Well, what can I say? In August after reading the reviews of this hotel i was really looking forward to staying there. Unfortunately, the experience was different from expectation. Had I known that you could not post any comments on Trip Advisor for 3 months from a previous comment, i would not have posted that I was looking forward to this holiday.
Firstly, this is a Thomas Cook holiday - 4 star. This is the first holiday with Thomas Cook for a couple of years that we have flown with a Thomas Cook flight. The flight was fantastic, transfers were fine. However, on arrival at the hotel, we had to wait, not long, maybe 5 or 10 minutes for our room to be made available. There were 4 couples who arrived on the same flight. 2 were accommated immediately, the other 2 had to wait. We were allocated room no: 306. This hotel is situated with front on the street level and also sea views. When booking this hotel it was on the understanding that it was not on the street level side. However, 306 is a side view - side view of the next hotel, with a side view of the hotel across the street. Very disconcerning when sitting on the balcony the men in the hotel across the street seemed to only have one way of viewing and that was across the street. Having moved into the bedroom i had to close the curtains to get any privacy. I know this is not a fault of the hotel, but i do like a bit of privacy when sitting on the balcony.
Asked the rep the next day about a different room - was directed to the hotel receptionist. Impression was that he was going home the next day to re-start his university course and that another rep was coming on board and could not really be bothered. I thought the point of having a rep at resort was that they were to take on board any complaints etc of the clients and to deal with same. Silly me, for not realising that this is not part of their job. Spoke with reception and was advised to come back the next day. Went back the next day and had to go back later on that day, because they could not find the complaint!!! We were reallocated room no: 302 - same floor, but slightly towards the back of the hotel. Could see a bit of the sea now and sitting on the balcony was a bit more private.
My husband was not feeling too great the first day, he did not make dinner that evening and had not eaten so tried to take some tea bags to give him a cup of tea.When i tried to take some tea bags from the breakfast site i was repremanded by the maitra de who reminded me that this section was for breakfast only. When i explained the reason why, he allowed me to take some tea bags, but again reminded me that it was for breakfast only. This was the first and only time that i took tea bags to our room.
We were all inclusive. Water was in bottle form, nowever, you were not allowed to take the bottles to your room, same with wine which you did not drink (this was in the restaurant at dinner time.) Left over wine was reallocated to the bar. So we had to buy bottled water to keep in the room. If you asked for water at other times in the bar it was provided in a plastic tumbler.
Food - was not of great quality. There were picture signs of a sheep, cow (which also had steak written across it) a fish, a chicken/turkey a pig, vegetables and potato. Every kinds of meat was swallowed in sauce. So our diet consisted of soup, which was good, salad, ie. lettuce, tomato, etc and cheeses, followed up with ice cream. On our last night we ventured out to an Italian restaurant for a slap up meal.
Rooms however were clean and the chambermaids were pleasant. Replenishment of items used were not too forthcoming, luckily I always take extra toiletries with us.
While sitting in the pool area, there were too many discussions about the standards of this hotel. Many who were on half board were spending most of the holiday money on meals out because the standards of food were certainly not 4 star. Others complained of their rooms. I only met one couple who were happy with their all, their room was a pool side room, they said was large!! (i believe all rooms were of same size and ours certainly was not large) and they thought the food excellent. They however were staying for 10 days, we along with other guests were staying for 7. HOW DO HOTELS ALLOCATE ROOMS? IS IT A FIRST COME FIRST SERVE? DO THOSE WHO STAY THE LONGEST GET THE BEST ROOMS? It was sad to hear of guests who could not wait for the flight home, we were also of the same ilk. this was not only the Glasgow flights. One set of guests did not even unpack their bags. We could hear them on their mobiles stating that they would not stay there and were quite happy to pay the extra 140 euros to stay elsewhere. What does this say?
Cala D'or is not a bad place. For shops, restaurants etc it is a nice area. But we will certainly not be back.
I would say however, from other feedback that if you get the poolside room that you have requested, are maybe bed and breakfast only then perhaps this hotel would be a fine place to lay your head down. If you want anything else, then this is certainly not the place to be. I find it strange that we were not allocated any questionnaires to fill in. Sorry to say this is certainly not a 4 star hotel.
- Official Description (provided by the hotel):
- SENTIDO Tucan is situated in Cala D'or, in a beautiful and pintoresque Ibiza stile village, with all its white houses in the South of Mallorca and 60 km away from the airport. Ideal to enjoy the relaxing atmosphere, the sun as much as possible or delightful walks. "Adults Only" Hotel. No reservations accepted for clients under 16 years old. Situated by Cala Gran beach with its crystal blue waters, this homely hotel offers the clients an ideal place to relax and enjoy unforgettable holidays. Enjoy a relaxing day in our Spa with jacuzzi, sauna and steam bath. SENTIDO Tucan has been refurbished during winter 2014/15. ... more less
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- Also Known As:
- Gran Hotel Cala d Or
- Gran Hotel d Or Tucan
- Sentido Tucan Cala D'Or, Majorca