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“Value for money” 4 of 5 bubbles
Review of HSM Canarios Park

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HSM Canarios Park
Ranked #6 of 13 Hotels in Calas de Majorca
Welling
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Value for money”
4 of 5 bubbles Reviewed 17 June 2014

Reception staff very helpful. Our allocated room was large and on the ground floor but unfortunately had a very strong smell of sewerage. Eventually managed to make the staff realise that it was this smell we were complaining about not the kitchens which are underneath in the basement but that smell was only on the balcony and wasn't an issue. They gave us keys to a room on the 6th floor which was lovely but only really meant for single occupancy. But we moved to this room so we at least was away from the awful sewer smell. In the morning we went back to reception and asked if there was a larger room available. And was given a room on the 3rd floor which was lovely apart from the beds which were not as comfortable as the beds in the previous rooms. I think they are in the process of upgrading their mattresses and this floor hasn't been done yet. After that we had a lovely week here. Food was varied and good. The hotel has a few nice little touches that previous hotels lacked, like self service ice cream machine, coffee and cold drinks and a slush puppy dispenser. We liked this as you then didn't have to wait to be served by a member of staff you just helped yourself. The hotel has two pools the nearest is the noisiest and most crowded. Across the road in their sports complex was another slightly smaller but quieter pool which seemed to be used mainly by adults. This hotel definitely caters for families but it's such a large hotel that it wasn't overcrowded. There is a free courtesy bus to the beach which was brilliant very frequent service. The bus stop was also just outside reception so if you wanted to go explore you could get a bus to just about anywhere on the island. Reception have timetables of all the buses and prices. The market on Sundays at Felanitx is well worth a visit. Costs about 3 euros on the bus or 23 euros by taxi.

Room Tip: Ask for a room facing the sports complex. Also has a distant sea view. Much quieter than the one ove...
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Stevehy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 18 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are sorry that you experienced some troubles finding a suitable room, because we are, as you mentioned, renovating some features of the hotel, however we are glad to know that you liked our hotel and its location and that you have enjoyed your holiday.

Our receptionists will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (502)
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English first
Liverpool, England, United Kingdom
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

Thank you to everyone at HSM Canarios Park .It was my second visit to H.S..M.Canarios and I enjoyed it even more than last year. Every single person that works there deserves a big thank you for making the place such a delight to visit. I find it to be super efficiently run, friendly, relaxed hotel .
It offers you choice in everything.

You have a choice of two pools and in each pool area there are quiet places and livelier spots. No shortage of beds or chairs or tables.This was the same last year as well. I suppose it changes week by week but this year I noticed there were a lot less families with school age children, maybe because of the fines policy for taking children out of school in term time?
Great variety of alcoholic and non alcoholic drinks, tea, coffees and hot chocolate on tap, plus my favourite daytime drink- cool help yourself water...just what you need on a hot day! Alcoholic drinks were nice quality ones, I thought . I enjoyed the campari and soda , Bailey's and a very acceptable whisky but there was lots of choices of drink. The cocktails were the ready mixed variety. Pina Colada was O.K. .I don't think many people would try the other varieties twice is the nicest thing I can say about the other cocktail choices!

The restaurant was very efficiently run, clean and great choice of food to suit every taste. Fresh choice of fish and meat, paella, pasta, salads, chips, pizza, kiddy food aplenty, fruit cakes ice cream desserts . Plates cleared constantly , floors swept and pleasant , helpful atmosphere in the restaurant.

The rooms are large clean and the bathroom was spacious.Everything worked, clean towels daily, ( bring your own toiletries) Very acceptable sleep quality - the beds were firm so comfy for me .

Daytime entertainment was fun , evening was family orientated , kids loved it. Pony riding looked great fun for the kids.

The walk into town was no big deal -20minutes via beautiful beaches down the rickety but hardly dangerous! steps, goats and lovely scenery or the road route were both pleasant so I have never bothered with the ding aling train or the courtesy bus.

