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“Schönes modernes Hotel in guter Lage” 4 of 5 bubbles
Review of Hotel JS Palma Stay

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Hotel JS Palma Stay
Ranked #2 of 24 Hotels in Can Pastilla
Certificate of Excellence
Germany
Level Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Schönes modernes Hotel in guter Lage”
4 of 5 bubbles Reviewed 29 December 2013 via mobile

We stayed two weeks in mid-October in the JS Palma Stay Hotel in Can Pastilla and it was a really relaxing experience.
We arrived at 9:00h in the hotel and luckily we could check-in early as our room was ready for us. The staff at the reception were very friendly and efficient and we were offered a glass of Cava as a welcome drink.
The room has a very nice interior, it's spotlessly clean and had a nice balcony. The only but is....the room is very very small....and we had to store our suitcases on the balcony as there were no other space available.
The next time I will book a suite with sea view as these are much bigger and worth the additional fee, especially for longer stays.
All of the staff were very nice and friendly.
The Pool Area was nice too, as we stayed there at the end of the season the hotel was not fully booked and there were plenty of empty sunbeds available. The Pool bar offered cool drinks and delicious Sandwichs.
The quality of the Dinner was OK ,but lacked a bit in terms of variations. Every evening you had the same choice of salad and dessert, always more or less the same as a main....I think there is room for improvement.
Regarding the noise of the planes from the nearby airport...in the room we didn't heard anything and at the Pool you get used to it very quickly so it didn't disturbed us.
We had a rental car, so exploring Palma and the rest of Mallorca was easy for us.
We usually went to the Es Trenc Beach which is really beautiful.
I can recommend this hotel to couples seeking a relaxing holiday with some entertainment nearby.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank sunshine4all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, Director de Relaciones con Clientes at Hotel JS Palma Stay, responded to this review, 25 February 2014
Google Translation
Hallo .. ich danke Ihnen sehr für Ihre Kommentare.
Wir sind froh zu sehen, dass Ihr Aufenthalt war insgesamt zufriedenstellend und entspannende Erfahrung. Wir bedauern, dass das Zimmer war nicht groß. Es gibt mehrere Arten im Hotel, können Sie tatsächlich wählen Sie das nächste Mal gerne. Wir sind hier um zu helfen.
Im Hinblick auf die Vielzahl von Abendessen, haben diese neue Saison 2014 Verbesserungen eingeführt und erweitert das Angebot. Hoffen, dass Sie es ein wenig mehr wollen.
Keine Notwendigkeit, über Fluglärm zu kümmern. Hotel ist nahe dem Flughafen und dem Strand Vorderkante sein. Vielen Dank für die Empfehlung von uns. Wir hoffen, Sie wieder zu sehen www.jshotels.com
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • Czech first
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English first
Falkirk, Scotland
Level Contributor
227 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 bubbles Reviewed 24 November 2013

We were booked to stay at the Marina Luz for one night, however as they had overbooked we were re-allocated to the Palma Stay. Check-in was chaos. I spoke Spanish to the receptionist, but as she was Russian - she didn't understand. So I reverted to English at her request - but even then she struggled. She then couldn't find a room for us so asked us to come back a little later. As we had a hire car to drop off, that wasn't a problem and by the time we returned our room was found and all was well.

The room we had was pleasant enough with a view of the pool and a glimpse of the sea. The hotel has been refurbished to a high standard and everything is crisp and clean. However I'm glad we were only there for one night as there is a severe lack of storage and bathroom was tiny. But it was all clean, comfortable beds and good air conditioning. So really - everything that you need for a nice holiday!

The pool area is nice, although I can imagine that during the height of summer getting a sun lounger might be a challenge.

Breakfast was reasonable. AS we were catching an early flight, they were still setting up when we went down for opening - but we still managed to get enough to set us up for the day.

The location of the hotel is superb. Can Pastilla's small beach is a few minutes walk away and the main beach is about another 5-10 minutes away. There is a selection of shops, bars and restaurants in the immediate vicinity and a wider selection is available by walking another few minutes along the seafront.

Can Pastilla itself is a nice enough place. We've stayed before for 2 weeks and had a great holiday. It's only 10 minutes from the airport and the aircraft noise really isn't a bother. The proximity and easy access to Palma city really is a boon. There is a cycle path and walkway all the way in to Palma if you're feeling energetic. It takes a couple of hours to walk into the city centre along the path - it is a lovely walk!!

Overall I would stay at the Palma Stay again for a short time and wouldn't be worried about recommending it.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank cwagsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, Gerente at Hotel JS Palma Stay, responded to this review, 25 November 2013
Dear cwagsg,

First of all we would like to express our gratitude for your visit at our JS Palma Stay hotel and for dedicating your time to publish this review.

