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“Great staff but the hotel needs some entertainment.”
Review of Sentido Tucan

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Sentido Tucan
Ranked #16 of 46 Hotels in Cala d'Or
Reviewed 8 June 2014

1 week all inclusive, enough choice of food and full range of drinks all though if you want some drinks there is a charge. Plenty of sunbeds and clean pool.The hotel is Adult only with a small but well laid out spa centre,the interior is clean and well decorated but the outside walls need freshening up and perhaps some balcony lights or floodlights at night.The evening entertainment was every other night would be the same as a working mens club, keyboard and singer.
There is a beach about one hundred yards from the pool exit.Three streets of shops for the ladies to explore.I would recommend for older couples.Bob

Room Tip: Front or street side because of the bin lorries 3AM every morning around the back.
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  • Stayed: June 2014, travelled as a couple
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1  Thank Bob1557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Director General at Sentido Tucan, responded to this reviewResponded 15 June 2014

Thank you for taking your time to post a review on TripAdvisor. We appriciciate your kind words about our staff and also the meaures will taken to improve the entertaiment. Our management daily strive to offer our customers the most friendly and professional service.

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531 - 537 of 986 reviews

Reviewed 8 June 2014

An all inclusive that isn't quite......all inclusive. Having stayed at Tucan at the end of May 2014 I have mixed feelings about this hotel. The hotel itself is situated in the middle of Cala d'or such that a quiet,relaxing time at the pool is difficult as you can hear constant traffic and pedestrians walking around the hotel throughout most of the day and part of the night. The hotel is adults only,which is a bonus.
The staff are pleasant,friendly and generally helpful but at times overworked particularly in the bar and restaurants.
The all inclusive does NOT include pool towels which cost €10 deposit plus €2 for each exchange,does NOT include a safe which costs €21 a week plus a €15 refundable deposit,which is also not in your room and is in a room behind the reception area. Tea/coffee making facilities are not available in the rooms and a kettle requires about a €20 refundable deposit to hire and does not include tea,coffee ,milk or sugar which had to be bought separately in a nearby shop. There is a fridge in the rooms which is empty.
On their leaflet, given on arrival it states the bar is open 0930 until 11pm ,however this is not the case and the all inclusive is not available until 11am,this means that from breakfast until 11am you go without water or indeed a drink of any description,even worse if you have a 0730 breakfast (which should be served until 1030 but they start putting food away from about 0930).
Generally food was fine,with a reasonable choice although a little repetitive at times with a choice of meat,vegetable dishes as well as salads at both lunch and evening meal and as mentioned many,many times ,both in reviews and directly to tour operators,who have failed to act upon this matter, much of the food was not hot and only lukewarm.
Snacks were available from the bar during the day from 11am onwards.
Evening entertainment was non existent with only 2 nights out of 7 with two lounge singers of poor quality and absolutely nothing the other nights other than dodgy CDs,saying this ,it actually is not a bad hotel ,although with just a little investment in people and infrastructure and of what all inclusive means in the competitive package tours industry ,the Tucan Hotel could actually regain it's original name of the Grand Tucan.
There is free wi-if,for which a log in token is required from reception and on the whole was adequate for general use,a few more English TV channels would not go amiss as only BBC World News and Sky News were available plus very dodgy and unwatchable reception of CNN.
Carpets along corridors to rooms were stained and worn.
Hand dryers were available in bathrooms/toilets but were largely ineffective and many seemed to resort to using toilet paper to dry hands!
Air conditioning in rooms was poor and no matter what settings we used ,it never got cool at all.
Room cleaning was excellent,sheets and room towels changed daily (although not allowed to use room towels around the pool area).
The pool area was fine with sunbeds available,although we did wonder if there were enough for a full hotel of guests.
There is a small spa and gym and small jacuzzi ,we also booked a massage which is to be recommended.
The lifts to floors are small,and probably not particularly wheelchair friendly noting at the time we went,a proportion of guests had impaired mobility.
There is the facility to book an early departure breakfast which we found very useful and more than adequate and does need booking the day before departure.
Overall,I am happy to give 3 stars out of 5,and think that with,as mentioned above,a little investment would easily take this to a 4 star.

