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“Lovely friendly hotel”
Review of AluaSoul Palma

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AluaSoul Palma
Ranked #7 of 24 Hotels in Can Pastilla
Devon, United Kingdom
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Lovely friendly hotel”
Reviewed 3 February 2014

We visited this hotel for a welcome respite for 4 nights. We were pleasantly surprised at the welcome and standards of the hotel. Staff were particularly pleasant and the meals were really delicious and well presented. Hotel in a good position outside of Can Pastilla so nearby green areas to walk after Dinner. Will certainly return.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DevonUkRosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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663 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (159)
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English first
Oswestry, Shropshire, SY11
Level Contributor
70 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 2 February 2014

We've just returned from our fifth annual January visit to Marina Luz and again we were not disappointed. We were slightly later this year, hoping to see the almond blossom, and we did so - lots of it. The hotel staff were as friendly and obliging as ever: in fact we were greeted as old friends by Javi on reception. The food choice was as varied as before and as usual we relished the opportunity to eat freshly cooked fish each evening. There were alterations taking place (a wellness centre is being built) but the noise did not affect us as the work was well away from the frontal sea view room we occupied. It was warm enough at times to relax on our balcony and absorb some much-needed Vitamin D, while the unusually strong winds whipped up the waves to provide us with plenty to watch. For a hotel which is open all year round Marina Luz manages to maintain a high standard in all areas.

Room Tip: Frontal sea view rooms are all now doubles with new mattresses (memory foam?). Ideal for winter sun...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Caddy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarinaHotels, E-commerce market at AluaSoul Palma, responded to this review, 30 May 2014
Dear Guests

First of all, I would like to thank you on behalf of the Management of the Hotel Marina Luz and the General Management of Marina Hotels for taking the time and interest to review the Hotel Marina Luz following your most recent stay with us.


We are pleased that your stay was nice and I guarantee you will always be welcomed in any of our hotels.

We hope you will come back soon, you could enjoy the wonderful SPA that just opened at the Hotel Marina Luz.

Best regards

Yours sincerely,

Cecilia Velázquez
E-commerce Market of Marina Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canvey Island, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 January 2014

This is the third time I have been to this hotel. The rooms are very comfortable, I think all have balconies and most have at least a side-sea view. One side of the hotel has a nice view overlooking the swimming pool.
The hotel is minutes from the airport (although this can occasionally result in aeroplane noise depending on which runway is being used). Very friendly staff and good selection of cold and hot breakfast food (Half Board is available however I have always stayed on B&B basis).
One downside is that in the winter months there is not a great choice of restaurants in the C'an Pastilla area so this often results in a bus trip to the town centre for dinner, however the bus stop is a 5-10 minute walk away and costs only €1.50 each way.
The hotel advertises free wi-fi although this is very unreliable (if you get a signal at all) in the bedrooms, although in the lobby and restaurant the signal is much better.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank McDoogan83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarinaHotels, E-commerce market at AluaSoul Palma, responded to this review, 28 May 2014
Hello!

First of all thank you for your opinion about our hotel, everything that you say help us to improve day by day.
We've liked to know that your stay has been nice and we hope you will want to visit our hotel Marina Luz again or any other of Marina hotels.
About your comment to the choice of restaurants in C'an Pastilla on winter we can't do anything, but you always can enjoy the hotel's restaurant that is very good. And about the problems with WIFI we will try to improve the signal and check what is the reason to the problem.
For your notification, recently we open up a beutiful Spa in Marina Luz, you have to come back and enjoy it we will be very happy to your return.

Cecilia Velázquez
E-commerce Market
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bognor Regis, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 December 2013

Had a four night stay here in December 13 and I really couldn't fault it It is very clean,food is excellent and staff very helpful and pleasant This hotel was part of an easyjet low cost holiday so the room position wasn't perhaps the best but you could upgrade for a better view No complaints about the room itself Would certainly stay here again

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Caz504216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
211 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 15 December 2013

Stayed in this hotel for one night on business just before Christmas (clearly low season then).

