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“Reviewing seems good, experiencing is a different picture.”
Review of Sentido Tucan

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Sentido Tucan
Ranked #15 of 46 Hotels in Cala d'Or
Reviewed 2 January 2014

Well, what can I say? In August after reading the reviews of this hotel i was really looking forward to staying there. Unfortunately, the experience was different from expectation. Had I known that you could not post any comments on Trip Advisor for 3 months from a previous comment, i would not have posted that I was looking forward to this holiday.

Firstly, this is a Thomas Cook holiday - 4 star. This is the first holiday with Thomas Cook for a couple of years that we have flown with a Thomas Cook flight. The flight was fantastic, transfers were fine. However, on arrival at the hotel, we had to wait, not long, maybe 5 or 10 minutes for our room to be made available. There were 4 couples who arrived on the same flight. 2 were accommated immediately, the other 2 had to wait. We were allocated room no: 306. This hotel is situated with front on the street level and also sea views. When booking this hotel it was on the understanding that it was not on the street level side. However, 306 is a side view - side view of the next hotel, with a side view of the hotel across the street. Very disconcerning when sitting on the balcony the men in the hotel across the street seemed to only have one way of viewing and that was across the street. Having moved into the bedroom i had to close the curtains to get any privacy. I know this is not a fault of the hotel, but i do like a bit of privacy when sitting on the balcony.

Asked the rep the next day about a different room - was directed to the hotel receptionist. Impression was that he was going home the next day to re-start his university course and that another rep was coming on board and could not really be bothered. I thought the point of having a rep at resort was that they were to take on board any complaints etc of the clients and to deal with same. Silly me, for not realising that this is not part of their job. Spoke with reception and was advised to come back the next day. Went back the next day and had to go back later on that day, because they could not find the complaint!!! We were reallocated room no: 302 - same floor, but slightly towards the back of the hotel. Could see a bit of the sea now and sitting on the balcony was a bit more private.

My husband was not feeling too great the first day, he did not make dinner that evening and had not eaten so tried to take some tea bags to give him a cup of tea.When i tried to take some tea bags from the breakfast site i was repremanded by the maitra de who reminded me that this section was for breakfast only. When i explained the reason why, he allowed me to take some tea bags, but again reminded me that it was for breakfast only. This was the first and only time that i took tea bags to our room.

We were all inclusive. Water was in bottle form, nowever, you were not allowed to take the bottles to your room, same with wine which you did not drink (this was in the restaurant at dinner time.) Left over wine was reallocated to the bar. So we had to buy bottled water to keep in the room. If you asked for water at other times in the bar it was provided in a plastic tumbler.

Food - was not of great quality. There were picture signs of a sheep, cow (which also had steak written across it) a fish, a chicken/turkey a pig, vegetables and potato. Every kinds of meat was swallowed in sauce. So our diet consisted of soup, which was good, salad, ie. lettuce, tomato, etc and cheeses, followed up with ice cream. On our last night we ventured out to an Italian restaurant for a slap up meal.

Rooms however were clean and the chambermaids were pleasant. Replenishment of items used were not too forthcoming, luckily I always take extra toiletries with us.

While sitting in the pool area, there were too many discussions about the standards of this hotel. Many who were on half board were spending most of the holiday money on meals out because the standards of food were certainly not 4 star. Others complained of their rooms. I only met one couple who were happy with their all, their room was a pool side room, they said was large!! (i believe all rooms were of same size and ours certainly was not large) and they thought the food excellent. They however were staying for 10 days, we along with other guests were staying for 7. HOW DO HOTELS ALLOCATE ROOMS? IS IT A FIRST COME FIRST SERVE? DO THOSE WHO STAY THE LONGEST GET THE BEST ROOMS? It was sad to hear of guests who could not wait for the flight home, we were also of the same ilk. this was not only the Glasgow flights. One set of guests did not even unpack their bags. We could hear them on their mobiles stating that they would not stay there and were quite happy to pay the extra 140 euros to stay elsewhere. What does this say?

Cala D'or is not a bad place. For shops, restaurants etc it is a nice area. But we will certainly not be back.

I would say however, from other feedback that if you get the poolside room that you have requested, are maybe bed and breakfast only then perhaps this hotel would be a fine place to lay your head down. If you want anything else, then this is certainly not the place to be. I find it strange that we were not allocated any questionnaires to fill in. Sorry to say this is certainly not a 4 star hotel.