Stayed: May 2014, travelled with friends
3  Thank Paulbrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz at Sentido Tucan, responded to this reviewResponded 9 June 2014

First of all thank you very much for taking your time and writing a review about us. Thank you for your opinion because that helps us to improve our services. With some information that you are giving we cannot agree. The breakfast starts at 7.30 and it is not possible that food will be taken before 10.30. Normally it stays longer on buffet because many people come late to the breakfast. Till 10.30 food cannot be taken, it has to be replaced. Bar is open from 9.30 am, only all inclusive starts at 11 am. The dining room for breakfast like said before is open from 7.30 till 10.30 that customers can go there any moment to drink water or coffee before the all inclusive starts. Entertainment we have three times a week. Air conditioning was still not on in May. Now it is working all the time, because temperatures are higher.

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Reviewed 7 June 2014

we stayed at the Tucan 1st week of June and couldn't be happier, great service from all the staff polite friendly and very helpful, The hotel was lovely and very clean , yes the stair carpet had marks on as other guest have mentioned however expected with the amount of people using the stairs daily, we stayed bed and breakfast we had lots of choice and the food was fresh daily.
The spa was an added bonus we used this daily, all in all a lovely friendly clean hotel whos staff are a credit and i understand why people return year on year we certainly will.
A lovely location too a great resort.
Thankyou for a lovely stay.

  • Stayed: June 2014, travelled as a couple
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Thank emma c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz at Sentido Tucan, responded to this reviewResponded 8 June 2014

Thank you very much for taking your time and writing a review about us. We are so glad to hear that you enjoyed your holidays at Tucan Hotel. Our main aim is to ensure your satisfaction. It is a plesure to read that you will be one of our guests that are coming back every year, many of them since many years. We all at Tucan hope to able to wecome you back as soon as possible!

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Reviewed 7 June 2014

We have just come back from 10 nights at this hotel and it was OK. Staff were great, especially in the restaurant and bar where they work at 100 miles an hour! Food was OK but comparing it to other 4 star hotels it was a bit boring with only one buffet restaurant and no outdoor eating area, luckily the hotel is in the center of town with lots of bars and restaurants available.

The most disappointing aspect was the room, we had paid extra for a sea view, which was a dot in the distance and no sun on the balcony in the evening, room 330 not recommended! Beds were hard, air conditioning noise and only news channels on the TV' cleaned every very day though.

There is no entertainment during the day and only occasionally in the evening, which was pretty awful.

If you're looking for a proper adults only 4 star I would recommend the Atlantica Bay in Cyprus instead.

Room Tip: Don,t bother with sea view upgrade, no evening sunshine at that side of the hotel.
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  • Stayed: May 2014, travelled as a couple
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Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz at Sentido Tucan, responded to this reviewResponded 8 June 2014

Firstly thank you for taking your time for sharing your holiday experience at Tucan Hotel. We are sorry to hear that there were some aspects of the hotel which did not meet your expectations. The entertaiment we have three times a week and it is live music. Your room was a sea view room, just the hotel is in second line to the sea. We appreciate all the comments which helps us to improve our services and to give our guests better experience while staying with us.

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Reviewed 6 June 2014

We have just come back from an amazing week at this hotel.
The decor is typical of a Spanish hotel and it was spotlessly clean and tidy....not a cockroach or spider in sight all week!
We had a lovely warm welcome from the reception staff, and the staff in the dining room and pool bar could not do enough to make our holiday wonderful.
We chose the all-inclusive board option, and we would definitely do the same again...there was always an abundance of beautifully-cooked food available. If we had so desired, we could have eaten from the minute we awoke, to the time we went to bed! There was a wide range of vegetarian, meat and fish dishes available, with loads of starters and dessert options too. We commented that we didn't know how the kitchen staff managed to cater so many different dishes for so many guests every day without the food quality suffering. As for drinks, even cocktails were included in the all-inclusive options, as were ice-creams and snacks.
There was a mini-fridge and hairdryer in our room, and there were kettles available from reception if required. The bed was HUGE and provided a lovely night's sleep every night, and the chambermaids came in and changed the linen and towels every morning. There was a ceiling fan and air conditioning, and a good sized balcony to sit and enjoy the sunshine.
There were no safes in the bedrooms but there was a room behind reception where safes could be hired for a small charge. Also available to hire from reception were pool towels.
Wifi was available throughout the hotel, free of charge, and the signal quality was great all week.
The only down side we found was that the shower screen wasn't quite long enough to stop the water escaping onto the bathroom floor...a rolled-up towel soon sorted this problem out though.
All in all, everyone in our party really enjoyed our stay at the Visit Hotel Tucan and we are looking forward to booking again for next year. A true gem of a hotel and a great value holiday.

