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“good value”
Review of HSM Canarios Park

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HSM Canarios Park
Ranked #8 of 13 Hotels in Calas de Majorca
Romford, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“good value”
Reviewed 1 July 2014

Have just come back from Canarios Park in calas de Majorca and had a lovely week. The food was good always something enjoyable. The animation staff work really hard during the day and evening organising competitions and games. The children are really well catered for with loads going on for all ages. All staff very friendly and helpful. Rooms basic but always kept clean. Would recommend this hotel as very good value for a three star.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 3 July 2014
Dear guest,

We are grateful for your evaluation and your commentary.

We are glad to know that you have enjoyed your holiday and that you liked the animation program we offer.

Our animation team will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible.

We would be happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
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  • Service
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (518)
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English first
Liverpool, United Kingdom
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 July 2014

Just arrived back from this hotel which is a three star very family friendly hotel,no children with us but noticed how the hotel catered toward children,staff seemed to have loads of time for the kids of which there were many,animation team always seemed to be there and they were so good even with the adults.The rooms were spacious and cleaned every day,food was good as was the drinks from the bars.There is a bus from the hotel which takes you to the main beach as it is quite a distance from the hotel,but there is a small bay near the hotel which is very nice and is reached by steps from the back gate of hotel

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sally186337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 3 July 2014
Dear guest,

Thank you for your evaluation and kind remarks.

We are happy to know that you liked our hotel and that you enjoyed the animation program we offer.

Our animation team will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off.

We would be more than happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

Best wishes,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackburn, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 June 2014 via mobile

Me & my fiancé stayed for 10 nights. On arrival we was given some wine and a fruit basket which we thought was a nice touch. The staff was always friendly & the hotel it's self is great for a week or 10 days away! There is a lot to do as the town is a taxi ride away which cost us €4 or a walk for 10 minutes to the town, it's full of things to do and loads of fantastic restaurants. As for the food in the hotel it was nice but got a bit repetitive. Overall we enjoyed the holiday & would return!

Stayed September 2013, travelled as a couple
Helpful?
7 Thank NicolaMckenzie-x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 2 July 2014
Dear guest,

We are grateful for your evaluation and your commentary.

We are glad to know that you have enjoyed your holiday.

Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible.

We would like to thank you for your constructive criticism and confirm that we have passed this information on to the person who is responsible for that area in order to ensure improvement where possible.

We would be happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverley, England, United Kingdom
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 30 June 2014

This is a three star hotel and after reading some of the reviews (and the price we paid) we were expecting something quite basic and even poor. It wasn't like that at all!

If you're reading this you will have seen the various comments about the transfer time. It's all true - ours took over three hours (the driver forgot to drop someone and had to go back) and we were all quite stressed when we checked in at 1am (we landed at Palma at about 8:30pm). Avoid the coach transfers from Transunion! The young guy who checked us in at the hotel was very professional and helpful. First impressions of the hotel were great. The only thing that would have made this better would have been if we could have got a drink.

The room was exceptionally clean if a little dated. We had a balcony with a view to the front of the hotel. I was pleased to be at this side of the hotel as I imagine that the entertainment could be loud. It was comfortable but had to use the spare blankets to top up our pillows. The room was serviced every day with clean towels if we needed them.

The food was better than we expected. We could always get something good to eat. Pizza is available every day and chips for breakfast!? There is a decent selection and it gets busy I. The restaurant. The fish and salads were especially good. There is even HP sauce! You can't get a hot drink with your lunch or evening meal in the restaurant.

We used the pool over the road. We never had any issue with getting a sun lounger or chair. It was clean and there was plenty of opportunity to get involved in other activities; the entertainments guy is crackers but loads of fun! The pool is very deep at one side with no markings to indicate this. I can't swim and was caught out with this as as I stepped into the pool finding that after the last step I couldn't reach the bottom. This could be easy to fix. There is a bar with drinks served until 6pm.

The evening entertainment was poor. The minibus transfer to the beach is great. It's a really gat beach! The shop was good and the lady in there very friendly.

We had a great time and the hotel exceeded our expectations. I wish that I had taken notice of the transfer comments on here as this wad the only thing that spoiled our stay.

Room Tip: Rooms at the front of the hotel get the sun in the morning (so they don't get too hot) and I exp...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 2 July 2014
Dear guest,

Thank you for your evaluation and kind remarks.

We are happy to know that you liked our hotel and its location and that you liked the meals on offer at our restaurant.

Your concerns have been passed on to the person who is responsible for that area in order to ensure improvement where possible. Your constructive criticism is always greatly appreciated.

