We booked this 7 night holiday with Travelsoon (late booking agency). It isn't the fault of the hotel that this was misrepresented to us on the telephone and the reviews (although non since Sept 2011)appeared to be generally good, so we went ahead - even though I had made it clear that I am semi-disabled and would have a problem with stairs.
Anna - on reception (who appears to be able to speak several languages fluently) was very helpful, and tried to accommodate us as best as she was able, given that the Ses Puntetes was almost fully booked. She thought it would be quieter for us in the Yuca annexe, just around the corner from the main hotel - we were perhaps unlucky that it was the week when Spain were playing in Euro 2012!
To begin with the positives: All staff very friendly and helpful. Cleanliness cannot be faulted. Clean towels and beds made up every day. Location handy for bars and restaurants (the hotel has it's own, which isn't rowdy - with two large TV screens in the resident's lounge/bar). Just a short walk to a pleasant, small beach and bus stops. Parking nearby in adjoining streets. Pleasant private pool with free loungers - again kept immaculately clean, so excellent for small children. Talented chef - evening meals were varied, to suit "international" clientelle. I wondered if he had every alternate morning off (maybe to buy provisions?) because breakfast choice was minimal on alternate days. My husband is a full English bacon and egg man - and this was only available once in the 7 days. Bread rolls were rock hard, so I just had brown bread and butter with jam, and yoghurt - the cereals being so tasteless in the Mediterranean resorts. There were small french croissants, but you had to be there very early to find them! If you are a boiled egg, ham and processed cheese person, then it would be OK. It would have been good to have the option of fresh fruit juice (just cordial in the mornings).
It seemed to me that the owners are trying to cut back on costs (wisely, given the economic situation at present) but they do need to tackle the major problem - highlighted by other reviewers over the past 2 years or more..... and that is the Air Conditioning in all the rooms.
There would appear to be a rigid policy of only having it on at certain times - with no regard to the actual weather conditions overnight. When we were there - it was extremely hot and humid all through the night and yet the Air Con went off around 2.a.m. With plastic mattress covers and synthetic pillow inserts - we were covered in sweat every night. I had to get up when it went off (in some ways a relief, as it was noisy when on, and made me cough) to open the bedroom doors - which then meant we were disturbed by street noises. We were unable to sit out on the balcony when it was on, because the motor is exposed - and kicked out lots of dust. (Asthmatics beware...!) There was also no extractor (fan) in the bathroom - so we had to buy an air freshener.
Some people like hard beds - and I guess they have to be tough (to last) - but my back really hurt after every night on these. Other people have commented about the chairs in the dining area too - for anyone less that 5ft 5" they would be sitting low at the table, and the thin velvet cushions do little to improve the discomfort.
Most 3-star hotels have TV in the bedrooms now. For information to other potential guests. Ses Puntetes does have digital TV in the rooms, and there is a daily charge, with a refundable deposit for the use of a remote control. This again may be to keep costs down, as electricity is expensive in Majorca.
There is a phone also, and a safe deposit box (another fee, slightly more than average).
As for drink making facilities - if you like your cuppa in the afternoon or evening (no hot drinks served with eve meal) - then take your own portable kettle and plug. (We usually end up buying mugs wherever we go.... and take our own tea and coffee). The only coolish place to store milk is in the bathroom sink, filled with luke warm water...
The fact that the hotel is fully booked (mostly with German guests the week we were there) speaks well of the friendly service and good food. I would not, however, recommend this for elderly or people with mobility limitations.
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- Also Known As:
- Hotel Ses Puntetes
- Ses Puntetes Hotel Cala D'Or, Majorca