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“Better than expected!!”
Review of HSM Canarios Park

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HSM Canarios Park
Ranked #9 of 13 Hotels in Calas de Majorca
Reviewed 30 September 2013

After reading the reviews on here the night before our holiday I was dreading it, I wondered what I had let myself in for, but stupidly booked something last minute and wanted something cheap somewhere we hadn't been before and our travel agent had suggested this. I must say I was pleasantly surprised. The hotel was extremely clean, tidy and the staff were very nice and attentive: the only problem was the area it was in. It was secluded and the only thing nearby was a beach which was rocky and on a cliff edge not great if you have kids and a little area with shops/bars:restaurants which was a 15 min walk from hotel. We tended to go out each night though as the food was not to our taste but we got our money's worth with drink. Everyone has different tastes so I won't criticise the food as there was plenty of choice and was available most of the day. Another thing yes there are a ton of wasps, which I have a phobia of but they didn't bother us they fly around but no one was stung. The last 2 nights of our stay I was woken up by doors banging people taking etc but this was down to ignorant people rather than the hotel. The balcony very small but we didn't stay in the hotel much anyway. Finally the bus to the beach only has a small amount of seats so after queuing for it for 10 mins we were left standing there as it drove off full very disappointed as had to wait another hour for the next one needless to say we went the little local one. Overall the hotel was fine, but feel it is ideal for people just wanting to stay in the hotel constantly and not leave with children or those who want to drink from opening to closing. I would return to majorca but not this area as there's not much to do.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Rhc89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this reviewResponded 1 October 2013

Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 30 September 2013

I've been really struggling to think what to write about this hotel without factoring in elements that are outside of it's control (i.e. other guests, Calas de Majorca itself) therefore my overall score of 'poor' might not match individual scores below.

I think this review will only be helpful to people without children who might want to do a little more than sit around the pool all day taking advantage of the all inclusive aspect.

Pros of hotel:
- Very clean. No complaints about rooms or general areas.
- Staff. All exceptionally polite and efficient though I agree with comments that some can appear a little stressed/over-worked (not surprising given the staff to guest ratio)
- Value. For what we paid for a last minute break, we didn't go hungry or thirsty. As commented on many times, the measures & quality of the alcohol served is very good for a 3* hotel.

Cons of hotel:
- Size. The sheer size of the place means that it is always noisy & bustling which isn't great if you want to get away for a relaxing break.
- Rooms. Ours was always clean but quite dark, didn't have a balcony and the beds are ridiculously uncomfortable (to the point I think I may have bruised my hip!).
- Entertainment. I have no words. As two people in their early 30s without children, perhaps the evening entertainment isn't meant to be for us... but every night it just became more unbearable! If you're going to stay in the hotel, bring a pack of cards! Highlight of the week is that one of the Spanish guests brought out his guitar and started playing music which prompted some spontaneous dancing. Perhaps the hotel could think about something similar.
- Food quality. My issue here isn't with some of the more unusual dishes offered (pig's kidney?) because this is a hotel with an international clientele and everyone needs to be catered for, but there was such a lack of seasoning / flavour that meals became quite a challenge to find something remotely appealing. Even only being there for one week was quite depressing with the lack of variety given the hesitation about eating the meat/fish which was often fatty/slimy. Clearly costs need to be kept down but perhaps not allowing guests to help themselves to certain higher-quality ingredients would reduce waste and bring things in on budget. A lot of the food was also not labeled so when getting a portion of what looked like red pepper, my companion was surprised to find a huge blob of sausage meat underneath! Even the paella at lunch which looked full of vegetables would sometimes have fish/meat from the night before hidden within it.

Overall I'm happy with the value for money aspect but would not return to this hotel or the area in general. Mallorca is a fantastic island with many beautiful towns but Calas de Majorca isn't one of them.

Tip: the beach near the hotel (Calas Antenna) has a beach party on Tuesday and Friday nights with a fire show. It's not a crazy party in any sense but is a good break from the hotel but easy to walk back (just take a mobile phone or torch as there is no lighting!!).

Room Tip: Rooms ending 01 (i.e. 101, 201...) are next to the lift. Can be noisy with people waiting for the li...
See more room tips
  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Griswald_Trecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this reviewResponded 1 October 2013

Dear guest,

thank you for your evaluation and your commentary.

