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“An average all inclusive get away perfect for families :-)” 4 of 5 bubbles
Review of HSM Canarios Park

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HSM Canarios Park
Ranked #6 of 13 Hotels in Calas de Majorca
lancaster
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“An average all inclusive get away perfect for families :-)”
4 of 5 bubbles Reviewed 4 July 2014 via mobile

We just arrived back in the early hours after a 10 night stay at canarios park in callas. Wanted to give everyone my opinion of the hotel and it's facilities. We travelled as a family of three, myself, husband and our three year old daughter. My parents, older sister and niece came out later in the week to meet us. First of all we booked a speedy transfer so it only took around 45-50 mins, brill! When we arrived we was early so the room wasn't ready, but we was given our all inclusive bands and told we could use everything until the room became available, we only waited about an hour, this was perfect to have a drink, relax and find our way around the hotel. The reception staff were very friendly and noted a request for my parents to be placed near us when they arrived later in the week.
ROOM:
The room we was allocated was on the top floor (6) it was rather small but for what we used it for (shower and sleep!) it was all we needed. Beds were comfy and the room
was clean. The storage was a little limited but there was just enough for our clothes. The bathroom was a good size and nice and clean. Maid service everyday, and clean towels if needed. The balcony was a tad small but the sea/pool/town/mountain view was spectacular. The 'valley' In between the hotel and the town wasn't nice to look at at first but when we noticed all the goats in there we found them fascinating to watch.

FOOD:
The restaurant was open pretty much all day! It was only closed for an hour in between breakfast and lunch. Then after lunch u could get snacks (pizza, chips, fruit, bread, cheese and a hot meat option) snacks were also on after tea until 11pm! So it was literally
Impossible to be hungry. The variety at meal times was plentiful although it did get repetitive, as does any all inclusive hotel food. The quality was always good, and it was hot and tasty. The staff in there always kept the place spotless, clearing away plates and wiping up any spills around the buffet areas. There was constantly a man with a cloth and brush keeping everywhere clean!

POOLS:
There was two swimming pools, and one baby pool, all clean and areas kept tidy. (Unless you was an ignorant pool user and left
Rubbish and cups lying around everywhere!) The main pool was where we chose to spend most our time because the sports complex pool over the road was very busy and where all the animation games were going on which we wasn't really interested in joining in. At both pools there was lots of room for sun beds and although the hotel seamed very busy there was always room and spare beds lying around. At both pools there was lots of wasps, but we didn't seam to get bothered by them unlike people that couldn't be bothered to move cups with sugary drinks in which the wasps loved!! Pretty self explanatory if you kept ur area clean and binned cups they didn't bother you.

BARS:
At both main pool areas there was bars, open 10:30- 00:00! (sports complex one only open during hours of pool opening) there was a huge variety of spirits, cocktails, beer, wine, sangria, milkshakes, and then serve yourself soft drinks, apple/orange juice, coffee, tea, hot chocolate, ice cream and slush. Wasps seamed to hangout there quite a lot tho so I sent my husband most of the time! We found the bar staff quite miserable, only a few of them made the effort to smile and acknowledge us when we thanked them.

ENTERTAINMENT:
The animation team did a good job, they were funny and tried really hard to entertain the guests, but to be honest sometimes we found the night time shows a bit poor. My daughter and niece loved the mini disco though! I do have to agree with another reviewer tho when they mentioned about the entertainment men commenting on peoples size when offering aqua gym to people by basically telling them they needed it, and when doing night shows there was always comments about people's size. I personally found this funny but could see how people could be offended. My daughter enjoyed the donkey rides but was disappointed she couldn't attend the mini club because she was too young :-(

RECEPTION:
There was free wifi, games, computers, shop, toilet, baby change and shower room. Nice and cool/quiet area to relax and cool off while checking email etc.

RESORT:
The town was around 15mins walk, there was a small beach around 5mins walk. You could get a free bus to the beach but it was easy enough to walk too and back too. That was nice there too. Not a great deal to do in the town but perfect for our three year old with small amusement park where she enjoyed rides and machines.

My only complaint About the whole holiday really was the lift, we was on floor 6 and if it wasn't for us having a child with a buggy we would've used the stairs all the time (we used the stairs when buggy not needed!) unfortunately there was people using them to get to floor 0/1 that could definatly of managed the stairs! This got quite annoying. Oh and the drunk people around the pool that couldn't look after themselves let alone there children got a bit annoying too! Apart from that it was a good break, definitely good value for what we paid. Would defo only recommend for families with small children. Couples/older people id recommend you look elsewhere. I have sun withdrawals already and wishing I was back

Stayed June 2014
Helpful?
8 Thank nikLancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 7 July 2014
Dear guest,

Thank you for your evaluation and kind remarks.

