We stayed here a week in July 2014 and booked this hotel individually (not with a travel agency). Most guests are charter tourists from Scandinavia and speak Swedish/Norwegian/Danish. Staff adopted to this with partly Scandi staff. The hotel has changed it's name: it's now called Sunprime Waterfront (please change the name on tripadvisor as it cannot be found otherwise, hotel homepage: http://waterfront.sunprime.net). It's an old building but nicely renovated. Check-in was a bit troublesome. We were offered a glass of cava which was very nice but staff couldn't find a room in our booked category and we had to wait 1,5 hrs even though showed up as advised in the booking confirmation. Check-in staff was all Spanish and not very friendly, no apologies or any compensation for this inconvenience. We were then appointed a good room with nice mountain/airport/land view on the 5th floor with morning sun on balcony. Room was very good. Nice bed, good TV, free wifi worked well and was fast, lovely rain shower. The only amenity in bathroom was soap/showergel in one on the sink (no shampoo in the shower) though. Shower had nice power and good water temp. Minibar/fridge is small and not very cold. Safe was free of charge. Pool towels huge and comfortable but changing costs 2,5€ each time. Breakfast was very good, great selection for every taste, good quality, plenty of fresh fruits and warm items etc. 1-2 different fresh smoothies every morning. Great bread and rolls. Really everything you would need (but no cava). Restaurant staff is not very friendly or interested in doing their job. Dirty plates are not taken away as they should. We had 3 lunches here and liked the food but again staff is not good at the restaurant. Not attentive and some seemed rude and ignorant. Waiting times too long. Tables left dirty etc. All guests behaved well. Most are couples from Sweden, young and older couples, some families with teenage / young adult kids. Poolside is very nice. Good sun beds and double beds & lounge sofas at bar area outside. Bar staff great and they give you ice cubes if requested w/out any trouble. Location is great. Right at the beach of Can Pastilla, very cozy and quiet yet close to Arenal if that's what you want. Good restaurants and bars in proximity. Our booking had free 25min massage for each that we used and really liked it. Gym was small but well equipped and modern. Many people used the gym. Opening hours were great from 6am to 11pm. We took part in water aerobics every day it was offered (5x/week) and liked it. Instructors are fun and talented, music great. Pool temp perfect. Pool also large enough for laps. Hours not very good though: 10am to 6pm. I used it from 9am though for swimming laps. Lifeguard present at times. Taxi to airport was 14,80€ so very expensive as the distance is about 2km. Noise from aircrafts is constant but you get used to it. Keeping air-con on in the room helps a bit at night. In the evening it's nice to look at sunset and airplanes taking off. Bikes can be rented for 5-6€ a day w/out deposit at the paseo. In hotel they cost more (I think it was 9-11€). In the basement there is a Cannondale rental for profis which looked great. This hotel is all in all a fairly good sunprime hotel and it can be recommended for adult relax holidays. It's not as good as Sunprime Atlantic View on Gran Canaria but comes very close and would certainly like to stay here again. You can enjoy a lovely holiday here. Places for improvement are: more and better staff for restaurant, check-in procedures and longer pool hours.
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- Also Known As:
- Alexandra d Or Hotel
- Hotel Alexandra d Or
- Sunprime Waterfront Can Pastilla, Majorca