Room Tip: You will have to insist on a pool side room. However, how they allocate rooms is a mistery to me...
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  • Stayed: September 2013, travelled as a couple
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5  Thank sunshineKirkcaldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at Sentido Tucan, responded to this reviewResponded 4 May 2014

First of all thank you for taking your time and writing a review about your stay with us. We are very sorry that your experience at Hotel Tucan was not like you have expected. On TripAdvisor people are leaving their opinions and their always have right to have their own opinion. Concerning your review all rooms are the same size. The recepcion staff is always trying to allocate the customers as they requested, but sometimes it is just not possible.

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544 - 550 of 986 reviews

Reviewed 28 November 2013

hotel tucan in calor dor was in our opinion 3 star not 4,food was good ,but setting of tables very poor.clean rooms ,uncomfortable beds,definatley need new mattress.with no children very quite hotel.not much to do in cala dor and as a mobility scooter user found the town very difficult to get around as pavement did not have many ramps.thomas cook flight delay out of doncaster 4hours delay with no imformation of reason why until captain on flight explained..thomas cook broke the bank and gave us £5 voucher.travelled in october and at least we had good weather.overal not impressed .

  • Stayed: October 2013, travelled as a couple
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Thank linda528807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at Sentido Tucan, responded to this reviewResponded 2 May 2014

Thank you for taking your time to post your review on TripAdvisor. We are sorry to hear that the hotel did not meet your expectations in 100%. Our management daily strive to offer our customers the most friendly and professional service. We appriciate your feedback because it helps us to improve our services.

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Reviewed 30 October 2013

visited tucan 08 oct 2013 to 16 oct 2013, think hotel closes end of oct .
4 star hotel and its fairly small about 130 rooms but that was fine by us.
one or two parts maybe needed a bit of painting but overall lovely decor.
the food was absolutely marvellous , plenty of choice and all lovely.
staff excellent.
the resort is quiet with 2 coves as apposed to a long stretch of beach, lovely for our time of the year but should amagine would be very busy in the summer.
lovely restuarants and shops plus a beautiful harbour to walk round.

you can walk to cala egos but ask someone the route as we walked the way the cars went and went out of our way.
basically as you walk from cala d'or to the harbour walk right round the harbour past the barracade up the hill to where the little train stop is. just before the train stop on the left there is a path with a sign saying beach/ hotels, follow that path running adjacent to the harbour when you come out dont go straight on turn left wak down past the houses and it brings you out at cala egos cove. the shops etc are past the cove turning right.
so basically if you want a nice hotel and smart quiet resort in majorca this is lovely

oops forgot to mention we didnt mind either way but when we booked it was no children presume thats all the time .

Room Tip: our room was fine but noticed some were smaller, we didnt pay any extra so if you feel your room is...
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  • Stayed: October 2013, travelled with family
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4  Thank james b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at Sentido Tucan, responded to this reviewResponded 2 May 2014

Thank you very much for taking your time and writing a review about us. We are so glad to hear that you enjoyed your holidays at Tucan Hotel. Our main aim is to ensure your satisfaction. It is a big plesure to read that you liked the food and the staff gave you a great service. We invite you to come back to spend a nice relaxing holidays at Tucan in Cala D'or.

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Reviewed 29 October 2013

I am going to go against most other reviews. In general terms the hotel itself was ok. Clean, tidy, light and airy and quiet......no children! Staff friendly and helpful. The other guests were of a 'more mature' age which is why it was quiet.

The main criticism is of the food in the restaurant. Every evening seemed to be the same, just different sauces and with indifferent taste. I can eat almost anything, but after 3 nights even I was struggling to find something.

So hotel and poolside ok, food below even average. Don't know where the 4**** comes from, but if you want a quiet hotel and want to eat out, then it is fine; there are plenty of bars ans restaurants to choose from.

  • Stayed: October 2013, travelled as a couple
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5  Thank 49michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at Sentido Tucan, responded to this reviewResponded 2 May 2014

Thank you very much for your review. We are very sorry that you did not enjoy the food in Tucan´s restaurant. Our staff is working hard every day to give best service to all our customers. One more time we are very sorry that you are dissapointed witha part of your holidays.