We would be more than happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

Best wishes,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 June 2014

I went on holiday with my family me (22) my sister (19) and our mum and dad (50) we read the reviews and wasn't sure what to expect. We originally booked with 118 travel who went into liquidation without informing us ! teletext holidays took over and we had a few issues however we arrived at the airport and we set off to the hotel it took us just over an hour (which we didn't expect as we had read reviews) we were first to be dropped off. We checked in two rooms next to each other lovely and clean, the beds were a bit hard but bearable. We had a fan which we kept on 1 throughout the night (quite enough to keep on) Maid service everyday. THE POOL AREA: if you go across the road there is a kiddie pool but on this side it was very deep and it does not have a sign to say deep or even how deep that area is which should have it on really
we had no problem getting a sun bed there was 4 of us had a sun bed each day. WASPS: yes there are wasps but if people leave empty coke plastic cups around then what do you expect they should clean up after themselves and not eait for the very busy staff to come and pick up after them. i see this on a few occasions pick it up !!!! FOOD: lovely we found something every time i was a bit adventurous ( i'm a fussy eater) and found something every time. My mum liked her coffee but couldn't get a coffee with her lunch or tea but she still loved it haha. There is slush on tap, fizzy drink wine and cocktails ( recommend on the beach or pina colada). however for a bottle of water is was 2 euro !.... THE ENTERTAINMENT did let it down though was either to short or just poorly done. the children's part was lovely songs and games reminded me of when i was going to the kids club. the entertainment team were also rude (two men) they said ok you won fat man come up here or come on skinny man we haven't got until 12pm which no one found funny as it was disrespectful calling someone fat or skinny !!!!!! we took a taxi which was called by the reception staff to the town center 5 euros did a bit of shopping :) . The lady in the shop seemed friendly enough to us. as there was a few reviews complaining about her. SO here is the moan... we had our flight at 10pm !!! but when we checked the transfer book which is kept at reception it said pick up at 3 and flight at 10 :O which took us 3 hours and we questioned this but they had our flight as 8pm this is disgusting as we had to wait around at the airport !!!!
i will be complaining to the transfer people. All round a relaxing holiday but defiantly get a taxi 70 euros ! if you haven't already paid for a transfer ! ... Thank you HSM staff as i could see you work very had and do long hours. Thank you from the Bull family ( Leanne(me), Kirsty, Jackie and the lead name Christopher Bull

Room Tip: if you have room 101.. 201...301... 401... 501...601 these are by the lifts and people asked to move...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LeanneBull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 2 July 2014
Dear guest,

We would like to thank you for the time you have taken to evaluate our hotel.

It is great to know that you liked our hotel and that you appreciated our service.

All our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after all, our first priority is to make your holiday great.

We of course have taken note of your concerns and we have passed this information on to the person who is responsible for that area in order to ensure improvement where possible.

We would love to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With the warmest of greetings,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
southwest england
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 June 2014 via mobile

Arrived at hotel just after midnight after 3 hour transfer it didn't bother us we bought some food and drinks at the airport knowing about the long transfer so just enjoyed the sights ,staff very helpful ,our room was on the 6 floor again very clean and a good size ,bed a bit hard as was the pillow it was overlooking main pool which is spotless,never had any problem getting sun loungers but if it does get busy the other pool across the road has loads more beds and it's own bar ,food was ok ,drinks !!! These are not watered down they are strong and big measures beer is good too,beaches are small coves 3 in all ,you can walk around they are easy to find or hotel has a mini bus going all day to the town and beaches about 10 mins away ,ice cream mr whippy style help your self all day ,and coffee machine very good right by the pool with all the soft drinks self service so kids can help themselves ,this is mainly a family with kids sort of hotel but we went on our own for the first time and enjoyed it and made lots of friends ,so yes everything was good to ok no bad things to say will go here again in the future and look at using any hsm hotel as they seem to of got a good balance for everyone and it was a cheap break 5 days with flights £253 each and you really don't need any money at the hotel it is all there .

Stayed June 2014, travelled as a couple
Helpful?
3 Thank thebackbonefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 2 July 2014
Dear guest,

Thank you for your evaluation and kind remarks.

We are happy to know that you have enjoyed your holiday and that you appreciated our service.

All our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off.

We would be more than happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

Best wishes,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bognor Regis
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 June 2014 via mobile

So I stayed at the hotel for 5 nights, all inclusive, and after booking the holiday I was abit spectacle about going coz some reviews seem as if it wasn't worth going!

Transfer
We paid for a quick transfer which was an extra €25 and it was well worth it! Reading other comments there were people saying that they had to wait like 2 hours + to get to the hotel, were as it actually took under an hour! Highly recommend getting quick transfer.