If there is anything that we can make your next stay even better, you can contact us at any time. Visit. Website on your next booking

Feel free to contact JS hotels also the most famous social networks . We look forward to welcoming you again, until then all the best.

Kind Regards.

JS Palma Stay Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 5 November 2013

We have just returned from a very pleasant 5 night stay at the JS Palma Stay. We booked this last minute as the hotel we had previously booked had just informed us it was closing. We were glad we made the change as this hotel is in a lovely position, just a very short stroll to the beach at Cala Estancia and a lovely walk into Palma or El Arenal along the sea front. The bus to Palma and the airport is just a short walk up the road.
We had a lovely view from our balcony looking over the sea to Palma. We also enjoyed watching the planes taking off and landing at the nearby airport.The aircraft noise was not a problem for us.
The hotel itself is very clean and modern. Our room was a bit on the small side but with a lovely hot shower.
The staff were all very friendly and the ladies serving in the dining room were always cheerful.
The food at breakfast was lovely especially the omelettes, but the evening meal was not quite so good. There could have been a better choice of salads, and the deserts were the same each evening. Also the food was often only tepid, but we still enjoyed our meals generally.
We would definitely consider staying here again if we were visiting Palma.

Room Tip: We had a lovely view from our room on the 5th floor.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jule.F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, Gerente at Hotel JS Palma Stay, responded to this review, 6 November 2013
Dear Jule F,

First of all, we thank the time spent posting your opinion on Tripadvisor.

We are happy to know that your stay at our hotel was very nice, we strive every day to get feedback like yours.

Hope to see you soon again in our hotel, and remember you can follow our profile "JS Hotels" through social networks.

Best regards,
The Management.
JS Palma Stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karlovy Vary, Czech Republic
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 29 October 2013

We stayed in JS Palma Stay in July 2013 and we were charmed - so we decided not to wait for 2014 summer and went back for a 4 days trip in October once more. Unfortunatelly I have to say, I was not as charmed as on our first visit... But, let's start from the beginning.

We arived full of expectations in the early afternoon. We were welcomed on the reception, got the card of the room (it was in the third floor of the higher building, garden view), asked for the key of the safety box (paid 2.3 EUR per day + deposit) and wanted also to pay for the late check out on the last day. We were told that this charge is payable on the last day only because the reception has to be sure thay have vacancy (so they can let you stay in your room till 6 pm because they do not need the room for someone alse), but the ensured us the hotel is not fully booked and this will not be a problem. Ok, we took our baggage and went to the room.

As we were in the hotel in July we already knew, that all the rooms are newly renovated, completely refurbished, nice and comfortable. Also, the restaurant, pool area, bar and reception are very modern a representative. Realy, very nice.
But after we went to our room, we were shocked. There were long black hair in the bathroom and the bed seemed like someone was already sleeping in it before and it was only arranged. I was disgusted and went back to the reception to change the room. But the answer was "NO, we are fully booked". Interesting, because 5 minutes ago they told me, they have vacancy (late check out issue - see above).
The cleaning lady came immediatelly a made the room clean, changed the bedding etc, but the bitter feeling stayed in our minds...

The dinned was delicious and made our forget the room incident. There was great selection of vegetable, starters, fruit bar, many kinds of meat, pizza, pasta...all very tastefull. Drinks are not included, but for reasonable prices - cola 2 EUR, water 2,3 EUR...

Next day we rent the bikes (6 EUR per day) and went for a trip to Palma de mallorca. The weather in October was about 24 degrees and enough for swimming and sunbathing. The small beach is situated 200 m from the hotel, if you want more privacy I recommend the cliffs on the dirrection to Palma. There is lot of small coves where you can sunbathe and swimm almost alone. It is about 10 minutes walk.

I also recommend to spend some time on the pool. The waiter is very pleasant and makes delicious coctails :-)

Last day we stayd in our room till 6 pm (fee is 20 EUR for this). (Otherwise you have to leave till midday.) We also paid to get the last dinner (10 EUR per person I think...).

Besides the guy on the reception who refused to change the dirty room for me, other receptionists were very helpful and nice. Actually, they often suprised me with the willingness - we did not received the departure info of our travel agency. I asked the receptionist for advise and he took the phone immediatelly and called to the agency and solved the problem in few seconds. Cool, really. Also all the other staff is working very hard - waiters, cooks... it is evident. This is why I do not want to rate whole hotel based on the one maid who is propably not doing her job at enough quality and why (despite the room incident) I will give JS Palma Stay third chance and will come back next summer.

For more info about the hotel see my previous review from July also.

