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“Disappointed” 1 of 5 bubbles
Review of SENTIDO Tucan

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SENTIDO Tucan
Ranked #23 of 47 Hotels in Cala d'Or
Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointed”
1 of 5 bubbles Reviewed 14 July 2014

2 star hotel at 4 star prices - if you have not already booked ...... Don't !
If you have already booked take enough euros to eat out !
Good points - hotel is just with short walk to city centre - so plenty of nice places to eat and drink

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Recepcionista at SENTIDO Tucan, responded to this review, 16 July 2014
We are very sorry that Hotel Tucan did not meet your expectations and you got back home disappointed. We would like to know more details to be able to imporove the situation. Our managment and staff always do their best to meet the expectation of our guests. Again we are very sorry to read your review. Kind regards.
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817 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (278)
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English first
Bangor N Ireland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

Just returned from 10 day stay I your wonderful Hotel. Thought that it couldn't be better than last year but it was. Without doubt your Staff were amazing, friendly and extremely helpful. Room was immaculate. This is a perfect location for a peaceful and quiet Holiday. Poolside could do with little more parasols. Previous review regarding towels out from 7am completely untrue. Please bring these comments to the attention of Dining room and bar Staff. They were terrific. Good selection of food at all times. I was very happy with our stay and hope to call again with you

Room Tip: For me pool view is best
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BarryABangorNIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Recepcionista at SENTIDO Tucan, responded to this review, 19 July 2014
Thank you very much for your review and for coming back to Hotel Tucan for your holidays. It is an honor for us to read your kind words. Thank you for mentioning our improvements. We will pass your words to all our staff. We all are doing our best to improve services and your kind words are helping to keep working hard. We will be pleased to welcome you back next year in Hotel Tucan. Best regards.
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Cardiff, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 13 July 2014

Just returned from a weeks holiday at Toucan .We had a lovely time but found the pool area really overcrowded with beds crammed together. There were towels on beds by 7am daily, other holidays ive taken these would have been removed as its not fair that when having a well needed break you have to set an alarm to even get a bed. This really needs to be looked at and the guy sitting by the pool all day doing very little should take all towels off and no one should be able to claim a bed until ready to use it ..Also the dress code at night states men to wear long trousers when at least half were in shorts and not always smart ones and yet no-one batted an eyelid, some other guests we spoke to also mentioned this. Saying that the staff were lovely and rooms kept very clean food was okay but a little monotonous but perfectly edible.We asked for a high floor and beach view but got a low floor and pool view but once the bar closed it was really quiet so slept really well.We went to the Caves of Drac well worth a visit ,but don't go with the rep as really easy and cheaper to go on your own as bus just outside costs 6euros each way and 14.50 to get in , we then walked down into Porto Cristo just 10 mins and it was lovely. The hotel will give you a bus timetable ,its so easy as it takes you straight to the caves. We loved Cala Do,r and will go back but may do self catering next time as some nice restaurants around and not too pricey. Lovely holiday and if you are going to this hotel you will enjoy other than the issues ive mentioned which are minor really ,by the way this is no longer a sentido hotel which your travel agent will probably have let you know by now and that was why we booked in the first place along with the location which was great

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank elaine b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Recepcionista at SENTIDO Tucan, responded to this review, 14 July 2014
Firstly thank you for taking your time for sharing your holiday experience at Tucan Hotel. We are sorry to hear that there were some aspects of the hotel which did not meet your expectations. We appreciate all the comments which helps us to improve our services and to give our guests better experience while staying with us.
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Greater London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

We booked our holiday from lowcostholidays and it was a nightmare from the moment I hit PAY button for the holiday!
We ended up booking our stay in Porto Colom because lowcostholidays advised that there were shops, restaurants and bars just 300 metres from the hotel. WRONG!
We spent our first night travelling to Cala D'or as Porto Colom was a deserted place. That night we decided to find a hotel in Cala D'or and stumbled into Tucan!
The staff were amazing, they found as a hotel room, and after we explained the situation offered as a discount on the room or half board for the same price as the B&B. The staff are extremely friendly and helpful. Rooms are wonderful and the pool is beautiful. We only ate breakfast but it was lovely.
The location is excellent, with shops, restaurants and bars on the door step. Beach is 1 minute walk from the hotel. PERFECT!!!
The hotel is more for couples but perfect for a chilling holiday.
When we had to leave there were no shower rooms available so they let us have our room an extra 2 hours with no charge.
Just amazing and very much recommended.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank AllaNovichkova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Recepcionista at SENTIDO Tucan, responded to this review, 13 July 2014
Thank you very much for your kind words and your recommendation. We will comment it to all Tucan´s staff, because that always help us to keep working hard! We are very proud that we made your holidays better. We invite you to visit us again! Kindest regards.
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Hartlepool, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

booked the tucan,it was recommended to us,and it lived up to all expectations,food,service and no waiting at the bar to be served,the staff allways plesant and never stopped,we were there from the 19th to the 26th june,enjoyed it so much booked to go back 29th august,we stayed in room 201....

