Arrived hot and bothered at the Hotel around Lunch time, we were given our A.I wristbands and told to get some lunch and come back afterwards to check in.
On returning to the reception we stood there along with many other people for around half an hour before being acknowledged by the staff, not a good idea with a tired and hot family who just want to get to their room and have a shower.
Note to Hotel Staff, please ackowledge your guests when they are stood at the desk even if its just to say "I will be with you in a minute". Also the check in procedure needs looking at . I know its big hotel, but the best thing to do would be to give the guests a time to come back if the rooms are not ready instead of ignoring them and having them standing around in a hot lobby.
Informed by reception that our room would be 1128. Oh no ! The dreaded block 11, I was in two minds whether to refuse or not, but thought we might as well go and have a look.
After a hot 10 minute uphill walk, arrived at the blocks and navigated our way to the room, there are no numbers on the buildings and you have to go round the back to see the room numbers.
The "back door" of our ground floor "luxury" accomodation was immediatley adjacent to a sevice road and opens straight on to the bedroom which was a bit disconcerting re security.
First impressions, big dissapointment, The rooms are obviously used as a last resort and were pretty shabby. Plastering by Bill The Bodger, Flat Screen TV in living room did not work, shower curtain hanging by a thread,no telephone, Curtains hanging loose,Dirt on walls and bathroom floor, water damage to tv cabinet (presume room flooded at some point.) Dirty patio with cracked tiles. Patio doors had no proper locks, the only way to secure these was to insert a light mertal pin into a hole drilled into the 2 doors. (See Pics)
Being hot and bothered and having a fraxious 5 year old in tow as well as being10 minutes from the reception with no phone we decided to give the rooms a try anyway.
On the 2nd day went to reception to complain. They advised that they would move us on day 4 if we wanted to move and compensate us with 80 Euros, alternatively if we stayed there, they would give us 100 Euros compensation ( who hoo! but wait, read on dear reader) . I requested that the TV be fixed and the curtains in the living room / bathroom be sorted out and we would think about it.
Curtains fixed on day 2. Get in!
Went to reception on morning of day 3 and spoke with the assistant Manager, she informed me that we could move to the block directly over the road from the main complex on day 4 if we wanted. Alternatively they would give us a 100 Euros, wait for it....... in....Vouchers!. this was eventually increased to include a free meal at the Seal Soul restaurant which is for all inclusive plus guests only. Just a the perfect offer for an all inclusive guest.
Having been around the Hotel for a few days we decided to stay put and asked that TV be fixed. Again.....
TV Fixed on return to room at 11pm. Cowabunga bring on the Olympics.
Advantages to Block 11
Pool area at block 11 whilst shabby, is spacious with plenty of sunbeds and is grassed with trees offering shaded areas.
Nice family atmosphere with no loud music.
Possibly 40 people around the pool in late July / Early August
Pop out of the room at 7am along with everyone else, pick up 2 sun beds, place on grass outside apartment, put on towels and go back to Bed. (Yes I feel gulity but when in Rome etc etc)
Ground floor rooms straight out onto pool area.
No day time animation team
Nearer to the main beaches, (Cala Borga small and quiet. Cala Mondrago bigger but very busy)
Very quiet area other than when aScandanavian family arrived next door and turned into the family from hell mid to late afternoon in their room. You know who you are!.
Disadvantage of Block 11
Feeling "ripped off"
10 Minute walk for breakfast, lunch & Dinner
10 Minute uphill walk back after eating
15 Minute walk to Kids club
No animation team
Small service cabin for AI guests offers fizzy drinks and beer only. Burgers, Chips, Hot Dogs and Pork Baguettes. No Ice Cream or Lollies for the kids and gets very busy at lunch time.
- Note to Hotel Management - Get someone in to give Oscar some help at lunch time, also give the lad a pay rise as he works very hard for you in difficult conditions.
Missing the quality lunches at the main restaurant if not wanting to head out again.
The main complex pool areas is vey busy and we never saw a free sunbed after 10.30 on a morning.
Food at the buffet restaurant was excellent, with help yourself bars for beer, wine and soft drinks, booked the mediteranean restaurant one night, but could not really see the point of doing this unless you sat outside to enjoy the views as there is a less choice, a longer queue for food and a queue at the bar for drinks.
It seemed that you could get international brands at the various bars if your face fit, which mine obviously didn`t as when I asjed for a JD and Coke the bar man saId I would have to pay for it.(Hmm let me think about that) Cocktails appear to be free but they are made in a vending type machine and are a bit sickly sweet for my taste.
The only free Ice Cream available for the kids is the scoop variety in the Restaurant.
Evening entertainment was mostly provided by inhouse staff and consisted mainly of Dancing shows which got a bit samey after a while .The School of Rock show however was very good N.B Sitting on the warm concrete steps on an Evening has played havoc with my farmers - take a cushion.
We used our Vouchers for a couple of massages at the Spa which were very good - Thanks Simon (Lovely boy!).The Sea Soul restaurant and bar was always empty when we walked passed every Evening so we did not feel the urge to take advantage of the free meal voucher.
Many thanks to Rachel who taught my boy to swim in 3 half hour swimming lessons up at the main pool. That alone made our Holiday. such a shame she has now gone home as she is great with the kids and so patient.
N.B There is a also a German chap up at the main pool who teaches every day and seems to know his stuff and is good with the kids as well. (Swm Sharky or something the company is called)
This is very much an International Hotel which means less English yobs and more Europeans which we like, although some of the Eastern Europeans have yet to earn the art of queing.
Although perhaps I have focused on the bad points overall we had an excellent holday.
My tip: when offered block 11 refuse outright immediatley
- Official Description (provided by the hotel):
- The IBEROSTAR Club Cala Barca is an all-inclusive, 4-star hotel fully renovated in 2010. Sitting on the shoreline of the Mediterranean, on the island of Majorca, the hotel is tucked away in a natural, prized enclave. A 100% child-friendly hotel, where your perfect family holiday and relaxation are guaranteed.The scenery and coves surrounding the hotel as well as the warm, helpful staff, who will make you feel right at home during your trip to Sa Barca Trencada. ... more less
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- Also Known As:
- Iberostar Club Cala Barca Hotel Cala Mondrago
- Iberostar Cala Barca
- Iberostar Cala Mondrago
- Club Cala Barca
- IBEROSTAR Club Cala Barca Majorca/Cala Mondrago