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HSM Calas Park
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Reviews (663)
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Reviewed 23 June 2014

This was our 3rd time back to calas park, and have to say we loved it again. We had a sea view which was lovely. Nice to see Natalie still there and the English chef at breakfast. Also brilliant bar staff, nothing to much trouble. Entertainment staff were really good not as good as last year but hey ho! The girls really worked hard and were really good with the kids, Sergio I think needs to interact more, but he was lovely too. Thanks Calas park for another wonderful holiday, we may seem you again next year ;-).

Room Tip: There is lots of stairs so if you have problems walking this isn't for you.
  • Stayed: June 2014, travelled with family
    • Value
    • Location
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Thank Mellor28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this reviewResponded 24 June 2014

Dear guest,

Thank you for your evaluation and kind remarks.

We are happy to know that you have enjoyed your holiday and that you appreciated our service.

Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off.

Your concerns have been passed on to the person who is responsible for that area in order to ensure improvement where possible. Your constructive criticism is always greatly appreciated.

We would be more than happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

Best wishes,

HSM Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

This was my first trip to HSM Calas Park, and overall it was a very good experience. The hotel, grounds and rooms are clean, the staff are friendly and helpful, the food was very good with a great choice. There were also "help yourself" soft drinks, ice creams, slushies and tea and coffee around the pool bar, main bar and restaurant, all which went down well with my party of 6. The hotel isn't suitable for anyone with major walking difficulties, there are many stairs to and from reception / restaurant / pool.... My father, who has had a hip and knee replacement, found the stairs manageable, although all of us were out of breath when we reached the top! There was varied nightly entertainment, and music through till midnight in the main bar.

My only complaint regarding the hotel is that although I knew from reading reviews it was a family hotel, the blurb states there is a separate adult pool, which is what I wanted, and there wasn't. (The youngest in my group was aged 21) We had to listen to screaming children all day long! (please note I am a Mum of 4 ... I know children want to have fun and the sound of childrens laughter is wonderful... but non stop shrill shrieking is just too much!) Sadly some parents seemed to be happy to let their offspring scream around everyone else as long as it wasn't them! Although the hotel can't tell people how to raise their children, they shouldn't state there is an adult only pool if this isn't enforced.

Room Tip: Ask for the middle section .. not too far too walk for the pool or the restaurant, and not on the front line of noise all day :-)
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Angiebabes180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this reviewResponded 12 June 2014

Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and that you have enjoyed your holiday.

Our employees will be happy to learn of your positive remarks.

We have taken note of your concerns and we have passed this information on to the person who is responsible for that area, unfortunately our website states clearly that this hotel offers facilities specifically aimed at children of all ages. Any mentioned adult pools are simply deeper than the children's pools and we cannot stop children swimming in them if they are able to. Nevertheless we apologise for any confusion and any discomfort that may have resulted from it.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

This year was our 3rd year running, travelled with my partner and 3 children very clean hotel and feel very welcome all staff very helpfull, very good resort for family's with children, good choice of food every drink u want ice creams, slush puppy for kids, pool very nice ideal for kids, beach jus 5 minutes away and there's loads of shops and bar on the hotels doors step wil be returning 2015.

  • Stayed: May 2014
    • Value
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    • Rooms
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2  Thank Heidc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this reviewResponded 9 June 2014

Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and that you enjoyed the meals on offer.

Our employees will be happy to learn of your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

We have just returned from our 1 week family holiday at the Calas Park and I have to say it was Fantasic. I researched loads of Apartments and Hotels before booking and the Calas Park stood out for its Sensational Seaviews. We asked for a low floor which we got with a Seaview cannot complain although our apartment was above the Entertainment Room and the music was so loud it did not finish until Midnight ( No Early Nights Allowed). Do yourself a favour and get a safe box (19 Euros for a Week and WIFI is 15 euros for a week. There is very little TV In rooms ( No English). Having worked abroad I knew what to expect although with the food, but there was plenty of choice, Fresh Fish, Meat, Etc. My Children did not eat a lot but did try some food, Sorry they did not like it as the like Pizza and Sausages cooked the British Way. The Pool Area was very clean and tidy although Allowing Smoking by the pool is a big negative for me when you have children running around. The entertainment Staff were so good all throughout the day and evening, They are doing a Fantastic Job. What I did notice is the resort was very quiet for half term. We went to a couple of Restaurants Delfil and Los Amigos, Very Good Food and reasonably Priced. Family of 4 Meal, Drink and Pudding 45 euros total but smoking is allowed in bars and Restaurants. The transfer is a nightmare. It takes 2 and a half hours by coach, Its £120 return by Taxi, its well worth it.

Room Tip: Ask for rooms 125 or 126
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank Tartanterror1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this reviewResponded 4 June 2014

Dear guest,

We are grateful for your evaluation and your kind remarks.

We are happy to know that you liked our hotel and its location and that you have enjoyed your holiday.

Our animation team will be happy to learn of your positive remarks.

We have taken note of your opinion and your suggestions and we have passed this information on to the person who is responsible for your area of concern.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

I travelled here during May half term with my mum and three children (ages 5, 3and 1)... The location is beautiful and the complex spotlessly clean and superbly maintained.

Rooms are spacious, clean and comfortable - we had a partial sea view - with a fridge and satellite TV.

The pool area is large with plenty of sun beds and parasols and the pool is a good size and its gradually sloping edges make it great for children.

The food on offer was of good quality with a reasonable amount of choice (one of my children is fussy so struggled at times - the rest of us were fine!) likewise the selection and quality of drinks was very good - inclusive iced tea was something I was pleased to find (as well as the alcohol!!!)

My children found the Mini Club and Mini Disco fantastic entertainment, the staff (as we found throughout the Calas Park) worked tirelessly but were always polite and friendly.

The only negative would be the amount of steps, 71 from reception to the pool, with a pushchair it was a struggle at times, because of this I'm not sure the Calas park would be suitable for those with mobility issues.

Would I recommend this hotel? Certainly...Would I go back? Almost definitely!

Stayed: May 2014, travelled with family
1  Thank mrspastie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this reviewResponded 6 June 2014

Dear guest,

We are grateful for your evaluation and your commentary.

We are happy to know that you liked our hotel and its location and that you have enjoyed your holiday.

Our employees and animation team will be happy to learn of your positive remarks.

We have taken note of your concerns and we have passed this information on to the person who is responsible for that area, unfortunately there is little we can do to decrease the amount of stairs without making structural changes, which would have to wait until the start of the next season.

We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca.

With kind regards,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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