We are happy to know that you have enjoyed your holiday and that you liked the meals on offer at our restaurant.

Your concerns and suggestions have been passed on to the person who is responsible for that area in order to ensure improvement where possible. Your constructive criticism is always greatly appreciated.

We would be more than happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

Best wishes,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,052 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (502)
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English first
Bolton, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

My partner and myself stayed at the hotel for 10 nights (16-26 June 2014). The major downside to the reviews we read on this hotel was the transfer time, our transfer was 1hour 30 mins but because it was in daylight it wasn't too bad at all, but my recommendation would be to book a rapid transfer if you've got children or just don't like the thought of up to 2 hours on a coach.
On our arrival at the hotel we were greeted by very friendly staff and as our room wasn't ready yet we were given our all inclusive bands and shown to the restaurant and bar to start our holiday.
Our room was basic but very clean, the beds were comfy and there was maid service every day, the corridors could be noisy at nights but it was not half as bad as we expected, the lifts are a bit on the slow side and as we stayed on the 5th floor we walked down to pool/restaurant every day with no ill effects apart from working up an appetite and more often than not you could usually get the lift back up later.
The restaurant was open at 8.00am until 12.00 for breakfast and reopened at1.00pm for lunch until 4.00 then 5.00pm - 9.00 for tea, and from 10.00pm – 11.00 for snacks ,so you will not starve, the food was good plentiful and a large variety, some items repeated themselves towards the end of our stay , the staff were very pleasant and there was always free tables even though the hotel was nearly full and overall our experience was excellent .
The pool/bar area was clean spacious and we were always able to get a sun bed even at 10.00am so no need to get up early to reserve a bed, a definite positive. The pool is clean if a little cold at first, there is another pool area across the road from the hotel but we only visited it on the day of our arrival. The bar staff were excellent, friendly and with a good sense on humour. The bar opened at 10.30am and closed at midnight, after 9.00pm you are only allowed 2 drinks per person but up until then you can get as many as you require. There is a large selection of local spirits, cocktails and Estrella beer. There is a coffee machine , ice cream machine and a freezer full of ice cream.
There is a small cove with beach within a 5 min walk of the hotel, but they provided a free mini bus to a larger beach which is only a 10min ride away, this service runs every hour. This beach is lovely and definitely worth at least one visit. The centre is about a 15-20 min walk away from the hotel, this was a pleasant walk and there are some lovely little souvenir shops, bars and restaurants ( Venicia Pizzeria ) is a nice restaurant where we had a lovely steak ), which we found made a nice change a couple of times, even though it was all inclusive at the hotel.
Map link of town http://calasdemallorca.co.uk/shoppingcentre.html
The hotel is a family orientated hotel and obviously there was quite a number of children around the pool and at night, so if you are looking for a peaceful quite holiday the hotel may not be suited to that, but as a couple on our own we had a thoroughly enjoyable and fun holiday and would not hesitate at returning in the future.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank Ian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 7 July 2014
Dear guest,

We would like to thank you for the time you have taken to evaluate our hotel.

It is great to know that you liked our hotel and that you appreciated our service.

Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after all, our first priority is to make your holiday great.

We of course have taken note of your concerns and we have passed this information on to the person who is responsible for that area in order to ensure improvement where possible.

We would love to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With the warmest of greetings,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Romford, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

Have just come back from Canarios Park in calas de Majorca and had a lovely week. The food was good always something enjoyable. The animation staff work really hard during the day and evening organising competitions and games. The children are really well catered for with loads going on for all ages. All staff very friendly and helpful. Rooms basic but always kept clean. Would recommend this hotel as very good value for a three star.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
9 Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 3 July 2014
Dear guest,

We are grateful for your evaluation and your commentary.

We are glad to know that you have enjoyed your holiday and that you liked the animation program we offer.

Our animation team will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible.

We would be happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

Just arrived back from this hotel which is a three star very family friendly hotel,no children with us but noticed how the hotel catered toward children,staff seemed to have loads of time for the kids of which there were many,animation team always seemed to be there and they were so good even with the adults.The rooms were spacious and cleaned every day,food was good as was the drinks from the bars.There is a bus from the hotel which takes you to the main beach as it is quite a distance from the hotel,but there is a small bay near the hotel which is very nice and is reached by steps from the back gate of hotel

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank sally186337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 3 July 2014
Dear guest,

Thank you for your evaluation and kind remarks.

