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“No complaints”

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Barcelo Ponent Playa
Ranked #21 of 46 Hotels in Cala d'Or
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“No complaints”
Reviewed 16 July 2014

This was my second stay in a barcelo and it did not disappoint! Where do I start..... The food was a highlight such a variety to suit a wide range of tastes, rooms were very clean and I was pleasantly surprised with the shower usually on holiday you get stuck with a drizzly cold shower but this one was fab. The staffs English was the best but they really tried and helped with anything I needed. The location and view was by far the highlight, positively stunning view and we got picked up for trips literally 2 minutes from the hotel or a boat trip pulls up to the beach right next to the hotel! I went with my boyfriend as or first holiday together and we thoroughly enjoyed ourself the entertainment was enjoyable. Lovely hotel and area definitely recommend

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charlotteeeed94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 22 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us because them help us to improve.

We are glad that you enjoyed your stay at Barceló Ponent Playa.

We hope to see you again.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (493)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
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English first
Gothenburg, Sweden
Level 5 Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 15 July 2014

The positive things:
- The price. Very affordable pricing.
- Nice view from the balcony if your room is facing the sea.
- The hotel is located right next to the excellent Cala Ferrera, and the even better Cala Esmeralda is just a short walk away. There are also many more nice sand beaches to explore in the area.


The negative things:

THE ROOM
The rooms are outdated and the wear is apparent. Rusty door locks, dirty tiles on floor and bathroom, water taps loosing the metal look wrapping, revealing the plastic underneath and so on.
The bathroom has a not so pleasant smell.
The bed is pretty bad, did not sleep good a single night. We asked for a double bed, but got two single beds pushed next to each other.
Since the hotel is very old it also has the sound isolation of a matchbox. You can hear every word spoken in the neighboring room, balcony and in the hall way. Don’t bother setting an alarm, the screaming kids or the hearing impaired pensioners will wake you up.
The cleaning is not the best, the balcony for instance was never cleaned during our visit.
In the rooms you can find the wifi of the five closest hotels but the Ponent Playa, however, does not offer wifi in their rooms.

THE SERVICE
The staff at the reception are not particularly helpful and most of the time the answer will be “I don’t know”. It’s their job to know.
Wifi is only available in the reception area. The basic (free) wifi is dimensioned for three people and since there is constantly more than ten people using it, it’s unusable, utterly rubbish in fact. The upgraded wifi costs 4 € per day and is barely any better. I had to send some e-mails with attachments and that took more than an hour to successfully send. This is unacceptable in 2014.
The staff of the dining area are nicer and more helpful than their reception counterparts. We had the half pension which included breakfast and dinner. There is plenty of food to choose from in both the breakfast- and dinner buffet but the quality is mostly lacking. The focus is mainly on quantity, not quality. Don’t worry though, you will always find something to eat, and if not, you will loose your appetite quite quickly anyway, watching the other people eat more than they should.

THE CLIENTELE
When we were staying there (summer 2014) most of the guests were German, British, Russian or people who wear sunglasses for breakfast. The hotel seems to me most popular among retired people as well as young families with newborn children.

THE SURROUNDINGS
The area has some really nice beaches and the scenery with its cliffs and sand beaches is very beautiful. There is a daily boat to Cala Mondrago, which lets you see the beautiful landscape from the sea, I can really recommend this.
The area is very touristic with lots of souvenir shops and bars/restaurants with menus in 15 different languages. Handy perhaps, if you want to order your meatballs in swedish, but hardly authentic.


CONCLUSION
The Barcelo Ponent Playa is an outdated hotel in need of a renovation. The sound isolation is very poor. If you are planning on spending most of your time elsewhere and only looking for a place to sleep and eat breakfast, this is a OK option, specially if you can get it at a good price. In fact the only time you should consider this hotel is if you are on a tight budget. If you have any other option, go for the other one.

Room Tip: Make sure that you ask for a room with sea views, we did not even pay any extra for it.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank flyingfinn1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 22 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us because them help us to improve.

We regret that the hotel was not like you expected, all our staff work hard to give our client the best service possible and we do not advertise nothing that not be real.

