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“First Class”
Review of AluaSoul Palma

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AluaSoul Palma
Ranked #7 of 24 Hotels in Can Pastilla
Carnforth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“First Class”
Reviewed 2 December 2013 via mobile

Excellent location. Friendly, welcoming and helpful staff. Brilliant hotel for short or longer holidays. Would recommend to all travellers, having stayed a number of times. Food is great always a good choice at breakfast and dinner and a bar menu for B&Bers.

Stayed December 2013
Helpful?
2 Thank Savochef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (160)
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Falkirk, Scotland
Level 6 Contributor
266 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 24 November 2013

We stayed in the Marina Luz years ago (before it was refurbished) and decided to return for one night when were back in Mallorca this year. We had an early flight to catch and the proximity to the airport made this an ideal choice.

Despite booking 11 months in advance, when we arrived a friendly receptionist delivered the bad news that they were overbooked and we were being sent to another hotel nearby. I was really disappointed as I had been looking forward to seeing the changes that had been made to the hotel. We were moved to the Palma Stay, which was nice - but didn't quite meet the expectations I had from the Luz.

For reference though, the location of the Luz is lovely. It's on the edge od the resort but a pleasant 5 minute walk brings you to a small selection of bars, shops and restaurants - with a wider selection just a bit further along the seafront.

We're going back to Mallorca again in June and had we had the chance of trying to Luz this year, might have considered it for our main holiday - but decided to go elsewhere. That said, we do need one night back again before our flight home - but I'm not sure I want to take the chance of being bumped again.

  • Stayed June 2013, travelled as a couple
    • Location
    • Service
Helpful?
3 Thank cwagsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level 6 Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 2 November 2013

This is our second time at the Marina Luz Hotel and we weren't disappointed. One of the draws to this hotel is the closeness to the airport, only 5 minute in a taxi costing 10 euro's. We had a standard room but as it was on a high floor we had a lovely view over the bay of Palma. The only complaint about the rooms was that there was no heating and at night the rooms were quite cold, there was a switch for the heating on the air con but it obviously had to be switched on elsewhere first and when I asked at reception I was offered another blanket.
The food was very good with plenty of choice for everyone both at breakfast and the evening meal. They had entertainment on several times during our stay which seemed wasted on most of the guest's and I thought was a waste of time.
They are putting a Solarium on the upper sun deck so that should be a welcome addition to the hotel.
Another draw to this hotel is the staff, from reception to the restaurant to the bar staff and cleaners ALL without exception were so friendly and have been there for a number of years and could not do enough for you.
We are already looking to go again next year and would certainly recommend this hotel.

Room Tip: Ask for a high floor
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank chickalaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levenmouth, United Kingdom
Level 4 Contributor
41 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 October 2013

Enjoyed two weeks at this adult only hotel. The accommodation was first class; it was quiet, had a great pool and was close to transport stops. The food was ok - edible. The staff very friendly and helpful. All in all, a great stay and we will visit again.

Room Tip: The higher up he better!
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EvieD63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 12 October 2013

I have only positive comments about this hotel.
We only had one night here but would have loved to spend more time at this resort.

The rooms are clean and modern.
Buffet has plenty of choices and the service was excellent.
Internet was free and worked well. Towels for pool were free too.

We stay in 30-40 hotels per year and this property impressed us.
Robert at the front desk was especially helpful.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank flintstonemama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 October 2013

My husband and I have stayed in this lovely hotel nine times in the last three years and having just returned a week ago have already booked out Christmas with them. The hotel is in a lovely quiet location but an easy walk to bars and restaurants. It is spotlessly clean and the choice of buffet breakfast and dinner is always excellent. This hotel has the nicest and most helpful staff that I have ever met after many years of hotel stays. Particularly Maite on reception and restaurant and bar staff Juani and Eloisa. These ladies make our holiday every time.

Room Tip: The rooms overlooking the pool and sea are obviously better and a bit more expensive. But the rooms...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank JenniWoolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarinaHotels, Online Marketing at AluaSoul Palma, responded to this review, 14 November 2013
Dear Mrs J. Woolf

Thank you for your review following your most recent stay at the Hotel Marina Luz. The Manageress of the Hotel Marina Luz and the General Manager of Marina Hotels always read customer reviews with great interest, as we do with our Social Media sites.

It is very rewarding to know that you continue to enjoy your stay with us and we trust that you will celebrate many Christmases at our hotel. Our staff try very hard to deliver good customer service and we will make sure that Maite, on Reception, and Juani, in the Restaurant, are aware that you have mentioned them in your review.

We look forward to welcoming you back in a few week's time at the Hotel Marina Luz.

Yours sincerely,

Daniella Burley
Online Marketing of Marina Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterlooville, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 October 2013

Just retuned from a 9 night stay which is our 6th visit to this hotel. Excellent views, nice breakfast but the evening meal was not 4 star, Cutlery looked nice but was an awkward shape & the staff kept dropping the knives in your lap, very painful. In need of an update, rooms very small but staff in general excellent.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarinaHotels, Online Marketing at AluaSoul Palma, responded to this review, 14 November 2013
Dear Guest

Thank you for taking the time to review the Hotel Marina Luz following your most recent stay with us. The Hotel Management always reads online reviews with great interest, as they also do with our Customer Satisfaction Questionnaires.
Your points regarding the evening buffet and the shape of the cutlery have been noted, however we must inform you that both comply with the official requirements of the hotel star rating.
We hope to welcome you back to our hotels in the near future, as we trust that you will continue to enjoy holidays in Majorca.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AluaSoul Palma

Property: AluaSoul Palma
Address: Maestro Ekitai Ahn, 40 | Cala Estancia, 07610 Can Pastilla, Majorca, Spain (Formerly Hotel Marina Luz)
Region: Spain > Balearic Islands > Majorca > Can Pastilla
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Can Pastilla
#3 Romantic Hotel in Can Pastilla
#3 Spa Hotel in Can Pastilla
#5 Luxury Hotel in Can Pastilla
Price Range (Based on Average Rates): £
Hotel Class:4 star — AluaSoul Palma 4*
Number of rooms: 120
Official Description (provided by the hotel):
The Hotel Marina Luz is located in a privileged setting of the Bay of Palma, just a few minutes away from the city of Palma de Mallorca and very close to the Son Sant Joan airport.All in all, the location and the facilities of the Hotel Marina Luz make it the perfect combination for business or pleasure: "Adults only" The Hotel Marina Luz has recently been refurbished and this stylish hotel offers modern day comforts, personalised service and a team of professionals at your disposal.Open all year round, the Hotel Marina Luz boasts a privileged sea front position. The hotel’s business facilities will enable you to conduct your business meetings or incentives in the perfect setting.The Hotel Marina Luz has two fully-equipped conference rooms, which will allow you to carry out your business meetings. The hotel also offers various coffee breaks and other necessities, which the MICE segment may require. ... more   less 
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Also Known As:
Marina Luz Hotel
Marina Luz Can Pastilla
Hotel Marina Luz
AluaSoul Palma Can Pastilla, Majorca

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