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“Terrible hotel terrible area” 1 of 5 bubbles
Review of HSM Calas Park

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HSM Calas Park
Certificate of Excellence
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Terrible hotel terrible area”
1 of 5 bubbles Reviewed 19 August 2014

Our room had a beautiful sea view which I think was the only reason I didn't beg my husband to take me home! We were in a room over the pool, the noise was unbelievable, often until 2 in the morning. I expected noise from the "entertainment" but what I didn't expect was people in the pool until gone midnight! The pool wasn't policed at all - surely it's a safety hazard to let the pool be accessible at night when it's dark - I am surprised no one was injured. As well as the safety element what about some consideration to families of small children? We were told at reception "there are no quiet rooms at calas park". I would prefer to stay at home than go here again. Faulty towers of Majorca.

Room Tip: Go to a different hotel
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  • Stayed August 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank 201Jo_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this review, 29 August 2014
Dear guest,

Thank you for your evaluation and remarks.

After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests.

After having conferred with the hotel reception and direction, there is no known complaint on your behalf. Please be aware that complaints will always be dealt with quickly and efficiently by our reception staff, but this is only possible if these complaints are reported by our guests. Unreported complaints clearly cannot be dealt with.

We are very sorry and would like to apologise for the mentioned troubles. We would like to confirm that, for the assurance of the quality of our service, we have forwarded your concerns to the central quality department of our hotel chain in order to ensure improvement where possible.

We would be happy to have the opportunity to change your mind about Hoteles Saint Michel and would gladly welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

Wishing you all the best,

HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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534 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
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Manchester
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

We researched a few hotels and apartments in Majorca and based on reviews and budget chose Calas Park........... and what a good choice!

We booked private transfer to the hotel which took 50 mins - had heard shuttle transfers can take up to 3 hours!!

The hotel is in a perfect location with sea views and literally two minute walk down the coastal path to the beach and also to the resort which has some lovely bars and restaurants, plenty of shops, small fairground for the children, mini golf, go kart track, bouncy castles, trampolines and pony rides.

We paid extra for a sea view room which was amazing and overlooked the pool, the room was basic but very clean and spacious with a fridge and plenty of wardrobe space.

Good selection of alcoholic drinks and cocktails & the Mr Whippy ice cream and Slush machines were a hit with our kids! The food was of a very good standard breakfast and lunch being the best – we ate out in the resort on a few occasions in the evening and there are some lovely restaurants to choose from at very reasonable prices.

The activities were geared more towards the younger children and felt there could be more for the older ones - my 9 year old son missed his football while he was away and they only offered this once.

We had a brilliant holiday, met some lovely people and have already booked to go back next year!!

Room Tip: Request sea view
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Lovesholidays1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this review, 13 August 2014
Dear guest,

We would like to thank you for the time you have taken to evaluate our hotel.

It is great to know that you liked our hotel and its location. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after all, our first priority is to make your holiday great.

Regarding the animation program we offer, we of course have taken note of your concerns and suggestions and we have passed this information on to the person who is responsible for that area in order to ensure improvement where possible.

We look forward to welcoming you in our hotel next year!

With the warmest of greetings,

HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livingston
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

great value holiday in a little gem of hotel and resort. cannot really fault it. have just booked to go back next year, says it all! location of hotel is ideal, right next to the sea. lovely walks to secluded bays. plenty of entertainment for kids. resort is a stones throw from hotel, so plenty of bars and restaurants. we were all inclusive and found the food a high standard and always available. good selection of alcohol drinks and soft drinks and ice cream on tap for the kids to help themselves. staff very good and cleanliness to a very high standard. great value all round. a winner.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Low Cost Holidays

Helpful?
1 Thank sinky1875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this review, 4 August 2014
Dear guest,

We would like to thank you for the time you have taken to evaluate our hotel.

It is great to know that you liked our hotel and its location and that you appreciated our service.