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

was a little worried about transfer times as people moaned, but we got dropped off first so was only 45 mins, we got into reception at 10.30pm & were asked if we were hungry, which we were, we were told to go into the restaurant, as it was open till 11pm, nice touch. All the food was great, nothing to complain about there & for you breakfast lovers, they have HP sauce.The Hotel looks a little dated, but was very clean, rooms also cleaned every day. Location is spot on, so close to a little cove with a fantastic beach.
If you have youngsters, then this is ideal for you, the animation team really look after them. For the price & only being a 3 star hotel, we were very Happy. Don't be put off by the bad reviews, we loved it. Only gripe was the wasp's, but that's not their fault. All in all a great holiday

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SteveBecky69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this reviewResponded 30 September 2013

Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2013 via mobile

Lovely food grate weather but full of Spanish hoilday hoilday makers that are so rude we couldn't believe it every dinner time jumping in que for food and barging past my partner and lat of all never saying thanks for helping them

  • Stayed: September 2013
    • Location
    • Rooms
    • Cleanliness
1  Thank Kevin26081982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

This is a good all-inclusive hotel for families, because everything was paid for. Even drinking water. However, kettles and hairdryers and other small things were not included, and had to be hired.It is separated from the rest of the resort and hotels and shops by a ravine, which leads to Cala Antena, which is a very nice cove, with the Mojito Bar, and a toilet, up some steps. Access to Cala Antena is via a dirt track or a crumbling footpath and lots of steps which do not have a hand rail. See the wild goats in this ravine. To get to the resort, there are more steps to climb. A quicker way to access the resort and shops, is by using the hotels mini-bus, to go to Cala Domingo, and walking up few steps and a street. The local bus stop is outside the hotel. The organised tours pick up at the hotel, AND there is the land train, which calls everywhere in the resort. At the risk of repeating old news- the wasps are a nuisance in the hotel grounds. It would be a good idea to take a torch, if you want to go for a walk after dark. Echo transfer times of up to 3 hours-unacceptable.

Room Tip: I think that all rooms suffered from noise. I was over the kitchens, so there was rattling crockery...
See more room tips
  • Stayed: September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this reviewResponded 1 October 2013

Dear guest,

Thank youl for your evaluation and your commentary.

We are glad to know that you have spent a good vacation.

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2013

We left it late to book, and as there was six of us (couple + kids of 15, 13, 8 and 6) it was a case of picking the best of what was left. Went to Canarios Park for two weeks in late August having read all the good and bad reviews and deciding to take everything with a pinch of salt.

The good:

Food was fine. Yes there were chips at all meals but also plenty of choice. If you're not a fussy Brit there's plenty of variety. All told, we must have eaten in the restaurant 40 times across breakfasts, lunches and dinner and were never stuck. Lacking in herbs and decent cuts of meat but that's the only complaint. Room was basic but clean. Bars served decent drinks, not watered down, and the kids had full access to slushes, ice creams and drinks. Kids Clubs were basic but welcome, meaning our 8 and 6 year old had something to distract them every day.

The bad:

Wasps. Yes there are lots and not helped by people spilling drinks and leaving mess lying about but if you ignore them you're fine. Put it this way; 6 of us there for a fortnight by the pool most days and not stung once. Beds - hard as nails and poor mattresses so it takes a week to adjust. Ceiling fans were fine but watch your heads. Sadly, the worst were outside the hotel's control and that was rude, selfish, ignorant, thick families who thought All Inclusive means they can be waited on and have to make no effort to be polite. When you see people clicking their fingers at the staff to get the tablecloth changed you really are embarrassed.

Tips:

Don't get a coach transfer, pre-order a taxi or mini-bus for both legs. There were 6 of us and it cost €100 each way and took 45 mins. Walk into Calas de Mallorca as it only takes 15 minutes. Visit the Central Bar to watch the football. Walk down to the small beach near the hotel and buy a Mojito. Go to the Caves of Drach. Try speaking Spanish - you get a smile and better service in general.

Would we go again? No, but only because we'd want to try somewhere different. Great two weeks though that went really slowly, which is always a plus

Room Tip: 2nd floor, not facing the pool. It's quiet, you don't need the lift and you can sit on the b...
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank hippyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this reviewResponded 30 September 2013

Dear guest,

Thank you for your evaluation and your commentary.

We are glad to know that you have spent a good vacation.

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

We went for 7 days, 2 kids (5 & 8), the transfer took 3hrs (not the hotels fault), but the room wasn't ready when we got there. The kids had been awake from 3.30 and were very tired and hungry; we arrived at 2pm, as opposed to an estimated 12.30am
Would definitely go back to the hotel, but they need to address a few issues, I have done a pros and cons list below:-

Pros
o Very clean hotel, constantly being cleaned
o Loads of activities, under 10's, 10+, and the adults
o The staff running the activities are tremendous
o Free bus to the beach, also a short walk to the beach near the hotel
o 20min walk into town
o Hotel staff are very friendly and helpful, their English is very good
o Night entertainment good for kids and adults
o There is a train that travels from the hotel into town, via various other hotels, this is good but expensive, especially a family

