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“As good as ever”
Review of AluaSoul Palma

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AluaSoul Palma
Ranked #7 of 24 Hotels in Can Pastilla
Reviewed 14 January 2013

I cannot understand some of the recent critical reviews, particularly the reports of unfriendly and unhelpful staff. My wife and I have just been back for our annual January stay at Marina Luz and it was as good as ever. We were almost the only British people there: nearly everyone else was German, but we never felt that we were interlopers. As before we found the staff both welcoming and approachable while the meals were just as delicious as previously. Our top floor seaview room was ideal and the perfect weather made the break even more enjoyable. Being there slightly earlier in the month than previously, I celebrated my birthday there and was both surprised and pleased to receive a complimentary bottle of wine in our room, the reception staff having noticed the date when I registered. The only thing which might have impaired our stay was that briefly on two occasions the flight path from Palma Airport was to the East of the hotel and so those plane departures were noisier than usual: every other time we have stayed there, planes have used the main runway to the West of the hotel and the noise has not been intrusive. Luckily we were on the West end of the building and we enjoy watching the planes anyway!

Room Tip: Frontal seaview rooms are certainly the best for winter sun.
  • Stayed: January 2013, travelled as a couple
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Thank Caddy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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268 - 274 of 705 reviews

Reviewed 10 January 2013

We have just made our fourth trip and had our second New Year stay at the Marina Luz. This is still a great hotel and very good value for money, particularly half-board.The staff are always very friendly and ready to help. It is clear though that the hotel is cost cutting - there were fewer staff (in the bar and the dining room), the usual dressing gowns in the bathroom were no longer available, the bathroom toiletries were smaller and of not such a high standard. We will still return and are already planning our next New Year's stay. The only thing that spoilt a lovely relaxing New Year's break was the introduction of a pool table bang in the middle of the lounge bar. A quiet pre-dinner drink was ruined by having someone's backside in your face as they made their shots from round the table!

Room Tip: The rooms on the higher floors are much quieter. We were on the first floor and the noise from the F...
  • Stayed: December 2012, travelled as a couple
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1  Thank Beryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2013

My husband and I stayed at this hotel in August to celebrate our 'big 0' birthdays. We had a lovely room and while it faced the back of the hotel (no view), this didn't spoil the experience for us. With the exception of the lady barmaid (sorry - can't remember her name) who was very friendly and always smiling, the rest of the staff tended to be professional to the point of being a bit cool.

We went half board and the food at both breakfast time and evening couldn't be faulted. The choice was really good and it was presented and served as if it was a top class restaurant rather than a buffet. One morning at breakfast, they were serving cava!

The pool area is nicely presented and clean. The only minor gripe would be that there's not alot of space for loungers and alot of people had to go up to the sun terrace, which had great views of Can Pastilla, but no pool.

The bar is reasonable and open to none residents, but due to not allowing children in, there weren't alot of epople from outside who came in.

We noticed there was some entertainment going on, but can't comment as we didn't stay to watch it.

Room Tip: I don't now how much more it costs, but a room with a pool view is advised and you get a sea vie...
  • Stayed: August 2012, travelled as a couple
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Thank Wendysalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2012

We stayed over Christmas, away from the family for the very first time and fell in love with this great hotel. From the first moment the staff were courteous,friendly and helpful. The whole place sparkled clean. And the food! The food was amazing in its variety and quality both at breakfast and dinner - plus the serving staff were smiling, cheerful and efficient. The "faults" - sliding beds(!), lack of parking, airport noise - were insignificant in the grand scheme of things.
I simply cannot understand how anyone can give a negative review. Perhaps they got the hotel name wrong. Well done Marina Luz! And feliz navidad!

Room Tip: Ask for sea view. Pay a little more, but well worth the extra.
  • Stayed: December 2012, travelled as a couple
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1  Thank Anthony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2012

One of the things we really enjoyed about this hotel was the calm atmosphere due to a "no children" policy. We paid 12 euros a night to upgrade to a sea view room, this was worth paying as we got the morning sun on the balcony. The hotel is well situated for easy access to local bars and restaurants and public transport to the airport and Palma. There is also a very pleasant walkway along the coast to Palma which took us a leisurely hour and a half, stopping for drinks in Portixol. Breakfast was extremely good a huge selection to choose from with complimentary champagne on Sunday. On a chilly winters night we also appreciated "match of the day" on the live bbc channel in our room!!! Excellent for a long weekend break, with a touch of sun.

Stayed: December 2012, travelled as a couple
2  Thank EnglandAlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2012

Hotel lobby area looks really nice and has a very comfy area where you can connect to wifi (as it won't work in your room).

The room that I got was very old and tired, my balcony faced somebodies back garden and was not exactly what was expected, when I asked to move I was told by the manager she could not allocate more work to her cleaners simply because I did not have a view! Rude was not the word, considering she was the manager she needs to learn some customer service!! I had no wifi in my room at all, I was given a hub device and forced to pay €30 deposit which to be honest worked much better.

The beds weren't comfy and I barely slept, some horrible blanket things which probably haven't been washed in years were used and I was bitten to death by something which was really uncomfortable! Another bad experience I had was being electrocuted when removing a plug from the wall socket, this was incredibly painful and extremely dangerous!

The breakfast buffet was really good, except the 1 morning I received an undercooked sausage.

Stayed: December 2012, travelled on business
2  Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2012

Great hotel excellent food super crew, again any time!
Great food and drink, 1A breakfast, buffet dinner is like Hilton
convenient traffic to the airport or Palma CiTY by Bus
lovely Athmosphere in the Lounch
a great Hotel with very kindly and helpful Personal

Room Tip: Best choice is a room with a pool / sea view, possible fourth or 5th floor
  • Stayed: January 2012, travelled as a couple
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2  Thank Schnulli13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AluaSoul Palma

Address: Maestro Ekitai Ahn, 40 | Cala Estancia, 07610 Can Pastilla, Majorca, Spain (Formerly Hotel Marina Luz)
Region: Spain > Balearic Islands > Majorca > Can Pastilla
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Can Pastilla
#3 Spa Hotel in Can Pastilla
#3 Romantic Hotel in Can Pastilla
#5 Luxury Hotel in Can Pastilla
Price Range: £55 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AluaSoul Palma 4*
Number of rooms: 120
Official Description (provided by the hotel):
The Hotel Marina Luz is located in a privileged setting of the Bay of Palma, just a few minutes away from the city of Palma de Mallorca and very close to the Son Sant Joan airport.All in all, the location and the facilities of the Hotel Marina Luz make it the perfect combination for business or pleasure: "Adults only" The Hotel Marina Luz has recently been refurbished and this stylish hotel offers modern day comforts, personalised service and a team of professionals at your disposal.Open all year round, the Hotel Marina Luz boasts a privileged sea front position. The hotel’s business facilities will enable you to conduct your business meetings or incentives in the perfect setting.The Hotel Marina Luz has two fully-equipped conference rooms, which will allow you to carry out your business meetings. The hotel also offers various coffee breaks and other necessities, which the MICE segment may require. ... more   less 
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Also Known As:
Marina Luz Hotel
Marina Luz Can Pastilla
Hotel Marina Luz
AluaSoul Palma Can Pastilla, Majorca

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