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“Great Family Holiday!”
Review of HSM Canarios Park

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HSM Canarios Park
Ranked #9 of 13 Hotels in Calas de Majorca
Reviewed 16 August 2012

8 of us went to this Hotel in July 5 adults 2 children and a 17yr old and we all enjoyed it. This was our first experience of all inclusive, and I have to say the food was excellent and lots of variety, The hotel was spotless, the staff were very friendly and helpful the rooms were cleaned daily.
We have never been to mallorca before and it is deffinately geared for Families, the kids loved the kids club and the staff running it were brilliant, the night entertainment could have been better, however, when they come selling bingo tickets they should be explaining that it is for prizes not money as 5euro's for 6 makes you think your playing for big money! We have no issues the money going to them as they work really hard to entertain but they should be making people aware.

Our only gripe as on the other reviews is there are nowhere near enough sunbeds and if you are not down at the pool putting your towels on sunbeds for 8.15 (and their was a queue!!) you had no chance of a bed, however I do think that some people could be a bit more thoughtful when they are taking beds and think of others, as I have said there was 8 of us and we only took 3 sunbeds we managed with chairs, however, there were lots that had put towels on for kids and they did not use them as was in the pool! there were others that had been down put towels on beds and gone out for the day!!!
The hotel was very busy and the pools were rammed, every kid seemed to have 2 floaty things!, I would deffinately say if you haven't got kids this isn't the hotel for you!

  • Stayed: July 2012, travelled with family
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1  Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Customer Service at HSM Canarios Park, responded to this reviewResponded 20 August 2012

Dear Guests,

Thank you for your nice comments. We are glad to know that you liked our hotel and that you have spent a nice time with us. However, we will inform our quality department about all your suggestions. Hope to see you again in Hoteles Saint Michel.

With kind regards,

HSM
Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 14 August 2012

I booked this holiday a week before I went based on the good reviews I had read. My experience was completely different to what I was expecting.

Negatives: Hotel overcrowded. Scramble for sunbeds, table at restaurant and table at night for entertainment. Entertainment was the worst I have seen as it was just the entertainment team doing amateur acts like karaoke etc - would have been good for the hotel to buy in some professional acts. Lifts weren't working a lot of the time and often did not stop at the floor where you were (ie we were on the 5th floor). Our room was not cleaned properly and towels were only changed twice in our 2 week stay although beds were made everyday. The shuttle bus to the beach was a joke - 8 seater which was ridiculous for the size of hotel. Many of the hotel staff were rude and abrupt. The food was repetitive and cold at times. Showers were cold in the evenings.

Overall - I would not stay at this hotel again because of the above. Also it was too remote for us - ie had quite a walk to beach and centre.

Tips - Walk to local beach via path from main hotel pool bar. 10 mins down clifftop walk so not suitable for buggies/wheelchairs. Take kids to the fair in centre - costs 2 euros per ride then go for a drink at dafil bar - good entertainment. Taxi to centre costs 5 euros each way. Go on local buses to porto cristo and cala dor. buses aren't cheap and not entirely reliable (we waited 2 hours for bus to porto cristo market on sunday but when we got there it was worth it). The pirate boat trip from cala bona is fab for kids and really interactive.

Room Tip: Request a low room as lifts often do not work properly. Also be aware that in the family room we had...
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  • Stayed: July 2012, travelled with family
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2  Thank smdm48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Customer Service at HSM Canarios Park, responded to this reviewResponded 17 August 2012

Dear Guests,

Thank you for you comments. We are really sorry that our hotel was not liked you have expected. We will inform our quality department about all your suggestions.

With kind regards,

HSM
Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2012

The hotel staff were very friendly on arrival and in general through the hotel were very accomodating, i.e arranging taxis, trips, bus times. Nothing was ever too much.
The hotel itself is very clean, as i have a 4 years little girl, this is essential!!
The food was fab- breakfast 8-12 lunch 1-3 snacks 330-530 dinner 630-930 and snacks again 930-11. you will never go hungry!!!
Lots of choice pasta, meats (hot and cold), salads, potatoes, fish, chips, veggies and breads. Lots fruit and puddings too. Drinks were unlimited and lots of choice!

Two fab sized pools both with bars and a kids pool too. The main pool did get quite crowded but the pool across the way was fab and lots of games going on.

The entertainment was average- some nights better than others! the kids had entertainment from 830 for an hour.

The bus was regular to the beach, the beach got very crowded though. The little train took a nice scenic route too to the beach.

Transfers from airport can take ages 3hrs on the transfer bus at peak times. We booked a taxi though and was there 55 minutes from airport at not much more of a cost than the shuttle bus. Resorthoppa.com was who we used.

shop in hotel was good, had large supply of bits.

