a fast and smooth check-in we were directed to our room, which was in a separate building to the main one and overlooked the pool. This was ideal for us as it was out of the way of the main building and personally as a light-sleeper I found it nice and quiet (I only had to use ear-plugs one night!)

We immediately headed to the pool area to check out what was on offer and I was thrilled to find Sangria on the all-inclusive, my partner enjoyed the beer on offer. The pizza and chips at lunch time here were brilliant. Being able to get the lift in the main building straight down to the beach was great, it was only a few steps down from here to the actual beach. The beach itself is the lovely calm cove of Cala Ferrera and I've spent many summer holidays on this particular beach. It's gently shelved so you can walk fairly far out before it gets too deep for people less confident with swimming and children.

Having spent most of our week on the beach, at lunch time we tended to use the beach bar which was excellent as it had a varied range of food and all the sangria and beer we wished to have. The self-service Coke/Fanta machine was great as you didn't feel you were pestering when you kept returning for more drinks.

The evening meal was ideal. I'm not particularly a red-meat or (much) fish eater and I always found there was plenty of choice, from chicken to vegetable paella (or took the fish out of the seafood paella!), chips and pizza for kids, salad, and the usual all-inclusive type desserts! The main thing we noticed while staying at this hotel was how friendly and attentive all of the staff were. They kept the bar areas extremely tidy and clean and always smiled when you looked at them. For people who work extraordinarily long days this must be hard to maintain!

With the shops and bars of Cala D'Or on your doorstep there is plenty to do and keep you entertained in the evenings. Overall a fantastic chilled out holiday, brilliant value for money and we will definitely book again!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natwood13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 23 June 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We are glad that you enjoyed your stay at Barceló Ponent Playa.

We hope to see you soon.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackburn, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 June 2014 via mobile

I have stayed in the area quite a lot over the years and always fancied this hotel. It was on my tick list . Finally decided to stay AI...I must say it was well worth it. Lots to eat throughout the day ( various places to find food .mmmmm ). Plenty of choice.( Fish lovers will be happy ) A variety of Paella available daily. Also pasta , pizza , meat dishes, lots of vegetables . A selection of breads and soup. Burgers , toasters and sandwiches at the pool bar. Even more food at the beach bar. Hope this gives you a feel for it.
I thought the cleanliness and was good. However disappointed when no hair drier. They are available to borrow from reception free for 30 minutes. However who wants that on holiday ?...Takes away the relaxation element. So my advice is, take your own.
Having already known it was on the beach I was just so happy I chose a sea view. Perfect to look out on each day. If you're stuck in an office all year like me, then this is what your daydreams are made of. :) Relax and enjoy.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank JULIE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 23 June 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We are glad that you enjoyed your stay at Barceló Ponent Playa.

About the hairdryer, we are working about that.

We hope to see you again.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 21 June 2014 via mobile

This is a Barcelo Comfort Hotel, 3* don't get confused with thinking you are getting Barcelo luxury !! The staff are very efficient, the food is nice, if not a bit bland, but very edible. The beach is buratiful and on the doorstep. The pool is very adequate as are the rooms, if not a little tired. Our only serious complaint would be allowing 2 coach loads of under 30s to check into the hotel at the same time and the hotel assuming they could handle their behaviour !! We chose the wrong week, obviously, but would go back and give the hotel another chanc. It was good value for the money we paid. Town just a short, 10 15 minute walk. Harbour, possibly upto 30 minute walk, both walks worth it.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 23 June 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us and we will consider for the future.

Thanks too for understand that we have limitations in our hotel.

We hope to see you again at Barceló Ponent Playa.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
norfolk
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

Just returned from 2 week stay and would love to have stayed longer. The hotel was very friendly all staff went out of there way to help make the holiday great. Room was cleaned every day and fresh towels. All public arrears were cleaned to a high standard.
We went all inclusive and the food was to a high standard, some options we weren't used to but hotel catered for all nationalities so was good to try new options. If we had wanted English food we would have stayed in England (some people complained in reviews about food but if they wanted typical English then they should not go abroad)
We did, pay extra for a sea view and it was worth every penny, our room looks across the bay with a fantastic view and Sun on the balcony most of the day.
Typical evening entertainment by animation team but all good fun.
We will definitely go back and would highly recommend.
A good location with safe beach for swimming, snorkelling and ideal for children.

Thanks to Ponet Playa fo a fantastic holiday.




Stayed June 2014, travelled as a couple
Helpful?
2 Thank ivymo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 23 June 2014
Dear guest,

Thanks for your comments, we work hard to improve every day and make our guest´s experience the best.

We will be delighted to welcome you back again.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cala D`Or
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 June 2014

went on holiday with my 14 year old daughter. The hotel was very clean, we had a sea view which we paind extra for which was nice, although I would pay for it again because we wearn't in our room very much. The staff were brill and the food was much of a much but nice,, you have to think they have a lot of people to cater for (the grilled chicken is to die for). All in all it was a fab holiday

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barceló Hotels & Resorts

Helpful?
1 Thank Tracey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant manager at Barcelo Ponent Playa, responded to this review, 23 June 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We are glad that you enjoyed your families holidays at Barceló Ponent Playa.

We hope to see you again.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Ponent Playa

Property: Barcelo Ponent Playa
Address: Cala Ferrera-Felanitx, 07669 Cala d'Or, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Cala d'Or
Price Range (Based on Average Rates): £
Hotel Class:3 star — Barcelo Ponent Playa 3*
Number of rooms: 430
Reservation Options:
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Also Known As:
Barcelo Ponent Playa Hotel Cala Ferrera
Barcelo Hotel Ponent Playa
Barcelo Cala d Or
Barcelo Ponent Playa Cala D'Or, Majorca

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