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“I Really can't Fault This Hotel”
Review of Ses Puntetes Hotel

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Ses Puntetes Hotel
Ranked #28 of 46 Hotels in Cala d'Or
Certificate of Excellence
Reviewed 14 September 2012

We stayed in the annex (Yucca building) where the swimming pool is. The room was small and furnishings a bit dated but the beds were really comfortable. The maid came in every day and either just made the bed and emptied the bins or did a full clean and change of bedding and towels. The food is really good, both breakfast and evening meal and all the staff are polite and friendly. There is a bar with large screen tv if you want a coffee after your meal or just to spend an hour before you go out for the evening but no entertainment. Just a couple of small gripes, the annex is on a residential road and the locals are incredibly noisy with both adults and kids shouting and yelling up to the early hours plus there are a couple of yapping dogs who try to compete with the rest of the noise. Secondly, the system of the hotel controlling the aircon isn't perfect. At the beginning of our holiday the temperature was in the high 30s and the aircon went off at 3am leaving you sweltering, then later in the week it rained, the temperature dropped at least ten degrees, aircon still on and we were freezing. Having said that, I would go again and we aren't people who often return to places.

Room Tip: Pool view is away from street so slightly less noisy and also gets the late evening sun.
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  • Stayed: September 2012, travelled as a couple
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5  Thank sixtynotout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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70 - 76 of 175 reviews

Reviewed 10 September 2012

Just returned from another fantastic stay at the Ses Puntetes, this is our 5th visit and it is still fantastic value for money. Anna, Pilar and Michael go out of their way to make your stay a memorable one. Alphonso the chef is still there and still making a lovely selection of food for all nationalities. We never had any trouble with the A/C or shower both were really great. We will be back. I would be happy to answer any questions regarding the Hotel and area.

  • Stayed: September 2012, travelled as a couple
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7  Thank judithchalmers25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2012

We have just arrived home after a weeks stay. Arrived in the middle of the night after A big delay and was greeted by a very friendly and helpful member of staff. Never stayed in this part of Cala Dor before, but found it to be very central. Rooms a little old fashioned but comfy and extremely clean on arrival and indeed all through our stay. All staff very pleasant at all times. Dining room nicely set out and food always very fresh, but just a little bit predictable. But always enjoyed what we ate. We stayed in the Yucca building which is just round the corner, a minute away from the main building. We would have preferred to stay at the back of this building, but were placed at the front. Right over the incoming main door to this building. Guests would just allow this door to slam shut, causing us to jump at the VERY LOUD BANG of this door. Not nice in the early hours of the morning especially!! Also on this little back street it was also a residential area. VERY NOISY children and dogs all afternoon and evening, so would definitely recommend being out at these times. Overall a nice stay, very nice staff and very clean. Yes I would stay here again......just wouldn't want to stay at the front of the Yucca building next time.

Room Tip: Rooms at the rear of Yucca building are best.
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  • Stayed: September 2012, travelled as a couple
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4  Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2012

We stayed a night at this hotel, to spend an evening "in town" celebrating my birthday, whilst staying inland at a family villa. My husband booked from the UK before we travelled and was limited in what was available for just a one night stay.

Hotel is centrally located very close to all shops, bars and restaurants, and is spread across two sites, we were able to chose our location in the new building (Yuca) which housed the small pool. The rooms were of reasonable size with balcony overlooking pool. Everything was clean and tidy on first appearance and the bathroom of a decent size. The shower took a bit of getting used to, either hot or cold, nowhere inbetween! Air conditioning was very hit and miss, a sign in reception stated that it was centrally controlled and only available at certain times. We did manage to get it to work when we wanted to go to sleep, but it had switched off by 3am and was not available the next morning.

We only met two members of staff during our stay, a very pleasant spanish lady on reception who showed us to the new building just around the corner, and the german bar person, both of whom were welcoming.

We did not eat at the hotel and can make no comment on that. Overall a reasonable stay for one night.

Room Tip: Ask for Yuca location if you wish to be beside the pool and clarify the very confusing air condition...
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  • Stayed: August 2012, travelled as a couple
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2  Thank Lakeys-bird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2012

My only grumble with this hotel is the shower in room 205. As my friend nicely out it, she could of piddled on me better! It took my at least half an hour to get my shampoo out of my hair. As we stayed for only 2 nights it wasn't a problem but we did mention it as we left so they could sort it before the next guests arrive.

This is one of the cleanest hotels I have ever stayed in and for the price I was very impressed with it. The location was great and although the pool was small it was sufficient for us. Especially as everyone else seemed to prefer the beach and we had the pool to ourselves for the majority of the weekend!
Breakfast was a bit ropey, but something for everyone.
I would definitely stay here again.

Stayed: July 2012, travelled with friends
1  Thank SMAMPF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2012