Will definitely return to this hotel :)

  • Stayed: July 2012, travelled with family
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3  Thank Vic1981_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Customer Service at HSM Canarios Park, responded to this reviewResponded 17 August 2012

Dear Guests,

Thank you very much for your comment. Our hotel staff will be delighted to read it, we know they are doing their best to make our clients´ holidays really special and it is always great to know the clients appreciate their hard work. Thank you.
We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your
HSM
Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2012

We have just returned from a family holiday with 2 children, 4 and 7 years. We were very happy with the hotel, for the price we paid. It was always very clean. In our room, towels changed every day, bedding changed mid week. The rooms are a bit small for a family of four, but you are not in there for long.
In the restaurant table cloths changed for each family. The food was fine, there was always something for everyone, and the quantity was amazing...
The two pool areas were clean, but very busy. We used the free mini bus to the beach a few times, which was great. Its a 20 min stroll into town.
The childrens enterainers were very friendly and enthusiastic.
So to the negative, that would be some of the other guests. I suppose due to it being one of the cheaper all inclusives, it attracts some who just want to sit around drinking all day. Also, the transfer from the airport is long, especially if your tour operator fills the coach up going round other resorts, as did ours. We were on the coach for over 3 hours, if you can afford a private taxi, go for it!
All in all, its not 5 star, but its not a 5 star price either. Would I go again? ........yes, I would!

  • Stayed: August 2012, travelled with family
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4  Thank laundfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Customer Service at HSM Canarios Park, responded to this reviewResponded 17 August 2012

Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice family time in our hotel and that you liked our good service. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2012

We have recently returned from a two week break and we loved it. We had read so many of the reviews and were anxious but listen there are always people who want to moan about everything. I'm not saying everything was perfect it can do with a few tweaks but for what you pay you cannot complain.

The food was always hot, lovely and a good choice to choose from. Ok at the end if the second week I was slightly tired of it but you have to remember they are catering for lots of tastes and so they offer meals you would expect in the medditerain countries. If you don't like it and want English food stay in England! They do their best! We always found things to eat and so did my two fussy children! There is always pizza and chips if you want!

The staff work solidly from morning to night to keep the place clean and tidy, our room was always clean and so was the dining room. People could help by putting their empty glasses in the bin to help prevent wasps around the sunbeds.

We always managed to get a sunbed and didn't que at daft times, they could do with a few more parasols as that is what everyone ques for! But don't be put off by this as there are loads of places to laze about if you can't get beside the pool.

The main beach is lovely and the mini bus will keep returning if there are people waiting to go or return. The town is ok and can be walked to in about 20 minutes. There are limited shops and lots of English bars but nothing traditional about it. A trip on the land trains good but not cheap! 15 euros for a family of four but you can get off and back on again later, a taxi however costs 5 euros but to be honest we used the mini bus as it was just as good!

Finally the entertainment team were fabulous, my children loved going to the kids club and taking part in the activities, especially when they won a certificate and went up onstage! They work all day and return for the evening entertainment my children loved the mini disco, they are still singing the songs now a week on! They are really missing it. I felt comfortable knowing that the animation team took great care of the whilst they where in the club and I could relax for a while.

There are a few issues, I did say it wasn't perfect! They need more lifts! Climbing up to the6 floor with a sleeping 4 year old is not fun, and I lost count with how many times one of them wasn't working! it doesn't help with lazy people using it for the lower floors instead of walking and the older kids pressing buttons so it stops at every floor!
The bunk beds need replacing, we moved the top mattress on the floor as I didn't feel happy with them sleeping on the top bunk as it was very wobbly and the tv was suspended halfway along the bunk with hardly any space between the bed and tv.
Finally it is a great hotel for young families but in the evening it was not geared up for those over 12 and they would just run about bored! They could do with running a disco in one of the empty areas not used in the summer months.

Anyway a great hotel for the money you pay, go with an open mind and you won't be disappointed! We are looking at booking again so it can't be that bad!

Room Tip: If you have young children ask for a low number floor.
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  • Stayed: August 2012, travelled with family
    • Value
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4  Thank Nick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Customer Service at HSM Canarios Park, responded to this reviewResponded 17 August 2012

Dear Guests,

Thank you for your nice comments. We are glad to know that you liked our hotel and that you have spent a nice time with us. We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your
HSM
Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2012

we stayed here as a last minute thing - it wasn't my sort of place - hugely crowded everywhere, same sort of food dished up of an average rating and Cala De Mallorca itself, which apart from the beach, isn't great! We ate out most nights but every bar has air hockey so you are often eating to the sound of the din of something - and worse still most of the bars are choc full of smokers. I love the beach its the only great thing about the place. The hotel itself, well the staff are friendly, apart from that the rooms are dire - we did have to change due to overlooking the pool and just hearing the din each night to the early hours of the morning - they moved us to the other side which was much quieter - we had to steal some extra pillows though as they were that thin. Not my type of place - will stick to Cala D'or, which is much more attractive and upmarket.

