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“Awful, dirty , rude”

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Club Hotel Tropicana Mallorca
Ranked #4 of 13 Hotels in Calas de Majorca
Caerphilly County, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Awful, dirty , rude”
1 of 5 bubbles Reviewed 9 June 2014

Just returned 7 th June 2014. What am awful experience. No clean sheets, towels ripped. Booked as a family of 5 but rooms not together!! Different buildings!! Not at all recommended for the food and the German catered hospitality. Spent all hols on beach. Pool dirty. After reading previous reviews we were devastated to have such an experience!!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tabbles10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,117 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
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  • English first
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English first
Sheffield, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 June 2014 via mobile

Visited Riu Tropicana for a quick week away in May this year and it was lovely. The staff are fantastic always smiling and they made our holiday extra special, especially the bar staff. The rooms are cleaned every day with fresh towels and bedding which is always a bonus. Only downside was choice of food was very poor, it was always fish or pasta but the quality was lovely. The hotel does advertise free wifi though and you have to pay for it which is a downside for some. There was always things going off in the day such as volleyball and table tennis and their is a kids club on site which is brilliant. The entertainment at night though not so fantastic. Overall a good holiday though and I would definitely go again.

Stayed May 2014
Helpful?
6 Thank _SophieDRFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 1 June 2014

We have just returned from 1 week away with our grandson and can honestly say it was the poorest hotel and complex we have ever stayed at. The chalet style rooms are in need of an update and we found ourselves a full half mile from the main complex. There is a mini bus but it only hold 9 people and more often than not the staff are taking up seats. The main building is very tired with broken furniture, lighting all over. The dining facilities require 2 sittings at night and the food is very poor. This is definitely, all inclusive at the bottom of the scale. The entertainment staff however, were fantastic and put huge amounts of effort in. They were just let down by a poor infrastructure. The beach advertised in the brochures has the potential to be stunning but it was not maintained and wading through 10 metres of debris to get in the sea was not much fun. Accepting that it is only a 3 sun hotel the companies advertising it need to stop fibbing and tell the truth. Had we known the state of everything then we would have gone elsewhere. We booked through Thompson and the rep (only came a few times) was next to useless and had no knowledge of the area.

Room Tip: As near to the complex as possible. Not good for disabled people.
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  • Stayed May 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Mick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wales
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

Just returned from a weeks stay at the Riu Tropicana a pretty, but large Complex which has bungalows some of which can be situated a long way from the main facilities, rooms could do with upgrading but were always kept clean and towels changed daily.As previously stated by other reviewers no hair dryer, tea making facilities, or fridge in the rooms, also you need to take your own beach towels as there are none provided, top tip in the warm weather if you do not wish to get the mini bus and are situated at the top of the complex make sure to take a drink with you from the pool bar. Food at the restaurant and the snack bar was good and the staff were always helpful, although the choice of food was a little repetitive and there could have been a larger choice of main courses for vegetarians, we found it always to be fresh and replenished frequently, Breakfast and Lunch is a choose your own table option, the evening meal is in 2 sittings which you have a choice of times and you keep to the same table number which is allocated when you first enter the restaurant.
The entertainment staff were also very friendly during the day with the option to join in with the daytime entertainment programme, The riu club entertainers were all very good with the children and although we did not use the club in the day we heard very good reviews about it. The children really came to life in the evening whilst being encouraged by the staff to join in even the shy ones as my grandaughter was on the first evening, this rapidly changed by the end of the week with more than one or two of the parents joining in and singing along to the songs, for this we send them a big thank you. Good shows for the adults in the evening also, if you are looking for a peaceful location, good food, and clean facilities then this is the place for you, should you wish to venture into the town you go over the rocks to a walkway although this can be a little tricky with a pushchair, there is a mini train which does not go very frequently but at a cost of a few euros pleased the children for the novelty factor if nothing else.
On the last day of our stay the adjoining beach was being geared up for the summer season with the addition of more sun loungers and a wooded walkway to the steps of the rocks please note this is not for the exclusive use of the hotel and be prepared to walk through a lot of seaweed on the beach on most days to reach the sea, not sure if this was only due to the bad weather which we experienced on a few days. Would return again.

Room Tip: Very much in demand are bungalows situated near to the facilities, send an email to the hotel they w...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mushroom_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worksop, United Kingdom
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

Myself, my partner and our 2 year old son have just returned from the Riu Tropicana after a week all inclusive and overall had a brill time.

The grounds are pretty, had a few lovely walks around whilst getting our toddler to sleep in his buggy!! Bungalows are simple but clean, no fridge in the rooms though! If you have children I would suggest emailing the resort first and request a room between 1-100 as the resort is massive and having bungalow number 300 might not be ideal for people with young children or who are less able. I emailed the hotel beforehand and was given bungalow 1 :) perfect!! And we were offered champagne on arrival, even more perfect :)!!!
No towel service, which is unusual and meant we had to buy towels there at €11 each, which was a bit annoying.
All inclusive food was nice enough but somewhat repetitive, we enjoyed the live cooking and could always find something to eat. Some lovely fresh fruit at breakfast. Staff were great in the restaurant tho, couldn't do enough for you. We had nice lunch at the beach bar everyday (burgers, hot dogs, toasties, salad ect). Cocktails were lovely, good selection or alcohol, the bar staff are amazing! Really friendly and had a great laugh with them all. The entertainment was ok, not much going On during the day and night shows were funny - but we have seen better. But they were great with our son, really made an effort with him everyday - got him up dancing!

