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“Nice holiday but basic”

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Club Hotel Tropicana Mallorca
Ranked #4 of 13 Hotels in Calas de Majorca
Certificate of Excellence
Swansea, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice holiday but basic”
Reviewed 26 June 2014 via mobile

Just returned from a week away with my boyfriend - both a young couple, despite the weather it was a pretty decent holiday.
Nothing to do around this resort as all the other resorts are far away, taxis are expensive. However, there is a cliff path which you can walk around. 2 glass bottom boats come daily, twice a day to the beach across the cliff (2 minute walk away). Little shop by the reception, where you can buy souvenirs, food, drink etc.

Not suitable for disabled people, it's a big resort with loads of steps, even though there is a mini bus that drives around sometimes it's full and people don't let you on.

Food was the same every night, plenty to offer and the drinks were well measured (especially if your a young couple). Went to the beach every day, due to the pool being full and full of children. 12.40€ for parasol and 2 Sunbeds, 8.20€ for just two Sunbeds, overpriced but better than laying on the sand.

Rooms are very basic but it's all you need. No refrigerator or kettle, however there is a safe which you pay 10€ or 20€ (can't remember) to use and get it back at the end of the holiday.

Good entertainment in the evening, mini golf, kayaking (free for all inclusive).

Overall good holiday, wouldn't return again

Stayed June 2014, travelled as a couple
Helpful?
2 Thank pridge123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (200)
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English first
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 June 2014 via mobile

My husband and I have just returned from a week all inclusive at the Tropicana. We paid £350 each so we had pretty low expectations, but overall we were really happy with our holiday.

Pros:
Friendly staff
Nice pool
Pretty beach very close to the hotel - with an area above the beach where you can have drinks, lovely and romantic in the evening!
Good variety of drinks, including cava
Good sized clean rooms
Reasonable variety of food
Lots of games including darts, shooting etc
Lovely walks along the coast either side of the beach

Cons:
You have to pay for bottled water - but you're only talking a couple of euros, and you can get cups of water from the restaurant and snack bar
No towels at the pool, so bring your own
Some rooms are a long way from the facilities. I emailed a couple of weeks before and asked for a room close to the pool, we had 31 which was a brill location!
All inc ends at 3pm on your last day, we heard you could pay €10 to extend it, but we took it as an opportunity to have dinner in the local resort

Overall it is amazing value, but don't expect luxury! If you're after a cheap and relaxing break in the sun, this place is ideal!

Stayed June 2014, travelled as a couple
Helpful?
12 Thank Hazel U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 June 2014

My self and my boyfriend had a lovely holiday here. We arrived later at the hotel and was welcomed by the receptionist and was told that we could get food and a drink at the bar that was open. Thankfully are room was very close to the pool, bar and the beach. I would warn people that some rooms can be very far out, but there is mini bus to use. The room is very basic but it was clean. There are not pool towels so take your own (we took old ones and then binned them at the end of the holiday) the beach is fantastic and very clean, although it is a public beach.
The food was good had a lot of choice and all the staff was very happy and chatty. There is not a lot do to at the hotel as there is not a lot around and the town is a bit of a walk. There is a green train that goes past the hotel and into the town.
There is a small shop that sold everything you may need.
It's was cheep and cheerful and a very relaxed (not doing anything) holiday.

Room Tip: If you don't want a room far out ring or email the hotel before you go to get a closer room.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jade B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crawley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 June 2014

This is truly an awful place to go to. On arrival (midnight) met by supercilious, arrogant, disinterested staff, food offered was terrible, room ten minutes walk away (uphill). This is not a Hotel it has no rooms in the main building. Room was very basic, looked as if it was deserted by monks who upgraded to a monestry a few miles way. No tea/coffe fridge or anything remotely useful, clean but so basic. No towels at pool. All bars etc closed down at 1 am until 8 am, so much for all inclusive! Main bar didn't even open until 18:00. Main restaurant appreared to offer a reasonable choice, but quality of the food was poor. Refused to eat in there on the final day. Those with a particular love for Hake will be most pleased, it's served most meals! This place does not do anyting for the RIU name or Thompsons. Too many others issues to write about, it would benefit from two major items, bulldozers.

Room Tip: Book another Hotel.....
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Red575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 June 2014

Not sure what all the negative reviews are about, we had a relaxing and enjoyable time at the Tropicana. This is a good 3 star inclusive resort. Good varied food on offer, for all meal times. Clean and basic standard room, shower great and all we needed. Ignore need to be in rooms numbered under 100 comments, we enjoyed our peaceful strolls from our room (we were in 170s+) through the well kept grounds to the main areas. Pool and main areas well kept and clean. All staff excellent and very friendly, except the Thomson rep who was very disinterested. Beach nice, and whilst seaweed and lounger charges could be seen as a downside, we enjoyed a good few days in the sea and relaxing at the beach. Overall great resort, good location and would definitely go back. Would recommend to anyone looking for a relaxing holiday in the sun!

