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“Excellent value for money!” 5 of 5 bubbles
Review of HSM Canarios Park

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HSM Canarios Park
Ranked #6 of 13 Hotels in Calas de Majorca
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent value for money!”
5 of 5 bubbles Reviewed 16 June 2013

Had an amazing trip from start to finish. 2 beaches within walking distance, one a 10min walk, the other a 10min drive in the free bus service or 25mins walking. The pool was lovely and refreshing, weather lovely, food really high quality, as much as you like and refreshments around the clock. Would go back in a a heart beat. Staff were more than helpful!

Room Tip: Pool view room was beautiful, night or day.
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  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 18 June 2013
Dear Guest,

thank you for your nice comments and for sharing your expierences with us. We are glad to know that you liked our hotel and our service. We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (500)
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English first
Chester, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 15 June 2013

The HSM Canarios Park hotel is a very good hotel that has a niche market for families and is very good at entertaining them.
The food is well cooked and presented, and there is always something on the menu for everyone.
We found the staff very friendly and professional and are extremely helpful and will do there utmost to meet your requests.
The room was clean and comfortable and was serviced on a daily basis.
There is a nearby beach with two ways to reach it direct from the hotel; we used the road rather then the track.
The beach had a pay bar and was good value and played good music, the sun beds where 4 euro each and the sun shade was also 4 euro.
The main town and beach was a 20 min’s walk away from the hotel or could be reached by the hotel shuttle bus (free) or the road train (cost 4 euro per adult).
The town has a number of bars, tourists shops and restaurants; we tended to use the 3 Lions Bar and Bariloche as the staff where great.
We would recommend the use of public transport as it is quite good and a visit to Palma, the caves of Drach and PortoCristo are a must
I would have to say that we would not go back to the Canarios Park, only because we were an older couple with no children and found the hotel noisy but it quietened down by 1:30 am.
The problem we had was that we could not get a way from the children, as there were no adult only areas or bar available, which resulted in our going into the town most nights.
The Canarios Park is good hotel for a family holiday and if our children were not grown up, we would not hesitate to book a holiday here, we are recommending this hotel to our family and friends with children, as we know they would have a great time.
Mallorca is a beautiful Island and we will definitely be returning but maybe to an adult only hotel or a self catering apartment next time.

Room Tip: Do not take room 229 as it has a palm tree blocking the view of the sea and it is overlooking the po...
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  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 18 June 2013
Dear Guests

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you liked it so much. We would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 15 June 2013

Like most of you reading the reviews on here i was a little bit on edge thinking there was going to be wasps everywhere horrible food ect ...
Well me my husband son daughter inlaw and 3 grandchildren ages 10months 4 yrs and 5yrs have just spent the best time ever at this hotel . The staff were very friendly and always willing to help and thats from reception staff to the maids and the staff in the restauraunt .
It took us 1 hour and 15mins transfer time from the airport . Our room was not ready for us so they gave us our AI bands and we put our luggage in a room just at the side of the reception . My son and his familys room was ready for them . The rooms are not very big but they are just for sleeping in so you dont need that much room really . Yes there are steps to the main pool and the pool just across the road we had a buggy and managed fine. It was a little bit of a pain there only been 2 lifts for the hotel .. Food was fab there was a choice of pasta meat fish paella .. Breakfast was great .. Cooked breakfast cereals toast fruit .. You can only get hot drinks at breakfast though .but if you like a hot drink at meal times you can get them from the bar outside .
There are 2 coved beaches the one that is closest to the hotel is not very nice ..it smells and is covered in seaweed . The other coved beach is about a 20 min walk away but you can get the ting ting (puffa train) that is €4.50 or the hotel provides a free mini bus service . The beach is lovely but on the downside with it been a cove the waves are quite strong and on the day we went down it was red flagged the whole time so you could not go in the sea .
The town cala antenna is a small town with shops bars and places to eat .
The entertainment is ok my grand daughter loved the kids early evening entertainment
On the main hotel side there are 2 pools but we found the pool just acroos the street much better .there was a couple of wasps but not a problem ... At this side there is entertainment and activities all day .. My son and hubby enjoyed the pistol and rifle shooting and the archery . We also played french bouls . Ivo one of the reps is a good laugh and they all work increadibly hard trying to get guests involved .. All in all if we had a fab time . Please dont let the negitive coments put you off there is always people who pick on everything .