We are happy to know that you liked our hotel and that you enjoyed the animation program we offer.

Our animation team will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off.

We would be more than happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

Best wishes,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackburn, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 30 June 2014 via mobile

Me & my fiancé stayed for 10 nights. On arrival we was given some wine and a fruit basket which we thought was a nice touch. The staff was always friendly & the hotel it's self is great for a week or 10 days away! There is a lot to do as the town is a taxi ride away which cost us €4 or a walk for 10 minutes to the town, it's full of things to do and loads of fantastic restaurants. As for the food in the hotel it was nice but got a bit repetitive. Overall we enjoyed the holiday & would return!

Stayed September 2013, travelled as a couple
Helpful?
7 Thank NicolaMckenzie-x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 2 July 2014
Dear guest,

We are grateful for your evaluation and your commentary.

We are glad to know that you have enjoyed your holiday.

Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible.

We would like to thank you for your constructive criticism and confirm that we have passed this information on to the person who is responsible for that area in order to ensure improvement where possible.

We would be happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverley, England, United Kingdom
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

This is a three star hotel and after reading some of the reviews (and the price we paid) we were expecting something quite basic and even poor. It wasn't like that at all!

If you're reading this you will have seen the various comments about the transfer time. It's all true - ours took over three hours (the driver forgot to drop someone and had to go back) and we were all quite stressed when we checked in at 1am (we landed at Palma at about 8:30pm). Avoid the coach transfers from Transunion! The young guy who checked us in at the hotel was very professional and helpful. First impressions of the hotel were great. The only thing that would have made this better would have been if we could have got a drink.

The room was exceptionally clean if a little dated. We had a balcony with a view to the front of the hotel. I was pleased to be at this side of the hotel as I imagine that the entertainment could be loud. It was comfortable but had to use the spare blankets to top up our pillows. The room was serviced every day with clean towels if we needed them.

The food was better than we expected. We could always get something good to eat. Pizza is available every day and chips for breakfast!? There is a decent selection and it gets busy I. The restaurant. The fish and salads were especially good. There is even HP sauce! You can't get a hot drink with your lunch or evening meal in the restaurant.

We used the pool over the road. We never had any issue with getting a sun lounger or chair. It was clean and there was plenty of opportunity to get involved in other activities; the entertainments guy is crackers but loads of fun! The pool is very deep at one side with no markings to indicate this. I can't swim and was caught out with this as as I stepped into the pool finding that after the last step I couldn't reach the bottom. This could be easy to fix. There is a bar with drinks served until 6pm.

The evening entertainment was poor. The minibus transfer to the beach is great. It's a really gat beach! The shop was good and the lady in there very friendly.

We had a great time and the hotel exceeded our expectations. I wish that I had taken notice of the transfer comments on here as this wad the only thing that spoiled our stay.

Room Tip: Rooms at the front of the hotel get the sun in the morning (so they don't get too hot) and I exp...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 2 July 2014
Dear guest,

Thank you for your evaluation and kind remarks.

We are happy to know that you liked our hotel and its location and that you liked the meals on offer at our restaurant.

Your concerns have been passed on to the person who is responsible for that area in order to ensure improvement where possible. Your constructive criticism is always greatly appreciated.