I would book directly with the hotel again .It's the same total price if not less than travel packages and I paid a small deposit and the balance on arrival so this way I knew I had my room and direct contract with the hotel.
So once again a very relaxing holiday and looking forward to returning soon, thank you to all at HSM Canarios Park .
Comments 're resort....
In town we enjoyed tapas and beer at Bar Alkaitz . The lady there makes a very real, very tasty Mojito for only 4 euros! Takes 1/2 hour to drink and sets you up for the walk back to the hotel.

Transfers are urbis viajes on air con coaches, I knew it would be a couple of hours but I quite enjoyed the return one in daylight because you get to see the different areas and hotels on the island.

Room Tip: 6th Top floor quiet .Lift is really not a problem. Stairs down if you really can't wait a couple...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
14 Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 16 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks. It is always very good to know that our efforts pay off!

We are happy to know that you liked our hotel and that you enjoyed your holiday.

Our staff will be very happy to learn of your positive remarks.

We will be more than happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Widnes
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

We are a married couple in our early 50's and travelled with our friends on 8th June 2014 for 4 nights. The flight to Majorca with Ryanair arrived on time and after collecting our luggage went to the coach transfer. We sat on the coach for 30 minutes as we had to wait for other passengers to arrive, before the two hour journey to Calas de Mallorca as we had to drop off guests in Cala D'Or first.

On arrival at the hotel the reception staff were very polite and helpful. Our rooms were on the 6th floor, with a small balcony which looked out over the resort and a small beach. The rooms were very clean and spacious. The rooms were cleaned every day and clean towels left. There was only 2 small drawers in the room but shelves were in the wardrobe that had 2 full length mirror doors and the phone didn't work so couldn't get a wake up call unless you gave them a mobile number. No air-con (75 euros if you wanted it) but there is a ceiling fan and we also left the window open

The only downfall to being on the 6th floor was that there were only 2 lifts in the hotel so we ended up walking down the stairs to the restaurant which is on basement level as the lifts were too slow.

Restaurant staff were very efficient and pleasant. The food was typical of a 3 star hotel and we could always find something to eat (see previous review Mark M). Couldn't believe times for breakfast - 8.30 to 12.00! The drinks were good too.

There is plenty for children and adults to do at the hotel. There are 2 swimming pools, a babies pool, crazy golf, table tennis, rifle shooting, darts and tennis, all free. There was also scuba diving in one of the pools and plastic balls you get into to walk on the water but I think you had to pay for them.

Mini train costs 4.50 euros each return to go into town (Centro) so it was cheaper for the 4 of us to get a taxi that cost 4.50 euros each way. The shops are really cheap and all in one place. It is a covered shopping centre so you can shop in the afternoon and you can also get to the main beach from here.

Overall we had an enjoyable break and would recommend this hotel as a good 3 star hotel.

Room Tip: Ask for a lower floor if you have walking difficulties or prams because you will wait a long time fo...
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  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank GillybeanWidnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 16 June 2014
Dear guest,

We are grateful for your evaluation and your commentary.

We are happy to know that you liked our hotel and that you enjoyed your holiday.

Our employees will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

Like Mark M, my husband and I stayed at this hotel between 8 and 12 June. I agree with most of his review, so I'm not going to repeat it.

The hotel is a bit far out from the centre and other hotels. We were at first considering hire a car but eventually changed our mind. There's free shuttle to and from the beach Antenna. There's also a bus stop right outside the hotel. Plenty routes to travel around Majorca. We went to Palma for a day, £18 return; Porto Cristo to see the caves and Manacor both about £6 return. Considering the distance, I'd say it's not bad. They're not as unreliable as suggested either. The ones we took were exactly on time. If you wanna tour around Calas de Mallorca, there's a mini train 'Ting Ting' going circular for £4.5. We think it's a good kill time when the sun is too hot in the afternoon.

We had quite different experience re. the transfer. We booked it via Hotels4u along with the hotel. They use holidaytaxis as an agent. We arrived the hotel in a coach roughly an hour we landed. We left in a 7-seater solely used by us. We were very impressed as we didn't expect that after reading the reviews. The only thing is they told you on the voucher that they'll confirm the pick up time through email. I kept checking it every time we passed by the lobby but nothing. I panicked and emailed the agent. They asked me to call uk number which is not possible. In fact, the reception keep a folder, you can browse your time there. Nobody told us though.