The pool is basic, nice pool bar though playing a bit of music...but we much preferred the big beautiful beach with the clear water!
If you want to walk into the town it's a 10 mins walk over the rocks and through Hotel America (next hotel along) where you will find shops bars and restaurants, would recommend The Travellers Inn. Or you can get the little train into town but it's €5 each way, we walked every time and that's with one of us carrying a pushchair so it's pretty simple.

Weather was lovely and hot and had a nice relaxing time, would return!!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Lauren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 10 May 2014 via mobile

We got an excellent deal through TUI Germany for an all inclusive stay. Bear in mind that it's 3 stars. It's slightly outdated but perfectly adequate. Nice selection of food, no bugs, long walk to the bungalows but very welcome after a big meal, no towel service at the pool so bring your own. Wifi in lobby for €15 a week.

Stayed May 2014, travelled as a couple
Helpful?
9 Thank hmlq2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scunthorpe, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 3 January 2014

I stayed at this hotel with my boyfriend (both in 20s) and it was a lovely and romantic stay. Both leaving and wishing we had booked longer then a week!!

Once we had arrived at the reception it was very clean. We were seen to straight away and given our room number and key, layout (very large place- a small and old looking van drives around dropping guests at their rooms) and general info.

My boyfriend and I looked at our room location which was extremely far away (as the recpetion thought we would want it to be quiet), The small and old looking van was not there and we didn't want to wait so walked!! We got to our room and wasnt best pleased, it was a huge walk to the beach and pool, so back to the recpetion.

The recpetion lady was great and showed us the available rooms and we chose one which was right next to the pool. This time we were very happy. The room was very spacious and clean. Only niggle was the tele had barely any English channels on.

The pool area was clean and tidy also. Unlike many hotels there was no mad rush for sunbeds and my boyfriend and I tended to put our towels out on the way to breakfast and still got beds.

The food was good, similar to your standard All Inclusive (chips, pasta, breads) etc. If your not fussy you will be fine, we never left hungry!!

The beach was absolutely bequtiful, the water was soooo clear it was great. There is also a seating area so you can watch the sunrise and sunset whilst enjoying the unlimited alcohol.

There are plenty of places to go for a quiet walk which we did many times. We also walked to a nearby market and pubs.

The alcohol ammounts are mad!! Filling up 3/4 of the glass. I had to tell them to stop but that wasnt an issue.

There are loads of activities to do. There are also pool tables, ping pong and mini golf which kept us occupied after tea!!

Theres also a shop on site to get inflatables, food, papers etc.

Only real down side to this hotel is loaction, its exptremely out the way from any centre. We were going to look at a day trip but there was nothing really available. However with that said we just relaxed which was great, if your going to laze around that wont be a problem.

Overall an excellent stay. We are planning to go back soon!!

Room Tip: If you aren't happy with your room, recpetion will happily change it and give you a choice!
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank Sophie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club Hotel Tropicana Mallorca

Property: Club Hotel Tropicana Mallorca
Address: Cala Domingos, 07689 Calas de Majorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calas de Majorca
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Calas de Majorca
#3 On the Beach Hotel in Calas de Majorca
#3 Family Hotel in Calas de Majorca
Price Range (Based on Average Rates): £
Hotel Class:3 star — Club Hotel Tropicana Mallorca 3*
Number of rooms: 356
Official Description (provided by the hotel):
The Tropicana Mallorca Club Hotel *** is a cosy family resort in Calas de Mallorca, perfect for travellers with kids or couples. It is an ideal choice for a holiday in contact with nature. The resort gives direct access to Cala Domingos, a lovely golden-sand beach where you can lie in the sand and swim in crystal-clear water. Located in a quiet setting where pine, olive and palm trees create a purely Mediterranean environment, the Tropicana Mallorca Club Hotel *** offers comfortable accommodation in bungalows with terrace and double rooms offering a wide variety of services, supplemented with world-class public areas that feature a gaming room, children's entertainment and evening shows, tennis courts and other sports facilities, outdoor pool with sunbathing area and children's playground, all-inclusive packages, and dining options including a buffet restaurant, a large seaside snack bar, a poolside bar and a lounge bar in the night show and entertainment area. Have a nice stay in Majorca, surrounded by all kinds of amenities and services. The Tropicana Mallorca Club Hotel *** is a resort for couples and families in search of a relaxing setting in Calas de Mallorca. Book your holiday now at the best online price guaranteed, at the Tropicana Mallorca Club Hotel *** official website. ... more   less 
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Also Known As:
Clubhotel Riu Tropicana Hotel
Club Hotel Tropicana Mallorca Majorca/Calas De Majorca

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