Room Tip: The seaview rooms are the most quiet. The pool view is very nice, but be ready to pay for it and als...
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hanka1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, Gerente at Hotel JS Palma Stay, responded to this review, 30 October 2013
Dear Hanka 1

First of all we would like to express our gratitude for your visit at our JS Palma Stay hotel and for dedicating your time to publish this review.

Thanks for coming back to our hotel. We are sorry to hear that apparently we failed to meet part of your expectations; I have already passed your comments to the person in charge in order to revise the procedures related to your negative points.

We are glad to learn from your experience and we will take your vision into account to achieve maximum adaption to our guests needs.

If there is anything that we can make your next stay even better, you can contact us at any time. Visit. Website on your next booking

Feel free to contact JS hotels also the most famous social networks . We look forward to welcoming you again, until then all the best.

Kind Regards.

JS Palma Stay Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chocdot
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 28 October 2013

My daughter and I had a short break in this hotel. It is close to the beach but in a fairly quiet road - though close to the airport also so flight noise is unavoidable. The rooms are small but very comfortable. The staff are very friendly and helpful. The hotel is clean and modern. The restaurant is large and caters for a wide variety of tastes (buffet meals) and the food is excellent. The restaurant staff were very helpful and friendly. We had a problem with the shower in our room, disappointing as it was obviously a known problem (badly sloping floor) and meant we had to move after the first night. Overall though, a very pleasant stay, and I would stay again..

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank chocdot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, Gerente at Hotel JS Palma Stay, responded to this review, 29 October 2013
Dear Chocdot,

Thank you for taking the time to post your lovely feedback about our team
and our hotel.
It is always wonderful to hear acknowledgment of the team and the art of
service that they so enjoy.

Knowing that you and your daughter have had a most enjoyable stay and also
that you recommend us is a perfect reward for a job well done.

I am sorry about the problem with the shower.I will pass your feedback to the manager.

I hope we will have the pleasure to welcoming you back to the hotel again in the
near future, and remember you can follow our "JS Hotels" profile through the main
social networks.

Best wishes.


JS Palma Stay Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester England
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 October 2013

I & my husband had a fantastic stay at this hotel from oct 12 to 19 th we paid for side sea view 3rd floor room 309 which was nice, next time We would book a suite top floor.
Rooms are very small but very very comfortable, the beds were so comfortable, the decor was contemporary which we liked.
FOOD- great choice at breakfast & dinner.
STAFF- there all fantastic. Front desk very helpful Carlos speaks several languages which is very helpful. Waiting staff in restaurant & bar were allways smiling Louie likes a joke or 2. Cleaners and maintence staff all lovely. Even the little ginger & white cat was friendly.
POOL- area was spotless and sun beds comfy we had no trouble getting a bed.
DRINKS- prices are cheaper than some of the bars which was a pleasant surprise.

If you want a chillout child free holiday with great rooms, food, staff, pools, near the airport and harbour you will love this place. Thank you js palmastay staff for a great trouble free week. Keep up the good work and we're sure you will remain number 1 hotel in can pastilla.

Room Tip: High floor rooms give a better sea view Hire a bike it's brill to get around, we cycled to Pal...
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bobbycat13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, Gerente at Hotel JS Palma Stay, responded to this review, 23 October 2013
Dear Bobbycat13,

First of all, we thank the time spent posting your opinion on Tripadvisor.

We are happy to know that your stay at our hotel was very nice, we strive every day to get feedback like yours.

I will personally convey our colleague Carlos receiving your message of thanks.

Hope to see you soon again in our hotel, and remember you can follow our profile "JS Hotels" through social networks.

Best regards,
The Management.
JS Miramar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

I have just spent 3 nights at the JS Palma. The hotel is immaculate & very relaxed. The service is excellent & the staff all friendly are very helpful. The hotel is within close to the airport, so if you are hypersensitive to noise don't book here. The rooms are modern & clean, wifi is accessible in most of the rooms too. The beds are two singles so if you are looking for a double I wouldn't advise staying here. It is an adult only complex so don't book it if you are planning on bringing kids to Majorca. The food choice is limited but there is always pizza, salad, chips & a carvery available. There are also restaurants & bars within walking distance.
My only criticisms would be that it is the end of season & the place is winding down for winter so the pool bar was closed & towels weren't provided to sunbath. That said, there wasn't any problem bringing the towels down from the room. Oh & my other gripe the aircon was pretty poor & the fridge didn't really keep stuff cold, but I do wonder if that is more down to energy providers that the hotel itself.
Overall not Caribbean standard, but by far one of the best Spanish Hotels I have stayed at without the greedy price tag.