  • Stayed: September 2011, travelled as a couple
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2  Thank MelManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Customer Service at HSM Canarios Park, responded to this reviewResponded 16 August 2012

Dear Guests,

Thank you for you comments. We are really sorry that our hotel was not liked you have expected. We will inform our quality department about all your suggestions.

With kind regards,

HSM
Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2012

Just returned after the three of us have spent a week here, first of all this is 3 star which means average, so you get in return average accommodation, good bits and bad bits ,you want 5 star pay twice as much money - simple. Right firstly it's miles away from the airport but there is none of the magaluf crowd which is great mostly all families and has everything a town can offer we was never bored and we have a 5year old, two great beaches, town 20 minutes walk and you must visit a'lfil pizzeria the best food and service a bar can offer pizzas that will blow you away so tasty and good price, so the hotel well it's bloody huge, two big pools which you have no chance of ever getting a sunbed at the biggest pool due to the idiots that que early to get one, just go to the beach like we did everyday was fantastic and get a pic nic easy, the rooms are very clean and done daily and the staff are really helpful had allot of footy banter with one of the the guy receptionists and comments saying the kitchen staff are not friendly they work from morning till night and noticed allot of people giving them hard time well there not on holiday you are so give them s break they work really hard and you can have a chat with them and they Are friendly, there is regular bus routes outside the hotel to palma and other towns 48 euros return to Palma which I recommend great place, food is average it's with regret we did eat out every night becAuse I want a meal and there was never a proper main meal great breakfast and lunch but poor evening meals but it's 3 star end of. There is one big problem with this place too many ignorant British and German moaning families your on holiday crack a smile and stop letting your kids run wild it's just stupid and dire s number of accidents one child split his head right open near the pool which looked real nasty so many kids falling over, would I go back - well no never but would go to Palma again amazing place, so if your paying sod all for a holiday at Around 1500 All inclusive wake up you pay for what you get

  • Stayed: August 2012
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3  Thank Jambojam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Customer Service at HSM Canarios Park, responded to this reviewResponded 16 August 2012

Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. However, we will inform our quality department about all your suggestions. Hope to see you again in Hoteles Saint Michel.

With kind regards,

HSM
Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Canarios Park

Address: Calle Antena, 07689 Calas de Majorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calas de Majorca
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Calas de Majorca
Price Range: £49 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Canarios Park 3*
Number of rooms: 323
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel HSM Canarios Park is especially focused on families, offering all kind of facilities and services to make the holidays unforgettable for both parents and children. All inclusive board, spacious areas to practice different sports and our fantastic entertainment team guarantee good fun. The hotel is open from May to October. LOCATION: The hotel HSM Canarios Park is situated in Calas de Mallorca, a small resort in the south east part of the island, 70 km away from Palma de Mallorca and 60 km from the airport. The area is known thanks to the tourism, which began in the 60s and nowadays offers a wide range of hotels, shops, bars and restaurants. The resort has 3 charming beaches: Cala Antena (the closest one, 400 m away), which is distinguished by the verticality of its coast. The other 2 beaches: Domingos Gran and Domingos Petit, are located 400 m away from the village centre and 1,5 km away from the hotel (there is a free transport service to the beach Domingos Gran). In the proximity there is Porto Cristo (15 km away), a lovely village with its famous Caves of Drach. Nearby there are many beautiful caves with spectacular views, as well as small and authentic fishing villages which complement the advantages of this hardly known area, but over the years has become more and more appreciated and chosen by tourists. ROOMS: The hotel offers double and single rooms with a cozy and up-to-date decoration. All of the rooms include a bathroom, ceiling fan, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony! Single rooms have a shower. There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers an all inclusive food and beverage package. The extensive buffet includes a wide selection of cold and hot dishes, as well as a big variety of desserts and fruit. The restaurant also offers some dishes prepared instantly in show cooking. The all inclusive meal package includes (besides 3 main meals) snacks between meals and an assortment of different beverages! (Beverages, hot drinks, alcohol) and ice cream throughout the whole day! FACILITIES: The hotel boasts of spacious terraces with 2 swimming pools for adults, and another one for children. The pools are surrounded by sunbeds and sunshades. Bar service is offered at both pools. Inside of the facilities there are large, cozy common areas, a game room, video arcades and an indoor bar. CHILDREN: Children enjoy their stay in HSM Canarios Park, as the hotel was designed with children in mind! They can play at the swimming pool, playground or mini golf area (accompanied by the hotel entertainers). Our funny mascot we call Sami joins the children in different games and activities. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Various sports courts to practice tennis, football, volleyball, French bowls, squash, etc. Billiards (extra charge), table tennis and mini golf in the complex. ... more   less 
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Also Known As:
Hsm Canarios Park Hotel Calas De Majorca
HSM Canarios Park Majorca/Calas De Majorca

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