Room Tip: My son and family had a pool view and me and my hubby had a sea view and non of us had any problems
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  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 18 June 2013
Dear Guest,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you liked the meal. Our staff will be glad to read about your positive remarks would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 June 2013

I've just returned from my second visit to the Canarios Park Hotel in the past twelve months with my young family and I can do nothing but praise this fantastic all-inclusive hotel.

Transfer times via shuttle buses are indeed between 1 and 3 hours depending on which company you book with but you obviously can't put down the hotel for this, after all they don't write the bus drivers' pick-up lists. Perhaps you should contact TransUnion or Viajes Urbis if you wan't to complain about transfers?

Checking in is quick and painless with the friendly reception staff who will direct you to your room and give you a basic information leaflet detailing meal times and the like. The rooms are basic but very clean. The cleaners work very hard throughout the day and this is clear to see from the cleanliness of the entire hotel.

The food is of course repetitive as it is in the majority of all-inclusive hotels but is always hot, fresh and tasty. The restaurant is split into different areas catering for people of all tastes and I always managed to find something to my liking. Let's be honest, you're not going to find the Canarios Park Hotel listed in the Good Food Guide but you won't go hungry there either!

I always found the reservation of sunbeds and tables to be in line with what I've seen in all the other holiday destinations I've ever been to, people go to the pool and reserve beds before breakfast using towels and again do the same with tables before their evening meal by placing jackets and drinks on them. The hotel do clearly state in their information leaflet that any bed left unattended for 30 minutes is fair game for anyone so they are doing their part. I certainly never saw any fights over sunbeds, although I didn't venture down to the pool before 10am to reserve mine and always found one in a good position. There are two pools, one inside the main complex and a second sports pool across the road where all the activities and games take place, both are spotless and in good order.

The comments regarding packs of feral children and drunken parents who don't care are unfortunately true but they are definitely in the minority and I think that is more a sad indication of broken Britain as all of these families are British! Again, you can't blame the hotel for this. The low prices are what attract these kinds of families but that is probably what attracted you too?

The entertainment team are absolutely fantastic and do a wonderful job with what is obviously a low budget. I do hope they are well paid because they really deserve to be for the effort they put in! You will certainly find that Itzo, Lulu, Ivo, Michael, Dori and Radi will do their utmost to entertain you with the daily games and sports from pistol and rifle shooting, archery, sjoelbak, ping pong, aqua gym, boccia, water polo, volley ball, football, darts and so on. If you take part they will quickly learn your name and will come sit with you of an evening for a drink and a chat, passing on helpful information about the resort and surrounding areas.

The childrens clubs are great and you will find your kids nagging you to go back time after time to take part in a different activity each day from t-shirt painting, pony riding, pirate day, mini golf, bouncy castle and much more.

The evening entertainment is just that, entertaining. If you want Las Vegas style spectacular shows then unfortunately you won't find them at Canarios Park but you will find a good mix of shows to keep you entertained for the duration of your holiday. I did find the shows run by the animation team were much better than the so-called professional shows which were more aimed at making money from photos such as the parrot show and snake show where the performers are only interested in charging you 10 euros for a picture of you wearing their animals. Each evening starts with a mini-disco for the kids run by the animation team followed by a certificate presentation for the adult and child winners of the daytime activities to go on stage to collect their awards and thereafter the main event of the evening.

The selection of drinks on offer is good and the only slight gripe I could make is that they come in very small cups which I understand does restrict those who are irresponsible but it inconveniences the majority of responsible drinkers in the hotel and causes some large queue's at the bar.

Canarios Park Hotel is at the far end of Calas de Mallorca and as such you are quite out of the way but a 10 minute walk will see you to the town which is small but has everything you would expect from a small resort.