Check in
We arrived at around 9, the guy who checked us in was really friendly! We had a lot of questions to ask and he was so helpful! He explain where our room was which was helpful and told us when there was food next available which was good as we were starving!

Food
Reading the comments about food was quite off putting as they were saying that it's really basic, just serving pizza chips! This was absolute nonsense!!! There was so much variety of food for breakfast lunch and dinner! There was a lot of food that we have never tried before which was so nice, it was a good change as we didn't come to Spain to eat food that you could eat back at home! I think people were just scared to try different foods.
Was brilliant that there was good served all day too!!
The staff working we're very efficient and we're working so hard to keep the restaurant clean and tidy!

Drinks
The drinks were ridiculously strong but good! On the first night I got a vodka and coke and it took me an hour to drink it as it was half vodka half coke! After afew more they went down quite nicely! Bar staff again were very nice too, it was good when they remember the round of drinks that I kept on ordering.

Entertainment
The entertainment was mainly god kids which was a shame but there were stuff like bingo and quizzes which were good! I took part in the mini golf and football, so i thought it was good that they didn't activities for adults.

Pool
No struggle to get a sunbed at any time, saw people were writing about that but there were plenty available but they were all stacked up to help yourself too.

Area
The surroundings were good, there was a free bus that took you to a really nice beach which was like 5 minutes away from the town!

Overall
I really recommend this hotel! It would be better for family's, but still as a couple I had a brilliant time! Staff were brilliant, food was good.. Better than expected! Would defiantly go back again!

Stayed June 2014, travelled as a couple
Helpful?
9 Thank Darrellsalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 2 July 2014
Dear guest,

We would like to thank you for the time you have taken to evaluate our hotel.

It is great to know that you liked our hotel and its location and that you have enjoyed your holiday.

Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after all, our first priority is to make your holiday great.

We of course have taken note of your concerns and we have passed this information on to the person who is responsible for that area in order to ensure improvement where possible.

We would love to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With the warmest of greetings,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Canarios Park

Property: HSM Canarios Park
Address: Calle Antena, 07689 Calas de Majorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calas de Majorca
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Calas de Majorca
Price Range (Based on Average Rates): £
Hotel Class:3 star — HSM Canarios Park 3*
Number of rooms: 323
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel HSM Canarios Park is especially focused on families, offering all kind of facilities and services to make the holidays unforgettable for both parents and children. All inclusive board, spacious areas to practice different sports and our fantastic entertainment team guarantee good fun. The hotel is open from May to October. LOCATION: The hotel HSM Canarios Park is situated in Calas de Mallorca, a small resort in the south east part of the island, 70 km away from Palma de Mallorca and 60 km from the airport. The area is known thanks to the tourism, which began in the 60s and nowadays offers a wide range of hotels, shops, bars and restaurants. The resort has 3 charming beaches: Cala Antena (the closest one, 400 m away), which is distinguished by the verticality of its coast. The other 2 beaches: Domingos Gran and Domingos Petit, are located 400 m away from the village centre and 1,5 km away from the hotel (there is a free transport service to the beach Domingos Gran). In the proximity there is Porto Cristo (15 km away), a lovely village with its famous Caves of Drach. Nearby there are many beautiful caves with spectacular views, as well as small and authentic fishing villages which complement the advantages of this hardly known area, but over the years has become more and more appreciated and chosen by tourists. ROOMS: The hotel offers double and single rooms with a cozy and up-to-date decoration. All of the rooms include a bathroom, ceiling fan, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony! Single rooms have a shower. There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers an all inclusive food and beverage package. The extensive buffet includes a wide selection of cold and hot dishes, as well as a big variety of desserts and fruit. The restaurant also offers some dishes prepared instantly in show cooking. The all inclusive meal package includes (besides 3 main meals) snacks between meals and an assortment of different beverages! (Beverages, hot drinks, alcohol) and ice cream throughout the whole day! FACILITIES: The hotel boasts of spacious terraces with 2 swimming pools for adults, and another one for children. The pools are surrounded by sunbeds and sunshades. Bar service is offered at both pools. Inside of the facilities there are large, cozy common areas, a game room, video arcades and an indoor bar. CHILDREN: Children enjoy their stay in HSM Canarios Park, as the hotel was designed with children in mind! They can play at the swimming pool, playground or mini golf area (accompanied by the hotel entertainers). Our funny mascot we call Sami joins the children in different games and activities. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Various sports courts to practice tennis, football, volleyball, French bowls, squash, etc. Billiards (extra charge), table tennis and mini golf in the complex. ... more   less 
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Also Known As:
Hsm Canarios Park Hotel Calas De Majorca
HSM Canarios Park Majorca/Calas De Majorca

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