Room Tip: All rooms good locations and facilities as you would expect for a three star family resort
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Cathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 June 2014

This is a very honest review, I've never written one before but felt I should to give this complex the justice it deserves. Me and my boyfriend booked this as a last minute, cheap holiday because we were desperate for a week away. For £350 per person for a week all inclusive, we thought it was a bargain and was assured by my parents that if it was a Riu hotel, it would live up to a certain standard. After reading reviews and looking at the pictures I had mixed feelings, but I needn't have had. When we arrived we saw that the complex was extremely large, probably about 2 miles from one end to the other, and up hill too. We were firstly allocated room 370, which although it was extremely clean (as are all the rooms) which is a good 15/20 minute walk up hill. We asked to be changed but due to the hotel being fully booked (lots and lots of Spanish people come just for the weekend and we arrived on a Saturday, so do not be put off if you arrive at the weekend, the pool and restaurant will seem busy but is much more chilled when they've gone home come Monday) we could not be moved until the following day, to room 92. We then even moved to room 12, right behind the pool the day after that, so we were even closer to everything. We were pretty upset at being so far away when we arrived, but to give the Reception staff their dues, we were given a complimentary bottle of cava and flowers in our room when we finally settled on the Monday. So learn from this and e-mail the hotel, or get the travel agents to do so, and ask for a room 0-100 to save your legs. A lot of people we spoke to had done this, and their wishes were accommodated. The rooms are basic, no kettle or fridge which a few people had issues with, but it didn't bother us at all. We bought in the little on-site shop (which was very reasonably priced selling lilos and magazines, sweets and souveniers etc) a large 5 litre bottle of water that we had in the room for the night time and brushing our teeth, and it was only 2.50E. There is also no AC, but there is a ceiling fan which was sufficient - we never felt hot at night. The rooms were always spotlessly clean and towels were changed every day. There was also lots of drawer space too if you could bother unpacking. The pool was great, on the small side for a complex of this size but we got sunbeds around it every single day, even after waking up late and not getting round there until 10am. The only gripe about sunbeds was that they were a little tightly packed, but this didn't bother us too much, we were in and out of the pool the whole time. A man came and checked the pool everyday, taking samples, but I didn't know what for. It was clean, and there was a kids bit too. The beach was lovely and picturesque, but as other reviews have stated you have to pay for the sunbeds, but they are not expensive at 4.20E for a sunbed and 4E for the parasol. You could easily have a day down there. There was a bit of seaweed, but it was the sea so I don't know how people can complain about that! It was cleaned on a Friday (we think) and there was much less seaweed after that. There is the odd jellyfish, but just watch your step. The food is great for a 3 star hotel, you certainly wouldn't go hungry. There was so much variety we never got bored and had something different every day. At breakfast there was hot food (eggs, bacon and sausages on alternate days, tomatoes etc), toast with all different jams or spreads, pastries, pancakes, churros (which are lush), yoghurts, cereals and fruits. For lunch you could go to the restaurant where they did a full spread just like the dinner service (but they never did the same food at lunch that they did at dinner; or you could go to the snack bar near the beach where they did hot-dogs, burgers, pizza and cheese and ham toasties, with salad and ice creams and fruits. At dinner in the restaurant (which I'd like to add the only dress code was that men wore t-shirts which pleased my boyfriend as he didn't have to wear trousers) you chose a sitting, either 7-730 pm or 8.30-9pm (which is the time you sit down). We chose the later one, and there was no issue with lack of food which you might expect. You were also allocated a table for dinner which you used every night, which was nice as you didn't have to worry about losing your table if you both got up at the same time. (At breakfast and lunch we made sure to leave a full drink on our table or my boyfriend's hat and our table was never taken - it's never that busy in there anyway) There is a great variety of food at dinner, a hot cooking station which had at least two meats and a fish dish and veg and some kind of potatoes as well as pasta with two sauces. There was also a Spanish counter with did specialities like roasted pork etc. There was a massive salad bar which also had things like cod fritters or mussels which we had as a starter with the salad. The deserts were better than most other hotels, there was fruit and ice cream but the cakes (and most nights they had profiteroles) were good. They also had a 'special dessert' counter which was cooking fruit like bananas or peaches in syrup and you could have it with brandy and ice cream. The drinks in there were also good, wine, beer, soft drinks, juices and ice tea all on tap and one night they were serving cava. They also had a tray of a green aperitif which you could have had too. The bars throughout the day are good, but the pool bar doesn't open until 11am, which is a bit of a wait for a drink if you have breakfast early (it opens at 8am). We bought a few bottles of water from vending machines (only 1.50E) and filled them up at breakfast so that we could have a drink before the bar opened. The drink selection though, was brilliant. Fruit juice, water, soft drinks and tea/coffees were all serve you self. The bar offered slush puppies in 4 flavours (strawberry, cola, orange and lemon) which are great when you're hot. Sangria and mojitos were also available as were about 6 cocktails (which were very juicy but none the less tasted great), and wines and any spirit you could think of as well as beer obviously. The pool bar is open until 7pm, and the beach bar (where continental breakfast is served 10.30-12.30, and the burgers and pizzas etc I mentioned are served 12.30-5.30) is open for drinks between 10.30-6pm. At 6 the lobby bar, which is up the steps next to the restaurant, opens for business. The views from there are great and you can have a drink before dinner over looking the beach (quite hard to find a seat outside though, as most people have this idea). The lobby bar is where the evening show is from 10-11pm. Although it was quite cheesy (just miming well known songs etc) the staff put a lot of effort in and after a few cava's (which is available from every bar!!) I found it quite funny. They do loads for kids including a little mini-disco before the show, and throughout the day we noticed a full kids entertainment itinerary. As for the entertainment in the day, the possibilities are endless. The staff are not pushy at all, but we found ourselves getting involved in quite a few activities. Water-polo, aqua-gym, shooting, ping pong just to name a few, but there was loads more you could have done and the staff are lovely and speak about 6 different languages each!! There is also a mini-golf course, ping pong tables and pool tables which you could use for a 5E deposit pp payable to reception for the golf clubs or ping pong bats - pool was 1.50E per go. You could not be bored or hungry at this complex, but if you was you could take a wander into the little town. It's about a 20 minute walk into the town from the beach, over some rocks (which is an unsteady climb but I did it fine in flip-flops) and then over another beach and up through another hotel. The town is just what you expected, with little souvenir shops and restaurants and bars. You couldn't do the walk at night as there is no lights over the rocks but we found out it would only be 10E in a taxi each way, if you fancied a change of scenery.