Cons
o even though the cleaning a is good thing, they were doing this while we were still eating, so we were in the way
o Bar area near the hotel pool smelled of stale beer
o Wasps were constantly around the sports pool, and my daughter got stung
o 3 wasps nest under construction in the men’s toilets at the sports pool, these were never removed
o Reception didn't give out enough information at check, found things out by accident, and by talking to other guests; some things we only found out about at the end of the holiday. We actually though we were in the wrong hotel because the pool was different to picture we had, two days later we found there was another pool across the road.
o There is a small kids pool on it is own, gets full of leaves from the trees near, but never gets cleaned out until the next morning
o Room ok; but bunk bed just stuffed in for kids, this left hardly any room to get past, especially with the ladder down. The TV was on top of the top bunk so unusable, my daughter also hurt herself on the TV when trying to get past it.
o Night entertainment schedule unclear
o When we arrived I asked about a holding room for the last day, was told to ask 2 days before last day. This I did, was told to ask the day before as they were full. I asked the day before, they said ask on the morning we were leaving. This I did, no room as they were full.
o Not enough hangers in the room for 4 people for 7 days, let alone any longer
o No air con (unless you paid for a unit, but where that would go I don't know), the ceiling fan was very noisy, and looked like it would fall off any minute
o The ice cream dispenser was only working for one day of the entire holiday
o The free Wi-Fi is obtained within a 10ft square in the lobby, and is poor
o No information about buses
o no cash machine, had to go into town for cash
o Lifts are horrendous, at the busy periods you can be waiting ages for a lift, we were on the top floor
o There is allegedly a rule of not securing a bed around the pool, and 30min limit before towels may be removed. This is not the case, there is a ridiculous rush for beds as soon as the pool area is open, people put their towels on them and disappear for hours. Trying to get a bed, or even a space late morning or early afternoon is difficult. There several heated exchanges over this around the pools.

More cons than pros, but the pros really outweighed the cons, this is a good hotel, excellent for kids. They really need to sort the wasps out, and the information provided at check in.

Room Tip: Check first about the room, if there is enough room for your family, or are they just adding a bunk...
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  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Colin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this reviewResponded 26 September 2013

Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Canarios Park

Address: Calle Antena, 07689 Calas de Majorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calas de Majorca
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Calas de Majorca
Price Range: £52 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Canarios Park 3*
Number of rooms: 323
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel HSM Canarios Park is especially focused on families, offering all kind of facilities and services to make the holidays unforgettable for both parents and children. All inclusive board, spacious areas to practice different sports and our fantastic entertainment team guarantee good fun. The hotel is open from May to October. LOCATION: The hotel HSM Canarios Park is situated in Calas de Mallorca, a small resort in the south east part of the island, 70 km away from Palma de Mallorca and 60 km from the airport. The area is known thanks to the tourism, which began in the 60s and nowadays offers a wide range of hotels, shops, bars and restaurants. The resort has 3 charming beaches: Cala Antena (the closest one, 400 m away), which is distinguished by the verticality of its coast. The other 2 beaches: Domingos Gran and Domingos Petit, are located 400 m away from the village centre and 1,5 km away from the hotel (there is a free transport service to the beach Domingos Gran). In the proximity there is Porto Cristo (15 km away), a lovely village with its famous Caves of Drach. Nearby there are many beautiful caves with spectacular views, as well as small and authentic fishing villages which complement the advantages of this hardly known area, but over the years has become more and more appreciated and chosen by tourists. ROOMS: The hotel offers double and single rooms with a cozy and up-to-date decoration. All of the rooms include a bathroom, ceiling fan, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony! Single rooms have a shower. There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers an all inclusive food and beverage package. The extensive buffet includes a wide selection of cold and hot dishes, as well as a big variety of desserts and fruit. The restaurant also offers some dishes prepared instantly in show cooking. The all inclusive meal package includes (besides 3 main meals) snacks between meals and an assortment of different beverages! (Beverages, hot drinks, alcohol) and ice cream throughout the whole day! FACILITIES: The hotel boasts of spacious terraces with 2 swimming pools for adults, and another one for children. The pools are surrounded by sunbeds and sunshades. Bar service is offered at both pools. Inside of the facilities there are large, cozy common areas, a game room, video arcades and an indoor bar. CHILDREN: Children enjoy their stay in HSM Canarios Park, as the hotel was designed with children in mind! They can play at the swimming pool, playground or mini golf area (accompanied by the hotel entertainers). Our funny mascot we call Sami joins the children in different games and activities. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Various sports courts to practice tennis, football, volleyball, French bowls, squash, etc. Billiards (extra charge), table tennis and mini golf in the complex. ... more   less 
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Also Known As:
Hsm Canarios Park Hotel Calas De Majorca
HSM Canarios Park Majorca/Calas De Majorca

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