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank colinmaggie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Recepcionista at SENTIDO Tucan, responded to this review, 13 July 2014
Thank you very much for your review. We are so glad to hear that you enjoyed your holidays with us and you will come back to us this summer! Our main aim is to ensure your satisfaction. We are looking forward to greeting you again in August. Kindest regards!
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Market Lavington
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Stayed for second year running in June this year as we liked it so much last year. Not disappointed. Many of the staff are still there from last year and they are as helpful and friendly as last time. Traveled with my mother who has poor mobility and would recommend this hotel as pretty much faultless. It was spotlessly clean last year and is the same this. All inclusive food variety is enormous and something for everyone. Fabulous shops and bars are literally a stone's throw from the front entrance and a gorgeous sandy beach is a minute's walk from the back. The whole resort is immaculate, no litter anywhere whatsoever. The hotel is adults only which is a real attraction for those who like a bit of peace and quiet. The hotel pool is the nicest one I have ever been in and for anyone with poor mobility it has a gentle slope at one end which was fantastic for my mum. Hoping to be back next year.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz Recepcionista at SENTIDO Tucan, responded to this review, 13 July 2014
Thank you very much for your nice comment and for coming back tu us! It is a pleasure to know that we met your expectations. I have passed on your positive comments to our staff, good feedback from clients certainly makes our job easier. We are looking forward to welcome you at Hotel Tucan next year. Kind regards.
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stoke-on-trent
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 July 2014 via mobile

The wife and I stayed at the tucan hotel in August last year for 10 days and we weren't disappointed . So much so that we have booked again this year. I work in a hotel as a chef and know how much effort goes in to make sure everyone enjoys their stay . The staff at the tucan certainly don't fall short of the mark , from the reception staff to the maids, bar staff , restaurant staff ,chefs all do a very good job . Often working long hours as I noticed staff who were serving breakfasts were often back serving dinner at night , and still managed to smile and do a very good professional job ! The food was very good , always hot and a good choice . Everywhere was nice and clean , rooms cleaned every day , the pool area was always clean and tidy. It's the little things and the attention to detail that you look for and all the staff here certainly care to make sure that this is achieved . Well done to all ! ( the manager must be proud ) . The hotel is just off the Main Street but we were pleasantly surprised by how quite it was , all made for a very good relaxing holiday

Stayed August 2013, travelled as a couple
Helpful?
6 Thank chrisofmilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagementTucan, Izabela Janowicz at SENTIDO Tucan, responded to this review, 6 July 2014
Thank you very much for your wonderful comment, It is a plesure for all our staff and management to read your words, Especially when you are mentioning that you are working as a chef and you know that kind of work very good. We all are very proud that our daily effords are making our customers happy and they decide to come back again to spend their holidyas at Tucan in Cala D'or. We are looking forward to welcome you one more time at Hotel Tucan as soon as possible.
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Additional Information about SENTIDO Tucan

Property: SENTIDO Tucan
Address: Carrer Boulevard 4, 07660 Cala d'Or, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cala d'Or
#9 Luxury Hotel in Cala d'Or
#17 On the Beach Hotel in Cala d'Or
Price Range (Based on Average Rates): £
Hotel Class:4 star — SENTIDO Tucan 4*
Number of rooms: 177
Official Description (provided by the hotel):
SENTIDO Tucan is situated in Cala D'or, in a beautiful and pintoresque Ibiza stile village, with all its white houses in the South of Mallorca and 60 km away from the airport. Ideal to enjoy the relaxing atmosphere, the sun as much as possible or delightful walks. "Adults Only" Hotel. No reservations accepted for clients under 16 years old. Situated by Cala Gran beach with its crystal blue waters, this homely hotel offers the clients an ideal place to relax and enjoy unforgettable holidays. Enjoy a relaxing day in our Spa with jacuzzi, sauna and steam bath. SENTIDO Tucan has been refurbished during winter 2014/15. ... more   less 
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Also Known As:
Gran Hotel Cala d Or
Gran Hotel d Or Tucan
SENTIDO Tucan Cala D'Or, Majorca

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