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“Karen Hayes” 4 of 5 bubbles
Review of Barcelo Ponent Playa

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Barcelo Ponent Playa
Ranked #21 of 47 Hotels in Cala d'Or
Eye, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Karen Hayes”
4 of 5 bubbles Reviewed 22 July 2014

If you have booked a holiday at this hotel do not be worried by the negative reports, I felt sure some people must have been staying at a different hotel from me! If you want a five star hotel pay five star prices.
The best feature is the location on the bay, perfect.
I travelled with my mother and we were given a room with our own terrace, complete with our own sunbeds, we asked for a low level floor due to mobility.
The day time entertainment was the best ever due to an amazing team of young men.
The only negative comment is that the hotel needs to employ more waiting and cooking staff , as they were struggling to keep up with demand at peek times. Saying this they were all very helpful and hardworking.
We did have a fridge in our room, on another review somebody said they didn't.
Over all a great holiday, for the price paid.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Barceló Hotels & Resorts

Helpful?
2 Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 26 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us.

We are glad that you enjoyed your stay with us, all our staff work hard to make our guest´s experience the best.

We hope to see you again at Barceló Ponent Playa.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,643 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (464)
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Cala D`Or
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

Just got back from a week here. The location of this hotel is Brilliant and the Beach and sea are amazing. Staff are very kind and helpful, great place for kids. Not many sunbeds around the pool area which is not great as you have to pay on the beach.

The things that let the hotel down are that it is rather dated. Our room overlooked the entertainment stage which went on until 12. Entertainment was good when people from outside the hotel were doing it. The shower in our room was awful and come out like a dribble. Shower curtain was rather old as is most of the room, which is a shame as the rest of the hotel is nice.

The lifts are rather interesting, waiting times can be long and they are rather small. They tend to have a mind of their own and just go to any random floor and even back to the one you started at. Just use the stairs if possible.

The area is great. Great food ( Steak House around the corner ) Great bars and things for the kids to do. Transfer is not as long as they say.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Barceló Hotels & Resorts

Helpful?
2 Thank Steven F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 22 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us and them make us improve.

We regret that you had some disappointments with the hotel during your stay, all our staff work hard to give our guests the best service possible, so we will consider all your comments for the future.

We hope to see you again at Barceló Ponent Playa.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basildon, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 19 July 2014

Absolutely great for a family on a budget if you take the all inclusive deals. The hotel is dated and being allowed to become rundown. They still only provide Wi-Fi in the reception area so of course it became very congested with all those seeking to go online and people booking in and out. I read in the reviews about the quality of food and was expecting bland and basic. There was nothing to complain about, I ate the foods I like and never went hungry. The room we had (102) was quite enough but did overlook the balconies of the hotel next door, again not a problem for us. My only real gripe was the awful smell in the bathroom. There was a over powering smell of stale urine, and have told the hotel group that it may just be time they replace the floor tiles! we wont be in a hurry to return to this hotel, but if they revamp it we may return. One last thing, you will be charged to use the room safe.

Room Tip: Rooms in the block 100 onwards are away from the pool area if you need a little peace and quite.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ThelmaandKevinB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 22 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us and them make us improve.

We regret the incident with the smell in your bathroom, the hotel is located in a very wet area, and occasionally some pipes smell, so we request you to accept our apologies.

We are glad that you enjoyed your stay at the hotel and we hope to see you again.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wales
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed 18 July 2014

As this was a very late booking is 48 hrs, I really wasn't expecting too much. The room was small and was right over the entertainment (311). The bathroom only had the towels changed once the whole time as with the sheets on the bed as well. This hotel is very dated and very "tired". Thankfully, we didn't pay that much and it was all inclusive. The food was OK but nothing to rave about at all and certainly not a lot if choice. The up side is that its location is brilliant. Right on the beach with fan views. I certainly would rush to go back to this hotel? We never used the pool as you could never get a sunbed around it, maybe because they were free. Beds around the beach area are €12 . plenty of restaurant s around to eat out if you so wish, we did this a couple of times.

Balcony was never cleaned all the time we were there.


All-inclusive finishes at 11pm every night and then you have to pay!

No tea or coffee facilities in the room or a fridge!

Room Tip: Avoid room 311 as its very noisy.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank shaw1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 17 July 2014

Returned today from a 10 day stay at this hotel.

Was disappointed upon arrival as I have paid approx £80 supplement for a sea view room. The room I was given I (161) I admit you can see the sea (over trees and through shrubs and by turning right) but it was not a sea view room and certainly not worth paying a supplement for. We also were directly under the main restaurant so had the pleasure of chairs scrapping above us from 0730-1030 and 1900-2230, I asked if we could move rooms and was told no the hotel was full.

We settled into this room, that was also in my opinion dated and a bit tired looking. I asked the reception staff the next day for directions to Cala D'or centre and the lady told me she didn't know as she had just recently moved into this area (didn't ask another member of staff to help me)

The location of this hotel is brilliant and the beach is on your doorstep - we were a timed our visit with an invasion of Jellyfish! The beach is clean and you can book your sunbeds for the duration of your stay and just lock them every night. There was a man offering massages on the beach everyday, the police arrived every couple of days to catch him but he got away each time.

