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“nice hotel and staff” 3 of 5 bubbles
Review of SENTIDO Tucan

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SENTIDO Tucan
Ranked #24 of 47 Hotels in Cala d'Or
Doncaster, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“nice hotel and staff”
3 of 5 bubbles Reviewed 18 July 2012

The hotel was very clean and staff were very friendly but it was a shame about the food. It was repetative and the meat wasn't always cook properly. All inclusive is only 11am to 11pm. Except for breakfast before 11am you have to pay for everything else. Entertainment isn't every night and not the best going either. Found ourselves going off site alot. Was great with no kids running riot but was way too quite, A bit of background music around the pool in the day would be nice so it isn't so boring. I wouldnt return to this hotel.

  • Stayed July 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Manager at SENTIDO Tucan, responded to this review, 19 July 2012
Thank you for writing a review. We take on board the negative comments as well as the positive, as this helps us to focus on improvement in the needed areas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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817 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (278)
Date | Rating
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English first
Burnley, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 16 July 2012

weve just got home from a brilliant week half board.
the hotel is spotlessly clean,rooms excellent with a large bathroom,after reading other reviews regarding the aircon,we didnt have any probs,we just kept the balcony door shut and it was fine,we also had a little fridge which was a nice surprise.
there was no problems getting any sunbeds there are plentyand the pool area was nice,there is also a spa area and a mini gym which was free.
the age range was mixed while we were there young and older,all friendly as were all the staff that we met.
the food was excellent,plenty of choice,even for me,and im a fussy eater!
the only downside was the noise from the road as we were at the front of the hotel,but being in the centre this was expected,shops,bars, restaurants on the doorstep,marina about 10 mins walk.
all in all a great stay and would definetley stay again,many thanks

Room Tip: maybe a room at the back less noisy,no tea making facility in room so take your own as we did.
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  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank debandmark0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at SENTIDO Tucan, responded to this review, 19 July 2012
Thank you very much for your wonderful review. We are so glad to hear that you enjoyed your holidays with us. Our main aim is to ensure your satisfaction in our hotel. We do appreciate your comments. We are looking forward to greeting you in the future at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elland, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 July 2012

Just come come home from a fabulous holiday at the Tucan. So relaxing. Hotel scrupulously clean and food so nice we didn't go out to eat once. Would recommend it to anyone looking to just chill! OK Entertainment wasn't brilliant but hey ho it was as good as anywhere else we tried, and to be fair if you ventured out of the hotel there were loads of bars (Woodys Bar with karaoke is highly recommended).

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at SENTIDO Tucan, responded to this review, 23 July 2012
Thank you very much for your wonderful review! We are so glad to hear you enjoyed your holidays with us. We look forward to see you back again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fife, Scotland
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 14 July 2012

Was a tad apprehensive about this holiday after reading reviews. However the few poor reviews did the Tucan somewhat of an injustice.
Staff in all departments were excellent, helpful, and very effective at their jobs.
After checking in, in the very plush reception area, we were somewhat disheartened on our walk up the stairs and along the first floor corridor. The carpet is absolutely filthy and something smelled a bit "off".
The room was actually really nice. The bathroom has clearly been refitted recently with modern fittings and tiling on floor and walls. Wood effect flooring throughout the room looks brand new. Beds were comfortable, nice flat screen telly (a bit high up on the wall I felt) and plenty of storage space. The air conditioning was on all of the time for us, it kept the room cool, but could have been cooler we thought. Although we had a balcony facing the rear of the hotel it was fine, apart from on the few occasions that the bin lorry came to empty the glass recycling bins in the early hours of the morning!!
Pool area, like everywhere else was kept clean and tidy and looked to be very well maintained. Can't see where the folks in previous reviews got to complain about lack of sun loungers as we never had, or saw anyone else having a problem getting one.
We were half board and feel that this is where the Tucan is let down. The food is...ordinary, to say the least. There was always something palatable to eat, quite good on most nights actually. Problem was almost every morning and night all we got were variations on a theme. Very little fresh fruit at breakfast, same salad offerings almost every night, suspicions of left overs from one night being recycled the next morning or night, dessert offerings which were largely the same with just a different coloured topping from night to night.
Drinks from the bar were very expensive, certainly compared to the Bar Alhambra next door, which was almost half the price for spirits with mixers.
Evening entertainment was, as per previous reviews, a bit saga orientated. Only on 4 nights out of 7 and pretty poor really.
To bring the place up to speed we felt that completion of the much talked about upgrade, clearly work has been done but it has to be completed in the low season or ratings will probably slide. Free WiFi, even just in the reception area is a must in a 4 star hotel but we had to visit one of the local cafes for this.
Must repeat though, the staff were brilliant, great credit to the hotel.
Would probably go back, but only on a bed and breakfast basis as there are loads of good value places to eat in the town centre.