Overall the Canarios Park Hotel is very good value for money and does what it says on the tin, if you go there expecting to stay in a typical all-inclusive three star hotel you will not be disappointed but if you go expecting Caesar's Palace you will come away with a bitter taste in your mouth. I have spent four weeks there and am looking to go again this year and next.

Room Tip: Choose a room on the sports pool side of the hotel if you like to go to bed early because the nightl...
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  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 18 June 2013
Dear Guest,

Thank you very much for your comment. We are glad to know that you liked our hotel and its service. Our hotel staff will be delighted to read your nice remarks, as they try to do their best to make our clients´ holidays really special and it is always great to know the clients appreciate their hard work. We hope to see you again in Hoteles Saint Michel.

With kind regards,

HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 13 June 2013

Right where do i start, i chose this hotel for its good reviews on here....family friendly...etc etc....well here me review and ill be truthful with it....

Family Friendly??? Steps down to pool, steps over to sports bar/pool....basically if you've got a pushchair your knackered!! not really child friendly in my opinion!

Now ive had CHEAP holidays and trust me this wasn't cheap, i paid more for this hotel than i could have paid for others, reason being it had good reviews and i wanted a good experience for my 2yr old.......To me this was a cheap room, small, out dated, big rip down the curtain, brown stains on the walls!!! lamp shade clinging on for dear life etc etc

We had a travel cot for our little one......which was broken on one end, it wouldn't click into place so was unstable.

The rooms were paper thin, you could hear everything for everywhere....could even hear next room having conversations.....not good if people are being loud and your little ones sleeping....(was woke up nearly every night 2,3,4am )

Good points....free bus service to beach, this was a brill idea, small pool was great for little ones.

sorry if i seem to be moaning but just thought id write an honest view, from my perspective. everyone is different but i wouldn't go again.

  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank loislane1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 14 June 2013
Dear Guest,

Thank you for your comments.
For the circumstances you have mentioned, we would like to apologize and let you know that we have informed our quality department to improve our service. We would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

Regards from Mallorca,

HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Calas de Majorca hotels

cumbria
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 13 June 2013

We stayed here from the 1st of june for 1 week.The journey from palma to here is quite long,between 1 hour 45 minutes to 2 hours and 15 minutes.On arrival booking in did not take very long.Our room no 436 overlooked the pool and was as good a room as we have had in any other budget hotel.Food does leave a little to be desired,but on the whole we found there was enough to keep four adults and two children reasonably satisfied even if after 3 days it became a bit predictable.The two pools are good and the daily animation team did very well.The dining room and all other public areas are kept clean and tidy.The all inclusive has the usual 2 drinks at a time rule but we rarely queued.The hotel is situated quite a way from the town which is about 15 minutes walk,a minibus runs all day to the beach but because it is only a nine seater there tends to be a longish queue in the morning for it.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kdpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 14 June 2013
Dear Guest,

Thank you for your nice comments.

We are glad to know that you liked your holidays at HSM and that you enojoyed the animation program. Our animation team will be delighted to read your positive remarks. We forwarded your suggestions in particular about the food to the person in charge. We hope to see you again in Hotels Saint Michel.

With Kind regards,

HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bolton
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 13 June 2013