Overall, we had an enjoyable stay. Friendly helpful staff, clean and tidy place. A little dated but for staff work hard to compensate for it. For the price we pay, I'd recommend to people who look for a good budget all inclusive sun holiday.

Room Tip: Higher floors with better views and less insects
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Bluecookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 16 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and that you liked our service.

Our receptionists and our cleaning workforce will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 14 June 2014

The hotel was fantastic itself for what we paid for this, staff were rude at times but if you made a complaint this was dealt with quickly,

Food was awful all there was was chips and pizza and processed food, we ended up eating out after the first 2 nights as was just serving the same food over and over again

Lovely big pool and lovely views from our balcony

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Low Cost Holidays

Helpful?
1 Thank Jade H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 16 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are glad to know that you liked our hotel and that you enjoyed your holiday.

We have taken note of your concerns and we have passed this information on to the person who is responsible for that area, to ensure improvement in the restaurant.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bishop Auckland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

The hotel was clean and tidy, and very well managed. I was on holiday with my wife and 3year old daughter, and was well looked after by all the staff. The bar staff were friendly and efficient, as were the restaurant staff. Any problems or information we required was dealt with at reception. The drinks were nice. The food was nice and was repetitive BUT it is an all inclusive.
We did eat out one dinner time in town for a change, and used the train to get there which was reasonable as you could hop on and off where required.
Activities at the pool were good fun, and the entertainment staff always asked.

For the price we had a fantastic time. Transfers are long, but this is not the fault of the hotel.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Hzrhys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 16 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and its location and that you have enjoyed your holiday.

Our staff will be happy to learn of your positive remarks.

We have taken note of your concerns and we have passed this information on to the person who is responsible for that area, in order to ensure improvement in the restaurant.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotherham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

We are a Married couple in our 40's . We went to HSM Canarios Park on the 8th until the 12th of June 2014 and had a great trip...

The staff were pleasant and helpful and always had time for you.

The food was ok for a 3 star all inclusive,

Breakfast -

chips for breakfast if you wanted, Typical eggs, beans, toast, Sausages , not much on the bacon side, theirs is a different style and I found it not as we would back in the UK. Plenty of fruit and cold meats, sliced cheese to chose from , Cereal and Juice , Coffee machine...


Lunch -

Can not leave a honest comment as we didn't have any..as we were not at the hotel in the day but I am led to believe that is about the same as breakfast with a varied choice of other items....


Evening meals-

Pasta and sauces, Chips Chicken nuggets fish fingers , Beans . Pizza . Salad stuff, Paella, rice, Different types of meals on different days. Fish, Melon, Fruit, Bread.

Snacks-

Chips Fish cakes, bread with meats and cheese... Ice cream .

Drinks -

cola, tango, sprite on tap. Wine and beer and spirits at the bar..

Overall food was ok but a bit bland..... but you had a large choice...



Evening entertainment.-

Kids stuff early pm... around 6 till 8..

Bingo...karaoke....karaoke.....pop quiz or magician ( if you can call him that... Awfull lol )


Outside -

2 x swimming pools one on both sides of the Hotel both with a bar... you choice to which one you pic we just picked the quietist one which was on the front of the hotel...lots of loungers at both... No towels on beds until 9am but we did spot people queuing up at the doors to place them on the beds at 8am SAD GITS ..... I wanted to take a picture on place it on the net and tag them but wife didn't allow it.... yes it was the BRITS doing it......

Tennis court, table tennis , crazy golf,

Rooms..-

Simple- 2 beds pushed together - Bath mixer shower with its own mind...WC, bidet- .No Hair drier in the room or drinks facilities... If you want to wake up and have a morning coffee then tuff... you have to wait until the restaurant opens at 8am.....

Out and about...

Nearest Shops are about 15 min's walk away.... not many to chose from.... about 12 in all...a few bars and eateries but nothing special..

Nearest Beach is about 15 min's walk away and quite nice..... or a free bus to take you to either ....there only 2 to chose from and all the Hotels in the resort use the same ones .... not too crowded though....

