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“Should have remained closed”
Review of Sentido Tucan

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Sentido Tucan
Ranked #16 of 46 Hotels in Cala d'Or
Reviewed 3 June 2013

Booked the Tucan for myself, hubby, sister and brother-in-law through Thomas Cook specifically because it was a style holiday and 4 star which it definately was not. Expected tea/coffee facilities in our rooms, there were none, reception told us that we could hire a kettle which was not mentioned in the brochure.
The food although a wide choice was not hot but warm, at no time did we see any of the staff temperature test any of the supposedly hot food. At the welcome meeting with our rep on Sunday morning we complained about the food temperature and lack of kettle which she said she would look into. On Sunday morning my sister and I walked along the corridor (2nd floor) to the far end and noticed a crack the full width of the window which moved when touched. We reported it to the staff in reception in the hope that they would have put tape across it or some other means of securing it as the window overlooked a concrete path, the result of someone leaning on it would have been disasterous. On Tuesday it was still the same so we then told our holiday rep who said she would look into it, we left the hotel on Saturday and it was still the same.
The kettle issue was resolved after four days by way of paying a 20 euro deposit. The staff of which there weren't many in the restaurant and bar worked very hard and were very attentive.

There was no daytime entertainment and during the evening backgound music was played, we had auld lang sign one night and a christmas tune, they booked a singer on the Tuesday and on the Thursday a duo sang/played music suitable for Blackpool ballroom.

We were told during our stay that the hotel had re-opened the day we arrived following a refurbishment but we don't know what area was refurbished as the carpets on the stairs and halls are stained and worn and overall looked dirty along with some of the chairs and sunbeds (of which there were plenty).

The hotel is central for bars and restaurants, we ate at a place called Different which was delicious and reasonably priced. If you go all inclusive and let reception know by 8pm they will provide a substantial packed lunch which consists of meats, cheese, tin of tuna, tomatoe, bread roll, fruits and water.

On the transfer coach back to the airport we were told by the rep that the Tucan re-opened the day that we arrived and was not closed for a refurbishment but due to managerial/financial issues and that our tour operator was in the throws of pulling out of the hotel so why put us in there?
If you have already booked the Tucan on all inclusive then take extra money just in case you have to eat out.

Room Tip: The rooms overlooking the pool can be noisy as there are bars quite near, having said that there was...
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  • Stayed: May 2013, travelled as a couple
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7  Thank Anne19611076988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at Sentido Tucan, responded to this reviewResponded 5 June 2013

Thank you very much for taking your time to write a opinion about Tucan Hotel. About 80 % customers that are in Tucan at the moment, that are people they have been before at Tucan Hotel. We are very glad about it and we are doing our best every year to make the stay of every customer so nice as posible, That is also a very good reason why Hotel Tucan should NOT have remeinded closed. About the window, it has been fixed at monday. We were waiting for a profesional to come. The Hotel is situated in center of Cala D´or and every room can be noisy.

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660 - 666 of 986 reviews

Reviewed 9 May 2013

Myself and 9 others were booked into the hotel Tucan on the 3 rd of may for 7 nights. 3 days before we were due to go we had a call from Thomas Cook, to say the hotel was not available and we would be moved to sa coma in the thb plata, I would advise anyone who is booked into this hotel to check with your tour operated as we went to visit the resort and the hotel does not look like it will be open anytime soon. The hotel they sent us to, the food is discussing and the facility's are non existent. The choice at the pool bar for food is a dry bread cheese or ham sandwich, and the restaurant is not much better. We are 10 very disappointed people who were out to celebrate 3 50th birthdays, so Thomas Cook get ready!!!!!!!

Stayed: May 2013, travelled with friends
19  Thank joypoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at Sentido Tucan, responded to this reviewResponded 29 May 2013

We are very sorry, about problems that the closure of Hotel caused. It did not really depend of Hotel and we did our best to try to solve problems so fast as possible. The Hotel Tucan is open since 25th May. We would like to apologise one more time about all the inconveniences.