Extremely convenient for the airport (hardly a 10 mins taxi ride - you should not be charged more than 10-12 euros, otherwise you are being ripped off by the driver). The surroundings are calm and quiet and far away from the rest of this charming island.

Entrance is alright, check-in was efficient and fast. The place shows its age but it is spotless clean and bright. The views (outside pool, sun deck and a small cornering beach) give you the impression you are staying in a more upmarket place.

The rooms are standard but the beds were uncomfortable (my spring mattress was past beyond its useful life). Other than that, the terrace was nice, the views too.

Breakfast was included and varied enough. Service kindly let me in at 7.30am even though their opening time was 8.00am.

At this price, I could not complain about the hotel. OK, Can Pastilla is not the top destination in Mallorca and the hotel is not a five star but that´s why you pay a fraction of the price too.

Overall, a good budget option if you need to be close to the airport and are looking for a no-frills option.

Room Tip: Ask for a room with a sea view, definitely
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Boxy987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carnforth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 December 2013 via mobile

Excellent location. Friendly, welcoming and helpful staff. Brilliant hotel for short or longer holidays. Would recommend to all travellers, having stayed a number of times. Food is great always a good choice at breakfast and dinner and a bar menu for B&Bers.

Stayed December 2013
Helpful?
2 Thank Savochef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falkirk, Scotland
Level Contributor
266 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 24 November 2013

We stayed in the Marina Luz years ago (before it was refurbished) and decided to return for one night when were back in Mallorca this year. We had an early flight to catch and the proximity to the airport made this an ideal choice.

Despite booking 11 months in advance, when we arrived a friendly receptionist delivered the bad news that they were overbooked and we were being sent to another hotel nearby. I was really disappointed as I had been looking forward to seeing the changes that had been made to the hotel. We were moved to the Palma Stay, which was nice - but didn't quite meet the expectations I had from the Luz.

For reference though, the location of the Luz is lovely. It's on the edge od the resort but a pleasant 5 minute walk brings you to a small selection of bars, shops and restaurants - with a wider selection just a bit further along the seafront.

We're going back to Mallorca again in June and had we had the chance of trying to Luz this year, might have considered it for our main holiday - but decided to go elsewhere. That said, we do need one night back again before our flight home - but I'm not sure I want to take the chance of being bumped again.

  • Stayed June 2013, travelled as a couple
    • Location
    • Service
Helpful?
3 Thank cwagsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AluaSoul Palma

Property: AluaSoul Palma
Address: Maestro Ekitai Ahn, 40 | Cala Estancia, 07610 Can Pastilla, Majorca, Spain (Formerly Hotel Marina Luz)
Region: Spain > Balearic Islands > Majorca > Can Pastilla
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Can Pastilla
#3 Spa Hotel in Can Pastilla
#3 Romantic Hotel in Can Pastilla
#5 Luxury Hotel in Can Pastilla
Price Range (Based on Average Rates): £
Hotel Class:4 star — AluaSoul Palma 4*
Number of rooms: 120
Official Description (provided by the hotel):
The Hotel Marina Luz is located in a privileged setting of the Bay of Palma, just a few minutes away from the city of Palma de Mallorca and very close to the Son Sant Joan airport.All in all, the location and the facilities of the Hotel Marina Luz make it the perfect combination for business or pleasure: "Adults only" The Hotel Marina Luz has recently been refurbished and this stylish hotel offers modern day comforts, personalised service and a team of professionals at your disposal.Open all year round, the Hotel Marina Luz boasts a privileged sea front position. The hotel’s business facilities will enable you to conduct your business meetings or incentives in the perfect setting.The Hotel Marina Luz has two fully-equipped conference rooms, which will allow you to carry out your business meetings. The hotel also offers various coffee breaks and other necessities, which the MICE segment may require. ... more   less 
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Also Known As:
Marina Luz Hotel
Marina Luz Can Pastilla
Hotel Marina Luz
AluaSoul Palma Can Pastilla, Majorca

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