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Barcelo Ponent Playa
Ranked #21 of 46 Hotels in Cala d'Or
Reviewed 1 July 2014

We steyed in this hotel in june 2014 but it was below ours expectations.
The building is very old , it need makeover. The amenities are poor , lacking hair dryer, fridge , the furniture old. The pool is in front way . In short a three star low , i would not stay again

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Barceló Hotels & Resorts
2  Thank Ugo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this reviewResponded 6 July 2014

Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We regret that during your stay we was below your expectations, but let you know that we work hard to improve and be better every day.

We hope to see you anymore.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,241 - 1,247 of 3,305 reviews

Reviewed 1 July 2014

My friend and I have just returned from staying with Barcelo Ponent Playa for 7 nights returning on the 29/06/14. We stayed all inclusive and we impressed to be staying in a sea view room on the fourth floor for no additional cost. The best thing about this hotel is the location and the friendliness of the staff. The hotel is located less than 30 second walk from the beach - handy if you want to nip back to the hotel for drinks and ice cream. There is a large swimming pool at the hotel however shade area is limited to only a few sunbeds, we attempted getting up early when the pool opened to secure one of the sunbeds but literally 5 minutes after the pool opened the majority of sunbeds with parasols were taken with towels and low and behold the owners had slunked off to breakfast. We were happy paying the 12 Euros between us for a two sunbeds and a parasol at the beach for the day but would of welcomed the option of the pool area.
The food was on the whole very good. For breakfast there's plenty of cereals, bacon, toast, however the croissant pile goes really quickly and people seemed to take a fancy to piling their plate full of melon and danishes but not getting around to eating them. The HP sauce went walkabouts alot given there is only two bottles! Felt like putting a sign up saying that this isn't Nando's...My fry up was rather lonely at points. Staff on hand were fantastic with table service serving drinks and clearing away tables quickly. When you order a glass of wine all inclusive they bring you the whole bottle! Brilliant! Food at lunch is a good mix of pizza, pasta, fish, salad and same again at dinner but usually with a specialised grill going of roast chicken, kebabs, pulled pork etc We felt like we had a good range to choose from despite it occasionally being a bit hit and miss as they try catering for all the different nationalities. We didn't hang around for the bar entertainment after dinner as it's very kid orientated, instead we walked into cala d'or which is a 10 minute walk away and 15 mins to the marina.
The rooms were very clean, no hairdriers though but we brought our own. Hotel was very quiet at night however we were at the side of the hotel away from the bar entertainment. The staff at the hotel were superb always very polite, welcoming and not taking themselves too serious, happy to laugh and be sociable. I would recommend this hotel if you are a family or looking for a quiet beach holiday. Fantastic Stay ;-)

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Barceló Hotels & Resorts
2  Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this reviewResponded 5 July 2014

Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We are glad that you enjoyed your holidays with us, all our staff work hard to offer our guests the best experience possible.

We hope see you again at Barceló Ponent Playa.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014 via mobile

Loved every min of are stay in this hotel. Food was grate was exited to see what we had every day, people are friendly, room was very clean and beach was stunning. They had food and drinks all day and Irish cream at the nigh bar so was happy. Shops outside hotel the area and night life was grate ( was better shopping at night as it was rather hot in the day) yes there are lots of people and kids but they were no problem. We had a sea view on the top floor so was quiet if you was on the other side think you had the night time bar and pool. If you order a glass of wine with your food you get the bottle lol grate

Stayed: June 2014, travelled as a couple
1  Thank Bev J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this reviewResponded 5 July 2014

Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We are glad that you enjoyed your stay at Barceló Ponent Playa.

We hope see you soon.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Our experience of the ponent playa was excellent, spotlessly clean,Comfortable beds with crisp White bedding, good food, friendly helpful staff and a location that was perfect . We found the lunchtime buffet at the beachside bar to be particularly enjoyable, just sitting with a fresh meal of Caesar salad and muscles and a glass of something nice, at a little table overlooking that glorious bay, is my idea of heaven. We will definitely return and have recommended it to friends and family.