This was the fourth time to Canarios Park, and yet again it was fantastic.
We had a great room on the first floor over looking the main pool. The food was very good in fact better than past years .. However, the Chef remains the same!! The hotel is very clean, rooms cleaned daily, fresh towels supplied each day.
The hotel was built in the 80s and it would most likely have been Calas de Mallorca top family hotel due to the facilities it accommodates ie the large sports complex ... Tennis Courts, Squash Courts, Football Court .. However these are on concrete (which I suppose in the UK would not be allowed due to the Health and Safety of today's standards). There are two good size pools and a small toddlers pool, their is a children's play area on sand, and a fantastic secure mini club.
The animation team for us as a family make this establishment what it is .. They are outstanding in effort, they try there best to involve all guest in daily activities, from rifle shooting, table tennis, darts, volleyball, water polo, all sorts!!
Majority of staff at this Hotel are hard working, efficient and friendly.
Behind the hotel is a lovely secluded beach, there is a bar here which is NOT part of the all inclusive package, also sunbeds/parasols are available to hire .. Approx 5 euros for the day!!
There is a mini bus that is supplied by the hotel for the main beach, think it seats 8 so it's first come first served, it is supposed to run every hour. There is also a novelty train that goes to the centre and the beach ., this is chargeable. The Centre is a 15 minute walk which is quite nice, taxis are approx 4/5 euros.
For me the only bad experience was getting a late check out room, i politely asked the receptionist and was appalled by her abruptness, she said NO late rooms are available the hotel is full, however, i politely explained our flight was not till late evening, fortunately the Assistant Manager overheard the conversation and I was given a late check out room for 20 euros ...
This situation had no effect on our holiday, as I said earlier we have stayed here four times, and will definitely return.
Finally .. The journey from the airport is approx 55 minutes, however this can be up to 3 hours with some of the shuttle buses ... We have had good drop off/pick up times ... This year was not one of them ... We spoke with a taxi driver (the rank is in the town centre) he said it was approx 70 euros to the airport ... So we decided that option was better for us to book a return taxi ...

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Breaking-Dawn22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 14 June 2013
Dear Guest,

Thank you for your nice comments. We are glad to know that you have spent a fantastic time in our hotel and that you enjoyed our service. We would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Canarios Park

Property: HSM Canarios Park
Address: Calle Antena, 07689 Calas de Majorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calas de Majorca
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Calas de Majorca
#6 On the Beach Hotel in Calas de Majorca
Price Range (Based on Average Rates): £
Hotel Class:3 star — HSM Canarios Park 3*
Number of rooms: 323
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel HSM Canarios Park is especially focused on families, offering all kind of facilities and services to make the holidays unforgettable for both parents and children. All inclusive board, spacious areas to practice different sports and our fantastic entertainment team guarantee good fun. The hotel is open from May to October. LOCATION: The hotel HSM Canarios Park is situated in Calas de Mallorca, a small resort in the south east part of the island, 70 km away from Palma de Mallorca and 60 km from the airport. The area is known thanks to the tourism, which began in the 60s and nowadays offers a wide range of hotels, shops, bars and restaurants. The resort has 3 charming beaches: Cala Antena (the closest one, 400 m away), which is distinguished by the verticality of its coast. The other 2 beaches: Domingos Gran and Domingos Petit, are located 400 m away from the village centre and 1,5 km away from the hotel (there is a free transport service to the beach Domingos Gran). In the proximity there is Porto Cristo (15 km away), a lovely village with its famous Caves of Drach. Nearby there are many beautiful caves with spectacular views, as well as small and authentic fishing villages which complement the advantages of this hardly known area, but over the years has become more and more appreciated and chosen by tourists. ROOMS: The hotel offers double and single rooms with a cozy and up-to-date decoration. All of the rooms include a bathroom, ceiling fan, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony! Single rooms have a shower. There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers an all inclusive food and beverage package. The extensive buffet includes a wide selection of cold and hot dishes, as well as a big variety of desserts and fruit. The restaurant also offers some dishes prepared instantly in show cooking. The all inclusive meal package includes (besides 3 main meals) snacks between meals and an assortment of different beverages! (Beverages, hot drinks, alcohol) and ice cream throughout the whole day! FACILITIES: The hotel boasts of spacious terraces with 2 swimming pools for adults, and another one for children. The pools are surrounded by sunbeds and sunshades. Bar service is offered at both pools. Inside of the facilities there are large, cozy common areas, a game room, video arcades and an indoor bar. CHILDREN: Children enjoy their stay in HSM Canarios Park, as the hotel was designed with children in mind! They can play at the swimming pool, playground or mini golf area (accompanied by the hotel entertainers). Our funny mascot we call Sami joins the children in different games and activities. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Various sports courts to practice tennis, football, volleyball, French bowls, squash, etc. Billiards (extra charge), table tennis and mini golf in the complex. ... more   less 
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Also Known As:
Hsm Canarios Park Hotel Calas De Majorca
HSM Canarios Park Majorca/Calas De Majorca

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