Room Tip: Ask for a pool view, you may have to pay a small premium, but the view would be much nicer!
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  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank scotrodg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Izabela Janowicz Relaciones Publicas at SENTIDO Tucan, responded to this review, 16 July 2012
On behalf of all our staff we would like to thank you for your review! We would like to mention that Hotel Tucan has free Wi-Fi in a whole hotel and for people that they did not bring their own computers or mobiles with internet access we have two computers in the reception hall that everybody can use. We really don´t know how could that happend that you have to vist local cafes and we are sorry about that. Thanks to comments like yours we can adapt our services to the customers needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 July 2012

Just got back from a fantastic week at Hotel Tucan. Fantastic place, clean. Good Food, Helpful Staff, Entertainment not brilliant.

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at SENTIDO Tucan, responded to this review, 16 July 2012
Thank you very much for your kind words and for sharing your experience with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Musselburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 July 2012

This was our 3rd visit and again we enjoyed our stay here. All inclusive-good standard and choice of food and drinks,snacks etc. Friendly helpful staff. Clean well maintained rooms. Plenty of sunbeds available although there were the usual early birds getting their preferred spots. There was a small spa for the more energetic guests. majority of guests were of the 'mature' age group but there were a handful of younger couples. Quiet, but relaxing as it is an adult only hotel. Next to shops and restaurants (not noisy), 2min walk to main beach and within walking distance to other two beaches, 15min walk to marina. Approx 1hr -1.20hrs transfer from palma airport but well worth it. Cala D'Or is a lovely place, we have been seven times and will keep returning.

Room Tip: we stayed on the first floor at the front of the hotel which had the sun most of the day. Not much n...
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  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at SENTIDO Tucan, responded to this review, 16 July 2012
Thank you very much for taking your time to share with us your experience in Hotel Tucan. We look forward to see you back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 July 2012

After reading previous reviews on the hotel I was slightly sceptical. I was concerned it wouldn't have many guests our age (Im 20 and my boyfriends 22), and whether the hotel would be dated. However I needn't have worried, the hotel had been refurbished for this season and was fantastic. The bathroom was brand new and the sheets and towels were changed daily. There were couples and groups of all ages, and with it being adults only the pool area was always quiet. The pool area was really nice, easily able to get a sunbed and the pool was a good size. The food was great; always fresh, loads of choice for all nationalities and drinks included in the all inclusive were name brand soft drinks and spirits. The location of the hotel was one of the best elements, across a small alley and you were in the centre of the resort and a couple of minutes walk to the beach. I would definitely recommend this hotel to people of all ages who want a relaxed holiday with good food, clean rooms and an excellent location.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sllendrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at SENTIDO Tucan, responded to this review, 1 August 2012
Thank you very much for your wonderful review and your recommendation. We are so glad to hear you enjoyed your holidays with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Tucan

Property: SENTIDO Tucan
Address: Carrer Boulevard 4, 07660 Cala d'Or, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cala d'Or
#9 Luxury Hotel in Cala d'Or
#18 On the Beach Hotel in Cala d'Or
Price Range (Based on Average Rates): £
Hotel Class:4 star — SENTIDO Tucan 4*
Number of rooms: 177
Official Description (provided by the hotel):
SENTIDO Tucan is situated in Cala D'or, in a beautiful and pintoresque Ibiza stile village, with all its white houses in the South of Mallorca and 60 km away from the airport. Ideal to enjoy the relaxing atmosphere, the sun as much as possible or delightful walks. "Adults Only" Hotel. No reservations accepted for clients under 16 years old. Situated by Cala Gran beach with its crystal blue waters, this homely hotel offers the clients an ideal place to relax and enjoy unforgettable holidays. Enjoy a relaxing day in our Spa with jacuzzi, sauna and steam bath. SENTIDO Tucan has been refurbished during winter 2014/15. ... more   less 
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Also Known As:
Gran Hotel Cala d Or
Gran Hotel d Or Tucan
SENTIDO Tucan Cala D'Or, Majorca

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