We would love to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With the warmest of greetings,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 August 2014 via mobile

Just got back from a wonderful 10 days at the calas park. Family of four with kids age 11 and 4. Chose not to pay extra for a sea view. But when we checked in we got a beautiful apartment 417, with lovely sea view (was able to sit and watch the sun rise). No noise at night, and situated between pool and restaurant.... Perfect! Rooms are basic, but very comfortable, clean and spacious with plenty of storage. Hotel staff are all very friendly and there is a very relaxed atmosphere. Pool is great and kids loved the activities at the mini club and the mini disco. The entertainment staff work hard all day and evening keeping people entertained with various games and sports. I enjoyed the aqua gym.....a feeble attempt at working off some of the calories consumed in the all inclusive bar and restaurant. Good range of drinks. Self service for soft drinks and icecreams which worked really well. Rarely had to queue at the bar. Kids loved the 'whippy' ice cream machine and cones. Flavour changed every few days. Also slush and milkshakes available. People did reserve sun beds, but I've found this to be the case everywhere I have been. But still not too crowded despite being the peak season. 5 mins walk down the pretty coastal path to a lovely beach. Food was very good for a 3* plenty of choice, tasty and hot. Even fussy kids ate well. Always pizza and pasta available if nothing else appeals. But lots if different fish and meat options. Paella on a Sunday lunch time. Wine beer and soft drinks in the restaurant. Only slight downside is the 2 1/2 transfer but as we were expecting this it wasn't a problem. Takes just under an hour in a taxi if you prefer. Thank you everyone at hotel calas park ( and easyjet holidays) for giving us wonderful holiday memories at such a great price! Have never visited the same hotel twice but think this may be the exception. May well be back next year ;))

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank dobo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this review, 4 August 2014
Dear guest,

We would like to thank you for the time you have taken to evaluate our hotel.

It is great to know that you liked our hotel and its location and that you have enjoyed your holiday.

Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after all, our first priority is to make your holiday great.

We would love to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With the warmest of greetings,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cold ole england
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 26 July 2014

Was 5 of us including 2 x under 5's and we were really pleased with the hotel facilities and it is set in a beautiful location. We went for 10 days and booked a private transfer not a shuttle which took just under an hour.

STAFF
Seemed to all work really hard, especially the kids club male entertainer who was on the go morning, noon and night and was very friendly, as were all the staff. Check in was quick and easy and we requested a room move (not the hotels fault) and the staff were helpful and friendly on reception dealing with this. Everyone seemed to be helpful and happy

ROOMS
Basic and if I am totally honest they are in need of modernisation as furniture and fittings have seen better times but it was clean and comfy and they changed the towels and bedding nearly every day and emptied the bin in the bathroom (but did not appear to take any other rubbish away). You also get one of those fun showers that only sprays at the ceiling or the wall! The apartment provides a kitchenette and you can hire a kettle free (just a small returnable deposit), however bizarrely you do not get provided with any cups/teaspoons. Overall plenty of room, hot water on tap and clean. I think the layout of the rooms are very standard but there is a room location suitable for everyone due to the layout of the hotel and had a comfy bed which for me was such a relief.

FACILITIES
Swimming pool was excellent, really good for the little ones, plenty of beds and fixed parasols and no trouble getting a bed. No lifeguard but this was not a problem for us. We left a few days into the school holidays and it was getting quite busy round the pool but still managed to find somewhere even late morning. Pool bar was great, all drinks on tap and ice cream machine for the kids. It was really tidy round the pool area too.
There is a little swing park outside of the restaurant which is handy for the kids and safe too.
There was daily activities - aqua gym, water volleyball, table tennis etc which you were invited to join but not bugged about it.
There was a mini club by the pool and there seemed to be lots of activities taking place with the kids but mine didn't join it so cant comment further on this.
Night-time entertainment - this was varied but did involve a lot of 'bingo bongo' and the kids disco did not start until 8.30. Shows did not start until at least 10pm so kids missed the parrot show etc. Normal cheesy acts just harder to watch due to being translated in german and spanish, good comedian/magician but not bothered by anything else really.
The beach was a really nice 5 minute walk and was beautiful with beds and parasols for hire and a hut selling food/drinks, however we couldn't see a toilet and there was used toilet paper behind most trees and bushes! Also fag butts everywhere. For such a pretty cove it needed some TLC and some toilets.

