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“Lacking in facilities”

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Hotel Thb Sur Mallorca
Wirral, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Lacking in facilities”
Reviewed 11 May 2014

Arrived at hotel at 6am after 11 hour delay with RyanAir luckily the reception is 24/7 unfortunately because of the delay we had missed out a day of our holiday and could not be refunded by the hotel. The food was varied each day at lunch and tea time breakfast stayed the same most days but all the food was luke warm at best. Whilst there the soft drinks dispenser broke and the water which were fixed the next day. Staff were friendly and polite bar staff could speak/ understand little english. We had paid for the all inclusive option which ultimately ended up being that you benefited from a ham and cheese sandwich during meals (and that's if there's any left) no other snacks and unlimited soft drinks we were told we could only have one non alcoholic cocktail the rest required extra cash! The did have a local beer on tap that was included so very disappointed with the 'all inclusive not being all inclusive as it would be in other hotels'. The room was spacious modern and very clean. We stayed on the top floor (10th) over the car park. cleaning staff came here at 10am everyday so if u wanted a lie in make sure u put do not disturb in the door the night before however this doesn't stop being woken up by beds being dragged on the wooden floors when they clean. All rooms have a balcony and a sea view, ours had a small fridge however no tea or drink/kettle making facilities. Bathroom was a good size with shower over bath our bathroom had a glass window connected to the other room so you could hear and see things from the occupant in the next room. Most of the other visitors were German only came Across two other English couples. The pool area was quiet plenty of sun loungers but I believe this is because we visited during the quiet season. The pool was empty as it was freezing even at 25C sea front on either side so if you didn't sit next to the glass wall you would get quite chilly because of the breeze. There are beaches just under a mile walk on either side of the hotel we visited both. Hotel short walk away from small town with restaurant and local supermarket most didn't have a English menu so we ended up eating out at pizza place. There is a harbour near by with more cafe type places some shops were closed due to the season. There was a lot of cyclists and runners during our time the town had streets shut off to facilitate a cycling event I believe u could rent these from the hotel. Holiday very suited for people wanting a quiet vacation we asked at the reception for the bus timetables and got a map with the bus stops locally and took to coach to Palma for the day Whig was very enjoyable buses ran frequently and took 45 minutes on average. Overall holiday is very suited for others wishing for a quiet time.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank phe20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SurMallorca, Gerente at Hotel Thb Sur Mallorca, responded to this review, 29 July 2014
Dear phe20,
we thank you for your hotel comments. We take carefully note of every detal mentioned at the comments you worte about the hotel.
We try to increase our hotel standarts, and your comments are more than welcomed and will be helpful to improve our hotel services, as well as the food and the all inclusive board.
We will take note with our houskeeping lady, chef and our bar and restaurant managers, all the detail you send as feed back.
We hope you will visit us back, and certify that we work every day to improve!
With our best regards,
THB Sur Mallorca Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Glossop, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 April 2014

Set right next to the sea, this hotel has superb views from practically every room. The staff were welcoming and pleasant. The room was very clean and nicely appointed. The bed was comfortable and firm. The public areas were light and airy. The food was varied and hot. There were plenty of sun loungers available around the pool, with lifeguard in attendance.
The hotel is in walking distance of the small town centre and the picturesque marina. In fact, there is a lovely scenic boardwalk in both directions from the hotel around some small coves to beautiful clean beaches.... lots of benches too, on which to pause and admire the view.
If you enjoy birdwatching, there are some salt pans nearby and lots of good scrubland.
Tip - This hotel, and the resort too, probably has 90% German visitors, so take your own reading material as the books available are all in German.
We would definitely visit here again as it was great value for the money.

Room Tip: Rooms that overlook the front of the hotel get the sun for most of the day but both sides of the hot...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank phil j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SurMallorca, Director General at Hotel Thb Sur Mallorca, responded to this review, 16 July 2014
Dear Phil J,
thank you for your comment about the hotel! Comments like this one, makes us do our best to keep on and trying to do our best to keep all our guest happy and satisfied!
We will pass your comments to the hotel staff!
We hope to see you son bak in THB Sur Mallorca.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 February 2014

It was really nice stay during April, the weather was nice, and the hotel got the most amazing view of any hotels there. Location is great and all the facilities were ok. Food in the hotel was the spanish standard. would highly recommend

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Petr K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 December 2013 via mobile

I stayed here for a week as a solo traveller. When I arrived the hotel asked me to go to their sister hotel inland as there wasn't a room for me! This is after booking through a reputable site in very good time beforehand. A very normal practice for them to overbook here to fill their other hotel! Very upsetting and disapointing! After refusing to go to sister hotel they made space somehow but I had to keep changing room as people vacated! Be careful of eating chicken here. No hygiene standards with raw and cooked chicken implements or checking it is cooked through.
Rooms very thin walls and noisy throughout the night. Low standard of care and customer service in high season. Beautiful location and views!