Busses to towns are available fat the hotel bus stop...... but We hired a car for 70 euro for 2 days and did the Island.... " Autos Veny " www.autosveny.com I'm putting this on because they gave me a great deal and were very helpful and to be honest didn't try to screw me out of a 600 euro deposit either..70 Euro 2 day hire-.Full to full fuel tank policy and nice car... also hire bikes and scooters .... the other 3 car and bike hire places in the centre told me there wasn't another car hire firm in town....Liars ...they are all owned by the same company and do try to screw you... ..


WARNING

This next comment I may add is no fault of the hotel......


TRANSFERS...

....WHAT A FARSE...... 3 1/2 hours to do 30 miles.... 12 drop offs before ours ...... BE WARNED...... NO stopping for WC breaks.... NO water on bus..... I knew this before we went but seeing as I couldn't get a hire car 2 days before we arrived unless we left 600 euro deposit on my C Card ... I had no choice... Car hire is only £35 a day from the airport if you can afford to put a deposit down if you can do it and take a sat nav or hire one for 8 euro a day....the roads are easy....

the transfer is Horrible....My advise pay the little bit extra £120 and get a private transfer.....or hire a car...


We had a great time.... personally I wish I had paid for the private transfer..... didn't think until it was too late as I booked with Teletext at the last minute ....

PAY the extra for the transfer and you will have a great time .....

Room Tip: Higher floors have less noise ..... get a hire car from the airport before you go because the tran...
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  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 16 June 2014
Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and that you have enjoyed your holiday.

Our employees will be happy to learn of your positive remarks.

We have taken note of your concerns and we have passed this information on to the person who is responsible for that area.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Canarios Park

Property: HSM Canarios Park
Address: Calle Antena, 07689 Calas de Majorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calas de Majorca
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Calas de Majorca
Price Range (Based on Average Rates): £
Hotel Class:3 star — HSM Canarios Park 3*
Number of rooms: 323
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel HSM Canarios Park is especially focused on families, offering all kind of facilities and services to make the holidays unforgettable for both parents and children. All inclusive board, spacious areas to practice different sports and our fantastic entertainment team guarantee good fun. The hotel is open from May to October. LOCATION: The hotel HSM Canarios Park is situated in Calas de Mallorca, a small resort in the south east part of the island, 70 km away from Palma de Mallorca and 60 km from the airport. The area is known thanks to the tourism, which began in the 60s and nowadays offers a wide range of hotels, shops, bars and restaurants. The resort has 3 charming beaches: Cala Antena (the closest one, 400 m away), which is distinguished by the verticality of its coast. The other 2 beaches: Domingos Gran and Domingos Petit, are located 400 m away from the village centre and 1,5 km away from the hotel (there is a free transport service to the beach Domingos Gran). In the proximity there is Porto Cristo (15 km away), a lovely village with its famous Caves of Drach. Nearby there are many beautiful caves with spectacular views, as well as small and authentic fishing villages which complement the advantages of this hardly known area, but over the years has become more and more appreciated and chosen by tourists. ROOMS: The hotel offers double and single rooms with a cozy and up-to-date decoration. All of the rooms include a bathroom, ceiling fan, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony! Single rooms have a shower. There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers an all inclusive food and beverage package. The extensive buffet includes a wide selection of cold and hot dishes, as well as a big variety of desserts and fruit. The restaurant also offers some dishes prepared instantly in show cooking. The all inclusive meal package includes (besides 3 main meals) snacks between meals and an assortment of different beverages! (Beverages, hot drinks, alcohol) and ice cream throughout the whole day! FACILITIES: The hotel boasts of spacious terraces with 2 swimming pools for adults, and another one for children. The pools are surrounded by sunbeds and sunshades. Bar service is offered at both pools. Inside of the facilities there are large, cozy common areas, a game room, video arcades and an indoor bar. CHILDREN: Children enjoy their stay in HSM Canarios Park, as the hotel was designed with children in mind! They can play at the swimming pool, playground or mini golf area (accompanied by the hotel entertainers). Our funny mascot we call Sami joins the children in different games and activities. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Various sports courts to practice tennis, football, volleyball, French bowls, squash, etc. Billiards (extra charge), table tennis and mini golf in the complex. ... more   less 
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Also Known As:
Hsm Canarios Park Hotel Calas De Majorca
HSM Canarios Park Majorca/Calas De Majorca

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