Thank you again for your comments.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014

Just arrived back from a weeks stay at this hotel and would recommend whole heartedly. I was concerned after reading certain reviews but how anyone can slate this hotel is beyond belief. Location perfect and setting idyllic. Good accommodation for an acceptable price, if you want five star pay for five star. Staff friendly and helpful throughout the hotel. Food was plentyful and varied and the self service system dinning experience just worked well. Will certainly be returning

Room Tip: Floor 4upwards for best views
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Als N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 18 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We are glad that you enjoyed your stay at Barceló Ponent Playa and we hope to see you again in the future.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014

If you go do not accept room 013 back to back with entertainment stage . tryed to get help from reception staff when we had problem with transfers they were no help at all saying these thing happen . if you want a sun lounger next to the music bar you have to pay .pool to small pool for kid even smaller would not take kid there food usual all-inclusive on the plus side beach and views lovely but would not even if they pay me go back

Room Tip: Don't go in room013
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank jaqjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 18 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We regret that the hotel was not like you expected, we work hard to improve everyday.

We will consider your comments for the future.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 July 2014

We have recently returned from a week's stay all inclusive at the Ponent Player, although it was a 3 star hotel, very disappointed, we have never stayed anywhere where you have to pay £12 euros for a sunbed on the hotel grounds and also on the beach which is connected to hotel, but you would expect this on the beach. The pool is very small for the size of the hotel and opens daily at 9 o'clock,to which there is a long queue at 8.45, we went up one afternoon, not very appealing but to more annoyance people had left towels on the beds and had gone off for a few hours. On a plus rooms are exceptionally clean with fresh towels daily, we were on the 7th floor with an amazing view, but the lifts are a bit of an experience.
The dining area is set out dreadfully and also an experience at times it was battle to get back to your table with your plate in tact, service is slow, not enough waiters, you had to stand at a table and wait for them to clean it most of the time before you could sit to eat, food was ok not a lot of choice.
The pool bar is very well organised and the staff were fantastic, the food served for all inclusive was very nice most days, better than in dining room. But it was noticed that others not all inclusive were helping themselves to this area.
If you go all inclusive be prepared to have to buy your drinks at 11pm, we went to the bar at 3 mins past and were told the bar was now closed to us.
Plenty of lovely restaurants locally and a 10 min walk into Cala D'or for even more choice, would we go back to this resort, Yes, but sadly not to this hotel.

Room Tip: go for a sea view on a higher floor.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank Phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, assistant Manager at Barcelo Ponent Playa, responded to this review, 18 July 2014
Dear guest,

Thanks for spend your time writng a comment about the hotel, is very helpful for us.

We regret that your stay at the hotel was not like you expected, we work hard to improve everyday and achieve to offer the best service possible to our guests.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cala D`Or
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014

Had a great holiday at this hotel in June. Fantastic location. Stayed on 5th floor with sea view. Rooms very clean. Staff friendly. Towels changed every day. Good choice of food and some served by chefs. Lots off bars and entertainment nearby. Would definitely come here again.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barceló Hotels & Resorts

Helpful?
1 Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 18 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We are glad that you enjoyed your holidays at Barceló Ponent Playa, all our staff work hard to achieve to offer the best service possible to our guests.

We hope to see you again.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 12 July 2014

We were amazed at the stunning location of this hotel on this beautiful cove cala fererra. The beach and scenery and facilities were faultless. Everying you could possibly need in easy reach. Lovely local shops just 5-10 minutes away many choice of restaurants and entertainment. Suit all ages. Love to revisit again in the near future. Food to die for, such wonderful choice and beautifully freshly cooked

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barceló Hotels & Resorts

Helpful?
Thank Debi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 18 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel is very helpful for us.
It is nice to read that you enjoyed your holidays in Cala D´Or, and better for us that one of the reason is your stay at Barceló Ponent Playa.

We hope to see you again.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Ponent Playa

Property: Barcelo Ponent Playa
Address: CL Cala Ferrera s/n, 07669 Cala d'Or, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Cala d'Or
Price Range (Based on Average Rates): £
Hotel Class:3 star — Barcelo Ponent Playa 3*
Number of rooms: 430
Reservation Options:
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Also Known As:
Barcelo Ponent Playa Hotel Cala Ferrera
Barcelo Hotel Ponent Playa
Barcelo Cala d Or
Barcelo Ponent Playa Cala D'Or, Majorca

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