Booked the Tucan for myself, hubby, sister and brother-in-law through Thomas Cook specifically because it was a style holiday and 4 star which it definately was not. Expected tea/coffee facilities in our rooms, there were none, reception told us that we could hire a kettle which was not mentioned in the brochure.
The food although a wide choice was not hot but warm, at no time did we see any of the staff temperature test any of the supposedly hot food. At the welcome meeting with our rep on Sunday morning we complained about the food temperature and lack of kettle which she said she would look into. On Sunday morning my sister and I walked along the corridor (2nd floor) to the far end and noticed a crack the full width of the window which moved when touched. We reported it to the staff in reception in the hope that they would have put tape across it or some other means of securing it as the window overlooked a concrete path, the result of someone leaning on it would have been disasterous. On Tuesday it was still the same so we then told our holiday rep who said she would look into it, we left the hotel on Saturday and it was still the same.
The kettle issue was resolved after four days by way of paying a 20 euro deposit. The staff of which there weren't many in the restaurant and bar worked very hard and were very attentive.
There was no daytime entertainment and during the evening backgound music was played, we had auld lang sign one night and a christmas tune, they booked a singer on the Tuesday and on the Thursday a duo sang/played music suitable for Blackpool ballroom.
We were told during our stay that the hotel had re-opened the day we arrived following a refurbishment but we don't know what area was refurbished as the carpets on the stairs and halls are stained and worn and overall looked dirty along with some of the chairs and sunbeds (of which there were plenty).
The hotel is central for bars and restaurants, we ate at a place called Different which was delicious and reasonably priced. If you go all inclusive and let reception know by 8pm they will provide a substantial packed lunch which consists of meats, cheese, tin of tuna, tomatoe, bread roll, fruits and water.
On the transfer coach back to the airport we were told by the rep that the Tucan re-opened the day that we arrived and was not closed for a refurbishment but due to managerial/financial issues and that our tour operator was in the throws of pulling out of the hotel so why put us in there?
If you have already booked the Tucan on all inclusive then take extra money just in case you have to eat out.
- Official Description (provided by the hotel):
- SENTIDO Tucan is situated in Cala D'or, in a beautiful and pintoresque Ibiza stile village, with all its white houses in the South of Mallorca and 60 km away from the airport. Ideal to enjoy the relaxing atmosphere, the sun as much as possible or delightful walks. "Adults Only" Hotel. No reservations accepted for clients under 16 years old. Situated by Cala Gran beach with its crystal blue waters, this homely hotel offers the clients an ideal place to relax and enjoy unforgettable holidays. Enjoy a relaxing day in our Spa with jacuzzi, sauna and steam bath. SENTIDO Tucan has been refurbished during winter 2014/15. ... more less
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- Also Known As:
- Gran Hotel Cala d Or
- Gran Hotel d Or Tucan
- Sentido Tucan Cala D'Or, Majorca