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Reviewed 27 March 2013

We stayed for one night only before switching to a different hotel. Be warned, this IS NOT a 4 star hotel as described in Thomas Cooke brochure. Room not to appropriate standard. Hotel smelled. Dirty, stained carpets and furniture. Food disgusting, e.g. eggs cooked for breakfast at 6 am and kept under warming lamps for hours on end. Fruit overripe and rotting. Masses of pasta and fried potatoes. No freshly prepared dishes. Took many photographs and complained to Thomas Cooke on return to UK. Unsatisfactory resolution so WILL NOT be using Thomas Cooke for our holiday bookings in future.

Room Tip: This hotel is not as represented in Thomas Cooke's advertising. No rooms can be recommended.
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  • Stayed: August 2012, travelled as a couple
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9  Thank Celia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at Sentido Tucan, responded to this reviewResponded 30 May 2013

We are very sorry about all the inconvinience. But also we can not agree that eggs were cooked for breakfast at 6 am, becouse breakfast starts at 7.30 am and the kitchen doas not open earlier. We have also show cooking, where the cooks are prepering food in front of customers, fresh. Every lunch and dinner is served in buffet form and we are very sorry, that you could not find anything in your taste. This review was written in march and the hotel was closed since october and we had a lot of time to improve some things.

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Reviewed 7 November 2012

My partner and I stayed here 13th-20th Oct. The Hotel was very nice and clean and the staff were friendly too. The entertainment wasn't great and only 2 nights out of 7 whiich was a little disappointing. Although the Hotel was closing for the season a few days after we left, we had paid a lot for the week all inclusive with it being the school holidays in glasgow area so you would at least expect the same service as earlier in the season. That is possibly more a complaint of Thomas Cook than the hotel I guess. The view from room wasnt great however we had asked for a room nearby the lift and we we given this so we were not particularily bothered about the view. The meals on the whole were okay although at times there seemed to be a problem with small flies around the salad dishes which was a bit off putting. We liked the fact that the bed was a proper double and not the usual 2 singles put together. I thought a point that was obviously missing was a balcony light for sitting outside in the evening. The all inclusive drinks, as previously mentioned by others, were stopped at exactly 11pm which is earlier than most other hotels. We had a great holiday though and hired a car and went out and about all over Majorca most days. Places in particular worth a mention were Soller in the west, Andratx in the south, Caves of Drach and Cala Millor on the east coast. Estellencs is spectacular and beautiful.

  • Stayed: October 2012, travelled as a couple
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2  Thank 32Anne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

Hi Folks
My wife and I stayed here from Oct 6th-Oct 20th 2012 on a half board basis,
Last holidayed in Cala D'or 20 years ago
This is a really nicely appointed Hotel with lovely Reception areas and a well layed out Bar/Lounge. The pool area is also very well layed out with plenty of good quality sunbeds and a nice pool bar area with plenty of tables and chairs.Rooms were of a good standard but choose position carefully (we were 335) on the pool facing side. Some rooms even on this side were blocked from any views, even of the pool. by dense tree cover from the gardens. Fridge and A/Con included and a repair to balcony door lock was carried out within the hour .Entertainment is practically none existent with 3 acts the first week (2 were quite good and the other terrible) and only 1 act the second week which was not advertised in reception, resulting in very few people turning up to watch.Background music was played on other nights.
Drinks in the Hotel were in our opinion very expensive costing 6.5 euros for a gin and a bottle of Nordic Mist tonic. Nice upmarket restaurant across the road charged 3.5 euros for same drinks. They ran out of bottled tonic and other dirinks as they were closing soon. We payed for the same level of service as was given all season and many people were very unhappy with this.
All inclusive drinks were stopped rigidly at 11 pm and the bar usually emptied very quickly after this time.
However we thought the dining room let the hotel down.
Food is a hit or miss although there is usually a quite large choice it is not very appetising and at times and very repetative. Chairs are straight backed and you cannot relax in them as tables are so narrow that you cannot get your legs between the table legs making sitting at them very uncomfortable. Breakfast was good but evening meals were the problem.We saw many residents eating out when we did.
Waiters are hard working but not very chatty and at times were guilty of clearing your table and drinks whilst you got your next course.
We ate out most of the second week.
Try " Indiana John,s" for great curries and atttentative service (One of the best)
Cala D'Or at the end of the season can only be described as "dead" with lots of restaurants closing around 10 pm or already closed for the winter. Ther are a lot of ice areas around Cala D'OR but don.t expect much exitement. This Hotel is a good one but requires more thought from the management about how and who it is ran for. Bed and breakfast the best option.
Would say this could be a good base but we would not return again to this hotel or indeed Caal D,or