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Reviewed 26 October 2013

I am just back from a one week break in this wonderful hotel. We found the staff to be very friendly and helpful and the bar staff were excellent. The entertainment was just ok but it had to cater for all ages and as this time of year it is mainly elderly so it may just be me who thinks this. The food was well presented and a good variety to chose from the hotel is very clean but is a older hotel but it is well kept the rooms are cleaned every day and kept to a good standard with a large tv in each room. I will be rebooking this hotel for next year. Overall I found this hotel to be excellent.

Stayed: October 2013, travelled as a couple
6  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at Sentido Tucan, responded to this reviewResponded 28 October 2013

Thank you very much for your wonderful review about Hotel Tucan. All staff is working hard in order that our guests enjoy the most when they stay between us and your kind words encourage us to keep on working. It is a big plesure for us that you will be rebooking Hotel Tucan for next year. We are looking forward to welcome you back.

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Reviewed 26 October 2013

First time to Cala d'dor, arriving 12 Oct 13 I found the hotels location ideal, in the centre of the resort enabling excellent access to all parts of the town and within easy walking distance of the other beaches and Marina.
I am a single male in my late 50's and anticipated being placed in the usual broom cupboard, however I was given a standard double room that was excellent overlooking the rear of the property. Unfortunately the gent in the room next to me was nocturnal and I was forced to ask for a move after 2 days, the hotel willingly providing a room overlooking the pool. Sleep vastly improved!!
The hotel is clean and the staff without exception are extremely friendly and helpful.
If had had any criticism it would be with the limited restaurant menu in the evenings and that the food was not even warm let alone hot. Breakfast was a different matter and the food excellent.
The bar closes shortly after 11:00pm and therefore you will be in bed before midnight.
I left behind a pair of reading glasses which the hotel forwarded back to England at no cost which I considered extremely commendable.
I had an excellent time as a result of the very good hotel and combined with it's location if it's a 'chill out' holiday you're after, the Tucan's the place.
Tony Derby

Room Tip: Try to avoid the rooms at the rear that are noisy.
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  • Stayed: October 2013, travelled solo
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8  Thank Tony d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at Sentido Tucan, responded to this reviewResponded 28 October 2013

Thank you very much for your nice comments, it is always a pleasure to know that we met your expectations, because it is what we aim for. We are glad that your glases have been founded and we could send them back to you. We are looking forward to see you for your next 'chill out' holiday at Tucan.

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Reviewed 23 October 2013

Just returned from an "all inclusive" week's holiday, the first time at this hotel which is ideally situated in the small resort of Cala d'or, close to numerous restaurants, bars etc. and within only a few yards from a lovely beach. The hotel is spotlessly clean though some of the carpets are a liitle worn, the food is good and varied and the staff were always courteous, cheerful and helpful - a special mention must be made of the bar staff who were exceptional. Altogether a great holiday and we will certainbly be going back.

  • Stayed: October 2013, travelled as a couple
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2  Thank WilfandJoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Relaciones Publicas at Sentido Tucan, responded to this reviewResponded 26 October 2013

We are very pleased to read from your review that you had a great holiday with us. We thank you very much for your recommendation and for your nice words about our staff, service and facilities. We are very pleased that you are planning to come back to us. That will be a plesure for us to welcome you again at Hotel Tucan.

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Additional Information about Sentido Tucan

Address: Carrer Boulevard 4, 07660 Cala d'Or, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cala d'Or
#8 Luxury Hotel in Cala d'Or
#13 On the Beach Hotel in Cala d'Or
Price Range: £62 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sentido Tucan 4*
Number of rooms: 177
Official Description (provided by the hotel):
SENTIDO Tucan is situated in Cala D'or, in a beautiful and pintoresque Ibiza stile village, with all its white houses in the South of Mallorca and 60 km away from the airport. Ideal to enjoy the relaxing atmosphere, the sun as much as possible or delightful walks. "Adults Only" Hotel. No reservations accepted for clients under 16 years old. Situated by Cala Gran beach with its crystal blue waters, this homely hotel offers the clients an ideal place to relax and enjoy unforgettable holidays. Enjoy a relaxing day in our Spa with jacuzzi, sauna and steam bath. SENTIDO Tucan has been refurbished during winter 2014/15. ... more   less 
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Also Known As:
Gran Hotel Cala d Or
Gran Hotel d Or Tucan
Sentido Tucan Cala D'Or, Majorca

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