I read the rave reviews and wondered what made this 3-star, all-inclusive hotel 'special' and found nothing to indicate why some reviewers feel it is more than average. Personally, I do not believe the new breed of budget, all-inclusive (3-star) hotels offers anything other than a degree of budget control and this hotel proved my theory to be right.
Check-in was smooth and straightforward but, unlike some other reviewers, I didn't find the staff particularly friendly; efficient but not particularly friendly.
Our party were allocated adjoining rooms on the 'ground floor' (rooms 3-5 incl) and the outlook from them is terrible. They are below street level and they face nothing more than the bank up to the road and the service area of the adjoining hotel. Subsequently, they are dark for most of the day. Also, these rooms are usually allocated to families with small children (due ground floor location) and they are situated directly above the kitchen, which meant noise was a constant irritant. I asked if we could change rooms to something higher up or something with a view but the Reception staff continually replied "manana". I repeatedly asked for a move but every time I asked (in compliance with their instructions) there was some reason for not being able to accommodate a change; I think it fell into their 'too difficult' pile and I saw no interest from them in seeking alternatives. If you are allocated rooms 1 to 8 on check-in ask for a change right away.
I must say the rooms are immaculately clean - the whole hotel is in fact - but basically furnished (consistent with a 3-star hotel).
All the staff are hard-working and generally courteous but, with the exception of Katrina (bar staff), most are detached and do not add anything to the holiday experience.
The restaurant caters fairly well for the number of guests, albeit quality and taste were hit and miss. Reasonable amount of choice and plentiful but nothing spectacular. Soups tasted alike packet soups, juices are from concentrate/syrup and not fresh. Self-service wine was barely palatable - a lot of guests were adding lemonade to make it drinkable! Most drinks were "on tap".
All inclusive is not the best description as there are thing that are not included. Some descriptions of the hotel refer to facilities like mini-golf, pool tables and sunbeds on beach for guest use but these are all subject to additional (not cheap) charges. Overall, some value can be derived from the all-inclusive package if you are a big drinker, have kids, you are not too fussy or easily bored by the repetitive nature of the food (a blight on most all-inclusive packages).
The entertainment team were very hard-working and did well to get people involved but shows were not slick.
The setting is great with a choice of pool (small and not suitable for 'length swimmers') and sea swimming. in the main it was possible always to get a sun-bed but good positions were usually 'reserved' early - against the hotel's stated but un-policed policy. The sun does not make it to half the pool area until mid-morning and large parts are cast in shadow from about 4 pm so you need to choose carefully if you want all day sun.
Overall, for me, this was a reasonable hotel. I actually think it would be better as a half-board or bed and breakfast hotel but that is partly because I don't think 3-star all-inclusive really works due to the compromises needed to make it viable financially.
Would I visit again? No, probably not and I'm not sure about Marina as a hotel group as a result. That said, as a second-holiday this could work for some people but I wouldn't consider it for a main holiday.
- Official Description (provided by the hotel):
- The Hotel Marina Skorpios is strategically located right next to the Cala Egos Beach in the area of Cala D’Or, one of the most important tourist resorts on the Island of Mallorca. Cala Egos is located only 2,5 Km from the centre of Cala D’Or, in one of the most beautiful and picturesque places on the Island of Mallorca. This hotel offers all the necessary facilities, including a direct access from the hotel to the beach.A perfect combination of quality and an All-Inclusive service, in an unparalleled location, whilst providing its guests with a wide range of entertainment and leisure programmes for all ages ... more less
- Reservation Options:
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- Also Known As:
- Marina Skorpios Hotel
- Skorpios Marina
- Hotel Marina Skorpios Cala D'Or, Majorca