Room Tip: High overlooking pool around about room 335
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  • Stayed: October 2012, travelled as a couple
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2  Thank GerryShirley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012

Lovely resort - Tucan Hotel clean and rooms adequate - a light on the balcony would be good.
First night we arrived (6 October 2012) soup cold adequate choice of main course and sweets.
Meals first week were passable - second week disgusting - pork joint raw in middle - cook kept putting it back in oven to cook some more - only 12 couples eating in restaurant - everyone else eating elsewhere incuding those on all inclusive - 2.50 Euro for bottle of water - small bottle 2.20 Euro - breakfast OK.
We were on 2nd floor and during the storm our bathroom ceiling was leaking to say the least and could here electric aand water shorting - electrician thought that by pushing the ceiling 3 times with screwdriver would sort it - persuaded him to look closer - he did take down the ceiling and eventully the shorting stopped for a few days - 2 days later another electrician arrived and it appeared the problem was with the hair dryer - never used it - casingg was cracked and glued - did not look to safe. Blankets on corridor and dinind room floor to soak up rain water - believe same thing happened last year hope they fix the roof before too long. Never again.

Room Tip: Get rooms oerlooking swimming pool
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  • Stayed: October 2012, travelled as a couple
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6  Thank Aberdeentraveller19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at Sentido Tucan, responded to this reviewResponded 1 June 2013

We would like to apologise for all the inconvinience. This winter the roof had been fixed and we are hoping not to have this problem during storms. About the empty restaurant, the hotel was closing in October and we did not have much customers at this time.

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Reviewed 23 October 2012

Cala d'Or is a beautiful resort. The Tucan Hotel, however leaves a lot to be desired. The hotel does not deserve a 4 star rating. We had stayed here several years ago and thought the 'Adult Only' description would mean a certain amount of peace and quiet, but in reality it meant a much older clientelle and boredom. We had opted for an All Inclusive package but found that the hotel staff were new to this concept and found ourselves made to feel less valued and dismissed. The D'or hotel management need to make up their mind who they are trying to attract.

  • Stayed: October 2012, travelled as a couple
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4  Thank Carola1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sentido Tucan

Address: Carrer Boulevard 4, 07660 Cala d'Or, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cala d'Or
#9 Luxury Hotel in Cala d'Or
#14 On the Beach Hotel in Cala d'Or
Price Range: £75 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sentido Tucan 4*
Number of rooms: 177
Official Description (provided by the hotel):
SENTIDO Tucan is situated in Cala D'or, in a beautiful and pintoresque Ibiza stile village, with all its white houses in the South of Mallorca and 60 km away from the airport. Ideal to enjoy the relaxing atmosphere, the sun as much as possible or delightful walks. "Adults Only" Hotel. No reservations accepted for clients under 16 years old. Situated by Cala Gran beach with its crystal blue waters, this homely hotel offers the clients an ideal place to relax and enjoy unforgettable holidays. Enjoy a relaxing day in our Spa with jacuzzi, sauna and steam bath. SENTIDO Tucan has been refurbished during winter 2014/15. ... more   less 
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Also Known As:
Gran Hotel Cala d Or
Gran Hotel d Or Tucan
Sentido Tucan Cala D'Or, Majorca

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