Room Tip: Pay the supplement for a sea view if you can. We didn't but will in future.
  • Stayed: June 2014, travelled as a couple
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5  Thank gillynev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this reviewResponded 29 June 2014

Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We are glad that you enjoyed your stay at Barceló Ponent Playa and we hope to see you soon.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

average hotel, slightly better than average food (definitely geared toward English and german guests). Overall it was OK, but nothing spectacular. There were tons of families with little kids though!!

  • Stayed: June 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Barceló Hotels & Resorts
1  Thank Sylvia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this reviewResponded 29 June 2014

Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us and we will consider them for the future.

Talking about that our food is geared toward specifics nationalities, we do not have preference in any nationality, We think that we have a good offer of food.

We hope to see you again at Barceló Ponent Playa and thaks again for your time.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Just returned from a two week all inclusive break at this hotel which is ideally sited with it next to the beach cove/sea and within a ten minute stroll to the centre of Cala D`Or.I`ve noticed a mention re the odours emanating from the bathroom pipes in another review and also suffered the same problem. However, although the staff tried to eliminate this, I simply purchased from a local supermarket a gel named ` Limpiabanyo` I believe, and gave regular squirts in each opening of the bathroom facilities. Problem resolved!!! The hotel has been built some while so I can understand these problems arising.The cleaning staff do an exceptional job with such a rapid turnover of guests of every nationality.The restaurant, bar and reception staff work tirelessly with a smile and Id like to give special mention to Margarita and Eva on reception duties , who both went `beyond the call of duty` on my behalf, to Margarita , the breakfast chef who coped virtually single handedly in cooking for all the hotels` guests and endeavouring to replenish dishes, juices etc as well. She was certainly pushed to the limit and definitely deserves praise.Oscar, one of the waiters was wonderful in helping me to interact in Spanish initially by teaching me my room number which we have to give often in bar and restaurant.It was fun to try and being a solo guest, I`ve time to watch and listen and notice the sterling service the staff put in, often with little thanks.Two more to praise, Veronica in the bar was a cheerful, polite and professional young lady and although I would love to mention many more , will end with the Assistant Manager, Senor Jose....he was ever present day and night in some cases with an eye on everything. All a credit to the Barcelo Hotel chain.Despite grumbles I have seen in other reviews, I would say the food was fine, plenty of choice and many different flavours, as with the drinks provided. I was always first through the door to be able to sit by the window overlooking the beach. Without question the quieter rooms with the `nicer` view are the ones overlooking the beach.Poolside rooms contends with coaches coming and going day and night.I would happily return and had a great holiday. Many thanks to all concerned.

Room Tip: Was on top 7th floor overlooking beach....peaceful with a lovely view.
  • Stayed: June 2014, travelled solo
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2  Thank Bambi61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

Arrived at the hotel to be checked in and it was total chaos.only two people on,phones ringing,receptionist walking off,total mess,got to our room,the sink was blocked,my husband went to report it,then again after two days,and it never got sorted,food was cold had to wait for fried eggs in the morning,waitress service very poor in the morning we had to remove the plates numerous times,so we could carry on eating.the service at evening meal was excellent.

  • Stayed: June 2014, travelled with family
    • Value
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Thank Angie4664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this reviewResponded 29 June 2014

Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us and we will consider them for the future.

We regret all the problems that you could have during your stay, we are working hard to improve, so I request you to continue trusting in Barceló Ponent Playa.

Thanks again for your time and we hope to see you again.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Ponent Playa

Address: CL Cala Ferrera s/n, 07669 Cala d'Or, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Cala d'Or
Price Range: £53 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Barcelo Ponent Playa 3*
Number of rooms: 430
Reservation Options:
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Also Known As:
Barcelo Ponent Playa Hotel Cala Ferrera
Barcelo Hotel Ponent Playa
Barcelo Cala d Or
Barcelo Ponent Playa Cala D'Or, Majorca

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