Room Tip: Lower floors don't have a sea view but bigger balcony's overlooking the pool.
See more room tips
  • Stayed October 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank helspil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John C, Gerente at Hotel JS Palma Stay, responded to this review, 22 October 2013
Dear Helspil,

Thank you for the fantastic review of 5 stars he has shared with other Tripadvisor users.

We are glad you enjoyed your stay and that you enjoyed the services provided by the hotel.

JS Palma To Stay is proud to receive reviews like yours, we strive every day to ensure that our guests are satisfied.

In the same way we apologize for the poor air conditioning, refrigerators and food shortages.

Pass on your comments to the team to improve these aspects, because what we want is always that the customers are satisfied and comfortable in our hotel.

We are happy to welcome you back, and remember you can follow our profile "JS Hotels" through the major social networks.

Best regards,
JS team Palma Stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel JS Palma Stay

Property: Hotel JS Palma Stay
Address: Calle Pins 26, 07610 Can Pastilla, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Can Pastilla
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Can Pastilla
#1 Spa Hotel in Can Pastilla
#2 On the Beach Hotel in Can Pastilla
#2 Romantic Hotel in Can Pastilla
#7 Family Hotel in Can Pastilla
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel JS Palma Stay 4*
Number of rooms: 242
Official Description (provided by the hotel):
Welcome to the newly renovated Adults-only hotel JS Palma Stay. Step into your very own oasis of ease, relaxation and typical Mallorquinian hospitality at the four-star JS Palma Stay hotel. Located just a couple of minutes from Palma de Majorca's airport, amidst the popular beaches of Playa de Palma and Can Pastilla, the JS Palma Stay hotel offers convenient location for those visitors keen on combining beach holidays and shopping sprees in Palma's business district. Exploring Palma de Majorca's nightlife, known for its numerous discos, party clubs, lounge bars and many amusement choices, will surely add some fun and joy to your holiday. If you rather enjoy exercizing yourself and practice some sport while on holiday, you will want to do some jogging along Palma's popular beach promenade. It's just a couple of steps off the JS Palma Stay hotel and it embraces almost the complete bay of Palma, reaching from the famous Porto Pi shopping mall to the beach of El Arenal. The beautifully appointed guest rooms cater to the needs of our discerning travellers, featuring modern flatscreen TVs, wireless Internet access and mini-bar. A rich breakfast buffet offers a wide range of choices to energise your day. As an adults-only hotel, the JS Palma Stay offers unparalleled tranquility and privacy, even at the stunning twin-pool area, where you are very much welcome to sip at one of our refreshing cocktail creations sitting at the pool-bar. Free WiFi. If you are planning a weekend break or a short break on Majorca, you will certainly value a short transfer distance to the hotel. The sooner you arrive at your hotel, the more time you will have to relax in your destination. Few hotels on Majorca will match JS Palma Stay's location. Just within spitting distance of the airport, a couple of steps away from Can Pastilla's beach and at walking distance from Palma de Majorca's beach promenade and most popular sights. The adults-only hotel JS Palma Stay offers the perfect starting point for day trips to Palma de Majorca's business district, shopping malls and landmarks. The adults-only hotel JS Palma Stay is a newly renovated 242 rooms 4-star property. All rooms feature a light-coloured and modern design, spreading a welcoming warmth and cosy ambience. Rooms are located in two separate buildings, both equipped with lifts. Due to the proximity to the airport, great care has been taken to provide effective sound insulation. Therefore insulating glass and reinforced window frames are a standard feature in all rooms. Technologic equipment includes flat screen Satellite TV and free wireless Internet access. Comfort features encompass silent air-conditioning, heating and mini-bar, which is daily refilled. Bathrooms are equipped with hairdryer and a set of toiletries. Please contact the reception upon your arrival should you require any special service or equipment not included in this description. We will be more than glad to further assist you. The adults-only hotel JS Palma Stay provides premium-quality accommodation for yourbeach & sun holidays in Can Pastilla, Playa de Palma. The hotel's premises feature Lush gardens Twin pools Sunbeds & sunshades Outdoor whirlpool Amazing wet bar at the main pool New facilities for MICE Various meeting rooms, each of different capacity Food & Beverage services for meetings Audio visual equipment hire service Sauna Turkish bath Hydrotherapy system showers with 3 different types of shower: bucket contrast, sequential bithermal, tropical with aromas. Massage service: two individual massage rooms and one massage room for two people. Hydromassage swimming pool Massage swimming pool: waterfall and lumbar Ice fountain Other relaxation areas for the use of all our clients ... more   less 
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Also Known As:
Orleans Garden Hotel Can Pastilla
Orleans Garden Can Pastilla
Hotel JS Palma Stay Can Pastilla, Majorca

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