Going to this hotel we really didn't know what to expect and were pleasantly surprised and would not hesitate in going back there for a cheap week. If all you want is a cheap week in the sun with good food and drinks, this is the perfect place to go. If you are a good walker (because of the size of the complex and the restaurant being up about 40 steps) then you will be fine. The Thomson pictures do not do it justice and it is much nicer in person. Its by no means a luxury complex, but we had a great time and came back with tans and full bellies!

Room Tip: E-mail the hotel ahead and ask for a room 0-100 unless you fancy an up-hill walk.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Paige A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caerphilly County, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2014

Just returned 7 th June 2014. What am awful experience. No clean sheets, towels ripped. Booked as a family of 5 but rooms not together!! Different buildings!! Not at all recommended for the food and the German catered hospitality. Spent all hols on beach. Pool dirty. After reading previous reviews we were devastated to have such an experience!!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tabbles10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club Hotel Tropicana Mallorca

Property: Club Hotel Tropicana Mallorca
Address: Cala Domingos, 07689 Calas de Majorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calas de Majorca
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Calas de Majorca
#3 Family Hotel in Calas de Majorca
#3 On the Beach Hotel in Calas de Majorca
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Club Hotel Tropicana Mallorca 3*
Number of rooms: 371
Official Description (provided by the hotel):
The Tropicana Mallorca Club Hotel *** is a cosy family resort in Calas de Mallorca, perfect for travellers with kids or couples. It is an ideal choice for a holiday in contact with nature. The resort gives direct access to Cala Domingos, a lovely golden-sand beach where you can lie in the sand and swim in crystal-clear water. Located in a quiet setting where pine, olive and palm trees create a purely Mediterranean environment, the Tropicana Mallorca Club Hotel *** offers comfortable accommodation in bungalows with terrace and double rooms offering a wide variety of services, supplemented with world-class public areas that feature a gaming room, children's entertainment and evening shows, tennis courts and other sports facilities, outdoor pool with sunbathing area and children's playground, all-inclusive packages, and dining options including a buffet restaurant, a large seaside snack bar, a poolside bar and a lounge bar in the night show and entertainment area. Have a nice stay in Majorca, surrounded by all kinds of amenities and services. The Tropicana Mallorca Club Hotel *** is a resort for couples and families in search of a relaxing setting in Calas de Mallorca. Book your holiday now at the best online price guaranteed, at the Tropicana Mallorca Club Hotel *** official website. ... more   less 
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Also Known As:
Clubhotel Riu Tropicana Hotel
Club Hotel Tropicana Mallorca Majorca/Calas De Majorca

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