FOOD
This is where the hotel fell down, we really didn't enjoy the food and after 5 days we decided to eat out of resort. Was ok if you like value food,garlic, fish and veal.

I felt the food was extremely repetitive, uninspiring and poor quality. Breakfast consisted of plain omelette every day and even though there was a double griddle, it was never utilised for anything other than bulk made plain omelette every morning, other hotels of this grade with a griddle have ulitised them to made made to order omelettes, pancakes, scrambled eggs, eggy bread etc so it was a shame this was not utilised. There was both hot and food options to choose from with plenty of condiments for toast too and some value cereals and always fresh fruit on offer. There were lovely baguettes available at each meal but again the same choice at every meal and nothing different. Every lunch and dinner included pizza, chips, plain pasta, tomato salsa sauce and only a few dishes seemed to change. Whilst I know that all hotels will utilise leftovers there did not see to be any real attempt to disguise them here - leftover rice, pasta and potatoes would appear as cold salad dishes on the next meal with the leftover vegetables in them and as the soup, I successfully guessed the dishes of the last 5 days just from seeing the meal before. We all usually love cold meat salads but the cold meat here was really poor quality, as were the sausages, meatballs and chicken nuggets and all the griddled meat/fish was covered in the same garlic oil. We did try everything and was disappointed and even my son who has never rejected any food in his little life was struggling! Whilst I am not saying for a minute that it was not edible and we could find something to eat of some sort for each meal, it was just not that enjoyable and in comparison to other same quality/budget all inclusive hotels it was the worst we had come across for choice and quality - even the puddings were a no go after a week.....No themed night, no paella, no seafood, no roast foods - not come across this before so spent a couple of hundred quid eating out.
Anyway on the plus side there was never a queue to get into the restaurant, was kept clean and tidy with plates cleared quickly and plenty of tables/highchairs. There was also lots of different drinks on tap to help yourself to - hot and cold. The chips, calamari and soup was nice and the food was always piping hot.

OTHER NOTES FOR PEOPLE WITH SMALL CHILDREN
My 2 year old was in nappies and I could not find any baby change facilities and had to change nappies standing up when out of the room
The patio doors do not key lock and can be opened by curious children (hence our room change as woke up to find our son on the balcony)
There is a fixed washing line on the balcony which is handy
Balconies are quite large and there is quite a lot of storage area for clothes/suitcases in the rooms
There are no lifts and lots of steps so will need to hoik the pushchair between restaurant, room and swimming pool

So overall whilst totally unimpressed with the food personally, the hotel is set in a lovely location near a beautiful cove, with shops, a few bars and restaurants and some lovely coastline. The hotel itself has the most relaxed atmosphere I have encountered with no queues, rules or 'schedules' and the pool is just lovely and very child friendly. The grounds are beautiful and green with resident turtles and if you are happy with the all inclusive catering then it is definitely good value for money

Room Tip: If you want to be near the pool and dont mind the evening entertainment choose 100-200, if you want...
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bishboshbegosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this review, 28 July 2014
Dear guest,

We are grateful for your evaluation and your commentary.

We are glad to know that you liked our hotel and its location and that you appreciated our service.

Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible.

We would like to thank you for your constructive criticism and confirm that we have passed this information on to the person who is responsible for that area in order to ensure improvement where possible. We are very sorry to hear you were not pleased with the food on offer, so this will be an area for further improvement.

We would be happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

With kind regards,

HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
4 of 5 bubbles Reviewed 11 July 2014

Hotel was spotless reception staff very friendly especially Linda and Natalie kids entertainment great most nice kept little ones happy. My only down fall to the holiday was how far it was to travel to and from the airport and in and out of Palma cab driver at airport ripped us off charging 160 euros to hotel was so angry but determined not to let it mess up hoilday food wasn't that great but I don't blame hotel I've been coming to Spain for years and I just don't like the food were ever I stay I have 3 young children twins 2 and I 4 yr old so the stairs were a bit of a pain but on the positive side lost half a stone from all the walking overall would stay at this hotel again as the kids would be older and I probably won't rely on the buggy as much juice little town near but with shops and kids little park

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Low Cost Holidays

Helpful?
Thank Sharn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this review, 14 July 2014
Dear guest,

Thank you for your evaluation and kind remarks.