Enjoyed out stay at Ses Puntetes. For what we paid, I think the hotel was very good. The staff were very friendly and helpful and the rooms are kept very clean. We had a room in the Annex "Yuka" Building. We were on the 1st floor overlooking the small pool. The reception area and the dining room where located in the main hotel - we did not find this a problem. The rooms are not large, but adequate. There was always plenty of hot water and the shower had a good enclosure so no wet floors. We paid the very reasonable sum of 12 euros for the use of the TV in the room for 13 nights. It did have limited English channels, although we did manage to find films, programmes etc in English on other channels.
We did have a problem the first week with the air conditioning which appeared to be working but very inefficiently and we sweltered at night. An engineer arrived in the second week to repair it although we had not reported it as faulty as we were unaware it was, and just thought it was very ineffective. Once repaired, we found the air conditioning much better, although like others have said, the air conditioning is on at set times. (Currently 6pm to 8pm and then again 10pm to 3am). We thought it was adequate, and considering what we paid for the hotel, was surprised to get the air conditioning included in the price.
As the pool was only small, it could get noisy at times. We found it only took 2 or 3 people to bring footballs and to put a large dinghy in the pool that soon shattered the peace and quiet and also made it difficult for other people who wanted to use the pool. But again, I suppose this could happen anywhere on holiday.
The food was good and there was plenty of choice. There was traditional spainish dishes along with other international dishes. There was lots of delicious sauces to go with the meat/fish. The coffee machine used at breakfast also provided a decent cup of coffee and we would have our breakfast and take our coffee out onto the front terrace of the hotel for a pleasant sit out, watching the world go by. If you wanted tea/coffee with your evening meal, this could be provided for a charge.
The hotel was convenient for everything, the bus stop, shops, bars and beach where all within less than 10 minutes walk. The receptionist had a wealth of information from bus times to places to go.

The only suggestion I would like to make is that the hotel puts another couple of umbrellas around the pool. With it being so hot, the umbrellas soon got taken up, and a few more - even just two would give everyone a chance to have an umbrella if they so wanted.

We took our own kettle and hairdryer as these are not provided. I did see a leaflet in reception where you could hire these sorts of things if you needed them, I bought a couple of paperbacks to read, but there was no need really, as the hotel has a little library of books that other people have donated, and I could have easily found a few books to read there.

In summary, I would definately stay at the hotel again, the staff were great and made you feel at home and the food was good. The location is also very convenient.

Room Tip: If you like a pool view rather than a street view, ask to go in the Yuca building and request a room...
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  • Stayed: July 2012, travelled as a couple
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5  Thank PVS1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

We booked this 7 night holiday with Travelsoon (late booking agency). It isn't the fault of the hotel that this was misrepresented to us on the telephone and the reviews (although non since Sept 2011)appeared to be generally good, so we went ahead - even though I had made it clear that I am semi-disabled and would have a problem with stairs.
Anna - on reception (who appears to be able to speak several languages fluently) was very helpful, and tried to accommodate us as best as she was able, given that the Ses Puntetes was almost fully booked. She thought it would be quieter for us in the Yuca annexe, just around the corner from the main hotel - we were perhaps unlucky that it was the week when Spain were playing in Euro 2012!
To begin with the positives: All staff very friendly and helpful. Cleanliness cannot be faulted. Clean towels and beds made up every day. Location handy for bars and restaurants (the hotel has it's own, which isn't rowdy - with two large TV screens in the resident's lounge/bar). Just a short walk to a pleasant, small beach and bus stops. Parking nearby in adjoining streets. Pleasant private pool with free loungers - again kept immaculately clean, so excellent for small children. Talented chef - evening meals were varied, to suit "international" clientelle. I wondered if he had every alternate morning off (maybe to buy provisions?) because breakfast choice was minimal on alternate days. My husband is a full English bacon and egg man - and this was only available once in the 7 days. Bread rolls were rock hard, so I just had brown bread and butter with jam, and yoghurt - the cereals being so tasteless in the Mediterranean resorts. There were small french croissants, but you had to be there very early to find them! If you are a boiled egg, ham and processed cheese person, then it would be OK. It would have been good to have the option of fresh fruit juice (just cordial in the mornings).

It seemed to me that the owners are trying to cut back on costs (wisely, given the economic situation at present) but they do need to tackle the major problem - highlighted by other reviewers over the past 2 years or more..... and that is the Air Conditioning in all the rooms.
There would appear to be a rigid policy of only having it on at certain times - with no regard to the actual weather conditions overnight. When we were there - it was extremely hot and humid all through the night and yet the Air Con went off around 2.a.m. With plastic mattress covers and synthetic pillow inserts - we were covered in sweat every night. I had to get up when it went off (in some ways a relief, as it was noisy when on, and made me cough) to open the bedroom doors - which then meant we were disturbed by street noises. We were unable to sit out on the balcony when it was on, because the motor is exposed - and kicked out lots of dust. (Asthmatics beware...!) There was also no extractor (fan) in the bathroom - so we had to buy an air freshener.
Some people like hard beds - and I guess they have to be tough (to last) - but my back really hurt after every night on these. Other people have commented about the chairs in the dining area too - for anyone less that 5ft 5" they would be sitting low at the table, and the thin velvet cushions do little to improve the discomfort.
Most 3-star hotels have TV in the bedrooms now. For information to other potential guests. Ses Puntetes does have digital TV in the rooms, and there is a daily charge, with a refundable deposit for the use of a remote control. This again may be to keep costs down, as electricity is expensive in Majorca.
There is a phone also, and a safe deposit box (another fee, slightly more than average).
As for drink making facilities - if you like your cuppa in the afternoon or evening (no hot drinks served with eve meal) - then take your own portable kettle and plug. (We usually end up buying mugs wherever we go.... and take our own tea and coffee). The only coolish place to store milk is in the bathroom sink, filled with luke warm water...
The fact that the hotel is fully booked (mostly with German guests the week we were there) speaks well of the friendly service and good food. I would not, however, recommend this for elderly or people with mobility limitations.

  • Stayed: June 2012, travelled as a couple
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3  Thank Lin-Marie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ses Puntetes Hotel

Address: Avinguda Dels Benvinguts 14, 07660 Cala d'Or, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#3 Best Value Hotel in Cala d'Or
#23 Family Hotel in Cala d'Or
Price Range: £43 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ses Puntetes Hotel 3*
Number of rooms: 44
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Also Known As:
Hotel Ses Puntetes
Ses Puntetes Hotel Cala D'Or, Majorca

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