We would be more than happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

Best wishes,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

I went on holiday with my family me (22) my sister (19) and our mum and dad (50) we read the reviews and wasn't sure what to expect. We originally booked with 118 travel who went into liquidation without informing us ! teletext holidays took over and we had a few issues however we arrived at the airport and we set off to the hotel it took us just over an hour (which we didn't expect as we had read reviews) we were first to be dropped off. We checked in two rooms next to each other lovely and clean, the beds were a bit hard but bearable. We had a fan which we kept on 1 throughout the night (quite enough to keep on) Maid service everyday. THE POOL AREA: if you go across the road there is a kiddie pool but on this side it was very deep and it does not have a sign to say deep or even how deep that area is which should have it on really
we had no problem getting a sun bed there was 4 of us had a sun bed each day. WASPS: yes there are wasps but if people leave empty coke plastic cups around then what do you expect they should clean up after themselves and not eait for the very busy staff to come and pick up after them. i see this on a few occasions pick it up !!!! FOOD: lovely we found something every time i was a bit adventurous ( i'm a fussy eater) and found something every time. My mum liked her coffee but couldn't get a coffee with her lunch or tea but she still loved it haha. There is slush on tap, fizzy drink wine and cocktails ( recommend on the beach or pina colada). however for a bottle of water is was 2 euro !.... THE ENTERTAINMENT did let it down though was either to short or just poorly done. the children's part was lovely songs and games reminded me of when i was going to the kids club. the entertainment team were also rude (two men) they said ok you won fat man come up here or come on skinny man we haven't got until 12pm which no one found funny as it was disrespectful calling someone fat or skinny !!!!!! we took a taxi which was called by the reception staff to the town center 5 euros did a bit of shopping :) . The lady in the shop seemed friendly enough to us. as there was a few reviews complaining about her. SO here is the moan... we had our flight at 10pm !!! but when we checked the transfer book which is kept at reception it said pick up at 3 and flight at 10 :O which took us 3 hours and we questioned this but they had our flight as 8pm this is disgusting as we had to wait around at the airport !!!!
i will be complaining to the transfer people. All round a relaxing holiday but defiantly get a taxi 70 euros ! if you haven't already paid for a transfer ! ... Thank you HSM staff as i could see you work very had and do long hours. Thank you from the Bull family ( Leanne(me), Kirsty, Jackie and the lead name Christopher Bull

Room Tip: if you have room 101.. 201...301... 401... 501...601 these are by the lifts and people asked to move...
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank LeanneBull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, 2 July 2014
Dear guest,

We would like to thank you for the time you have taken to evaluate our hotel.

It is great to know that you liked our hotel and that you appreciated our service.

All our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after all, our first priority is to make your holiday great.

We of course have taken note of your concerns and we have passed this information on to the person who is responsible for that area in order to ensure improvement where possible.

We would love to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With the warmest of greetings,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Canarios Park

Property: HSM Canarios Park
Address: Calle Antena, 07689 Calas de Majorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calas de Majorca
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Calas de Majorca
Price Range (Based on Average Rates): £
Hotel Class:3 star — HSM Canarios Park 3*
Number of rooms: 323
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel HSM Canarios Park is especially focused on families, offering all kind of facilities and services to make the holidays unforgettable for both parents and children. All inclusive board, spacious areas to practice different sports and our fantastic entertainment team guarantee good fun. The hotel is open from May to October. LOCATION: The hotel HSM Canarios Park is situated in Calas de Mallorca, a small resort in the south east part of the island, 70 km away from Palma de Mallorca and 60 km from the airport. The area is known thanks to the tourism, which began in the 60s and nowadays offers a wide range of hotels, shops, bars and restaurants. The resort has 3 charming beaches: Cala Antena (the closest one, 400 m away), which is distinguished by the verticality of its coast. The other 2 beaches: Domingos Gran and Domingos Petit, are located 400 m away from the village centre and 1,5 km away from the hotel (there is a free transport service to the beach Domingos Gran). In the proximity there is Porto Cristo (15 km away), a lovely village with its famous Caves of Drach. Nearby there are many beautiful caves with spectacular views, as well as small and authentic fishing villages which complement the advantages of this hardly known area, but over the years has become more and more appreciated and chosen by tourists. ROOMS: The hotel offers double and single rooms with a cozy and up-to-date decoration. All of the rooms include a bathroom, ceiling fan, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony! Single rooms have a shower. There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers an all inclusive food and beverage package. The extensive buffet includes a wide selection of cold and hot dishes, as well as a big variety of desserts and fruit. The restaurant also offers some dishes prepared instantly in show cooking. The all inclusive meal package includes (besides 3 main meals) snacks between meals and an assortment of different beverages! (Beverages, hot drinks, alcohol) and ice cream throughout the whole day! FACILITIES: The hotel boasts of spacious terraces with 2 swimming pools for adults, and another one for children. The pools are surrounded by sunbeds and sunshades. Bar service is offered at both pools. Inside of the facilities there are large, cozy common areas, a game room, video arcades and an indoor bar. CHILDREN: Children enjoy their stay in HSM Canarios Park, as the hotel was designed with children in mind! They can play at the swimming pool, playground or mini golf area (accompanied by the hotel entertainers). Our funny mascot we call Sami joins the children in different games and activities. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Various sports courts to practice tennis, football, volleyball, French bowls, squash, etc. Billiards (extra charge), table tennis and mini golf in the complex. ... more   less 
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Also Known As:
Hsm Canarios Park Hotel Calas De Majorca
HSM Canarios Park Majorca/Calas De Majorca

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