The food in the hotel is excellent, we travelled all inclusive and I can honestly say it was the best all inclusive food I have ever had (including Maldives and Mauritius)

overall the hotel is in a great location, has excellent food but quite honestly needs updating.They also need to review what they class as a sea view room

  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Joanna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 22 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us and we will consider for the future.

We regret your disappointment with sea view rooms, but we consider in this category all rooms that are located in this face of the building.

We hope to see you again at Barceló Ponent Playa.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

This was my second stay in a barcelo and it did not disappoint! Where do I start..... The food was a highlight such a variety to suit a wide range of tastes, rooms were very clean and I was pleasantly surprised with the shower usually on holiday you get stuck with a drizzly cold shower but this one was fab. The staffs English was the best but they really tried and helped with anything I needed. The location and view was by far the highlight, positively stunning view and we got picked up for trips literally 2 minutes from the hotel or a boat trip pulls up to the beach right next to the hotel! I went with my boyfriend as or first holiday together and we thoroughly enjoyed ourself the entertainment was enjoyable. Lovely hotel and area definitely recommend

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Charlotteeeed94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 22 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us because them help us to improve.

We are glad that you enjoyed your stay at Barceló Ponent Playa.

We hope to see you again.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 bubbles Reviewed 15 July 2014

The positive things:
- The price. Very affordable pricing.
- Nice view from the balcony if your room is facing the sea.
- The hotel is located right next to the excellent Cala Ferrera, and the even better Cala Esmeralda is just a short walk away. There are also many more nice sand beaches to explore in the area.


The negative things:

THE ROOM
The rooms are outdated and the wear is apparent. Rusty door locks, dirty tiles on floor and bathroom, water taps loosing the metal look wrapping, revealing the plastic underneath and so on.
The bathroom has a not so pleasant smell.
The bed is pretty bad, did not sleep good a single night. We asked for a double bed, but got two single beds pushed next to each other.
Since the hotel is very old it also has the sound isolation of a matchbox. You can hear every word spoken in the neighboring room, balcony and in the hall way. Don’t bother setting an alarm, the screaming kids or the hearing impaired pensioners will wake you up.
The cleaning is not the best, the balcony for instance was never cleaned during our visit.
In the rooms you can find the wifi of the five closest hotels but the Ponent Playa, however, does not offer wifi in their rooms.

THE SERVICE
The staff at the reception are not particularly helpful and most of the time the answer will be “I don’t know”. It’s their job to know.
Wifi is only available in the reception area. The basic (free) wifi is dimensioned for three people and since there is constantly more than ten people using it, it’s unusable, utterly rubbish in fact. The upgraded wifi costs 4 € per day and is barely any better. I had to send some e-mails with attachments and that took more than an hour to successfully send. This is unacceptable in 2014.
The staff of the dining area are nicer and more helpful than their reception counterparts. We had the half pension which included breakfast and dinner. There is plenty of food to choose from in both the breakfast- and dinner buffet but the quality is mostly lacking. The focus is mainly on quantity, not quality. Don’t worry though, you will always find something to eat, and if not, you will loose your appetite quite quickly anyway, watching the other people eat more than they should.

THE CLIENTELE
When we were staying there (summer 2014) most of the guests were German, British, Russian or people who wear sunglasses for breakfast. The hotel seems to me most popular among retired people as well as young families with newborn children.

THE SURROUNDINGS
The area has some really nice beaches and the scenery with its cliffs and sand beaches is very beautiful. There is a daily boat to Cala Mondrago, which lets you see the beautiful landscape from the sea, I can really recommend this.
The area is very touristic with lots of souvenir shops and bars/restaurants with menus in 15 different languages. Handy perhaps, if you want to order your meatballs in swedish, but hardly authentic.


CONCLUSION
The Barcelo Ponent Playa is an outdated hotel in need of a renovation. The sound isolation is very poor. If you are planning on spending most of your time elsewhere and only looking for a place to sleep and eat breakfast, this is a OK option, specially if you can get it at a good price. In fact the only time you should consider this hotel is if you are on a tight budget. If you have any other option, go for the other one.

Room Tip: Make sure that you ask for a room with sea views, we did not even pay any extra for it.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank flyingfinn1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PONENTPLAYA, Assistant Manager at Barcelo Ponent Playa, responded to this review, 22 July 2014
Dear guest,

Thanks for spend your time writing a comment about the hotel, is very helpful for us because them help us to improve.

We regret that the hotel was not like you expected, all our staff work hard to give our client the best service possible and we do not advertise nothing that not be real.

Thank you again for your comments.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Ponent Playa

Property: Barcelo Ponent Playa
Address: Cala Ferrera-Felanitx, 07669 Cala d'Or, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Cala d'Or
Price Range (Based on Average Rates): £
Hotel Class:3 star — Barcelo Ponent Playa 3*
Number of rooms: 430
Reservation Options:
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Also Known As:
Barcelo Ponent Playa Hotel Cala Ferrera
Barcelo Hotel Ponent Playa
Barcelo Cala d Or
Barcelo Ponent Playa Cala D'Or, Majorca

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