Stayed August 2013, travelled solo
Helpful?
11 Thank Brightlovelydays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stamford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 November 2013 via mobile

Stayed here the last two weeks in June. Stayed in Colonia Sant Jordi a few times but rented an apartment so seen this hotel before and it didn't disappoint for what we paid.

We didn't like the first room we was given (Overlooking Carpark just above reception) So asked if we could have another room. They gave us the choice of three & we picked the best out of them. The view was amazing. We had a fridge in our room as well. Thought we had to pay extra for it but only paid extra for the safe. Entertainment was nothing special but we did our own thing in the evening. Our room was overlooking the pool. So it was shaded in the morning & the sun was on it in the evening. Pool was cold but didn't bother my partner. You could also swim in the sea just at the back of the hotel.

We were on half board. Breakfast was plentiful & a different themed meal every night of the week. Odd night we would go out & eat. Lovely burger place in town called D2. Nice family run restaurant.

During our stay there was a swimming event going on locally which meant there was a number of swimming clubs staying there but this didn't really affect our stay.

We hired a car so visited a lot of the island but the best beach is the one just round the corner. Es Trenc.

We are hopefully going back in July 2014. Have noticed the prices have shot up though!

Stayed June 2013, travelled as a couple
Helpful?
3 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chorley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 November 2013

Wonderful setting, with balcony and sea view from all rooms. Very quiet area, not al all touristy. Some great beaches within 20 mins walking distance, but only rocks close to hotel. Computer access only on floors 1-3, so clients with rooms on floors above this may not find them. Most guests were German, but this was not a problem as I speak German fluently. Staff very friendly, and food was much better than expected, with a huge choice at all meals - even Cava at breakfast for those who wanted it!!. The only complaint we had was during the (unexpected) tornado on the Tuesday when the hotel lobby flooded. The guests worked very hard and did their best to clear up (soak the water up in towels, bale it out in waste bins, sweep it out of the door etc, whilst some staff members simply stood around and watched. But all in all, we were very pleased with this hotel, and would definitely visit again.

Room Tip: Rooms 104, 204, 304, 404 etc (up to 1004) are corner rooms, so have sea view on two sides
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KRWhiffen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 October 2013

I booked this holiday as a last minute break (4 days prior to arrival). The hotel did not disappoint and is ideal for a relaxing break. The hotel was set back from the main route to the village but in a lovely setting. All rooms on every floors had a breath-taking sea-view. The staff were friendly, welcoming and helpful, especially Guzman (who provided activities) Yoga, Pilates and other entertainment. There is also entertainment most evenings of the week.
My stay was on a half board basis - so had the buffet breakfast and evening meal - there was a good choice selection.
Lastly, the hotel was completely booked out with mixed nationalities - guests consisted of Dutch, Swedish and Germans but very few English guests.
i would definitely book this hotel again.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Happy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Thb Sur Mallorca

Property: Hotel Thb Sur Mallorca
Address: Plaza Cristobal Colon, s/n, 07638 Colonia de Sant Jordi, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Colonia de Sant Jordi
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in Colonia de Sant Jordi
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Thb Sur Mallorca 4*
Number of rooms: 198
Official Description (provided by the hotel):
The hotel has 198 rooms and they all have a balcony and sea view, a fully equipped bathroom with hair-dryer, air conditioning, a safety deposit box with charge and a TV with satellite dish.. Unbeatable facilities such as a bar, the reception hall, a satellite TV lounge, coin operated internet connection, a restaurant-buffet and a conference lounge for 50 people. There is also a sports zone with 2 tennis courts, a volleyball court, a five-a-side football court, ping-pong, and a garage for bicycles. The hotel has a swimming pool for adults and one for children. ... more   less 
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Also Known As:
Thb Sur Mallorca Hotel Colonia De Sant Jordi
Hotel Thb Sur Mallorca Colonia De Sant Jordi, Majorca

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