We are happy to know that you liked our hotel and that you have enjoyed your holiday.

Our animation team will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off.

Your concerns have been passed on to the person who is responsible for that area in order to ensure improvement where possible. Your constructive criticism is always greatly appreciated.

We would be more than happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca.

Best wishes,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

The cheapest place we have ever stayed and one of the most memorable. Clean, tidy, beautiful interesting place, cheesy but awesome entertainment (because of its cheese) and great laugh. We were on our own without the kids, but loved the family atmosphere. Great range of drinks and ice cream and snacks etc. Brilliant. Food great. The price was unbelievable for such an awesome hotel. I defy anyone to dislike the place. Lots there for 3rd and 4th time and we will be going back too for sure.

Room Tip: all rooms are the same. we were at the front of the hotel and it was brill. The rooms by the pool wo...
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ryanairgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Calas Park, responded to this review, 11 July 2014
Dear guest,

We would like to thank you for the time you have taken to evaluate our hotel.

It is great to know that you liked our hotel and that you have enjoyed your holiday.

Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after all, our first priority is to make your holiday great.

We look forward to welcoming you again in our hotel in Mallorca.

With the warmest of greetings,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HSM Calas Park

Property: HSM Calas Park
Address: Calle Cala Romaguera 3, 07689 Calas de Majorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Calas de Majorca
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Speciality Lodging in Calas de Majorca
Price Range (Based on Average Rates): £
Hotel Class:3 star — HSM Calas Park 3*
Number of rooms: 110
Official Description (provided by the hotel):
IN GENERAL: The apartments at HSM Calas Park, thanks to its privileged sea front location, high standard facilities, service, and the customer oriented, friendly staff have gained more and more clients who repeat their holidays year after year with us in this impressive complex. The hotel is open from May to October. LOCATION: The hotel HSM Calas Park is situated in Calas de Mallorca, a small resort in the south east part of the island, 70 km away from Palma de Mallorca and 60 km from the airport. The area is known thanks to the tourism which began in the early 1960s. Nowadays, the resort offers a wide range of hotels, shops, bars and restaurants. Calas de Mallorca has 3 charming beaches: Domingos Gran and Domingos Petit - these 2 beaches are located 400 m away from the village centre and the hotel (there is an access from a beautiful sea promenade, with a direct access from the hotel) and Cala Antena (1,5 km away), which in itself is distinguished by the verticality of its coast. The complex is situated in the resort centre. Within proximity, there is Porto Cristo (15 km away), a lovely village with its famous Caves of Drach. Also, nearby there are many beautiful caves with spectacular views, as well as small and authentic fishing villages which complement the advantages of this hardly known area, but have become more and more appreciated and chosen by tourists. ROOMS: The complex consists of six 2 or 3 floor blocks and offers spacious and comfortable apartments. All of the apartments include a bedroom and a living room (with 2 sofa beds), a bathroom, air conditioning, fridge, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and a terrace! Some of the apartments come with a sea view. GASTRONOMY: The hotel offers an inclusive board. The restaurant offers buffet style selection of hot and cold dishes, as well as a wide variety of desserts and fruit. The restaurant also offers some dishes prepared instantly in the style of show cooking! All inclusive offers, besides the 3 main meals, includes snacks between meals and all kind of drinks (beverages, hot drinks, alcohol) and ice cream throughout the entire day. FACILITIES: The hotel offers a spacious terrace with an amazing sea view. It has a swimming pool for adults, and includes another one for children. The pool is surrounded by sunbeds and sunshades. Bar service is available at the pool. Inside of the hotel there is a bar, cozy common areas, and a game room. CHILDREN: The complex at HSM Calas Park offers many facilities focused on fun for children! A swimming pool, playground and mini club with entertainers from our very own hotel staff! Our funny mascot called Sami joins the children in different games and activities. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Mastercard and Visa credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Billiards (extra charge), French bowls and table tennis in the complex. ... more   less 
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Also Known As:
Apartments Hsm Calas Park Hotel Calas De Majorca
HSM Calas Park Majorca/Calas De Majorca

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