Stayed: June 2014, travelled with family
6  Thank Alocinrewog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz at Sentido Tucan, responded to this reviewResponded 8 June 2014

Thank you very much for taking your time and writing a review about us. We are so glad to hear that you enjoyed your holidays at Tucan Hotel. Our main aim is to ensure your satisfaction. It is a big plesure to read that you liked the food and the staff gave you a great service. We invite you to come back to spend a nice relaxing holidays at Tucan in Cala D'or.

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Reviewed 5 June 2014

My wife and I normally go away twice every year and have done so for the last 10 year. We go once to somewhere new and once to Cal Dor in Majorca. The last 5 years we have stayed at the Hotel Tucan and are due to go again in the next 2 weeks. We love this hotel, it is clean, rooms are good, the the food is great. The hotel Is situated in the centre of Cala Dor 30 seconds from the shops and the same to the beach. I always look forward to returning to the Hotel Tucan the staff are friendly and the rooms are cleaned daily it's a great place to stay in a beautiful resort.

  • Stayed: June 2014
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2  Thank Dylanbram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz at Sentido Tucan, responded to this reviewResponded 8 June 2014

Thank you very much for your wonderful comment, It is a plesure for all our staff and management to know that you are choosing Hotel Tucan every year since five years for your holidays in Cala D'or! We have a lot of customers that are coming back to us every year and we are very, very proud of that! We are looking forward to welcome you one more time at Hotel Tucan as soon as possible.

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Reviewed 5 June 2014

I have to say that reading other reviews some people are disillusioned! This hotel was fab, very clean, staff very helpful and friendly nothing too much trouble, food was exceptional. I mean what do you expect for your money if you expect extravagant then go and pay thousands on an a la Carte hotel!!

Yes carpets are a bit tired looking, but lets face it how many people walk up and down these corridors, you don't sleep or eat off them so what is the problem!

Rooms were very clean, bed was beautifully comfortable, slept like a dream all holiday.

We stayed all inclusive and even cocktails were included something which a lot of hotels do not do!

Great choice of food throughout the day, fish, meat, potato, salad, rice every night what more could you want, surely anybody could find something nice to eat here.

Pool area is fairly large no problems in getting a sunbed everyday, lifeguard on duty, pool was cleaned everyday and was lovely. and also use of the spa and gym was free of charge extra added bonus. (The spa and steam room were not working until i was told you had to ask at reception, once you did they worked brilliantly, so it pays just to inquire about things rather than moan after the event).

Great location right in the heart of Cala d'or shops, bars, restaurants, sandy beached cove all within a few minutes walk.

Only negative points really were not enough entertainment during the evening, what they did put on was good, and they need more lighting outside, if you want to sit outside at night and have a drink you do so in the dark, this needs rethinking.

You get what you pay for at the end of the day.

Overall fantastic holiday and will definitely be returning for another fab holiday.

Room Tip: Definitely go with a room overlooking the pool, get the sun all day on the balcony and its a much mo...
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  • Stayed: May 2014, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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4  Thank Helen f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Director General at Sentido Tucan, responded to this reviewResponded 8 June 2014

Thank you very much for your nice comment, it is always a pleasure to know that we met your expectations. I have passed on your positive comments to our staff, good feedback from clients certainly makes our job a lot easier and more enjoyable! One more time thank you very much for taking your time to write this rewiev about us. We are looking forward to welcome you one more time at Hotel Tucan as soon as possible.

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Additional Information about Sentido Tucan

Address: Carrer Boulevard 4, 07660 Cala d'Or, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cala d'Or
#9 Luxury Hotel in Cala d'Or
#14 On the Beach Hotel in Cala d'Or
Price Range: £75 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sentido Tucan 4*
Number of rooms: 177
Official Description (provided by the hotel):
SENTIDO Tucan is situated in Cala D'or, in a beautiful and pintoresque Ibiza stile village, with all its white houses in the South of Mallorca and 60 km away from the airport. Ideal to enjoy the relaxing atmosphere, the sun as much as possible or delightful walks. "Adults Only" Hotel. No reservations accepted for clients under 16 years old. Situated by Cala Gran beach with its crystal blue waters, this homely hotel offers the clients an ideal place to relax and enjoy unforgettable holidays. Enjoy a relaxing day in our Spa with jacuzzi, sauna and steam bath. SENTIDO Tucan has been refurbished during winter 2014/15. ... more   less 
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Also Known As:
Gran Hotel Cala d Or
Gran Hotel d Or Tucan
Sentido Tucan Cala D'Or, Majorca

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